Customer Support Internship

Dear Candidate, Currently is urgently seeking a Customer Support Intern to join our dynamic team in the Social Media Industry at Ahmedabad. As a Customer Support Intern, you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies. Key Responsibilities: - Issue Resolution: Assisting in responding to customer queries and concerns via email, chat, or phone. Escalating complex issues to senior team members and following up until resolved. Documenting customer issues and solutions for reference. - Customer Assistance: Guiding users on how to navigate the platform and resolve common issues. Providing proactive assistance to improve user experience. - Process Improvement Support: Assisting in identifying common issues and suggesting solutions to enhance support processes. Collecting feedback from customers and sharing it with relevant teams. - Team Collaboration: Working closely with the customer support team to learn best practices and improve response quality. Coordinating with other departments to resolve cross-functional customer issues. Qualifications: - Pursuing or recently completed a Bachelor's degree in any field (preferred). - Excellent communication skills (written and verbal). - A positive attitude with a customer-first approach. - Basic understanding of social media platforms and online communities is a plus. - Strong problem-solving skills and the ability to work collaboratively. - Willingness to learn and adapt to a dynamic work environment. Perks of the Internship: - Hands-on experience in customer service in the social media industry. - Opportunity to work in a collaborative and innovative work environment. - Certificate of Internship upon completion. - Mentorship from experienced professionals. - Opportunity for a full-time role based on performance. How to Apply: If you're eager to kickstart your career in customer support, submit your resume and a brief cover letter to hr@currently.social outlining your interest and how you can contribute to our team. We look forward to welcoming a motivated and enthusiastic intern to our team! Thank you. Yamini Patel HR Manager,