Customer Support Internship

Job Title: Customer Support Intern
Location: Noida Sec 2
Duration: 3 Months
Stipend: ₹15,000/month
Opportunity: Pre-Placement Offer (PPO) based on performance

About MyOperator

MyOperator is India’s leading cloud-based business communication platform, trusted by over 40,000 businesses. We help organizations streamline their communication through cloud telephony, WhatsApp API, and AI-powered automation. As a rapidly growing SaaS company, we’re on a mission to deliver seamless customer experiences—and we’re looking for passionate individuals to be a part of this journey.

Role Overview

We’re looking for a proactive and customer-centric Customer Support Intern to join our dynamic support team. In this role, you will be the first point of contact for customers, assisting them with queries, troubleshooting issues, and ensuring a seamless user experience. This is an ideal opportunity for someone eager to kickstart a career in SaaS, customer support, or customer success.

Key Responsibilities

• Respond promptly to customer queries via calls, emails, and support tickets
• Assist users with issues related to account access, call reports, or panel usage
• Accurately update ticket statuses and maintain customer records using Zoho Desk
• Collaborate with team members to escalate and follow up on unresolved issues
• Contribute to documentation of FAQs and standard operating procedures

Requirements

• Strong communication skills in both English and Hindi
• Basic computer proficiency and eagerness to learn support tools
• Interest in SaaS, customer experience, or tech-enabled services
• Availability for full-time internship (Monday to Saturday, rotational shifts)

What You’ll Gain

• Real-world experience in customer support at a leading SaaS organization
• Hands-on exposure to tools like Zoho Desk, CRM platforms, and live support environments
• Training and mentorship from seasoned customer support professionals
• A chance to earn a Pre-Placement Offer (PPO) based on your performance
• A collaborative, growth-oriented, remote-first work culture

Join us to build your career in customer success and support with a team that values learning, ownership, and innovation

Job Types: Full-time, Internship
Contract length: 3 months

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Schedule:

• Day shift
• Morning shift

Application Question(s):

• Any Customer Support Experience you have?
• Okay with 15k stipend for 3 months in Noida Sec 2? (PPO chance after this)
• How would you rate your English Communication skills on a scale of 1-10 and why?

Work Location: In person