CP005- Urgent Opening For International Voice Process For Top MNC

Job Description Urgent Hiring for International Voice process Min 1 Years of experience into international calling Qualification: 10+2/ 10+3/Graduates /PG Location: Hyderabad Mode: Work From office Job Summary : The International Voice Executive is responsible for managing high-value customer interactions via phone, ensuring the delivery of a superior customer experience, addressing technical queries, resolving issues, and providing tailored solutions. This role demands a high level of communication proficiency, adaptability, and cultural awareness, as well as the ability to work under pressure while maintaining customer satisfaction. Roles & responsibilities: Handle inbound and outbound calls from international clients, primarily focusing on high-priority customers. Provide assistance with product or service inquiries and problem resolution. Maintain professionalism and empathy, ensuring a positive customer experience. Excellent communication skills are a basic requirement. The candidate would be processing sensitive information, so it is imperative that they are focused, has attention to detail and patient to be on long hold time. An ideal candidate would be good at multi-tasking, has good logical ability and work under extreme pressure & time constraints. Flexible to work in Night shift (US timing) Essential Duties and responsibilities: Process transactions within the shift, take the ownership of the work and work independently with minimum supervision Other Benefits: Medical Allowance - (5Lakhs - Yearly) Shift allowance - 250 Rs per working day Cab facility *2-way Transport Working Days : *5 days working and 2 days off in a week. Meal: Free Meal during the work. ***References are highly appreciated*** For more details, Share your CV to: internalops@sahasyaglobal.com Client industry you are hiring for: BPM / BPO