UDAAN Hotels & Resorts is looking for Telecalling Associate - Hotel Operation to join our dynamic team and embark on a rewarding career journey Make outbound calls to customers to promote products and services, or follow up on recent purchases. Respond to customer inquiries and provide information about products and services. Resolve customer complaints and provide appropriate solutions. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. Meet and exceed sales and customer satisfaction targets. Continuously improve product and service knowledge to provide accurate information to customers. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. Follow all company policies and procedures, including those related to confidentiality and data security. Participate in training and development opportunities to improve skills and knowledge. Adhere to schedules and work efficiently under pressure to meet deadlines.
UDAAN Hotels & Resorts is looking for Sales executive to join our dynamic team and embark on a rewarding career journey. Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams
THE SUPPORT EXECUTIVE WILL PERFORM THE ACTIVIES TO PROVIDE QUALITY CUSTOMER SERVICE Responsibilities/Activities: 1. COMMUNICATE WITH THE TRAVEL AGENT TO RESOLVE COMPLAINT OR QUERY ABOUT HIS PURCHASED TICKES BY MAKING OR RECEIVING A CALL 2. E-MAIL COMMUNICATION WITH THE TRAVEL AGENT TO SOLVE THEIR QUERIES. 3. COORDINATE WITH INTERNAL TEAM FOR VARIOUS QUERY RESOLUTION. 4. AIRLINES WEBSITES & E-MAIL NAVIGATION FOR VARIOUS ASPECTS. 5. COMMUNICATE WITH AIRLINES SUPPORT TEAM FOR VARIOUS ACTIVITY IN THE PNR. 6. PROPER HANDOVER OF THE ASSIGNED TASK IN CASE OF REQUIREMENT. 7. Performs other duties as assigned.
UDAAN Hotels & Resorts is looking for Reservation Associate to join our dynamic team and embark on a rewarding career journey Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest available data. Preparation of operating budgets, financial statements, and reports. Reviewing existing financial policies and procedures to ensure regulatory compliance. Providing assistance with payroll administration. Keeping records and documenting financial processe
. Human Resource Executive - Talent Acquisition We are seeking a skilled talent acquisition specialist to source top-notch candidates for our company. In this role, you will be responsible for determining job requirements, screening candidates, and forecasting hiring needs. You may also be required to promote our companys brand with recruitment initiatives and events. To ensure success in this role, you should possess extensive experience as a recruiter and the ability to attract the perfect candidate for each role. Accomplished talent acquisition specialists are attuned to the hiring needs of their company and contribute to its success by hiring talented and reliable candidates. Talent Acquisition Specialist Responsibilities: Liaising with internal departments to determine recruitment needs. Determining selection criteria, hiring profiles, and job requirements for vacant positions. Sourcing potential candidates through online company career portals, recruitment sites, job boards, social platforms, as well as print media, posters, and flyers, when required. Managing hiring processes via electronic Applicant Tracking Systems. Evaluating applications and screening candidates via calls or emails, as well as facilitating pre-interview assessments. Compiling interview questions and conducting in-person or video call interviews with shortlisted candidates. Preparing hiring forecasts as part of the companys strategic planning. Documenting processes and fostering good relationships with potential candidates and past applicants. Developing hiring strategies and procedures in line with industry trends, as well as keeping informed of advancements in the field. Requirements: MBA in human resources management. 2-3 years of experience in the said role. Certification obtained from the HR Certification Institute would be advantageous. Proficiency in Applicant Tracking Systems, such as HIRO and OORWIN etc. Ability to liaise with internal departments and develop hiring strategies and profiles. Advanced knowledge of effective hiring platforms that attract suitable applicants. Exceptional ability to screen candidates, compile shortlists and interview candidates. Experience in creating awareness of the company brand and establishing professional relationships with candidates. Proficiency in documenting processes and keeping up with industry trends. Excellent interpersonal and communication skills.
UDAAN Hotels & Resorts is looking for Sales Manager - Lucknow to join our dynamic team and embark on a rewarding career journey Achieve growth and hit sales targets by successfully managing the sales team Design and implement a strategic business plan that expands companys customer base and ensure it s strong presence Own recruiting, objectives setting, coaching and performance monitoring of sales representatives Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Present sales, revenue and expenses reports and realistic forecasts to the management team Identify emerging markets and market shifts while being fully aware of new products and competition status
1. Managing group bookings and negotiations with airlines. 2. Cost management to ensure profitability. 3. Effective communication and persuasion to close bookings. 4. Record-keeping and reporting. 5. Query handling and issue resolution.
Job Description: basic knowledge of online travel bookings servicing Travel agent through Calls , emails and chat basic knowledge of Hotel Terminology Basic Excel , customer experience , support team member should able to handle customer complaints and escalation coordinate with internal / external teams while ensuring compliance and operation efficiency. problem solving skills, attention to details, ownership and responsible, multitasking , negotiation. Key Responsibilities: Leadership: The ability to lead, motivate, and develop a high-performing team Communication: The ability to create a sense of belonging among staff and to encourage customers to provide feedback Interpersonal communication: The ability to engage with a variety of guests and adapt to new situations Customer service: The ability to provide excellent service to guests and clients, and to ensure their satisfaction and loyalty Decision-making: The ability to identify issues, analyze options, and make informed decisions Attention to detail: The ability to handle financial transactions and reconcile accounts
Key Responsibilities: Generate, manage, and analyze regular MIS reports Create and maintain Excel dashboards, interpret data, and analyze trends Coordinate with cross-functional teams for data collection and validation Ensure data accuracy and timely reporting Required Skills: Strong command of MS Excel (VLOOKUP, Pivot Tables, Charts, etc.) Strong command of Google Sheets and slides Experience preparing daily/weekly/monthly dashboards for Operations , Sales , and business Analytical mindset with strong attention to detail Good in Maths Good communication and coordination skills
We are looking for a skilled Accounting Clerk to perform a variety of accounting, bookkeeping and financial tasks. You should be familiar with all accounting procedures and have a flair for numbers. Ultimately, you should ensure that the company s daily accounting functions run accurately and effectively. Your responsibilities: Provide accounting and clerical support to the accounting department Type accurately, prepare and maintain accounting documents and records Prepare bank deposits, general ledger postings and statements Reconcile accounts in a timely manner Enter key data of financial transactions in database daily Aid and support company personnel Research, track and restore accounting or documentation problems and discrepancies Inform management and compile reports/summaries on activity areas Function in accordance with established standards, procedures and applicable laws Responding appropriately to vendor, client, and internal requests. Ensuring Accounting Department runs smoothly and efficiently. Performing basic office tasks, including answering phones, responding to emails, processing mail, filing, etc. Skill sets/Experience we require: Proven accounting experience, preferably as an account receivable or accounts payable associate Familiarity with bookkeeping and basic accounting procedures Competency in MS Office, databases and accounting software Comprehensive knowledge of Accounting procedures and principles. Ethical behavior when dealing with sensitive financial information. High level of accuracy and efficiency. Exceptional verbal and written communication skills. Courteous, professional manner, strong customer service skills. Computer literacy and strong typing skills, experience with accounting software may be required. Attention to detail. Willingness to comply with all company, local, state, and federal financial regulations. Pedigree: High school degree Bachelor s in Commerce, Mathematics or equivalent field preferred
He will monitor the store operations for all Darjeeling Hotels, Particularly for Udaan Himalayan and Udaan Maitree Darjeeling. And Help the Associate Storekeeper who will be taking care for Darjeeling and Nirvana in the near Future. He will have no involvement in the Project hotels.
Conduct outbound calls to potential and existing customers to promote and sell company products/services. Handle inbound calls from customers, providing information, answering queries, and resolving issues. Maintain and update customer databases with accurate information and call outcomes. Follow up on leads and prospects to convert them into customers. Achieve or exceed individual and team activation targets. Provide feedback to management on customer responses and market trends. Maintain a high level of professionalism and customer service throughout all interactions. Prepare and submit daily, weekly, and monthly reports on call activity and activation performance.
UDAAN Hotels & Resorts is looking for General Manager - India (East) & Bangladesh to join our dynamic team and embark on a rewarding career journey Overseeing daily business operations Developing and implementing growth strategies Improving revenue Hiring employees Evaluating performance and productivity Researching and identifying growth opportunities Generating reports and giving presentations Good knowledge of different business functions