Team Leader

Udaan Hotels And Resorts

5 - 8 years

2 - 6 Lacs

Jalpaiguri

Posted:1 day ago| Platform:

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Skills Required

Basic Excel Compliance Finance Travel Agent Customer service Customer complaints Customer experience Servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

basic knowledge of online travel bookings
servicing Travel agent through Calls , emails and chat basic
knowledge of Hotel Terminology
Basic Excel ,
customer experience , support team member
should able to handle customer complaints and escalation
coordinate with internal / external teams while ensuring compliance and operation efficiency.
problem solving skills, attention to details, ownership and responsible, multitasking , negotiation.

Key Responsibilities:

Leadership: The ability to lead, motivate, and develop a high-performing team
Communication: The ability to create a sense of belonging among staff and to encourage customers to provide feedback
Interpersonal communication: The ability to engage with a variety of guests and adapt to new situations
Customer service: The ability to provide excellent service to guests and clients, and to ensure their satisfaction and loyalty
Decision-making: The ability to identify issues, analyze options, and make informed decisions
Attention to detail: The ability to handle financial transactions and reconcile accounts

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