32 Travel Agent Jobs

As a Travel Consultant for Travel & Tourism organization, we are looking for experienced male and female candidates to join our team. The ideal candidate should hold Any Degree qualification and have a minimum of 2-4 years of relevant work experience. Key responsibilities include: - Previous experience in working as a Travel Agent is required - Possess strong sales and communication skills - Ability to follow up with customers to understand their travel needs based on the tourism sector - Coordinate and book various travel and tour activities for customers This is a full-time, permanent position with a flexible schedule and day shift. In addition to the base salary, the position offers performance bonuses and yearly bonuses based on individual and company performance. If you meet the qualification and experience requirements and are interested in this exciting opportunity, please contact 8807015736 to apply. Work location will be in person. We look forward to welcoming a dedicated and enthusiastic Travel Consultant to our team!,

Job Description: Job Title: Administration, NCT Location: Mumbai, India Role Description Within PB, the client service team plays a constructive role in partnering with coverage in driving Key Business initiatives and RTB (Run the business) activities. Function ensures adherence to risk & control governance framework in line with Regulatory requirements / Internal policies /Audit standards; also involving front-to-back review of processes and scaling up of controls to address the gaps that are self-identified or highlighted by Regulators. The successful candidate will engage in comprehensive support activities for PB EM client services. This includes collating, preparing, and reviewing reports, as well as ensuring accurate submissions are verified and delivered promptly. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Managing travel bookings with our travel agent (BCD) for staff travelling on business DB Buyer raising invoices for payment e. g. stationary supply in office / legal fees etc DBlist recertification Accessio / ACL access raising / amending team accesses to ACLs WMES dbTiger / DbFlow / ABR / Pulse aligning teams across various applications DBsrs raising application accesses Liaise with IT / real estate services for any support needed by a team member Meeting minutes (IT meeting, corp security meeting, BRRM) Business Cards physical / digitalOrg chart / staff list update Expenses MDs / MHs Booking cars MDs / MHs Marketing events / client dinners etc Coordinate meetings / calendar management / access management - for senior management visiting the office Affixing digital signatures on client communication (e. g. DIFC retag letters) New hires confirmation to booking centers monthly New joiner assistance Your skills and experience University graduates and candidates with a minimum of 2 years of relevant experience. Keen learner and quick adapters of change and good team player Self-initiative and to be able to manage and deliver with time bound activities Willing to learn and take on additional scope of work with training Good communication skills (oral and written) and interpersonal skills. Good understanding of Wealth Management products and services and regulatory environment. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs https://www. db. com/company/company. htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Specialist - Travel Agent Location: Bangalore About Us Why Work With Us At StayVista, youre part of a community where your ideas and growth matter. We re a fast-growing team that values continuous improvement. With our skill upgrade programs, you ll keep learning and evolving, just like we do. And hey, when you re ready for a break, our villa discounts make it easy to enjoy the luxury you help create. Your Role As a Travel Agent Specialist at StayVista , you will lead and oversee the travel operations, ensuring seamless, high-quality experiences for our clients. You will manage a team of travel agents, optimize booking processes, drive sales, and build strong partnerships with travel suppliers. Your role also includes resolving escalations, analyzing market trends, and enhancing StayVista s luxury travel offerings through strategic planning and exceptional customer service. About You 4+ years of experience in travel management, a travel agency, or a tour operator role. Bachelors degree in Travel & Tourism, Hospitality, Business, or a related field (preferred). Strong leadership skills with experience in managing teams and travel operations. Expertise in travel sales, customer service, and conflict resolution. In-depth knowledge of travel destinations, airline and hotel offerings, and industry trends. Excellent communication, negotiation, and relationship-building skills. Proficiency in travel booking systems and software, with keen attention to detail. Prior experience in luxury travel planning or handling high-net-worth clients is a plus. Bonus Points - These are nonessential, but a bonus if you have them! Key Metrics: What you will drive and achieve Revenue Unique Travel Agent Booking TA Onboarded No.of Queries Our Core Values: Are you a CURATER Curious : Here, your curiosity fuels innovation. User-Centric : You ll anticipate the needs of all our stakeholders and exceed expectations. Resourceful : You ll creatively optimise our resources with solutions that elevate experiences in unexpected ways. Aspire : Keep learning, keep growing because we re all about continuous improvement. Trust : Trust is our foundation. You ll work in a transparent, reliable, and fair environment. Enjoy : We believe in having fun while building something extraordinary. Business Acumen: You know our services, business drivers, and industry trends inside out. You anticipate challenges in your area, weigh the impact of decisions, and track competitors to stay ahead, viewing risk as a chance to excel. Change Management: You embrace change and actively look for opportunities to improve efficiency. You navigate ambiguity well, promote innovation within the team, and take ownership of implementing fresh ideas. Leadership: You provide direction, delegate effectively, and empower your team to take ownership. You foster passion and pride in achieving goals, holding yourself accountable for the team s successes and failures. Customer Centricity: You know your customers business and proactively find solutions to resolve their challenges. By building rapport and anticipating issues, you ensure smooth, win-win interactions while keeping stakeholders in the loop. Teamwork: You actively seek input from others, work across departments, and leverage team diversity to drive success. By fostering an open environment, you encourage constructive criticism and share knowledge to achieve team goals. Result Orientation: You set clear goals for yourself and your team, overcoming obstacles with a positive, solution-focused mindset. You take ownership of outcomes and make informed decisions based on cost-benefit analysis. Planning and Organizing: You analyze information systematically, prioritize tasks, and delegate effectively. You optimize processes to drive efficiency and ensure compliance with organizational standards. Communication: You communicate with confidence and professionalism, balancing talking and listening to foster open discussions. You identify key players and use the right channels to ensure clarity and gain support.

Identify and acquire new B2B clients, including travel agencies, tour operators, MICE organizers, and travel partners. Develop and implement sales strategies to promote ground mobility services (e.g.,transfers, car rentals, chauffeur-driven services) Required Candidate profile Any Graduate with 2-5 years of experience in B2B sales. Excellent communication and presentation skills. Must have own Transportation

We are seeking a Travel Agent who is enthusiastic about exploring new destinations and cultures. As a Travel Agent, you will be responsible for organizing travel arrangements for both business and leisure purposes, as well as offering a variety of tourism-related services and packaged tours. It is essential to have prior experience in the travel industry to excel in this role. The ideal candidate should possess excellent proficiency in computer reservations systems, Global Distribution Systems (GDS), and online booking platforms. Fluency in English is a requirement for effective communication with clients and partners. You must demonstrate the ability to engage with customers, convey information clearly, and negotiate travel packages successfully. A solid understanding of current domestic and international travel trends is crucial for this position. A degree in Hospitality, Travel, Tourism, Business, or a related field is preferred. Moreover, personal travel experience will be considered advantageous in providing insightful recommendations and personalized service to clients. This is a Full-time position with a Day shift schedule and the opportunity for a yearly bonus. The work location is on-site, where you will have the chance to interact with clients face-to-face and create memorable travel experiences for them.,

Key Responsibilities Handle incoming and outgoing travel agents/ suppliers/ internal calls. Handle email communication with travel agents/ suppliers/ internal staff Help Travel agent/ internal staff for booking related queries, amendment and escalations. Provide technical support to travel agents and resolve operational issues. Thorough understanding of the portal for the hotel product and ancillary services. Coordinate with suppliers for Confirmation, amendments, complaints, escalations. Negotiate best terms with suppliers for agent escalation cases. Handling pending/ failed bookings and ensuring conversions. Provide best-in-class quantitative and qualitative service to travel agents. Other potential work engagements as decided by the Company.

Job Description: basic knowledge of online travel bookings servicing Travel agent through Calls , emails and chat basic knowledge of Hotel Terminology Basic Excel , customer experience , support team member should able to handle customer complaints and escalation coordinate with internal / external teams while ensuring compliance and operation efficiency. problem solving skills, attention to details, ownership and responsible, multitasking , negotiation. Key Responsibilities: Leadership: The ability to lead, motivate, and develop a high-performing team Communication: The ability to create a sense of belonging among staff and to encourage customers to provide feedback Interpersonal communication: The ability to engage with a variety of guests and adapt to new situations Customer service: The ability to provide excellent service to guests and clients, and to ensure their satisfaction and loyalty Decision-making: The ability to identify issues, analyze options, and make informed decisions Attention to detail: The ability to handle financial transactions and reconcile accounts

Handle customer inquiries & resolve issues efficiently Accurate information to customers Knowledge of Fares and Ticketing Handle client requests including reservations, transfers, changes & cancellations info.aspiringmantra@gmail.com Required Candidate profile Graduate with 2 yrs in experience in International Travel voice Knowledge of International Travel Products, Airfares, Refunds, Routings & Airlines Good communication and email drafting skill

Travel Sales Consultant English/Spanish ppc/meta Call Dealing with US/UK passengers over the call helping them to make the flight reservation. cab meals provided salary- upto 75k + incentives location- DELHI NCR Nandini Parashar 9773634524

Captive Unit & Corporate Bpo - Hiring for Amadeus Job in(Back office)Profile as Travel Consultant need ASAP joiner Only One batch is left.Same Day offer-For info contact@ 9250383253 /8512806883 /7065126218 Tamil Nadu - 44k inhand. mumbai -42k next month joning 5days working ,Both ways Cabs/ Rotational shift and Rotational Off. Responsibilities: Manage customer queries via phone, email. Resolve issues promptly with empathy & accuracy Book travel arrangements using Amadeus GDS Process flight reservations & cancellations Salary 40 k 5 days, both side cabs Excellent English One day selection Experience Require- ( Minimum of 6 months or More Under Amadeus ( Amadeus Cryptic Command / Entries) 3 Rounds of Interview 1- HR round 2- Ops round- 3- Versant / Amcat round( All Virtual Rounds) COMPANY WILL BUYOUT THE NOTICE PERIOD- If the applicant ready to relocate will get Air ticket / 20 days free stay /Rotational shift/5 days working NOTE : APPLY ONLY IF YOU MEET THE ABOVE REQUIREMENTS. Contact Number - Hr Shariq@9250383253 Sana@7065126218 Marry @8512806883 Kindly share your resume - Email ID - sana@sanasearchinternational.com / cv4travelpeofile@gmail.com sahna.rajput30@gmail.com NO HIDDEN CHARGES No Age limit Role & responsibilities

HIRING FOR TRAVEL PROCESS - NOIDA - ROTATIONAL SHIFTS Key Responsibilities: Handle inbound/outbound calls to resolve customer queries. Provide excellent customer service in a professional manner Maintain call quality and customer satisfaction. Document all interactions accurately in the system. Required Skills: Excellent verbal communication skills in English. Willingness to work night shifts. Have ability to handle pressure and deliver quality service. Applicant should be comfortable with rotational shifts & 5 days working from office Office Location - sector 142, Noida (Cab services are provided for odd hours) Please share your resume on swapnil.sharma@nlbtech.in, or call on 9897330800

POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Service and Support General Job Description (MUST BE EDITED FOR SPECIFIC JOB POSTING): Team Description Must Have Skills: - Airline Industry, GDS knowledge (Sabre, Abacus, Amadeus, Travelport, etc) Nice to have :- Inventory, Connectivity, Schedules WFA 1 and 4 (we are ok to offer permanent remote also if we find potential candidate) Exp: - 5 to 9 years Indian working hours . .

Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across twelve offices. Job Description Position Overview Based at our Mumbai office, the Travel Executive is an essential member of the Workspace team. We are looking for someone who can provide a top-tier travel experience for team members across the globe. Someone who will ensure exemplary customer service regarding all things corporate travel, partner with external stakeholders, and ensure compliance with corporate policies. Reporting to the Travel Team Manager, the main responsibilities of this role will include but are not limited to: Liaise with service providers to procure travel arrangements. Provide exceptional service to key stakeholders with planning and booking international business trips directly - including flights, accommodations, commute, etc Communicate with employees via phone, mail, or in person about the travel itineraries and address any concerns or questions they may have during or after their trip. Ensure all trips are in line with travel policies and insurance. Maintain relationships with employees, vendors, travel partners, and other stakeholders. Input trip details onto our 3rd party system, International SOS, as part of our H&S policy and to allow Finance to track for taxable reasons. Educate employees regarding the cancellation policy, refunds, or any penalties. Qualifications Strong experience as a travel consultant, travel agent, or similar role with an exceptional customer service record. Experience making travel arrangements and reservations - flights, hotel, cabs, etc directly. Experience working in corporate travel is preferred. Meticulous planner with attention to detail with bookings, payments or other travel-related requirements. Excellent communication and managing skills to build and maintain client relationships. Ability to work under tight deadlines and manage multiple client bookings. Proficiency in English (written and spoken) Additional Information We ensure every team member is able to bring their best self to work as we'll as in their lives outside - take a look at our benefits : How will you be rewarded? Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience. Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure. Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications. Health & we'll-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health. Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC. Flexibility: Flexible work options, such as Work from Anywhere program and flex days, offered at the company s discretion and subject to annual review. Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5. Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided. CSR Days: Contribute to social responsibility with 2 CSR days annually - take time off to volunteer. Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws. The successful candidate must, by the start of the employment, have permission to work in the country they are applying.

Hiring for Travel Customer Service (Flight sales ) (US Process ) (Amadeus must ) Exp. only from Travel Company Salary up to 45k Loc. : Gurgaon Cabs : Both side Meals : One time Shift : Night & Rotational 5 days week Sat & Sun fixed off

Required Customer support agent Who have experienced in UK either US travel process as Customer support (Voice) Salary Bracket 35k to 45k Hiring location will be Delhi/Gurgaon Contact for more info at 8174083320 | Shubhangi hrshubh73@gmail.com

Hiring for US Travel Customer support Candidate must have experience in US Travel process as customer support loc - gurgaon / delhi Salary 45k both side cab and meals call/whatsapp at 8174083320 for more info !

#US_Travel_Customer_Support (voice) Required minimum 2 year of experience in same Salary upto 45k Both side cab and Meals 5 working days Gurgaon Drop your cv at 9931176310

Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across twelve offices. Job Description Position Overview Based at our Mumbai office, the Travel Team Coordinator is an essential member of the Workspace team. We are looking for someone who can provide a top-tier travel experience for team members across the globe. Someone who will ensure exemplary customer service regarding all things corporate travel, partner with external stakeholders, and ensure compliance with corporate policies. Reporting to the Travel Team Manager, the main responsibilities of this role will include but are not limited to: Liaise with service providers to procure travel arrangements Provide exceptional service to key stakeholders with planning and booking business trips directly - including flights, accommodations, commute, etc. Communicate with employees via phone, mail, or in person about the travel itineraries and address any concerns or questions they may have during or after their trip Ensure all trips are in line with travel policies and insurance Maintain relationships with employees, vendors, travel partners, and other stakeholders Input trip details onto our 3rd party system, International SOS, as part of our H&S policy and to allow Finance to track for taxable reasons Educate employees regarding the cancellation policy, refunds, or any penalties Qualifications Prior experience as a travel consultant, travel agent, or similar role with an exceptional customer service record Experience working in corporate travel is preferred Meticulous planner with attention to detail with bookings, payments or other travel-related requirements Excellent communication and managing skills to build and maintain client relationships Ability to work under tight deadlines and manage multiple client bookings Proficiency in English (written and spoken) Additional Information We ensure every team member is able to bring their best self to work as well as in their lives outside - take a look at our benefits : How will you be rewarded? Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience. Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure. Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications. Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health. Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC. Flexibility: Flexible work options, such as Work from Anywhere program and flex days, offered at the company s discretion and subject to annual review. Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5. Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided. CSR Days: Contribute to social responsibility with 2 CSR days annually - take time off to volunteer. Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws. The successful candidate must, by the start of the employment, have permission to work in the country they are applying. We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application

Tripjack is Hiring! Position: Area Sales Manager Locations: Amritsar & Jalandhar About the Role: We are looking for dynamic and result-driven Area Sales Managers to join our growing team! In this role, you will drive B2B sales growth, build long-term client relationships, and play a pivotal part in achieving revenue goals. Key Responsibilities: Develop and implement strategic sales plans to expand Tripjacks client base. Build and maintain strong relationships with clients by understanding their travel needs and offering customized solutions. Monitor and report on sales performance, pipeline, and forecasts, providing actionable insights to leadership. What Were Looking For: Experience: 27 years in sales, preferably in the travel industry or a related field. Education: Bachelors degree in Business, Marketing, or related field (MBA preferred). Skills: Excellent negotiation and communication skills Proven ability to meet/exceed sales target Ability to work independently and collaboratively Compensation & Perks: Competitive industry salary Attractive incentives + Variable pay Travel allowance Ready to join a fast-paced and growing team? Send your resume to: mansi.kalap@tripjack.com

Tripjack is Hiring! Position: Area Sales Manager Locations: Gurgaon & Lucknow About the Role: We are looking for dynamic and result-driven Area Sales Managers to join our growing team! In this role, you will drive B2B sales growth, build long-term client relationships, and play a pivotal part in achieving revenue goals. Key Responsibilities: Develop and implement strategic sales plans to expand Tripjacks corporate client base. Build and maintain strong relationships with clients by understanding their travel needs and offering customized solutions. Monitor and report on sales performance, pipeline, and forecasts, providing actionable insights to leadership. What We’re Looking For: Experience: 2–7 years in sales, preferably in the travel industry or a related field. Education: Bachelor’s degree in Business, Marketing, or related field (MBA preferred). Skills: Excellent negotiation and communication skills Proven ability to meet/exceed sales target Ability to work independently and collaboratively Compensation: Best in industry salary Attractive performance-based incentives Ready to join a fast-paced and growing team? Send your resume to: mansi.kalap@tripjack.com

#US_Travel_Customer_Support (voice) Required minimum 2 year of experience in same Salary upto 45k Both side cab and Meals 5 working days Gurgaon Drop your cv at 8174083320

THE SUPPORT EXECUTIVE WILL PERFORM THE ACTIVIES TO PROVIDE QUALITY CUSTOMER SERVICE Responsibilities/Activities: 1. COMMUNICATE WITH THE TRAVEL AGENT TO RESOLVE COMPLAINT OR QUERY ABOUT HIS PURCHASED TICKES BY MAKING OR RECEIVING A CALL 2. E-MAIL COMMUNICATION WITH THE TRAVEL AGENT TO SOLVE THEIR QUERIES. 3. COORDINATE WITH INTERNAL TEAM FOR VARIOUS QUERY RESOLUTION. 4. AIRLINES WEBSITES & E-MAIL NAVIGATION FOR VARIOUS ASPECTS. 5. COMMUNICATE WITH AIRLINES SUPPORT TEAM FOR VARIOUS ACTIVITY IN THE PNR. 6. PROPER HANDOVER OF THE ASSIGNED TASK IN CASE OF REQUIREMENT. 7. Performs other duties as assigned.

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. ' Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (eg, complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent