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Tripjack
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Priority Desk Senior Executive

Priority Desk Senior Executive

Tripjack

3 - 8 years

4 - 8 Lacs

Mumbai

Posted:2 weeks ago| Platform:

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Skills Required

Senior Executive Travel Agent Operations Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Handle incoming and outgoing travel agents/ suppliers/ internal calls.

Handle email communication with travel agents/ suppliers/ internal staff

Help Travel agent/ internal staff for booking related queries, amendment and escalations. Provide technical support to travel agents and resolve operational issues.

Thorough understanding of the portal for the hotel product and ancillary services.

Coordinate with suppliers for Confirmation, amendments, complaints, escalations.

Negotiate best terms with suppliers for agent escalation cases.

Handling pending/ failed bookings and ensuring conversions.

Provide best-in-class quantitative and qualitative service to travel agents.

Other potential work engagements as decided by the Company.

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