4881 Sla Management Jobs - Page 40

About Info Edge InfoEdge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to e...

We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. Responsibilities Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities Requirements and sk...

8+ Years exp require in Service Desk 2 Years On paper exp needed as a Operations manager ITIL/ITSM/Windows/IT Service desk/Technical support/SLA/Incident CTC- 16 LPA Hyderabad Pune- Female candidates Graduates WFO Night shifts Contact-95095 29566neha

About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integ...

Job Overview We are seeking a highly motivated and experienced Senior Manager in training to join our team. The ideal candidate will be well versed with International process & training and play a pivotal role in designing and delivering impactful training programs, managing stakeholder relationships, through effective learning initiative. The selected candidate must also be flexible to integrate training and supporting AOCS during IROP’s to support business continuity. Key Responsibilities Facilitation & Training • Conduct compliance checks to identify and address gaps in our documentations process to be audit compliant for both internal and external audits • Develop, deliver, and facilitat...

As a Major Incident Manager at our company, your role will involve facilitating the Major Incident Bridge by engaging all relevant Resolver Groups and maintaining discussions until the Major incident is resolved. You will be responsible for informing key stakeholders on the status of the Major incident and confirming service restoration. Your duties will include ensuring timely updates and action plans are provided to customers, as well as coordinating with leadership teams for a speedy resolution of the Major Incident. It will be your responsibility to ensure that the Major incident is resolved within the SLAs agreed with the Customer. You will act as a Single Point of Contact (SPOC) for th...

As a Customer Success Manager on the Commercial team at iCIMS, you will be responsible for leading consultative conversations, participating in business reviews, analyzing key performance metrics, and ensuring clients" ongoing success in the Talent Acquisition (TA) space. You will become an industry expert and establish yourself as a trusted advisor. Equipped with leading industry tools like Gainsight, you will guide customers on product and industry best practices, update mutual success plans, and provide forecast reporting. With the support of internal cross-functional teams, you will deliver superior experiences resulting in high renewal rates. When you join iCIMS, you become part of a te...

Role Overview: You will be a part of a company that operates at the forefront of the digital music landscape, empowering creative voices with tools and insights to grow. With a global presence in 50+ countries, the company is committed to fairness, innovation, and long-term impact in the creative space. Key Responsibilities: - Finance Operations: - Develop and improve internal collection controls and processes. - Share best practices in trade receivables and collections. - Supervise an invoicing and cash collection team, monitoring aged balances. - Establish effective relationships with internal partners. - Include revenue controls of digital and physical platforms, neighboring rights revenu...

You are invited to apply for the position of Process Developer, Order to Cash at Genpact. In this role, you will be responsible for making collection calls to customers, handling cash application processes, resolving customer queries, and reconciling orders. Your primary focus will be on maintaining SLAs and ensuring efficient day-to-day operations. **Key Responsibilities:** - Make collection calls to customers and handle invoicing requests. - Identify and rectify unidentified cash and manage the end-to-end cash application process. - Process cash applications accurately and confidentially. - Follow up on customer/internal disputes and coordinate with various departments for resolutions. - R...

ob Description Customer Support Lead About Us: Enkel is not just revolutionizing accounting services; we're architecting the future of tech-driven financial solutions. Committed to transforming organizations, we deliver top-tier, cloud-based accounting services to over 300 Canadian businesses and not-for-profit organizations. Our mission is to empower clients with cutting-edge accounting solutions, propelling them toward excellence. Enkel is a Canadian company with offices in Canada and India, specializing in Financial Operations solutions with a strong focus on finance, accounting, and operational efficiency. Our core team brings expertise from the finance, outsourcing, and corporate sector...

We are looking for a skilled Team Leader to join our Operations team in Domestic, with 2-6 years of experience. The ideal candidate will have a strong background in BPO/Call Centre operations and excellent leadership skills. Roles and Responsibility Manage and supervise a team of professionals to achieve operational goals. Develop and implement process improvements to increase efficiency and productivity. Analyze performance metrics and provide feedback to team members. Collaborate with other departments to ensure seamless operations. Identify and mitigate risks to ensure compliance with company policies. Train and develop team members to enhance their skills and knowledge. Job Requirements ...

We are looking for a skilled Team Leader Operations to join our team in the BPO/Call Centre industry. The ideal candidate will have a strong background in operations management and excellent leadership skills. Roles and Responsibility Manage and supervise a team of professionals to achieve operational goals. Develop and implement process improvements to increase efficiency and productivity. Analyze performance metrics and provide feedback to team members. Collaborate with other departments to ensure seamless operations. Identify and mitigate risks to ensure compliance with company policies. Train and develop new team members to enhance their skills and knowledge. Job Requirements Proven expe...

Looking for a skilled Team Leader to join our Operations team in Domestic BPO/Call Centre industry. The ideal candidate will have 3 to 8 years of experience and be based in the company's location. Roles and Responsibility Manage and supervise a team of operations professionals to achieve business objectives. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction. Analyze performance metrics and provide feedback to team members for improvement. Ensure compliance with company policies and procedures. Identify and mitigate risks to ensure seamless operations. Job ...

We are looking for a skilled Team Leader to join our Operations team in Domestic BPO/Call Centre industry. The ideal candidate will have 5-10 years of experience Roles and Responsibility Lead and manage a team of operations professionals to achieve business objectives. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction. Analyze performance metrics and provide feedback to team members for improvement. Ensure compliance with company policies and procedures. Identify and mitigate risks to ensure seamless operations. Job Requirements Proven experience as a Team...

We are looking for a skilled Team Leader to join our Operations team in Domestic. The ideal candidate will have 3 to 7 years of experience and a strong background in BPO/Call Centre industry. Roles and Responsibility Manage and supervise a team of operations professionals to achieve business objectives. Develop and implement process improvements to increase efficiency and productivity. Analyze performance metrics and provide feedback to team members. Collaborate with cross-functional teams to resolve issues and improve overall business performance. Ensure compliance with company policies and procedures. Identify and mitigate risks to ensure smooth operations. Job Requirements Proven experien...

We are looking for a skilled Team Leader to join our Operations team in Domestic, with 7-10 years of experience. The ideal candidate will have a strong background in BPO/Call Centre operations and excellent leadership skills. Roles and Responsibility Manage and supervise a team of operations professionals to achieve business objectives. Develop and implement process improvements to increase efficiency and productivity. Analyze operational data to identify trends and areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction. Train and mentor team members to improve their skills and performance. Monitor and control operational expenses t...

We are looking for a skilled Team Leader to join our Operations team in the International sector. The ideal candidate will have 4 to 9 years of experience and be based in TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED. Roles and Responsibility Lead and manage a team of operations professionals to achieve business objectives. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction. Analyze performance metrics and provide feedback to team members for improvement. Ensure compliance with company policies and procedures. Identify and mitigate risks to ensure seamles...

We are looking for a skilled Team Leader to join our Operations team in the International sector. The ideal candidate will have 3 to 8 years of experience in a similar role, preferably in BPO or Call Centre industry. Roles and Responsibility Lead and manage a team of operations professionals to achieve business objectives. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction. Analyze performance metrics and provide feedback to team members for improvement. Ensure compliance with company policies and procedures. Identify and mitigate risks to ensure seamless o...

We are looking for a skilled Team Leader Operations-International with 3 to 8 years of experience to join our team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED, located in the BPO / Call Centre industry. Roles and Responsibility Manage and supervise a team of operations professionals to achieve business objectives. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction. Analyze performance metrics and provide feedback to team members for growth and development. Ensure compliance with company policies and procedures. Identify and mitigate risks to ensure s...

We are looking for a skilled Assistant Manager to join our Operations team in Domestic BPO/Call Centre industry. The ideal candidate will have 3 to 7 years of experience in the field. Roles and Responsibility Manage daily operations to ensure efficiency and productivity. Develop and implement process improvements to boost quality and customer satisfaction. Lead and motivate a team of professionals to achieve operational excellence. Analyze performance metrics and provide insights for improvement. Collaborate with cross-functional teams to align with business objectives. Ensure compliance with company policies and procedures. Job Requirements Proven experience in operations management, prefer...

We are looking for a highly motivated and detail-oriented individual to join our team as a Real Time Adherence Executive in Mumbai. The ideal candidate should have 0 to 2 years of experience. Roles and Responsibility Monitor and analyze real-time data to ensure adherence to business standards. Develop and implement process improvements to enhance efficiency and productivity. Collaborate with cross-functional teams to resolve issues and improve overall performance. Identify and mitigate risks associated with non-adherence. Provide exceptional customer service through effective communication and problem-solving skills. Maintain accurate records and reports of real-time activities. Job Requirem...

We are looking for a skilled Team Leader to join our Operations team in Domestic BPO/Call Centre industry. The ideal candidate will have 4 to 7 years of experience and be based in the company's location. Roles and Responsibility Lead and manage a team of operations professionals to achieve business objectives. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction. Analyze performance metrics and provide feedback to team members for improvement. Ensure compliance with company policies and procedures. Identify and mitigate risks to ensure seamless operations. Jo...

Offer foundational technical support in infrastructure services, providing assistance in routine tasks. Assist with infrastructure projects and assignments. Participate in basic monitoring and routine troubleshooting of infrastructure systems. Collaborate with team members to address infrastructure challenges and daily operational tasks. Support the creation and maintenance of infrastructure documentation. Develop and improve technical skills through on-the-job experience. Show eagerness to learn and gain expertise in infrastructure services. Follow established best practices and standards in infrastructure service delivery.

Provide technical support in infrastructure services, responding to issues and assisting in tasks. Contribute to infrastructure projects and tasks under supervision. Participate in the monitoring and basic troubleshooting of infrastructure systems. Work with the team to address infrastructure-related challenges and meet departmental needs. Support the development of infrastructure documentation, including incident logs and records. Continue to develop and enhance technical skills. Apply problem-solving abilities to address infrastructure issues. Follow established best practices and standards in infrastructure service delivery.

Lead Operational performance on the ground while maintaining connection and engagement with cross functional teams. Be responsible for the creation of long-term strategies for achieving goals and delivering exceptional Stakeholder support Perform analysis on historical performance in areas such as efficiency, CSAT and Quality to ensure emerging trends are captured Standardize operations across multiple regional teams Collaborate with Program Managers to prioritize sprints based on impact Engage strategically with stakeholders to improve internal processes and the overall user experience The Experience You ll Bring Basic Qualifications ---- Graduation Is a must Excellent Verbal & Written Comm...