Service Operations Technical Executive

7 - 10 years

15 - 20 Lacs

Posted:5 days ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Hi,

We are looking for Service Operations Technical Executive .

Exp: 7+ yrs

As a Service Operations Technical Executive, you are part of a team carrying out efficient 2nd and 3rd level support .

  • Processing product-specific messages from users (incidents, changes, problems) within the agreed service times. Classification and prioritization of messages.

Reactive and proactive investigation of unknown causes of actual and potential incidents and management of resolution. Independent development of sustainable solutions.

  • Recording, conception, organization and monitoring of the implementation of changes in cooperation with customers and the specialist departments involved.

  • Monitoring of the SLA times agreed with the customer.

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Sonata Software logo
Sonata Software

Information Technology and Services

Bangalore

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