5874 Sla Management Jobs - Page 33

We are looking for a skilled Team Leader to join our Operations team in the International sector. The ideal candidate will have 2 to 5 years of experience and be based in TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED. Roles and Responsibility Lead and manage a team of operations professionals to achieve business objectives. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction. Analyze performance metrics and provide feedback to team members. Ensure compliance with company policies and procedures. Identify and mitigate risks to ensure seamless operations. Job Requiremen...

We are seeking an experienced and dynamic Customer Success Associate to lead and manage the operations of our customer service contact centre, with a focus on delivering exceptional service to our insurance customers. The ideal candidate will be responsible for overseeing daily operations, managing a team of customer service agents, and ensuring that performance targets are met while maintaining high levels of customer satisfaction.This role requires a strong background in both customer service and insurance, with proven leadership skills, the ability to implement operational strategies, and a focus on continuous improvement. Responsibilities Team Leadership and Development: Manage and mento...

Job Description: Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery, India Report to - Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to rev...

Certified Consultant to work on Support project Ability to work under SLA based projects Very good written/verbal communication skills Ability to interact with customers Flexible to accommodate project needs Must be flexible to work in shift to provide global coverage to the customer Prepare Functional spec, test scripts and closely work with technical consultants

Role Overview: The role of an Administrator - L1 at Wipro Limited involves resolving, maintaining, and managing clients" software/hardware/network based on service requests raised from end-users. The primary focus is on ensuring client satisfaction by adhering to defined SLAs. Key Responsibilities: - Ensure timely response to all tickets raised by client end-users - Solutioning service requests while maintaining quality parameters - Act as a custodian of clients" network/server/system/storage/platform/infrastructure and other equipment to ensure proper functioning and upkeep - Monitor the number of tickets raised and provide the right solutions within defined resolution timeframes - Conduct ...

Role Overview: You will play a crucial role as a Contact Center Operations Manager at one of the Weekday's clients, focusing on ensuring efficient and effective customer engagement through inbound, outbound, and digital channels. Your responsibilities will include leading operations across multiple teams, monitoring performance metrics, service level agreements (SLAs), and quality assurance processes. This position requires you to be a proactive leader with strong analytical, problem-solving, and interpersonal skills to manage people, technology, and processes seamlessly. Collaboration with senior management to design and implement strategies for productivity enhancement, customer satisfacti...

Job Title: Business Development-Expert Location: [Gurugram] Job Type: Full-Time Experience: 3 Years - 6 years About Us: Oodles Technologies is a leading Information Technology & Consulting firm, committed to enhancing the value of enterprises through cutting-edge technology solutions. We are looking for a proactive and motivated Business Development-Expert to join our dynamic team. Job Role : We are looking for a high-performing Business Development- Expert with strong experience in Prospecting & Outreach, LinkedIn marketing, IT lead generation, and freelancing platform bidding. The ideal candidate should be target-driven, excellent at Client Acquisition, and capable of building long-term re...

Dear Candidates, We are hiring for an Operations Manager role with our esteemed client in the Travel Industry , located in Vashi, Navi Mumbai. Position Details: Role: Operations Manager (Travel Process) Location: Vashi, Navi Mumbai Experience: Must have experience in Travel Operations handling a team of 100+ members Background: Mandatory BPO Industry in Travel domain experience Salary: Based on experience and interview Joining: Immediate Joiner Shift: Female day shift; Male rotational shift Working Days: 6 days, 1 rotational off Interview Mode: Virtual / Face-to-face (as per company requirement) Key Responsibilities: - Manage and lead a large team of 100+ members in the travel process. - Ove...

Operations Manager /Manager Operations BPO /BPO Operations Manager FEMALE ONLY 1 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT WFO Bengaluru, Kolkata, Lucknow Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Required Candidate profile FEMALE ONLY WFO-Kolkata (14 LPA) ,Bengaluru(14 LPA),Lucknow(10 LPA) 1 yrs exp as BPO Ops Manager (AM/DM cannot apply).

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Risk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :You will play a key role in ensuring squads operate efficiently, remain compliant, and maintain control over their platforms. You will collaborate closely with Risk Champions, Tech Leads, Architects, and Lead Engineers to support teams in detailing and understanding in-control deliverables. Your role involves translating requirements into actionable gui...

About The Role Skill required: Employee Services - Customer Care Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Data entry in Human Resource systems (Success factors) and tracking tools.Update HRIS systems, which include, but not limited to internal and client-based applications with HR transactionsReceives requests from employees via the clients ticketing tool.Reviews all input to ensure data is compliant with company practices.Communicates with employees to request corrective or additional data and confirm receipt of requests for processing.Analyzes output report to ensure data has been processed accurately...

About The Role Skill required: Order to Cash - Account Reconciliations Designation: Delivery Operations Associate Manager Qualifications: BCom/MCom Years of Experience: 10 to 14 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Pr...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. JOB RESPONSIBILITIES To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting - Book Keeping, Journal Posting, Preparation of Financial Statements. Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls - Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs Reconciliation - Cash Reconciliation,...

Develop, maintain, and enhance applications written in COBOL Experience in debugging and performance tuning of COBOL programs Analyze user requirements and design technical solutions in COBOL Perform code reviews, unit testing and integration testing Work with JCL,VSAM,DB2,CICS, and other mainframe tools Basic know ledge of Linux/Unix commands and scripts for file manipulation, job execution, and monitoring Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all querie...

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Asset Servicing Role Purpose The purpose of the role is...

Key accountabilities and responsibilities include: Strong Delivery management work towards creating a no surprise delivery environment. Ability to manage all towers with a very strong experience and background in Controllership and FP&A . Strong experience as an SDL in handing delivery for both Controllership and FP&A (automotive / manufacturing is a must). Proven knowledge on Financial, Management, Statutory reporting and experience in Financial Statements analysis. Proven experience in client governance, SLA management, Delivery dashboards/MIS. Drive the Transformation mindset first Create and drive a clear Transformation agenda and roadmap for the client(s) managed Explore market, learn f...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and syste...

Immediate Hiring for Team Leader Location-:Noida Shift-: US shift Min 2 Yrs Exp as TL in International BPO Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 8 LPA in Noida Exp of Back office or P&C or Collections in International BPO. AP/AR /OTC / Content Moderation Exp is NOT suitable for this role Call@9205503253 / 9953262467 Perks and benefits One side cab drop

Lead end-to-end warehouse operations, ensuring smooth inward, outward, inventory control, audits, and client coordination. Drive process improvements, MIS reporting, team management, and operational excellence across multiple client accounts. Required Candidate profile Experienced in warehouse operations, inventory control, client management, and team leadership within 3PL setups. Skilled in MIS, WMS/ERP systems, process optimization, and problem-solving.

Job Description: Head Client Servicing & Contact Center(Customer Service Operations) Location: Gurgaon (Work from Office) Function: Operations / Service Excellence Reporting To: CEO Role Overview The Head Client Servicing & Contact Center will be responsible for managing client relationships, driving customer satisfaction, and leading the 24x7 Contact Center operations. This is a senior leadership role that combines strategic account management, operational oversight, and service delivery excellence. The incumbent will ensure seamless client servicing while transforming the Contact Center into a customer-centric, data-driven, and innovation-led function. Key Responsibilities Client Servicing...

Tata Consultancy Services is Hiring at @Pune location for a Team Lead Role Note: Candidates with relevant experience in Team Leading for UK Insurance domain working in any process (L&P, Property & Casualty Insurance, etc) Please go through Norms and Eligibility criteria. Job Role - Team Lead Process - UK Insurance (L&P, Property & Casualty Insurance, etc) Experience Required : Overall 8+ years of experience and 2+ years in Team handling in papers is must. Should have knowledge of all Team Leading activities like (Shrinkage, Attrition, SLA management, Team handling, KPI etc.) Should have worked in UK Insurance process (L&P insurance, Property and Casualty, etc ) Should be flexible to work in ...

Key accountabilities and responsibilities include: Strong Delivery management work towards creating a no surprise delivery environment. Ability to manage all towers with a very strong experience and background in F&A (R2R) . Strong experience as a SDM in handing delivery for all sub-processes of R2R (FA, Cash, Treasury, Inventory, Lease, IC, MEC, Payroll) Proven experience in client governance, SLA management, Delivery dashboards/MIS. Drive the Transformation mindset first Create and drive a clear Transformation agenda and roadmap for the client(s) managed Explore market, learn from industry and client to bring in the best of the breed technology Think out of the box and think about the futu...