4881 Sla Management Jobs - Page 33

Role: SE Supply Ops Team/Function: Supply PAAS Location: Pune Key Skills Vendor & Supplier Management Order Fulfillment and Delivery Tracking Customer Handling and Escalation Management Reporting Reporting Manager: TBD Direct Reports: NA Role Objective We are looking for a dynamic and detail-oriented professional to manage end-to-end supply operations. The role involves coordinating with multiple teams to ensure timely order closures, usage tracking, fulfillment, and invoicing support. The individual will play a crucial role in driving operational excellence, ensuring SLA adherence, and delivering superior customer satisfaction. Role Responsibilities Coordinate with cross-functional teams to...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they uti...

About The Role Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large and complex technology projects. Your ty...

Job Title: Customer Service Team Lead Department: Customer Support / Operations Reports To: Customer Service Manager or Operations Manager Location: Bangalore Job Type: Full-Time Job Summary: We are looking for an experienced and motivated Customer Service Team Lead to oversee our customer support team. In this role, you will be responsible for supervising daily operations, coaching team members, handling escalated issues, and ensuring our customers receive exceptional service. You will play a key role in improving service quality, team performance, and customer satisfaction. Key Responsibilities: Lead, support, and motivate a team of customer service representatives to meet performance targ...

About The Role Skill required: Talent Acquisition - Candidate Assessments Designation: HR Service Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCandidates with End to End Recruitment experience - Domestic/International MarketFilter applications using screening methodology to ensure the right skills are evaluated and the selected candidates have the right competencies to do the job. Ensure proper training of interviewers and conduct reference, certification and background checks. What are we looking for? Written and verbal commu...

Role & responsibilities Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories Stay current on developments in clien...

As a skilled professional embarking on a transformative journey at SwaaS, you will be part of a dynamic team dedicated to shaping the future of IT. SwaaS provides a platform for growth, collaboration, and impactful contributions, offering limitless possibilities for your career development in technology. Key Responsibilities: - Utilize your 3+ years of experience in ServiceNow configuration and administration, focusing on ITSM & CSM modules. - Manage CMDB effectively and utilize discovery tools for streamlined processes. - Demonstrate proficiency in ServiceNow scripting languages such as JavaScript and Glide API, ensuring efficient workflow automation. - Handle Service Catalog, SLA managemen...

As a candidate for the position, you should have at least 1+ years of experience in Apple Maps or any other Maps domain. Additionally, it is required that you hold a graduate degree and possess the necessary documents such as the graduation Provisional Certificate and Consolidated Marks Memo/ Marks Memo. You must also be willing to work from the office. - **Addressing tasks within SLA management** - **Understanding user expectations/concerns and resolving them promptly** - **Having a background in mapping is considered an added advantage** - **Ability to work both independently and collaboratively in a team, effectively collaborating with colleagues** - **Excellent research skills to ensure ...

Role Overview: As a Senior Associate Managed Services Operations Specialist at NTT DATA, you will be a developing subject matter expert responsible for supporting internal service delivery teams in planning, coordinating, and monitoring operational activities. Your main focus will be on ensuring effective and efficient service delivery to meet business needs for clients while continuously improving service delivery processes. Key Responsibilities: - Support the management of the shift roster and monitor all operations metrics - Ensure adherence to shift handover processes and manage shift escalations from clients - Dashboard key metrics and manage potential breaches - Contribute to meeting s...

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100...

You will be responsible for applying your functional knowledge in tasks related to the order to cash process. Your role will involve handling tasks such as collections and cash application independently, ensuring compliance with specific client processes in terms of turnaround time and accuracy. You will be expected to engage in activities such as voice calling, dispute management, customer account reconciliation, Dr and Cr clarity, along with basic accounting tasks. Additionally, having SAP knowledge would be preferred. Your customer orientation skills will be crucial as you strive to understand client expectations, improve performance on service level agreements (SLA's), and effectively co...

About Us : Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About Team : QR & Sound Box is one of Paytm's business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytm's QR Code & Sound Box business in Indian merchants. Visibility Accountability through Extensive QR/Soundbox deployment. Grow Di...

As a Sourcing Specialist for Software and Services at G+D, your role will involve identifying, evaluating, and onboarding IT service providers for software resource augmentation and work package outsourcing. You will be responsible for managing the end-to-end P2P cycle and developing sourcing strategies to optimize cost, quality, and delivery timelines. Your key responsibilities will include: - Identifying, evaluating, and onboarding IT service providers - Developing sourcing strategies to optimize cost, quality, and delivery timelines - Negotiating pricing, contract terms, and service-level expectations with vendors - Establishing and monitoring vendor performance metrics to ensure complian...

Job Description The Opportunity Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats. Our Technol...

Role Overview: You will be responsible for addressing tasks within SLA management and should be flexible for 24/7 operations. Understanding user expectations and concerns will be crucial, and you must resolve them promptly. Your expertise will be required in correcting and rewriting sentences in the required language with strong attention to detail and accuracy. Having a mapping background will be an added advantage. It is essential for you to work independently and collaboratively with colleagues, demonstrating excellent research skills for accurate interpretation and translation. Strong time management skills are necessary to meet project deadlines effectively. Additionally, you will be wo...

As a Workplace Technical Service Manager, your role involves developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. You will also be responsible for ensuring an adequate supply of materials and services for the proper operation of the buildings, as well as entering into supply and service contracts approved by the client. Your key responsibilities will include: - Routinely inspecting all contracted services to ensure that performance measures are being maintained. - Planning, organizing, and arranging internal events for processes or business needs. - Ensuring compliance with regulations and r...

TEAM LEADER || INTERNATIONAL BPO || GURGAON On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Gurgaon CTC - Up to 11 LPA Need Only Graduates Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center I...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role About The Role :- To prepare and submit ...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Job Title: Senior Manufacturing Consultant High-Tech Industry Summary: Are you a strategic leader with a proven track record of optimizing manufacturing processes in the high-tech sector? As a Senior Manufacturing Consultant, you will lead our manufacturing operations, ensuring the highest levels of efficiency, quality, and innovation. You will work closely with cross-functional teams to implement best practices and drive continuous improvement throughout the manufacturing lifecycle. Key Responsibilities: Strategic Leadership: Develop and implement manufacturing strategies that align with business goals and advance our technological capabilities. Process Optimization: Lead efforts to enhance...

We are looking for a Bilingual Spanish Process Specialist to join our team and provide exceptional service in a US Banking Process. The ideal candidate must have excellent communication skills in both Spanish and English. The role requires a candidate to engage with Spanish-speaking clients and ensure seamless communication between both languages. Clearing the Spanish interview round is mandatory for the candidate to proceed with the bilingual process. Key Responsibilities: Serve as the primary point of contact for Spanish-speaking clients, assisting with queries related to US banking services. Translate and interpret documents, emails, and meetings between English and Spanish as required. P...

So, what’s the role all about? Concierge will strive to deliver excellence in all conversations by connecting with leads to qualify or un-qualify them for our customers by engaging leads through SMS, and email. We ensure every lead we engage with is helped in an accurate and timely manner, while discussing their interests, over their preferred channel of choice. Conversations are handled with empathy, positivity, and a willingness to meet all their needs. Qualified leads are connected with our customers when they’re available for live transfers or through our call connect system. This position requires extensive computer experience as well as a thoughtful, quality driven approach to lead eng...

Key Responsibilities Team Leader (International Voice Process) Lead & Manage : Guide a team of voice agents to achieve and exceed SLA targets in Quality, AHT, CSAT, and Attendance . Performance Monitoring : Monitor live calls, dashboards, and metrics; provide timely feedback and coaching to agents. Escalation Management : Handle escalated customer queries promptly to ensure effective resolution. Team Engagement : Conduct daily huddles and weekly performance reviews while maintaining high team motivation. Cross-Functional Collaboration : Work closely with QA, Training, and Workforce teams to drive continuous performance improvement. Reporting & Analysis : Prepare performance reports and atten...

POSITION NAME POSITION TITLE (ENGLISH)Process Associate REPORTING TOTeam Lead REPORTING LOCATIONBangalore NUMBER OF FTEs UNDER RESPONSIBILITY: SUMMARY OF POSITION AND OBJECTIVES: Job description Proven ability to work on purchasing or vendor management activities. Support Purchasing team with their generic mailbox. Ability to work on multiple transactional processes. Create process documents and monitor SLAs for supporting projects. Maintain and improve key performance measures. Proactively manage customer issues related to the support requirement. What we offer: A launch pad into various senior management opportunities within the many business lines of Eurofins globally or into the manageme...