5874 Sla Management Jobs - Page 31

Role Overview: As a Technical Support Engineer - Service Management, your main responsibility will be to resolve technical cases created by customers seeking assistance with the ServiceNow software and platform. You will need to provide exceptional customer support experiences by utilizing your skills in building trust, empathy, and excellent communication through various channels like web, chat, email, and telephone support. Your ability to understand the ServiceNow platform and core functionalities will be crucial in diagnosing issues and providing solutions. Collaboration with other teams may be necessary for complex cases, so a collaborative nature and flexibility will be key to your suc...

BPO Operations Manager - Chandigarh Oversee end to end BPO operations 10+ years overall& 4+ years of relevant experience Exceptional presentation skills Graduation is must Must have managed 80+ FTE Salary upto 14 LPA

Role : TSE_Service Management Location : Hyderabad Work Set-up : Onsite ( 3 days Hybrid) Compensation : 16,00,000 (Annually - Fixed) Duties: Technical Support Engineer - Service Management In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email...

We are seeking a seasoned Customer Succes Manager with proven experience in the travel industry (OTA, Contact Centre, or travel agency) to lead and enhance our customer support operations. The ideal candidate will bring expertise in customer service frameworks such as Six Sigma, Lean, COPC, or ITIL , and a track record of driving service excellence , process optimization , and team performance . . Role & responsibilities Lead & Manage Customer Service Operations : Oversee day-to-day customer service activities across multiple channels (voice, email, chat, and social), ensuring high levels of customer satisfaction. Performance Management : Set KPIs, monitor service levels, and implement perfo...

Interested candidates can share their resume - Jitendra.Pandey@cotiviti.com JOB TITLE: Manager Operations REPORTING TO: Director, Operations DEPARTMENT: Intl Ops-Retail JOB CODE: Risk Designation: High Summary: The Manager, Operations position is responsible for leading the audit engagement and managing the audit teams productivity, formulating and integrating the budget, invoicing, collections and workforce requirements, including staff development. Assists Senior Manager, Audit Operations, in developing the team’s strategic audit plans, financial targets and staffing goals. Performs quality control audits and makes recommendations in clear, concise summary format. Works independently to di...

Role We are seeking an experienced Manager to Lead, build, and mentor, our Network Operations Centre (NOC) team in Surat. You will ensure 24/7 operational stability, manage incident responses, and drive a scalable, disciplined NOC function. Collaborate closely with DevOps, Cloud, and Client Success teams for proactive monitoring, efficient escalation, and SLA compliance. Key Responsibilities: Lead, mentor, and manage NOC engineers across 24/7 shifts. Oversee incident response, escalation flows, and shift handovers. Define and enforce SOPs, runbooks, and monitoring best practices. Drive continuous improvement in alert handling, documentation, and reporting. Collaborate with DevOps and Cloud t...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Requirements: Experience leading activities including new Treasury Management System implementations, enhancements, modifications, integrations, and project management Experience managing operational aspects of leverage facilities In-depth knowledge of SWIFT message standards Previous experience using Treasury Management Workstation and SWIFT payment processing and reporting Previous experience using Geneva or other accounting systems Previous experience with alternative asset management company Proficient with Microsoft Office Suite, including Advanced Excel, Word and PowerPoint Demonstrated ability to quickly learn new systems and processes Demonstrated ability to enhance current process a...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately. HR Name : Srujan Mobile no : 8008286655 Role- Assistant Manager - Operations Experience- 3 - 5 yrs team handling experience, preferably handling a Sales Support program. Location- Hyderabad. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our out...

Dear Connections, Hiring Team Lead (E-commerce Escalation Inbound Voice Process) Bangalore We are looking for an experienced Team Lead for an E-commerce escalation inbound voice process. This is a mid-level hiring, and we will not be considering freshers for this position. The ideal candidate must be strong in communication, team management, and BPO operational hygiene. Location: Bangalore Client: Leading E-commerce Brand Work Mode: Day Shift, 6 days working with 1 rotational off Position Level: Mid-Level Hiring Required Qualifications and Experience Minimum 3 years of total BPO experience. Minimum 1 year of experience as a Team Lead with relevant supporting documents. Strong fluency in Engl...

We are looking for a Technical Support Coordinator who can manage daily support operations, ensure smooth communication between clients and the internal IT team, and help deliver timely and high-quality IT support services. This role is ideal for someone who understands IT processes and enjoys coordinating tasks, managing priorities, and keeping workflows Key Responsibilities Coordinate daily support requests and assign tasks to the IT Help Desk/Service Desk team. Track ticket progress and ensure timely resolution as per SLA. Act as the primary communication point for clients, providing updates and handling follow-ups. Monitor escalations and ensure they are routed to the appropriate technic...

Job Overview We are seeking a highly motivated and experienced Senior Manager in training to join our team. The ideal candidate will be well versed with International process & training and play a pivotal role in designing and delivering impactful training programs, managing stakeholder relationships, through effective learning initiative. The selected candidate must also be flexible to integrate training and supporting AOCS during IROP’s to support business continuity. Key Responsibilities Facilitation & Training • Conduct compliance checks to identify and address gaps in our documentations process to be audit compliant for both internal and external audits • Develop, deliver, and facilitat...

Executive Summary: Candidate who has at least 2+ years' experience in working in a US patients logistics and planning based company Should be sound in United States geography at state and county level Possess excellent communication and negotiation skills Analytical skills should be decent too involving studying performance trends and making decisions accordingly Experience in working on Power BI would be an added advantage. Key Responsibilities: Providers planning based on client goals and capacity Maximizing screenings and increase home visits for providers Daily member inventory review and membership release Oversight on deliverables and internal audits Strong coordination with other cros...

The Operations Team Member - Liability Operations is responsible for handling documentation and service requests (SRs) related to liability products across branches The role requires strong attention to detail, timely processing within defined TATs, and effective communication with branch teams to resolve queries The ideal candidate should be tech-savvy, process-oriented, and capable of maintaining high accuracy in operational tasks Verify documents received for modifications from various branches Process service requests (SRs) within defined turnaround time (TAT) Ensure accuracy and completeness in documentation and data entry Communicate with branch teams to resolve queries and clarify doc...

Immediate Hiring for Team Leader Location-:Noida Shift-: US shift Min 2 Yrs Exp as Team Leader in International BPO Performance Management, Attrition and Shrinkage Call@9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 10 LPA Experience of US Collections is mandatory. Customer Service / Chat / Email / Domestic exp will not be considered Call@9953262467

You are a strategic thinker passionate about driving solutions in Data Management. You have found the right team. As a Senior Associate Data Owner in our Finance team, you play a key role in driving innovation by ensuring our data is well-documented, high-quality, and secure across all business applications. You will collaborate with technology and business partners to deliver fit-for-purpose data that meets our quality, safety, and compliance standards, while continuously improving data governance practices. Your success will be measured by your ability to manage data risks, maintain firmwide compliance, and achieve high stakeholder satisfaction. Job responsibilities Define and document cri...

You are a strategic thinker passionate about driving solutions in financial analysis. You have found the right team. As a Senior Associate Data Owner in our Finance team, you play a key role in driving innovation by ensuring our data is well-documented, high-quality, and secure across all business applications. You will collaborate with technology and business partners to deliver fit-for-purpose data that meets our quality, safety, and compliance standards, while continuously improving data governance practices. Your success will be measured by your ability to manage data risks, maintain firmwide compliance, and achieve high stakeholder satisfaction. Job responsibilities Define and document ...

RPA Managed Services Lead (UiPath) Job Title: RPA Managed Services Lead - UiPath Location: Mohali / Bangalore / Vizag / Nashik About the Role We are seeking a RPA Managed Services Lead (UiPath) to oversee and lead automation support operations. This role involves monitoring, maintaining, and optimizing deployed bots, while ensuring proactive and efficient client support with excellent turnaround times (TATs). The ideal candidate will have strong UiPath expertise and operational excellence, ensuring automations perform smoothly, incidents are resolved quickly, and bot performance is continuously improved. The role also includes client engagement, process understanding, and maximizing ROI on d...

The role of an Operations Lead, is of an experienced Project Coordinator to drive Residential Interior fit-out projects in collaboration with the design and installation teams. Roles and Responsibilities Responsibilities : Single point of contact for the customer during the execution phase of their home interiors. Detail review of the drawings, understanding the scope as per BOQ and explaining the same to the customer. Receive materials from Warehouse and to validate the same as per Order / BOQ. Day today coordination and foster teamwork between all the project stakeholders. Share the daily progress report for the installation works with the customer. Engage, interact and build professional ...

The role of an Operations Lead, is of an experienced Project Coordinator to drive Residential Interior fit-out projects in collaboration with the design and installation teams. Roles and Responsibilities Responsibilities : Single point of contact for the customer during the execution phase of their home interiors. Detail review of the drawings, understanding the scope as per BOQ and explaining the same to the customer. Receive materials from Warehouse and to validate the same as per Order / BOQ. Day today coordination and foster teamwork between all the project stakeholders. Share the daily progress report for the installation works with the customer. Engage, interact and build professional ...

As an Operations Lead, you will monitor the project lifecycle from initiation to execution by taking complete ownership and responsibility . You will engage the client and keep them informed with required updates of the project and ensure they are aware of all the activities that are about to be done / on going / yet to start etc. Roles and Responsibilities Coordinate with manpower agencies and ensure that right resources are assigned to get the work done on time. Coordinate communication and foster teamwork between all the project stakeholders. Establish and prepare formal reporting arrangements on project progress such as Weekly Progress Reports. Engage, interact and build professional rel...

As an Operations Lead, you will monitor the project lifecycle from initiation to execution by taking complete ownership and responsibility . You will engage the client and keep them informed with required updates of the project and ensure they are aware of all the activities that are about to be done / on going / yet to start etc. Roles and Responsibilities Coordinate with manpower agencies and ensure that right resources are assigned to get the work done on time. Coordinate communication and foster teamwork between all the project stakeholders. Establish and prepare formal reporting arrangements on project progress such as Weekly Progress Reports. Engage, interact and build professional rel...

We are looking for a highly motivated and enthusiastic Apprentice to join our team in the hospitality industry. This role is open to freshers with no prior experience required. Roles and Responsibility Assist in preparing and serving food and beverages to guests. Maintain a clean and organized kitchen environment. Collaborate with other team members to ensure seamless service delivery. Participate in inventory management and stock control. Develop and implement effective communication skills to enhance customer satisfaction. Contribute to the overall success of the establishment by following company policies and procedures. Job Requirements Ability to work well under pressure and manage mult...

The Incident Manager is responsible for managing major incidents end-to-end, ensuring minimal disruption to business operations, restoring services within agreed SLAs, and preventing recurrence through post-incident reviews. The role involves coordination across global technical teams, vendors, and business stakeholders in a high-pressure, 24x7 environment. Key Responsibilities: Incident Ownership: Act as the single point of contact (SPOC) for all major and critical incidents (P1/P2). Restoration Management: Coordinate with technical support teams, vendors, and third parties to restore services within defined SLAs. Impact Assessment: Evaluate business impact and prioritize incident response ...