4871 Sla Management Jobs - Page 31

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to ensure high levels of customer service as per the contract and defined process and standards of the organization. Do - Ensure high levels of customer service through contract compliance and issue resolution - Ensure SLAs are met and exceeded in the account - Conduct day to day analysis of delivery of services in the account and monitor daily standard service requests - Ensure the company policies and procedures required to deliver high quality services to clients are applied and followed - Identify potential SLA misses and escalate them according to the defined procedure - Work closely with the delivery teams to identify the gaps and improve the pro...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

MetLife ADA Workforce Solutions is a fee-based service that supports customer compliance with the accommodation requirements of the Americans with Disabilities Act (ADA) and Pregnant Workers Fairness Act (PWFA) and is available to hired, US Employees. MetLife's accommodation services do not apply to applicants, former employees, or expatriates. Work allocation Processing Reporting Meeting SLA including Performance guarantees Staffing Management Maintain regulatory compliance Customer interactions Job Responsibilities Manage teams and ensure SLAs are met including demand and capacity management Review/generate reports to monitor performance Monitor transactions on an ongoing basis and take co...

Job Overview: The Senior Manager Client Business Operations is responsible for overseeing client delivery operations, optimizing business processes, and ensuring service excellence across client portfolios. The role involves managing operational teams, streamlining workflows, driving process improvement, and building strong relationships with key clients to achieve strategic business outcomes. Key Responsibilities: Lead and manage end-to-end client operations, ensuring delivery excellence and contractual compliance. Collaborate with client stakeholders to understand business objectives and operational needs. Oversee day-to-day operations across multiple projects, ensuring quality, efficiency...

Role & responsibilities Team Leadership: Prior experience in leading teams, ideally in customer service or BPO. Customer Service: Background in client support, preferably in e-commerce or Escalation Management. Communication: Strong verbal and written skills for effective internal and external interactions. Problem-Solving: Ability to handle complex issues while ensuring a positive customer experience. Performance Management: Skilled in setting targets, tracking progress, and giving feedback. Preferred candidate profile Any Graduate 2+ Years in BPO Environment, with 1 Year of year as a Team Lead Good Communication Skills Must be an immediate joiner Must reside at Bangalore currently Contact ...

As a Service Delivery Manager, your role is to oversee and manage the service delivery operations and activities related to the deployment and support of resident engineers at client sites. You will be responsible for ensuring the successful delivery of services, meeting client expectations, and driving customer satisfaction. This position requires a combination of technical expertise, leadership skills, and customer relationship management. Key Responsibilities: Service Delivery Management:Oversee the end-to-end service delivery process for resident engineer services. Ensure adherence to service level agreements (SLAs) and client requirements. Monitor service performance, identify areas for...

Assistant Manager - HR Operations - 5+ Years - Gurgaon We are seeking a proactive and detail-focused professional for the position of Assistant Manager HR Operations . The role is ideal for candidates with 5+ years of HR Operations experience, responsible for optimizing employee lifecycle processes, payroll, compliance, and employee engagement. Strong Excel skills are essential, along with working knowledge of Workday or SAP, Power BI, and Power. If you excel in a collaborative, fast-paced, and inclusive environment, this is the role for you. Location - Gurgaon, Haryana, India Your Future Employer - A worldwide insurance consulting and technology company providing comprehensive solutions to ...

Roles and Responsibility Lead and manage a team of operations professionals to achieve business objectives. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction. Analyze performance metrics and provide feedback to team members for improvement. Ensure compliance with company policies and procedures. Identify and mitigate risks to ensure seamless operations. Job Requirements Proven experience as a Team Leader or similar role in an international BPO/Call Centre environment. Strong knowledge of operations management principles and practices. Excellent leadership,...

Skill required: Next Generation Customer Operations - Customer Service Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Written and verbal communicationResults o...

Skill required: Procure to Pay - Invoice Processing Designation: Service Delivery Ops Senior Analyst Qualifications: BCom Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be help...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to manage multiple projects and meet deadlinesto the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Pricing Analysis: Conduct detailed analysis of pricing plans to ensure competitiveness and profitability. Promo tional Planning: review and contribute promo tional plans to drive sales Inventory Optimization: Work closely with the inventory planning team to align pricing and promo tional plans Data Management: Collect, analyze, and interpret sales data Collaboration: Work closely with marketing, sales, and merchandising teams to align pricing and promo tional overall business objectives. Reportin...

Role Purpos Prepare and review monthly/quarterly/ annual reports with a focus on Fund Level Reporting including but not limited to: o FAD and ANI reporting o Same Store NOI Reporting o Cash Reporting o SEC reporting disclosures o Profit reporting o Monthly and quarterly variance analyses o Monthly loading of financials for selected investments o Detailed reconciliations of financial and non-financial data between different sources Coordinate report updates and reviews with Asset Class Teams supporting Clients real estate funds. Assist in the preparation of annual audited financial statement footnote disclosures, and supporting schedules. Document SOPs for all Fund Level Operational Reporting...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessf...

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up...