1893 Sla Management Jobs - Page 31

Role Purpose The purpose of the role is Python developer with Python, Django, Flask, API and SQL Do Experience in Python, with knowledge of at least one Python web framework such as Django or Flask. Familiarity with some ORM (Object Relational Mapper) libraries. Able to integrate multiple data sources and databases into one system. Understanding of the threading limitations of Python, and multi-process architecture. Basic understanding of front-end technologies such as JavaScript, HTML5, and CSS3 Knowledge of user authentication and authorization between multiple systems, servers, and environments Able to create database schemas that represent and support business processes Experience analyzing data and creating reports using SQL and or languages similar to SQL Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Retail Banking(Card Operations). Experience1-3 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Cloud Engineering Azure. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Applications from people with disabilities are explicitly welcome.

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Senior technical resource may serve as technical advisor for team Provides specialized technical input to studies and design for staff's specific area of expertise. Develops study and design procedures to facilitate high quality cost effective work by others. Participates in interdisciplinary review of project deliverables. Develops construction cost estimates and estimates of technical efforts for projects. Uses expertise in all steps of completing discipline component of PS&E package. Performs quality control review of design calculations or drawings. Prepares technical specification sections. Provides input to the development of engineering budget and schedule to meet requirements. Qualifications Bachelor’s degree in Engineering, Construction Management, Architecture, or Business Administration. Master’s degree preferred (e.g., MBA, M.Plan, or MSc in Construction/Project Management). 8–15 years of progressive experience in project management, ideally within large-scale infrastructure or building projects. Strong leadership and team management capabilities. Excellent communication, stakeholder engagement, and negotiation skills. Demonstrated strength in risk management, strategic thinking, and mentoring junior staff. Additional Information

About The Role Trade Support MO- Senior Analyst- Responsibilities Responsible for managing multiple Middle Office and Regulatory support processes. Independently handle multiple clients establish self as a valued partner Build domain expertise across processes supported, assist in speedy remediation of issues, implement process improvements and build / enhance controls to prevent future escalations Participate in Middle Office / group level initiatives Responsible for ensuring Change Management and Process documentation is maintained in an updated fashion at all times Collaborate with Quality team in identifying process gaps, in planning end to end fixes and in leading execution to meet six sigma Quality. Help knowledge management endeavour by sharing process knowledge and best practices within and across teams Minimize program dependence on self and other key members. Review and analyse trade data between risk and finance systems Check forcompleteness, accuracy and consistency to identify the set of genuine breaks Investigate the genuine breaks for root cause and facilitate resolution and decision support, wherever necessary Provide support on the change and new business requests received from various RFDAR/non-RFDAR teams by assessing the business requirements, performing testing, providing SME support Apply data normalization methods such as filtering, standardization, enrichment, aggregation Lead discussions with the internal teams to highlight breaks Lead and take appropriate action post liaising with the respective stakeholder Create reports / metrics / analysis to cover the Daily / Weekly / Monthly requests Mailbox Management / Queue Management Build domain expertise

Team Management: Lead, mentor, and develop a high-performing team including Operations Managers, Team Leads, and support staff Lead, mentor, and develop a high-performing team including Operations Managers, Team Leads, and support staff Required Candidate profile Strong background in data analysis and data visualization Proven ability to manage large-scale operations and multi-site teams Excellent problem-solving, decision-making, and analytical skills

Greetings, We are looking for Assistant Managers for a leading Insurance Company in Bengaluru . Designation- Assistant Manager This is a operations management role with with a team Management of 50-100 resources and 2-3 TL's. This is a Us insurance Profile where candidate would be handeling end to end responsibility of the whole process. Profile Requirements 7+ years of experience in General Commercial Insurance Minimum 2 years of team Handling. Excellent Communication Skills. Experience in Process management. MIS Reports, and daily team operations, KPI's & similar metrics. Background in BPO\KPO Industry preferred. Comfortable working in US Shifts. Location Bangalore To know more on the role drop your cvs at the following number or call to discuss the details. *Prajit 7999557006 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

Order Management TL Skill-Order Management,Order Fulfillment,Sales Order,Global Supply Chain,Stakeholder,Team Handling 2Yrs On PPR Team Leader Exp Mand 5+Yrs In OM PKG Upto-10LPA PUNE NP-Imm-30Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile 2Yrs On PPR Team Leader Exp Mand NP-Imm-30Days Skill-Order Management,Order Fulfillment,Sales Order,SCM,SAP,ERP,Global Supply Chain, Stakeholder, Team Handling,Pricing,Agreements, ,Logistic Exp

Greetings, We are looking for Assistant Managers for a leading Insurance Company in Bengaluru . Designation- Assistant Manager This is a operations management role with with a team Management of 50-100 resources and 2-3 TL's. This is a Us insurance Profile where candidate would be handeling end to end responsibility of the whole process. Profile Requirements 7+ years of experience in Property & Casualty Insurance. Minimum 2 years of team Handling. Excellent Communication Skills. Experience in Process management. MIS Reports, and daily team operations, KPI's & similar metrics. Background in BPO\KPO Industry preferred. Comfortable working in US Shifts. Location Bangalore To know more on the role drop your cvs at the following number or call to discuss the details. *Prajit 7999557006 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

Provana is hiring for Team Leader ( Legal Back Office ) Work location- Noida Sector 6 Job Type: Permanent Job Mode: Work from Office No. of Openings: 07 Interview Mode: F2F No Virtual Interviews only in person will be entertained Requirements: • Graduation is a must. • 2 years as a Team Leader on papers in International Back Office Process ( Note: No voice, chat and email experience will be considered for this role ) • Should be willing to work in 24*7 working environment. • Excellent verbal / written communication skills • Good with Analytical skills / MS Excel / presentation skills Preferred Background: US insurance ( Property & Casualty, Underwriting, Mortgage, Utility & Other US Back office process ) You will be responsible for • Manage the day-to-day Planning, operation and problem-solving of a team of 15-20 resources Develop team to ensure delivery of consistently superior quality Ability to independently handle transitioning of new procedures. • Drive the team to be client/customer-focused, owns training and development to team. • Take ownership on delivering service level components, quality and targets and drive and motivates the team to achieve management goals. • Performance feedback session to be provided to agents. • Analyze various reports including process dashboards & team performance reports. • Motivating associates through effective management, career development & implementation of reporting mechanism. • Timely Submission of Operations Review • Manage attendance and attendance incentive for the team. • Attain SLA through effective management of the daily operations of the team. • Conduct audits & share feedback with team members • Will be responsible for managing the portfolio of clients. Employee Perks & Benefits: • Maternity leaves • Medical Insurance • Provident Fund

Work Experience 2+Years Work Timings Rotational Shift Location: Currently remote; will be onsite in Bangalore from December 2025 The Events Specialist is responsible for the successful planning, execution, and management of events. This role focuses on maintaining operational excellence, adhering to internal processes, and ensuring a high level of customer satisfaction. Key Responsibilities: Coordinate and execute events, ensuring all configurations are reviewed and SLAs are met. Follow the event readiness checklist, maintain accurate documentation, and update stakeholders regularly. Allocate tasks effectively, ensuring accurate estimates and utilization of billable hours. Manage customer tickets, ensuring timely responses and resolutions. Ensure the quality of deliverables, handle escalations, and identify potential risks. Maintain strong communication with stakeholders, documenting updates and ensuring clear information flow. Plan shift timings, maintain scrum attendance, and ensure adequate backup support for events. Requirements Education: Any bachelors degree. Experience: 2 to 3 years of experience in event management or a related field. Preferred Experience: Industry experience in managing virtual event-based projects in the US/Canada market.

Minimum 14+ years of experience into operations in various superannuation processes/functions Deep Understanding of Superannuation end to end life cycle/lines of business from On-boarding till Payments Out/Claims Maintains and applies intermediate knowledge of all business and superannuation industry practices and adheres to established Service Level Objectives Strong knowledge of the superannuation industry and processes products services and related regulations At least 8 - 10 years of team management experience Should have handled team of 200+ FTEs Should have managed a client-facing role Ownership of Superannuation processes across all operational locations Responsible for creating and submitting solutions for any customer ask including any new business opportunity Focused SLA management as per contractual requirement and governance across different Insurance and Wealth Management processes performance in line with Unit target across Financial Customer Delivery team and Project Management Responsible for P&L for the LOB across all operational locations Handhold and manage team across diverse situations and Geographies Ensure optimum utilization of resources within the team. Should be Flexible with shifts. Contact Person Marilakshmi S Contact Number -8056644158 Email id- marilakshmi@gojobs.biz

Main opportunities/challenges for this role Accountabilities, responsibilities, and main duties: Support ICT infrastructure (IT hardware, software, network and telephony infrastructure) administration, implementation and upgrades according to business and technical needs, in accordance with IT strategy, best practice, change and configuration management. Ensure availability of LAN, WAN, IPT, Internet connectivity and other IT services Provide Local IT support to staff in 24 x 7 environment Responsible for IT inventory management Monitor GTI servers, O365, SharePoint Online, Defender, Video conferencing and Mobile applications services and taking corrective action. Ensure daily backups of all servers including conducting test restores Ensure GTI systems with approved IT updates and software (IT software compliance) Ensure restricted access to server room and physical security of IT equipment s. BCP management from IT support prospective Technical Support and Vendor management Manage support call logs, provide technical resolution within agreed period and follow up on escalated issues to meet operational requirements. Coordinate with Global IS and process teams for IT operations Ensure timely first & second level of support as per the pre-defined SLAOLA. Escalate any problems/issues to relevant teams as required and follow up. Vendor Coordination for appropriate and timely IT support in place Raise IT procurement request on demand with adherence to British Council procurement policies

Role Accountabilities We are seeking a dynamic and experienced Delivery Manager Operations to lead and oversee the day-to-day operations of our service delivery function. This role is pivotal in defining and implementing a robust service delivery framework, including floor scheduling, staffing, occupancy management, and seat utilization. The successful candidate will ensure that all customer interactions meet the high standards of the British Council and will be quick to adapt to evolving business expectations. The role involves driving initiatives to standardize processes, reduce escalations, and enhance service quality. You will be responsible for ensuring that all services meet or exceed contractual standards and SLAs, while also establishing effective escalation points and helpdesk support for end customers. A key part of the role is identifying operational risks and challenges, developing mitigation plans, and ensuring business continuity plans are tested and effective. You will also oversee the delivery of product and process training and ensure compliance with all contractual obligations. Strong stakeholder management is essential. You will maintain regular communication with operations teams and stakeholders to ensure alignment and transparency. This includes reporting on performance, addressing issues, and proactively sharing updates and insights. You will manage stakeholder visits and ensure that the team is responsive to stakeholder priorities. In terms of people management, you will lead recruitment, training, and performance evaluation efforts, while also embedding employee engagement and motivation initiatives. You will be responsible for managing attrition and ensuring a high-performing team environment. Quality management is another critical aspect of the role. You will ensure compliance with internal and external standards, drive continuous improvement initiatives, and address feedback and complaints in a timely and impactful manner. You will also be responsible for analyzing data to generate business insights, creating dashboards and reports, and ensuring governance and compliance with legal and contractual obligations. Finally, the role requires a strong commitment to information security. You will ensure that your team is fully aware of and compliant with information security policies, including ISO 27001 and ISO 22301 standards. You will manage access controls, raise incidents when necessary, and provide ongoing security awareness training.

Responsibilities: * Manage operations, processes & SLAs * Manage loan files, real estate documents & MIS reports * Coordinate with sales team, banks/NBFCs, and builders * Maintain daily operations & office systems * Drive process improvements Provident fund Annual bonus

Responsibilities: * Manage team performance & productivity * Ensure customer satisfaction through CSAT monitoring * Oversee rostering & floor management * Lead by example with strong communication skills Provident fund Annual bonus

We are looking for a Team Leader is responsible for managing a team of Sales Executives to ensure they meet their performance targets in terms of login hours, talk time, and conversions. The role involves daily monitoring, performance reviews, conducting RCA (Root Cause Analysis), providing feedback, and ensuring overall productivity and motivation of the team. Responsibilities Team Management. RCA Analysis Monitoring and Reporting. Training and Development Motivation and Recognition Attendance and Shrinkage Management Roster Creation Requirements Proven experience as a Team Leader or similar role in a sales or customer service environment. Strong analytical skills to perform RCA and monitor performance metrics. Excellent communication and leadership skills. Ability to motivate and engage a team. Proficient in using performance tracking tools like Metabase Pro and T-live Dashboard. Strong organizational skills to manage rosters and training schedules. Logistics Location : Noida (Work from Office) Compensation: 3 - 4 LPA Joining Date : ASAP! Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Role : IT Help Desk Analyst ( Technical Voice process ) Shift Timing: 24/7 Location: Chennai Role: Team Leader( Team handling experience is must) Experience :8- 12yrs Notice period 0 -60days Job Description 8+ years of experience working in a technical customer support Voice process including experience working directly with product and/or engineering teams. Knowledge of CRM application for case management. ServiceNow, Salesforce, Dynamics CRM application, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries. Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer. Excellent writing and editing skills, and experience of presenting complex technical information in an easily comprehensible way for non-specialist readers. Should possess excellent customer service skills Ability to work in a demand-driven environment, motivated by a willingness to respond rapidly and effectively to the needs, prioritizing and managing multiple requests from different teams. Fluency in English. Excellent written and verbal communication abilities and high emotional intelligence including active listening, and effective response skills. Familiarity with reporting and analysis, especially MS Excel Meticulous attention to detail and a commitment to quality. Experience 2+ handling team experience is must Familiarity with Performance Management, Quality Management & TNI Has performed Appraisal for employees Ability to Lead Good to have: Knowledge on MS Cloud software bundle Presentation & Training skills

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Business Analysis Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : Bachelor of Engineering in Electronics or any related stream Summary :As a Software Development Lead, you will develop and configure software systems either end-to-end or for a specific stage of the product lifecycle. Your typical day will involve collaborating with various teams to ensure that the software meets the required specifications and quality standards. You will apply your knowledge of technologies, applications, methodologies, processes, and tools to support clients and projects effectively, ensuring that all aspects of the software development process are executed smoothly and efficiently. You will also engage in problem-solving and decision-making to enhance the overall performance of the team and the project. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance skills and performance.- Monitor project progress and ensure alignment with project goals and timelines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Analysis.- Strong analytical and problem-solving skills to assess business needs and translate them into technical requirements.- Experience in stakeholder management and effective communication to gather and clarify requirements.- Ability to create detailed documentation and specifications for software development.- Familiarity with software development methodologies such as Agile or Waterfall. Additional Information:- The candidate should have minimum 7.5 years of experience in Business Analysis.- This position is based at our Hyderabad office.- A Bachelor of Engineering in Electronics or any related stream is required. Qualification Bachelor of Engineering in Electronics or any related stream

Job Responsibilities Management & Monitoring of onsite equipment. Capacity Planning & Administration for Electrical equipment s (Online UPS, DG Set) Manage electrical control panels (ability to read wiring diagrams and carry out minor |major modifications if required) Ensure availability of all Data Center equipment s as per the site SLA. Creation of MIS Reports pertaining to BMS and DATA Center Domain Resource Management for BMS Domain (Roster preparation | Leave Management ) Handle periodic testing, validation and review of the Data Center equipment. Vendor Management for Building Management System DC projects Mentoring Junior team members for the IBMS team Generate Various Types of Daily Reports and other reports as per client requirements Performing Drill tests of all our systems Tracking and updating NON-IT inventory. Identify gaps and propose solution for improving NON-IT system. Implementation of State DC NON-IT infrastructure. Handling periodic Third Party Audits and ISO Audits Managing process adherence, SIP and SLA Management Recording SOP & RCA DC design planning as per client request Implement and management of DC projects Handling office boys. Meeting arrangements.

Bulk Hiring | Team Leads International Voice Process Location: Noida Mode: Work from Office Industry: BPO / Customer Service Work Type: Full-Time Experience Required: 1 to 6 years About the Company: We are a trusted recruitment partner for multiple international BPO brands across India. Currently, we are hiring experienced professionals to join as Team Leads for a premium International E-commerce Voice Process . This is a bulk requirement , and we are looking for immediate joiners. Key Responsibilities: Lead, manage, and mentor a team of customer service executives. Ensure adherence to performance metrics such as AHT, CSAT, Quality, and SLA. Conduct regular team huddles, performance reviews, and coaching sessions. Manage escalations and ensure timely resolution. Prepare and share weekly/monthly performance dashboards with stakeholders. Work closely with operations and quality teams for process improvement. Eligibility Criteria: Graduate in any stream (mandatory). Minimum 1 year of experience as an SME or Team Lead in an international voice process. Total BPO experience of at least 2 to 6 years preferred. Strong communication skills and team management capability. Comfortable with rotational shifts and a 6-day working structure. Immediate joiners preferred. Compensation & Benefits: Salary: 4.75 LPA to 6.75 LPA. Up to 30% hike based on current CTC and interview performance. Performance-based incentives and employee benefits as per company policy. How to Apply: Interested candidates can share their updated CVs via WhatsApp to 9696714723 (Homa) . If the call is not answered, kindly drop a message mentioning the position: "Team Lead – International Voice Process. Stay Updated: WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 LinkedIn Profile: https://www.linkedin.com/in/homafaijani #BulkHiring #TeamLeadJobs #InternationalBPO #VoiceProcess #BPOJobs #NoidaJobs #GurgaonHiring #CustomerSupportJobs #LeadershipRoles #HiringNow #ShiningStarsRecruitment #ImmediateJoiners

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utilizing your expertise in Service Desk Management. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities:- Provide exceptional technical support to clients, utilizing your expertise in Service Desk Management.- Accurately define client issues and design effective solutions based on deep product knowledge.- Maintain exceptional communication skills to keep our world-class systems running.- Collaborate with cross-functional teams to ensure timely resolution of client issues.- Stay updated with the latest advancements in Service Desk Management and related technologies. Professional & Technical Skills: - Must To Have Skills: Expertise in Service Desk Management.- Good To Have Skills: Knowledge of ITIL framework and related technologies.- Strong understanding of client issue resolution and product knowledge.- Experience in collaborating with cross-functional teams.- Solid grasp of the latest advancements in Service Desk Management and related technologies. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office. Qualification Bachelor Degree

Skill required: Audit - Risk Management Designation: Risk and Compliance New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Time & Expense Business Operations Senior Analyst is responsible forAssisting the T&E Operations lead on ad-hoc projects and requests including process improvement initiativesInformation gathering as required from operations teamsGathering and maintenance of supporting material to ensure processes are executed in a unified way with low risk, high quality, and high performanceExecution of a number of key T&E processesAuditing of employee expense claimsMonitoring of internal T&E ticket resolution to ensure KPI is metEscalation management related to T&E related activities/Team SAP End User Hands-on ExperiencePower Dashboard hands-on Experience Able to Liase with multiple regions key stakehodlers/Internal Teams to ensure that deliverables/SLA were met. What are we looking for MyTE systems experience desired (not mandatory)Microsoft Office skills essential, especially Excel Excellent interpersonal and time management skills and ability to work autonomously and as part of a teamStrong communication skills, both written and verbalAbility to prioritize work, providing accurate high-quality work under tight and often pressured deadlinesMeticulous attention to detailBuild and maintain strong professional relationships within the businessProactive and flexible attitude Roles and Responsibilities: The Time & Expense Business Operations Senior Analyst is responsible forAssisting the T&E Operations lead on ad-hoc projects and requests including process improvement initiativesInformation gathering as required from operations teamsGathering and maintenance of supporting material to ensure processes are executed in a unified way with low risk, high quality, and high performanceExecution of a number of key T&E processesAuditing of employee expense claimsMonitoring of internal T&E ticket resolution to ensure KPI is metEscalation management related to T&E related activities/Team SAP End User Hands-on ExperiencePower Dashboard hands-on Experience Able to Liase with multiple regions key stakehodlers/Internal Teams to ensure that deliverables/SLA were met. Qualification Any Graduation

Skill required: Tech for Operations - ServiceNow Advanced Workflows Designation: Solution Architecture Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationDemonstrate skills to fully utilize Scripted (Advanced Check-Boxes) Workflow Activities, Service Catalog, SLAs, Troubleshooting Workflows, and customizing workflow activities. What are we looking for ServiceNow Portal DevelopmentServiceNow Tools AdministrationSAP SuccessFactorsAdaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation