Immediate Hiring for QA Software Test Engineer Position: QA Software Test Engineer Experience: 5+ years Location : Hyderabad (WFO) Role & responsibilities Should be flexible to work in manual & Automated Testing. Automate the project modules based on priority. Develop and execute test plans, test cases, test data, test scenarios, and other testing related documentation based on the requirements and technical specifications Interpret and implement quality assurance standards Plan, develop, execute, maintain and improve Automated Test Frameworks and Automated Test Scripts for Web and Database applications Accurately report and track testing related defects and issues, by writing effective and thorough bug reports, and verify bug fixes Coordinate UAT and other testing related tasks with Business Identify process and application issues and provide suggestions to improve Learn new technologies and adapt to them as needed Identify and deploy automation solutions based on changing project needs Qualification & Skills Any graduate / BE/B.tech /BCA/MCA or any relevant course with following skills. 5 years of experience in both Manual & Automated Testing Minimum 3 year experience in Automation using Selenium and related technologies. Working experience in testing solutions developed in both front end, backend technologies Should have knowledge of All cycles of STLC Data-driven testing using Selenium WebDriver Knowledge of debugging XML/JSON files Knowledge of various Blackbox testing types Agile Expertise /GIT Knowledge Knowledge of API testing Knowledge of SOAP UI Travel domain knowledge is preferable Good communication skills
Immediate Hiring for L3 Support Engineer/Backend Developer Role & responsibilities Job Title: L3 Support Engineer (.NET / Backend) Experiance : 5 - 6 Years Location: Kochi WFO Job Description: We are looking for a proactive and detail-oriented L3 Support Engineer to manage and resolve complex technical issues in our Online Travel Booking Platform . You will act as a bridge between customer support, QA, and development teams, with deep knowledge of application internals, APIs, databases, and cloud environments. Ideal candidates should have hands-on experience in .NET or any other backend stack and should be able to handle critical issues, automate support tasks, and contribute to platform stability. Key Responsibilities: Investigate and resolve complex issues reported by L1/L2 support or customers in production. Perform deep-dive analysis of application logs, exceptions, database queries, and API interactions. Handle incidents related to booking failures, payment mismatches, GDS/supplier API errors, and latency issues. Coordinate with Engineering teams to identify bugs and ensure timely resolution. Monitor system health, performance metrics, and alerts across services (flight, hotel, payment, user management, etc.). Perform root cause analysis (RCA) and document it with action plans and preventive measures. Build or improve internal tools/scripts to aid in faster triaging and resolution. Own deployment verifications and hotfix validations in staging or production environments. Support business continuity during high-traffic periods (e.g., holiday seasons, campaigns). Maintain a knowledge base of recurring issues, resolutions, and platform behavior. Required Skills : Join us in our mission to inspire travellers and create unforgettable experiences! If you have the skills, experience, and enthusiasm to excel in this role, we'd love to hear from you. 36 years in Application Support / L3 Support / Backend Engineering Strong knowledge of .NET Core / ASP.NET / C# , or any other backend language (Java, Node.js, Python, etc.) Proficiency in debugging distributed systems and analyzing API and application logs. SQL Server, PostgreSQL, or other RDBMS query optimization, issue tracing. Understanding of RESTful APIs , OAuth, third-party API integration (e.g., GDS, payment gateways). Exposure to Azure / AWS / GCP – especially logging, monitoring, and app services. Experience using tools like Postman, Fiddler, Kibana, Grafana, Azure Monitor , or similar. Knowledge of microservices , CI/CD pipelines , and application containers (Docker, Kubernetes) is a plus. Excellent communication skills to interact with cross-functional teams
Immediate Hiring for L3 Support Engineer/Backend Developer Role & responsibilities Job Title: L3 Support Engineer (.NET / Backend) Experiance : 3 - 6 Years Location: Kochi WFO Job Description: We are looking for a proactive and detail-oriented L3 Support Engineer to manage and resolve complex technical issues in our Online Travel Booking Platform . You will act as a bridge between customer support, QA, and development teams, with deep knowledge of application internals, APIs, databases, and cloud environments. Ideal candidates should have hands-on experience in .NET or any other backend stack and should be able to handle critical issues, automate support tasks, and contribute to platform stability. Key Responsibilities: Investigate and resolve complex issues reported by L1/L2 support or customers in production. Perform deep-dive analysis of application logs, exceptions, database queries, and API interactions. Handle incidents related to booking failures, payment mismatches, GDS/supplier API errors, and latency issues. Coordinate with Engineering teams to identify bugs and ensure timely resolution. Monitor system health, performance metrics, and alerts across services (flight, hotel, payment, user management, etc.). Perform root cause analysis (RCA) and document it with action plans and preventive measures. Build or improve internal tools/scripts to aid in faster triaging and resolution. Own deployment verifications and hotfix validations in staging or production environments. Support business continuity during high-traffic periods (e.g., holiday seasons, campaigns). Maintain a knowledge base of recurring issues, resolutions, and platform behavior. Required Skills : Join us in our mission to inspire travellers and create unforgettable experiences! If you have the skills, experience, and enthusiasm to excel in this role, we'd love to hear from you. 3 - 6 years in Application Support / L3 Support / Backend Engineering Strong knowledge of .NET Core / ASP.NET / C# , or any other backend language (Java, Node.js, Python, etc.) Proficiency in debugging distributed systems and analyzing API and application logs. SQL Server, PostgreSQL, or other RDBMS query optimization, issue tracing. Understanding of RESTful APIs , OAuth, third-party API integration (e.g., GDS, payment gateways). Exposure to Azure / AWS / GCP especially logging, monitoring, and app services. Experience using tools like Postman, Fiddler, Kibana, Grafana, Azure Monitor , or similar. Knowledge of microservices , CI/CD pipelines , and application containers (Docker, Kubernetes) is a plus. Excellent communication skills to interact with cross-functional teams
Job Title: Customer Success Manager Travel / OTA / Contact Centre - BPO Location: Kochi - India Department: Customer Service / Operations Type: Full-Time Job Summary: We are seeking a seasoned Customer Succes Manager with proven experience in the travel industry (OTA, Contact Centre - BPO, or travel agency) to lead and enhance our customer support operations. The ideal candidate will bring expertise in customer service frameworks such as Six Sigma, Lean, COPC, or ITIL , and a track record of driving service excellence , process optimization , and team performance . Key Responsibilities: Lead & Manage Customer Service Operations : Oversee day-to-day customer service activities across multiple channels (voice, email, chat, and social), ensuring high levels of customer satisfaction. Performance Management : Set KPIs, monitor service levels, and implement performance improvement initiatives. Team Leadership : Manage, mentor, and develop a team of supervisors, team leads, and customer service agents. Customer Journey & Escalation Handling : Analyze customer touchpoints, resolve escalated issues, and implement corrective actions to improve the customer journey. Process Optimization : Use Six Sigma, Lean, or other frameworks to analyze current workflows, eliminate inefficiencies, and drive continuous improvement. Training & Quality Assurance : Design and deliver training programs and quality assurance processes to maintain high service standards. Technology Integration : Collaborate with IT/Product to deploy and improve CRM, helpdesk, or ticketing systems (e.g., Zendesk, Freshdesk, Salesforce). Reporting & Insights : Generate operational reports, identify trends, and present actionable insights to senior management. Compliance & SLA Management : Ensure compliance with service level agreements, data protection policies, and regulatory guidelines. Customer Feedback Loop : Implement mechanisms to gather and act on customer feedback (CSAT, NPS, etc.). Requirements: Bachelors degree in Business, Tourism, Operations, or related field. MBA preferred. Minimum 58 years in a customer service leadership role, preferably within online travel agencies (OTA), traditional travel agencies, or BPOs supporting travel clients . Strong understanding of contact centre operations, service recovery, and travel domain KPIs (e.g., PNRs, GDS, refunds, reissues). Certification in Six Sigma (Green Belt or higher) or other process improvement frameworks (Lean, COPC, etc.) is a strong advantage. Hands-on experience with customer service tools (e.g., Amadeus/Galileo + CRM & ticketing tools). Strong analytical and problem-solving skills. Excellent communication, interpersonal, and conflict-resolution skills. Flexible to work in a fast-paced, customer-focused environment, with rotational shift support if needed. Preferred Skills: Multilingual capability (English is a must; Hindi, and/or other languages a plus). Prior experience with automation tools, chatbots, and self-service platforms. Proven ability to drive CSAT and NPS improvements. Experience managing distributed/remote teams.
Immediate hiring, for .NET Developer Position: Senior .NET Developer Experience: 6 - 8 Years Location: Hyderabad (WFO) Job Description: NET Developer We are seeking a Senior .NET Developer responsible for building .NET applications using C#, ASP. Net MVC, ASP. Net Core, SQL Server, Web API and WCF.The ideal candidate will be a Full Stack Developer with a focus on front-end & back-end. Candidates primary responsibility will be to design and develop the applications and coordinate with the rest of the team working on different infrastructure layers. A commitment to collaborative problem solving, sophisticated design and quality product is essential. Responsibilities: Translate application storyboards and use cases into functional applications. Design, build and maintain efficient, reusable and reliable code. Ensure the best possible performance, quality and responsiveness of application Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues. Help maintain code quality, organization and automatization. Technical analysis, design and estimation Create and update the design and functional documents Product development and maintenance and project development Unit- test code to ensure quality. Required Candidate Profile Skills: Relevant .NET experience of 5-6 years. Strong knowledge of .NET MVC web framework, Web API and WCF services. Agile Scrum knowledge Proficient in C# with a good knowledge of its ecosystem. Knowledge of JavaScript, jQuery. Strong hands-on AngularJS / Angular 6 + will be added advantage Strong understanding of OOP’s. Skill for writing reusable libraries. Familiar with various design and architectural patterns. Strong knowledge of Microsoft SQL Server. Experience on popular web application frameworks Understanding of fundamental design principles for building a scalable application Experience creating database schemas that represent and support business processes. Proficient understanding of code versioning tools such as Git. Work independently or with the team to ensure deliverables. Work experience in Travel technologies will add value.
Immediate hiring, for .NET Developer Position: Senior .NET Developer Experience: 4 - 6 Years Location: Hyderabad (WFO) Job Description: NET Developer We are seeking a Senior .NET Developer responsible for building .NET applications using C#, ASP. Net MVC, ASP. Net Core, SQL Server, Web API and WCF.The ideal candidate will be a Full Stack Developer with a focus on front-end & back-end. Candidates primary responsibility will be to design and develop the applications and coordinate with the rest of the team working on different infrastructure layers. A commitment to collaborative problem solving, sophisticated design and quality product is essential. Responsibilities: Translate application storyboards and use cases into functional applications. Design, build and maintain efficient, reusable and reliable code. Ensure the best possible performance, quality and responsiveness of application Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues. Help maintain code quality, organization and automatization. Technical analysis, design and estimation Create and update the design and functional documents Product development and maintenance and project development Unit- test code to ensure quality. Required Candidate Profile Skills: Relevant .NET experience of 5-6 years. Strong knowledge of .NET MVC web framework, Web API and WCF services. Agile – Scrum knowledge Proficient in C# with a good knowledge of its ecosystem. Knowledge of JavaScript, jQuery. Strong hands-on AngularJS / Angular 6 + will be added advantage Strong understanding of OOP’s. Skill for writing reusable libraries. Familiar with various design and architectural patterns. Strong knowledge of Microsoft SQL Server. Experience on popular web application frameworks Understanding of fundamental design principles for building a scalable application Experience creating database schemas that represent and support business processes. Proficient understanding of code versioning tools such as Git. Work independently or with the team to ensure deliverables. Work experience in Travel technologies will add value.
Immediate Hiring for Business Analyst Role:Business Analyst Experiance : 5 - 8 Years Location: Hyderabad We are seeking a motivated and detail-oriented Business Analyst with 5 years of experience in the Travel domain. The ideal candidate will have a strong understanding of the travel industry, including airlines, travel agencies, and online booking systems. You will work closely with cross-functional teams to gather business requirements, analyze processes, and deliver solutions that improve customer experience and operational efficiency. Key Responsibilities: Requirement Gathering & Analysis : Collaborate with stakeholders to gather, document, and analyze business requirements, ensuring alignment with business goals. Process Improvement : Identify opportunities for process improvement and optimization in travel booking, ticketing, and customer support systems. Stakeholder Communication : Act as the bridge between the business stakeholders and technical teams, ensuring clear communication of requirements, timelines, and deliverables. Solution Design : Participate in the design and development of solutions, collaborating with IT and development teams to ensure business needs are met. Data Analysis : Analyze data related to customer journeys, bookings, and cancellations to identify trends and insights for decision-making. Documentation : Prepare detailed documentation including business requirements documents (BRD), user stories, process flows, and functional specifications. Testing & Validation : Support testing teams during User Acceptance Testing (UAT) to ensure solutions meet business needs, and facilitate issue resolution. Market Research : Stay up to date with travel industry trends, customer preferences, and competitor offerings to ensure innovative solutions are delivered. Qualifications & Skills: Education : Bachelors degree in Business Administration, Information Technology, or a related field. Experience : 5 years of experience as a Business Analyst in the travel industry. Hands-on experience in working with travel booking systems (GDS, OTA) is highly preferred. Domain Knowledge : Strong understanding of the travel industry, including booking engines, reservations, ticketing, cancellations, and customer support. Familiarity with industry-specific regulations and best practices. Analytical Skills : Excellent problem-solving skills with the ability to analyze complex data and business processes. Technical Skills : Proficiency in Microsoft Office (Word, Excel, PowerPoint). Knowledge of SQL or data visualization tools (Power BI, Tableau) is a plus. Communication : Strong verbal and written communication skills with the ability to convey complex information clearly. Attention to Detail : Strong focus on accuracy and quality of work, ensuring that solutions meet business requirements. Preferred: Prior experience with Agile methodologies. Certification in Business Analysis (CBAP or similar). Preferred candidate profile
Immediate Hiring for QA Test Engineer Software Test Engineer Experience: 3 - 4 years Location : Kochi Responsibilities Should be flexible to work in manual & Automated Testing. Automate the project modules based on priority. Develop and execute test plans, test cases, test data, test scenarios, and other testing related documentation based on the requirements and technical specifications Interpret and implement quality assurance standards Plan, develop, execute, maintain and improve Automated Test Frameworks and Automated Test Scripts for Web and Database applications Accurately report and track testing related defects and issues, by writing effective and thorough bug reports, and verify bug fixes Coordinate UAT and other testing related tasks with Business Identify process and application issues and provide suggestions to improve Learn new technologies and adapt to them as needed Identify and deploy automation solutions based on changing project needs Qualification & Skills Any graduate / BE/B.tech /BCA/MCA or any relevant course with following skills. 2-4 years of experience in both Manual & Automated Testing Minimum 2 year experience in Automation using Selenium and related technologies. Working experience in testing solutions developed in both front end, backend technologies Should have knowledge of All cycles of STLC Data-driven testing using Selenium WebDriver Knowledge of debugging XML/JSON files Knowledge of various Blackbox testing types Agile Expertise /GIT Knowledge Knowledge of API testing Knowledge of SOAP UI Travel domain knowledge is preferable Good communication skills Preferred candidate profile Perks and benefits
We are looking for a 4 + years experienced UI/UX Designer to work with our Agile team who will be responsible for the user experience (UX) and user interface (UI) design of our B2C & B2B digital assets. The designer should ensure that all elements of the online user experience are optimized for improved usability, usefulness, and exceptional visual designs. The designer should work closely with the Product Owner in transforming the business requirements into visual designs. Responsibilities Gather and evaluate requirements in collaboration with product managers and engineers Illustrate design ideas using storyboards, process flows and sitemaps Executing all visual design stages from concept to final hand-off to engineering Design graphic user interface elements, like menus, tabs and widgets Develop UI mock-ups and prototypes that clearly illustrate how screen function and look like Create original graphic designs (e.g., images, sketches and tables) Prepare and present rough drafts to internal teams and key stakeholders Identify and troubleshoot UX problems (e.g., responsiveness) Conduct layout adjustments based on user feedback Adhere to style standards on fonts, colour and images Required skills and qualifications Any graduate / BE/B.tech /BCA/MCA or any relevant course Knowledge of Adobe Illustrator,Adobe XD, Adobe Photoshop,Figma, and wireframe tools (e.g., Wireframe.cc and Invision) Good knowledge in HTML, CSS, JavaScript, jQuery Knowledge in WordPress or any other CMS will be an advantage Understanding of key design principles. Good problem-solving skills Good time-management skills Team spirit; strong communication skills to collaborate with various stakeholders.
Responsibilities: Should be flexible to work in manual & Automated Testing Develop and execute test plans, test cases, test data, test scenarios, and other testing related documentation based on the requirements and technical specifications Interpret and implement quality assurance standards Ensure data integrity standards Plan, develop, execute, maintain and improve Automated Test Frameworks and Automated Test Scripts for Web and Database applications Identify areas for improvement in the quality system Accurately report and track testing related defects and issues, by writing effective and thorough bug reports, and verify bug fixes Coordinate UAT and other testing related tasks with Business Identify process and application issues and provide suggestions to improve Learn new technologies and adapt to them as needed Identify and deploy automation solutions based on changing project needs Responsibilities:: Any graduate / BE/B.tech /BCA/MCA or any relevant course with following skills: 2-4 years of experience in both Manual & Automated Testing Working experience in testing solutions developed in both front end, backend technologies Should have knowledge of All cycles of STLC Should have knowledge of Automating modules using Selenium Data-driven testing using Selenium WebDriver Knowledge of debugging XML/JSON files Knowledge of various Blackbox testing types Agile Expertise /GIT Knowledge Knowledge of API testing Integration Knowledge Knowledge of SOAP UI Travel domain knowledge is preferable but not must Good problem-solving skills Good time-management skills Good Team Player Good communication skills
The Operations Manager is responsible for overseeing the daily operations of our organization, ensuring efficiency, productivity, and compliance with established policies and procedures. The role involves managing teams, optimizing processes, and driving operational excellence across various departments. The ideal candidate has 5-10 years of experience in operations management, a strong analytical mindset, and a proven track record of improving operational efficiency. Objectives of this role Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company Develop, implement, and maintain quality assurance protocols Increase the efficiency of existing processes and procedures to enhance the company s internal capacity Ensure that operational activities remain on time and within budget Track staffing requirements, hiring new employees as needed Oversee accounts payable and accounts receivable departments Responsibilities Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service Partner with cross-functional teams to improve proprietary tools and systems Work closely with legal and safety departments to ensure that activities remain compliant Oversee materials and inventory Conduct budget reviews and report cost plans to upper management Required skills and qualifications 5-10 years of proven success in an operations management role Strong skills in budget development and oversight Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service Proficiency in conflict management and business negotiation processes Knowledge of business productivity software and an aptitude for learning new applications Preferred skills and qualifications Bachelor s degree (or equivalent) in operations management, business administration, or related field Working knowledge of management software programs, including NetSuite, QuickBooks, and CenterPoint Payroll Strong IT skills, including database development Multiple years of financial and account reporting experience Ability to communicate in more than one language
We are seeking a Senior .NET Developer responsible for building .NET applications using C#, ASP. Net MVC, ASP. Net Core, SQL Server, Web API, and WCF. The ideal candidate will be a Full Stack Developer with a focus on front-end & back-end. Candidates primary responsibility will be to design and develop the applications and coordinate with the rest of team working on different infrastructure layers. A commitment to collaborative problem solving, sophisticated design, and quality products is essential. Location Hyderabad. Responsibilities: Translate application storyboards and use cases into functional applications. Design, build and maintain efficient, reusable and reliable code. Ensure the best possible performance, quality and responsiveness of application Identify bottlenecks and bugs, and devise solution to mitigate and address these issues. Help maintain code quality, organization and automatization. Technical analysis, design and estimation Create and update the design and functional documents Product development and maintenance and project development Unit- test code to ensure quality. Required Candidate Profile Skills: Relevant .NET experience of 6-10 years. Strong knowledge of .NET MVC web framework, Web API and WCF services. Agile Scrum knowledge Proficient in C# with a good knowledge of its ecosystem. Knowledge of JavaScript, jQuery. Strong hands-on AngularJS / Angular 6 + will be added advantage Strong understanding of OOP s. Skill for writing reusable libraries. Familiar with various design and architectural patterns. Strong knowledge of Microsoft SQL Server. Experience on popular web application frameworks Understanding of fundamental design principles for building a scalable application Experience creating database schemas that represent and support business processes. Proficient understanding of code versioning tools such as Git. Work independently or with the team to ensure deliverables. Work experience in Travel technologies will add value.
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