Job
Description
Immediate Hiring for L3 Support Engineer/Backend Developer Role & responsibilities Job Title: L3 Support Engineer (.NET / Backend) Experiance : 5 - 6 Years Location: Kochi WFO Job Description: We are looking for a proactive and detail-oriented L3 Support Engineer to manage and resolve complex technical issues in our Online Travel Booking Platform . You will act as a bridge between customer support, QA, and development teams, with deep knowledge of application internals, APIs, databases, and cloud environments. Ideal candidates should have hands-on experience in .NET or any other backend stack and should be able to handle critical issues, automate support tasks, and contribute to platform stability. Key Responsibilities: Investigate and resolve complex issues reported by L1/L2 support or customers in production. Perform deep-dive analysis of application logs, exceptions, database queries, and API interactions. Handle incidents related to booking failures, payment mismatches, GDS/supplier API errors, and latency issues. Coordinate with Engineering teams to identify bugs and ensure timely resolution. Monitor system health, performance metrics, and alerts across services (flight, hotel, payment, user management, etc.). Perform root cause analysis (RCA) and document it with action plans and preventive measures. Build or improve internal tools/scripts to aid in faster triaging and resolution. Own deployment verifications and hotfix validations in staging or production environments. Support business continuity during high-traffic periods (e.g., holiday seasons, campaigns). Maintain a knowledge base of recurring issues, resolutions, and platform behavior. Required Skills : Join us in our mission to inspire travellers and create unforgettable experiences! If you have the skills, experience, and enthusiasm to excel in this role, we'd love to hear from you. 36 years in Application Support / L3 Support / Backend Engineering Strong knowledge of .NET Core / ASP.NET / C# , or any other backend language (Java, Node.js, Python, etc.) Proficiency in debugging distributed systems and analyzing API and application logs. SQL Server, PostgreSQL, or other RDBMS query optimization, issue tracing. Understanding of RESTful APIs , OAuth, third-party API integration (e.g., GDS, payment gateways). Exposure to Azure / AWS / GCP – especially logging, monitoring, and app services. Experience using tools like Postman, Fiddler, Kibana, Grafana, Azure Monitor , or similar. Knowledge of microservices , CI/CD pipelines , and application containers (Docker, Kubernetes) is a plus. Excellent communication skills to interact with cross-functional teams
