Designation: Product Support Associate Experience: 2–4 years Job Brief We are looking for 2-4 years experienced “Product Support Associate” to support our Travelclub customers in booking Flights, Hotels and other ground services. The specialist should have strong analytical & problem-solving skills and be effective in providing customer service by providing resolution to their complicated queries and issues. Excellent communication skills in English language are mandatory. Responsibilities · Ability to diagnose and resolve basic technical or functional issues of customers · Handle calls / emails /chat from customers or clients and provide solutions to their queries. · Must take the ownership of every issue or request made by customers · Giving a resolution to the customers should be the whole and sole responsibility. · Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers. Qualification & Skills: Any graduate with following skills: · Candidate should have prior experience in support any online platforms · Good understanding of computer systems · Ability to diagnose and resolve basic technical issues · Proficiency in English · Excellent communication skills · Customer-oriented and cool-tempered · Positive and confident · Highly organized, self-motivated and able to multitask · Willing to work in rotational shift. · IATA certification Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Monday to Friday Morning shift Night shift Rotational shift Weekend availability Ability to commute/relocate: Ernakulam, Ernakulam - 682303, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Diploma (Preferred) Experience: Amadeus: 1 year (Required) Language: English Fluently (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)