Business Analyst

Immediate Hiring for Business Analyst

Role:Business Analyst

Experiance : 5 - 8 Years

Location: Hyderabad

We are seeking a motivated and detail-oriented Business Analyst with 5 years of experience in the Travel domain. The ideal candidate will have a strong understanding of the travel industry, including airlines, travel agencies, and online booking systems. You will work closely with cross-functional teams to gather business requirements, analyze processes, and deliver solutions that improve customer experience and operational efficiency.

Key Responsibilities:

• Requirement Gathering & Analysis

  : Collaborate with stakeholders to gather, document, and analyze business requirements, ensuring alignment with business goals.

• Process Improvement

  : Identify opportunities for process improvement and optimization in travel booking, ticketing, and customer support systems.

• Stakeholder Communication

  : Act as the bridge between the business stakeholders and technical teams, ensuring clear communication of requirements, timelines, and deliverables.

• Solution Design

  : Participate in the design and development of solutions, collaborating with IT and development teams to ensure business needs are met.

• Data Analysis

  : Analyze data related to customer journeys, bookings, and cancellations to identify trends and insights for decision-making.

• Documentation

  : Prepare detailed documentation including business requirements documents (BRD), user stories, process flows, and functional specifications.

• Testing & Validation

  : Support testing teams during User Acceptance Testing (UAT) to ensure solutions meet business needs, and facilitate issue resolution.

• Market Research

  : Stay up to date with travel industry trends, customer preferences, and competitor offerings to ensure innovative solutions are delivered.

Qualifications & Skills:

• Education

  : Bachelors degree in Business Administration, Information Technology, or a related field.

• Experience

  :
• 5 years of experience as a Business Analyst in the travel industry.
• Hands-on experience in working with travel booking systems (GDS, OTA) is highly preferred.

• Domain Knowledge

  :
• Strong understanding of the travel industry, including booking engines, reservations, ticketing, cancellations, and customer support.
• Familiarity with industry-specific regulations and best practices.

• Analytical Skills

  : Excellent problem-solving skills with the ability to analyze complex data and business processes.

• Technical Skills

  :
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of SQL or data visualization tools (Power BI, Tableau) is a plus.

• Communication

  : Strong verbal and written communication skills with the ability to convey complex information clearly.

• Attention to Detail

  : Strong focus on accuracy and quality of work, ensuring that solutions meet business requirements.

Preferred:

• Prior experience with Agile methodologies.
• Certification in Business Analysis (CBAP or similar).

Preferred candidate profile