Operations Manager - Accounts Payable

Interested candidates can share their resume - Jitendra.Pandey@cotiviti.com

JOB TITLE:

REPORTING TO: Director, Operations

DEPARTMENT: Intl Ops-Retail

JOB CODE:

Risk Designation: High

Summary:

The Manager, Operations position is responsible for leading the audit engagement and managing the audit teams productivity, formulating and integrating the budget, invoicing, collections and workforce requirements, including staff development. Assists Senior Manager, Audit Operations, in developing the team’s strategic audit plans, financial targets and staffing goals. Performs quality control audits and makes recommendations in clear, concise summary format. Works independently to discern whether an issue needs internal escalation or direct client interface. Effectively communicates with onshore counterparts/stakeholders and shows assertiveness whenever required to ensure client expectations are met.

Key responsibilities:

• Audit Operations Management

Provides day-to-day supervision and direction to assigned audit team. Ensure operations are running optimally and processes and procedures are being followed. Ensure appropriate staffing levels, and plan and organize workloads and staff assignments according to the needs of the audit. Manages the overall performance, productivity and quality assurance of the assigned audit team. Maximizes opportunities of the audit; optimizes timely audit processes and efficiencies. Involved in formulating all budget related aspects of the audit. Executes and adjusts to budget demands. Drives the profitability of the audit engagement. Works closely with Business Teams & other stakeholders to ensure requirements are well documented and meets the strategic objectives of the projects.

Proven expertise in process improvements, Lean/Six Sigma project completions will be an advantage.

• Analytics

Performs complex operational, financial, and statistical analysis, synthesizes results and communicates results to stakeholders. Analyses to include operations, statistics, financial/ROI, and aging. Synthesize results to identify indicators of poor performance and communicate findings to audit leadership team.

• Client Relations/Stakeholder Management

Co-ownership driver with Director, Audit Operations for leveraging opportunities and maintaining rapport; direct broad level interface with the client. Addresses policy or other issues with a long-term view of the account relationship. Attends all meetings or team events for planning and execution of deliverables

• People Management

Consistent with good people management practices and company values, providing managerial leadership and directing the selection, supervision, evaluation and development of staff. Set objectives and conduct performance reviews for direct reports and oversee the remaining evaluations for indirect team members.

• Performance Management

Work with Human Resources to recommend and implement performance management, progression, and compensation actions as warranted. Resolve employee concerns and other sensitive people issues consistent with Human Resources policies and guidelines.

• Self-training and development

Follow established processes for training and career progression to enable revenue growth and auditor/support staff development/engagement. Promote & participate in knowledge sharing activities such as best practices, benchmarking, whitepapers and IT tools enhancement. Ensure that all levels of staff are properly trained on policies, procedures and best practices and that proper training, education and required certifications are maintained as required.

• Audit Concepts Development

Highly involved in the development and review of new and existing concepts. Ensures achievement of desired goals in terms of recoveries, collectability and client acceptance.

Critical Success Factors

• Knowledge sharing

Innate ability to share knowledge and develop audit skills in others. Broadly fosters formal and informal knowledge sharing activities.

• Revenue

Assigns proportionate workload to team that yields maximum productivity and achievable, profitable results, manage multiple client deliverables within the given timelines.

• Initiative

Always goes over and above what is expected in seeking and sharing ideas in a positive and productive way. Considered go to person for root cause process improvements. Capitalizes on audit resources to extend current or business capabilities, ensuring that client demands are met in the short and long term.

• Customer Orientation

Treats customers/clients both internal and external as number one priority, is committed to continuous quality improvement, is courteous and responsive to customer's needs, meets or exceeds all customer commitments and treats customers honestly.

• Quality Assurance

Direct accountability for overall Quality Control Process within the audit. Demonstrates advanced expertise and comprehension (knowledge) of claim categories, claim types. Holds the Audit team accountable for ensuring submission and execution of quality work, proper use of available proprietary software, reports and IT resources to conduct audits

• Lives Our Values

Understands and consistently demonstrates the spirit and behaviors associated with Cotiviti's values. (Customer driven, Accountable, Collaborative and Open)

• Regulatory/ Compliance

Demonstrates understanding of Cotiviti policies & procedures, and external regulatory requirements and performs duties in accordance with such regulatory. Assures confidentiality and security of all data. Demonstrates the skills, knowledge, and ability to ensure that our environment is a safe one, complying with industry standards

Education:

• Any bachelor’s degree from a recognized university. MBA in Finance is preferred.

Skills and Requirements:

• 8 -10+ years of relevant experience in an office environment and managing people (preferably in an auditing industry); ability to successfully manage a team and collaborate with others.
• Prefer 5 + years’ experience in Vendor Management or supply chain management (excluding logistics).
• Excellent verbal and written communication skills required.
• Advanced computer skills in Excel and PowerPoint required. Access skills preferred.
• Experience in accounting, finance, accounts payable, merchandising, buying, or audit preferred.
• Strong working knowledge and understanding of retail industries preferred.
• Solid financial acumen and understanding of budget, forecast and workforce planning required.