5874 Sla Management Jobs - Page 29

As a Coordinator at Zoetis India Capability Center (ZICC) in Hyderabad, your role will involve managing shift rosters for a team of 25+ members supporting 24x7 and 16x5 operations within the Technology Risk Management (TRM) function. Your responsibilities will include coordinating team activities, tracking vacation schedules, managing time-off requests, facilitating smooth handovers between shifts, and suggesting process improvements for shift management and reporting workflows. You will also be responsible for generating SLA reports, monitoring operational activities, and ensuring adherence to service level agreements. Key Responsibilities: - Create, maintain, and optimize shift rosters for...

Experience- 8-12 years in B2B Apple Services Debit Control and Revenue Generation Methods Vendor& Customer Management Skills Understanding of Warranty/OOW and Insurance Calls KPI and SLA Management Apple KPI management. - CSAT, ACSE score (RepTAT, CCLR, PPR) ExcessiveUppercase

Mandate 3: In office/field: Employees will need to work from their respective base location/office on all days of the week About Swiggy Assure: Swiggy Assure is a B2B supply chain platform launched by Swiggy to provide hotels, restaurants, and caterers (HoReCa) with a reliable source for kitchen essentials and ingredients at wholesale prices . It is designed to be a one-stop-shop for businesses, leveraging Swiggys logistics network for efficient delivery. Roles and Responsibilities: - Manage large, big box technologically enhanced high end warehouse operations. Driving SOP and KPI for warehousing operations and benchmark them. Work closely with all the functions to achieve overall business g...

Requirements : Team Leader Exp.in Voice Process is a Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT and all KRAs & KPIs Must have 1 year exp in the same role & 5 years total Fin tech Process Exp. add advantage HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 - 5 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Responsibilities: Responsible for end-to-end management of Production support/Application Development Delivery for a portfolio of customers. Be the go-to person for solutioning, RFP and for managing production support for customers. Drive thought leadership for next gen support processes in an Agile, automation first environment, define best practices and knowledge management protocols. Understand and manage SLA against customer contracts within a 24x7 model, run ...

operations manager only females Kolkata UK Telecom Sal 14 lpa international voice experience as operations manager Team Lead Kolkata UK Telecom Sal 9 lpa International voice experience as Team Lead Contact Shruti 9289133009 8826800366

Hello Job Seekers, Greetings from Shining Stars ITPL!! We are seeking a dynamic and experienced Team Lead to oversee our operations in Bangalore . Location: Bangalore Shift: Day Shift, 6 working days with 1 rotational off Compensation: Offered CTC : Up to 7 LPA. - Final package and hike will depend on the last drawn salary or up to a 30% increase, based on the interview & communication assessment. ** On Paper experience as a Team lead in any customer care process/ Sales for at least 1.5 years into BPO is a must. ** Role and Responsibilities: Oversee daily team operations and ensure productivity. Monitor and evaluate key performance metrics, including shrinkage, attrition, Average Handle Time...

STARTEK welcomes experienced professionals for the role of Team Lead "Your Next Big Win: Lead Our Growth!!" HR Name - Alisha A. HR Contact - 8826179338 Interview Location - Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066. Interview Time - 12:30 PM -- 05:30 PM 5 days working Rotational Shifts and Rotational Weekoffs Location - ITPL, Bengaluru About US - Our associates are central to our mission of combining people, technology, and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. O...

Job description: Team Lead - Social Media Escalations (Instagram, Facebook, twitter, YouTube) - (Blended Voice) Location: Bangalore Salary: 3.5 LPA to 5 LPA Working days: 6 days a week with rotational off Experience required: Prior experience in social media compliance or Customer care escalations (non-voice) is mandatory. Contact: Charlie HR: 7330616341 (Only WhatsApp Mention for which role your applying social media TL ) Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for over...

We are seeking an experienced Team Leader Operations to manage and drive performance for Amazon Customer Support teams. The ideal candidate will lead by example, ensure operational excellence, and foster a collaborative, high-performing environment. Key Responsibilities Team Performance Management: Drive overall team performance and ensure timely completion of assigned tasks. Issue Resolution: Handle escalations and resolve complex queries through proper channels. Reporting: Compile and publish performance reports (Daily/Weekly/Monthly) for management review. Collaboration: Coordinate with Team Leaders, Trainers, and Managers to address process challenges and resource needs. Leadership & Mot...

we are hiring!! sales team lead 1 year international sales team lead experience salary- 7.5lpa(plus good variables) location- gurgaon, noida rotational shifts(saturday-sunday fixed offs) 5 days working both sides cabs Hiring for senior ops manager!! Senior Manager - Operations (US/UK) - Gurugram Total Experience - 15 Years Relevant Experience 0.6+ years as an Sr Ops Manager on Paper Candidate should be from BPO (Voice background only) Work from Office Opportunity Location - Gurugram Shall hunt for a manger or a senior manager level into Cosmetic/Travel Shifts US 5 days working Monday-Friday Max Budget: 25-27 LPA (including 15% quarterly variable) for more details contact- HR RUPALI(935501519...

Job Summary: We are seeking a dynamic and experienced Business Operations Manager to lead and manage a high-performing team. The ideal candidate will have a proven record of accomplishment of managing large, cross-functional teams (100+ headcount) and driving operational excellence within a fast-paced, global environment. This role requires a strong strategic mindset, exceptional leadership abilities, and a focus on driving efficiency and performance improvement across global operations. Key Responsibilities: Team Leadership & Management: Lead and manage a global team of 100+ professionals, ensuring alignment with business objectives and operational goals. Provide coaching, mentorship, and c...

Operations Manager /Manager Operations BPO /BPO Operations Manager FEMALE ONLY 1 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT WFO BLR, Kolkata, Gurgaon Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Required Candidate profile FEMALE ONLY WFO-Kolkata/Bengaluru only Min 1 yrs exp as BPO Ops Manager (AM/DM cannot apply).

As an experienced Warehouse Manager, you will be responsible for overseeing and optimizing multiband warehouse operations. Your role will involve managing inbound and outbound operations, inventory control, ensuring operational efficiency, and leading a team towards success. Here is a breakdown of your key responsibilities: - **Inbound Operations:** - Drive and achieve targets for key inbound KPIs such as Receiving, Putaway, Order Processing, and Inventory Accuracy. - Meet end-to-end turnaround time as per defined KPIs and work on enhancing warehouse efficiency and productivity. - **Warehouse Operations:** - Manage inbound and outbound warehousing operations in the region. - Support expansio...

Job Description: You will be working as an Inbound Sales Representative Associate in Accenture's Customer Support vertical. Your role will involve managing and resolving customer queries, handling escalations and complaints, and providing the best resolutions. You will be responsible for closing faults and complaints within SLAs. Your main focus will be on transforming customer support into a value-generating service that sets Accenture apart in the market. Key Responsibilities: - Recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support. - Managing unplanned interruptions to restore normal service operations as quick...

Role Overview: You will be responsible for processing and managing Cheques, Cash, and NACH transactions in Group Technology and Operations. Your role will involve coordinating with vendors, handling queries related to processing, improving operational controls, ensuring compliance with regulations, analyzing transactional reports, performing reconciliation, and assisting in developing department operating instructions. Key Responsibilities: - Process and manage Collections and NACH Transactions and coordinate with vendors - Handle queries for Cheques, Cash, NACH, and ACH Processing - Demonstrate sound knowledge of Cash Management Services, especially Cheques, Cash, and NACH processing - Impr...

Join us as a Supplier Manager at Barclays where you will spearhead the evolution of our infrastructure and deployment pipelines, driving innovation and operational excellence. You will harness cutting-edge technology to build and manage robust, scalable and secure infrastructure, ensuring seamless delivery of our digital solutions. As a Supplier Manager, your key responsibilities will include: - Managing vendor relationships, contracts, vendor performance, SLA management, and adherence to standards. - Reviewing vendor performance against technology deliverables and Barclays vendor management standards. - Utilizing Barclays" Process Unity Tool for vendor management. - Verifying vendor invoice...

As a candidate for the position, your responsibilities will include: - Reporting: - Independently execute routine & intermediate transactions and resolve problems - Prepare and validate reports and maintain controls in alignment with internal policies and clients" needs - Stakeholder Interaction & Problem solving: - Interface with internal and external personnel including senior operations staff, legal, relationship management, IT, banks, brokers, custodians, portfolio managers, and/or traders to obtain information and resolve problems - Self-Initiated Research: - Enhance understanding of Principal Global Investors" products, team procedures, and clients" needs through self-initiated researc...

As a Senior Customer Support Associate in the Blended Process at our company, you will be the initial point of contact for our global customers, handling both voice and non-voice interactions. Your role will involve technical troubleshooting, effective communication, and customer engagement to ensure a seamless experience. You will also be responsible for managing escalations, resolving complex queries, and maintaining customer satisfaction through professional and empathetic support. Key Responsibilities: - Analyse and review customer issues for first-contact resolution. - Act as the primary contact for all customer queries (voice, chat, email). - Respond promptly to inquiries with accuracy...

As a member of the business application consulting team at PwC, you will specialize in providing consulting services for various business applications to help clients optimize their operational efficiency. Your responsibilities will include analyzing client needs, implementing software solutions, and offering training and support for seamless integration and utilization of business applications. You will particularly focus on Salesforce system integration, connecting Salesforce with other systems, applications, or databases to enable smooth data flow and process automation. Your role will involve designing, developing, and implementing integration solutions using various technologies such as...

Role Overview You will be joining the Workforce Management (WFM) team at Uber as a Capacity Planning Specialist. In this role, you will be responsible for developing strategic capacity plans aligned with forecasted volume, shrinkage, and staffing requirements for the Center of Excellence (COE). Your proactive approach and analytical skills will be key in ensuring operational efficiency and delivering exceptional customer experiences. Key Responsibilities - Collaborate with LOB leaders, program teams, site operations, recruiting, finance, and training to formulate effective resource planning strategies. - Proactively offer transformational advice, key insights, and solutions to address staffi...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...