Inbound Sales Representative Associate - Messaging

Job Description: You will be working as an Inbound Sales Representative Associate in Accenture's Customer Support vertical. Your role will involve managing and resolving customer queries, handling escalations and complaints, and providing the best resolutions. You will be responsible for closing faults and complaints within SLAs. Your main focus will be on transforming customer support into a value-generating service that sets Accenture apart in the market. Key Responsibilities: - Recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support. - Managing unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat. Qualifications Required: - Minimum qualification required is Graduation. - 1 to 3 years of relevant experience in a similar role. About Accenture: Accenture is a global professional services company with expertise in digital, cloud, and security solutions. With a workforce of 699,000 people serving clients in over 120 countries, Accenture offers Strategy and Consulting, Technology and Operations services. The company leverages technology and human ingenuity to create value and shared success for clients, people, shareholders, partners, and communities. Visit www.accenture.com for more information. Note: This role may involve working in rotational shifts.,