1893 Sla Management Jobs - Page 27

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support. Experience: 3-5 Years.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebSphere Admin. Experience: 3-5 Years.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Windows Server Admin. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support.Experience1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Weblogic App Server.Experience1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin.Experience1-3 Years.

Job Overview: We are looking for a highly motivated IT Team Lead to manage a team of service desk and technical support engineers and ensure the smooth operation of IT services across multiple locations. This role involves incident resolution, and hands-on technical support for both everyday and complex issues. Key Responsibilities: Lead a team of service desk and technical support engineers, providing guidance and support to ensure timely issue resolution. Manage the teams shift rosters and leave planners, aligning team resources with project requirements and individual skill sets. Train and mentor new hires, ensuring they are equipped with the necessary skills and knowledge to work in a 24/7 operational environment. Provide hands-on support for complex incidents, helping the team troubleshoot and resolve issues effectively. Analyze incidents to identify patterns and categories of impact, ensuring prompt resolution and minimal disruption. Use ticketing tools to manage and track incidents and service requests. Create and maintain reports on team performance, incident resolution, SLA adherence, and any breaches. Assist in the implementation of new IT service offerings and participate in infrastructure projects, such as building migrations, asset refreshes, and automation initiatives. Work closely with the project managers on escalations and project deliverables. Communicate with stakeholders, ensuring that they are kept informed of progress on critical incidents and service requests. Work closely with other departments and teams to ensure alignment of IT support with business needs. Ensure that the IT team adheres to all relevant compliance standards and internal policies, including data protection, security protocols, and regulatory requirements. Conduct regular audits and reviews of systems and processes to ensure compliance with company policies and industry regulations. Qualifications: Bachelors degree in Information Technology, Computer Science, or a related field. 5+ years of experience in IT support, with at least 2 years in a leadership or team lead role. Ability to work in a 24/7 environment and manage a team across multiple shifts.

Project Process Description: The project involves Identifying fraudulent users/transactions by analyzing the purchase pattern of the business customers to eliminate fraud for one of the Largest Technology giants. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet strict TAT, Productivity and a minimum monthly average quality requirement of 99%. Relevant Experience and Minimum # of Years/ Months: 4 6 Years which includes a minimum of 2 years of team handling (15+ FTEs) experience in payments (BFSI) Core Competencies: Excellent written, reading & spoken communications skills in English Should have had coaching and mentoring experience Search skills, ability to approach problems logically Excellent people and performance management skills Understanding of the subject (trends, influencers, fraud, risk, things to be cautious of etc.) High degree of problem-solving and analytical skills with strong attention to detail required Ability to manage multiple tasks and competing priorities effectively under pressure and short timelines Set a healthy environment in the team and positive mind frame in the individual Ability to work in a fast-paced, constantly evolving environment Strong understanding of online & digital markets Proven track record of exceptional performance and high productivity Excellent client and process management skills Understanding of the social space (trends, influencers, fraud, risk, things to be cautious of etc.) Quick learning and understanding of complex processes Other Requirements (Certification, etc.) Candidate should be comfortable to work in 24*7 shifts with rotating weekly offs Ability to manage critical situations with minimum supervision Customer service orientation and ability to work in a team Strong keyboard and analytical skills Ability to perform in adverse situations Detailed Role & Responsibilities (Please include Shift timings & Client Incentives as applicable) Responsible for managing a team of 20-25 agents making sure daily KPIs are achieved Mentor and groom the team members as per the career growth options Motivate and drive the team to ensure timely deliverables Track and report daily volumes and quality stats to the TM and other stakeholders Provide performance feedback, coaching on the Analysis conducted by the QA Report and Identify training requirements based on the data analysis for respective teams Excellent SLA management skills & should have experience in preparing and reviewing RCA Help improve the defined processes as we create more automation and gather information Review team on bottom quartile management activities Coordinate with non-operations team to make sure smooth BAU Manage internal and external stakeholders for the business TL will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines Flexible to work in assigned shift timings as per process requirements.

Role & responsibilities General ledger processing, Provisioning, GL scrutiny, and Bank and Intercompany Reconciliations. Timely and accurately books closing with all provisions taken in account including inventory valuation. Prepare and analyse financial statements, reports (e.g. MIS including PL, BS, CF and all management reports), and forecasts. Variance analysis/Bridges on EBITDA and COMA with business remarks. Oversee and manage all aspects of the company's accounting functions, ensuring accuracy, efficiency, and compliance with relevant regulations and standards. Develop and implement accounting policies, procedures, and controls to safeguard company assets and maintain financial integrity. Manage the budgeting and forecasting process, working closely with department heads to develop realistic budgets and track performance against targets. Ensure proper tracking and reporting of KPIs. Product costing and extend support to controllers with margin analysis. Collaborate with cross-functional teams, including finance, operations, and procurement, to drive process improvements, streamline workflows, and enhance overall efficiency and effectiveness. Ensure treatment of foreign currency transactions as per applicable rules. Product costing and extend support to business with margin analysis. Quarterly Hyperion financial reporting. Customer & Supplier Ageing with control on pending payments, follow up with the sales and ensuring proper provisions has been taken. Raw material reports including supplier details/ pricing formula/ Index etc. Fixed assets accounting & ensuring depreciation run. Closely working with cost controllers to ensure the correctness and accuracy of accounting and reporting. Preferred candidate profile Qualification - Chartered Accountant/ICWA-CMA/M.Com./MBA. Minm 7 to 12 Years of relevant experience. Experience on ERP tools like S4 HANA will be preferred. Candidates having exposure to shared service operations along with some experience in manufacturing industry will have an edge. All assignments will be in Work from Office mode. Applicants must be willing to operate in EMEA/US shifts. Early joining would be an advantage. * Please apply with your CV, current salary and notice period, clearly mentioning the job title in the subject line

Role & responsibilities As the Division Vice President of Operations, you will assume a critical role in the leadership team, shaping and executing our operational strategies with unwavering dedication to efficiency, quality, and client satisfaction. This senior-level position demands a seasoned professional with a proven track record of orchestrating operational excellence within the dynamic landscape of the BPO industry. Your responsibilities encompass a wide spectrum, including developing and implementing operational strategies aligned with our overarching business objectives. You will act as the architect of our operational performance, overseeing various units to ensure we consistently meet or surpass key performance indicators (KPIs) and service level agreements (SLAs). Your commitment to quality assurance will be instrumental in upholding the highest standards of service delivery while instilling a culture of perpetual improvement and excellence. Key Responsibilities: Operational Strategy: Develop, communicate, and execute the company's operational strategy, aligning it with overall business objectives. Continuously assess and adapt the strategy to meet evolving industry dynamics. Performance Management: Oversee the performance of various operational units, ensuring that key performance indicators (KPIs) and service level agreements (SLAs) are met or exceeded consistently. Quality Assurance: Implement and maintain robust quality assurance processes to uphold the highest standards of service delivery. Drive a culture of continuous improvement and quality excellence. Client Engagement: Foster strong relationships with clients, serving as a trusted partner in understanding their unique needs and ensuring our services align with their objectives. Team Leadership: Lead and inspire a diverse team of operational professionals, promoting collaboration, growth, and accountability. Provide mentorship and professional development opportunities. Process Optimization: Identify opportunities for process optimization, automation, and efficiency enhancements. Implement best practices and technology solutions to streamline operations. Budget Management: Manage the operational budget effectively, optimizing resource allocation and cost control to achieve operational excellence while maintaining profitability. Risk Management: Identify operational risks and develop mitigation strategies. Ensure compliance with industry regulations and client-specific requirements. Qualifications: 7+ years in a Senior Leadership role into large businesses, out of which atleast 4 years of managing multiple sites within BPO Industry in India. Proven track record of driving operational efficiency, quality, and client satisfaction. Strong understanding of BPO operations, industry trends, and emerging technologies. Exceptional leadership, communication, and interpersonal skills. Demonstrated ability to build and lead high-performing teams. Strategic thinker with the ability to translate strategies into actionable plans. Strong analytical and problem-solving skills. Bachelor's degree in Business, Operations Management, or a related field. MBA or advanced degree is preferred. Work Location / Travel: The position is based out of India Domestic travel 40% and International travel 10% Interested candidates can apply to kinnera259@gmail.com Regards, HR manager

This role involves overseeing vendor operations, conducting audits, managing compliance documentation, and implementing best practices to ensure safe, efficient, and legally compliant transport services across all company locations. Ensure full compliance of employee transport operations with company policies, legal regulations, and safety standards. Conduct periodic audits of transport services, including vehicle fitness, driver credentials, route adherence, and safety equipment. Monitor and evaluate transport vendor performance against contractual SLAs and compliance KPIs. Maintain and regularly update transport compliance documentation, SOPs, and audit reports. Collaborate with cross-functional teams including Admin, HR, Security, and Legal to ensure integrated compliance efforts. Investigate transport-related incidents, accidents, or complaints and implement corrective actions. Conduct regular training and awareness programs for drivers and transport staff on safety, compliance, and behavioral protocols. Prepare and present compliance dashboards and reports to senior management and stakeholders. Stay updated with changes in transport laws, labor regulations, and industry best practices. Lead initiatives to digitize and automate compliance tracking and reporting processes. Coordinate with internal audit teams and external agencies during compliance inspections or audits. Develop and implement emergency response protocols for transport-related contingencies. Ensure compliance with data privacy and confidentiality standards in transport operations (e.g., GPS tracking, employee data). Support sustainability initiatives by monitoring fuel usage, emissions, and promoting eco-friendly transport options. Manage compliance for special transport needs such as night shifts, female employee safety, and differently abled employee access. Track and manage transport-related insurance, permits, and renewals in coordination with vendors. Qualifications & Skills: Bachelors degree 5+ years of experience in employee transport operations or compliance roles. Strong knowledge of transport regulations, safety standards, and vendor management. Excellent analytical, communication, and problem-solving skills. Proficiency in MS Office and transport management systems (TMS). Ability to manage multiple locations and work independently under minimal supervision.

Required Skills Technology | ITIL - Incident Management Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) Behavioral | Aptitude | Data Related Skills Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Customer Centricity Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate 1. Knowledge to differentiate between Incident and Service Request, how to record in the system and Resolve issues / fulfill requests by following SOP. Allocate to right resolver group. 2. To work with stakeholders concerned till logical closure and Operate service management tool for effective usage Incident Management (IM). Comply with steps such as Investigate, Diagnose, Record, Communicate. 3. Run Incident Management functional responsibilities such as bridge, communication updates. Drive towards service restoration within agreed SLA monitor adherence in terms of timeline and accuracy. Analytics for effectiveness and completion in tuning and implementation. Work with other processes (IM, PM, CM, RM, AM etc.) for effective and efficient implementation of the CM Process ITSCM (Information Technology Service Continuity Management). Developing deliverables; generate reports. Develop. 4. Implement procedures SLA management. Provide defined reports from the system on time and Identify what is within SLA; what has breached IT Security Management. Understand IT security guidelines. 5. Provide defined report from the system; Vendor Management (VM). Understand the defined VM Process and supporting procedure and work Instructions to ensure proper call triage with vendors for logging calls. 6. Schedules for onsite/ remote intervention,. Communicate on the changes to logged cases, notifications received on product recommendations; escalate when necessary Business Relationship Management. Provide all required inputs for preparation of reports and presentations for Service Reviews. Interact with customer on specific customer complains to understand the issue and derive corrective/preventive actions. 7. Technical Skills IT Infrastructure Management (1) Incident Management (2) IT Service Continuity Management (ITSCM) (3) Service Level Management; (4) IT Security Management (5) Vendor Management (6) Business Relationship Management

Required Skills Technology | ITIL - Incident Management Functional | IT Operations Management | Operational Procedures Behavioral | Aptitude | Communication Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Customer Centricity Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate 1. Knowledge to differentiate between Incident and Service Request, how to record in the system and Resolve issues / fulfill requests by following SOP. Allocate to right resolver group. 2. To work with stakeholders concerned till logical closure and Operate service management tool for effective usage Incident Management (IM). Comply with steps such as Investigate, Diagnose, Record, Communicate. 3. Run Incident Management functional responsibilities such as bridge, communication updates. Drive towards service restoration within agreed SLA monitor adherence in terms of timeline and accuracy. Analytics for effectiveness and completion in tuning and implementation. Work with other processes (IM, PM, CM, RM, AM etc.) for effective and efficient implementation of the CM Process ITSCM (Information Technology Service Continuity Management). Developing deliverables; generate reports. Develop. 4. Implement procedures SLA management. Provide defined reports from the system on time and Identify what is within SLA; what has breached IT Security Management. Understand IT security guidelines. 5. Provide defined report from the system; Vendor Management (VM). Understand the defined VM Process and supporting procedure and work Instructions to ensure proper call triage with vendors for logging calls. 6. Schedules for onsite/ remote intervention,. Communicate on the changes to logged cases, notifications received on product recommendations; escalate when necessary Business Relationship Management. Provide all required inputs for preparation of reports and presentations for Service Reviews. Interact with customer on specific customer complains to understand the issue and derive corrective/preventive actions. 7. Technical Skills IT Infrastructure Management (1) Incident Management (2) IT Service Continuity Management (ITSCM) (3) Service Level Management; (4) IT Security Management (5) Vendor Management (6) Business Relationship Management

About The Role Skill required: Tech for Operations - ServiceNow Advanced Workflows Designation: Solution Architecture Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationDemonstrate skills to fully utilize Scripted (Advanced Check-Boxes) Workflow Activities, Service Catalog, SLAs, Troubleshooting Workflows, and customizing workflow activities. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Key Skills: AI data platforms, platform configuration, incident response, SLA management, root cause analysis, monitoring, documentation, troubleshooting, performance optimization, collaboration, reporting. Roles and Responsibilities: Administer, manage, and configure ADB's AI Data Platforms to meet defined business requirements. Collaborate with business analysis teams and business units to translate requirements into actionable platform configurations. Partner with Engineering Leads to align implementation plans and support operational needs. Maintain comprehensive documentation on platform configurations, procedures, and best practices. Work closely with Engineering Leads to manage incident response, perform troubleshooting, root cause analysis, and implement permanent fixes. Track key service metrics, generate reports, and provide insights to enhance service performance and user experience. Oversee daily operations of AI Products and AI Data Platforms to ensure high availability and optimal performance. Establish and maintain Service Level Agreements (SLAs) for platform uptime, response times, and service quality. Monitor and manage support issues, ensuring timely resolution and continuous process optimization. Monitor platform performance, reliability, and scalability, recommending improvements aligned with business goals. Identify gaps in service delivery, propose enhancements, and drive process improvements. Facilitate regular status updates and SLA reviews with internal and external stakeholders. Experience Requirement: 3-5 years of experience in data platform management, preferably with AI or machine learning platforms. Experience in incident response, troubleshooting, and root cause analysis in a data platform environment. Familiarity with establishing and maintaining SLAs for platform performance and service quality. Proficiency in monitoring and optimizing platform performance, reliability, and scalability. Experience with documentation and reporting on platform configurations and service metrics. Education: Any Graduation.

About The Role Skill required: Chat - Service Desk Non-Voice Support Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 12 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Proactive and inquisitive candidate required with clear and precise communication, written and oral skillsMarket /vertical knowledge of Retail and Sales Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell Analytical skills required with an eye for detailJob requires the candidate to be assertive or influence people, probe for responses and empathize with customersTeam Building - Ability to coach, connect and motivate team membersAI Orientation along with functional knowledge of analytical tools would be preferredSix Sigma and quality tools certification would be desiredStrategic planning to take the business to the next level Years of Experience:12 to 18 yearsVertical Experience Retail with sales background ( 2 to 4 years )Span of control 300-400 FTENight shift with brick and mortar setup ( in office ) Roles and Responsibilities: Manage project & client SLAs/KPIsManage people initiatives to ensure that the knowledge within the team is as per client expectationsMonthly review of performance trends for the span and initiate action plansMentor and groom direct/indirect reportees to take additional responsibilitiesBe part of client strategic discussions to plan for way ahead for the businessDrive Value Add and cost initiatives Ops Manager will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. He will also be responsible for closing the fault and complaints within SLA sIn this role you are required to identify and assess complex problems for area(s) of responsibilityThe individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant mattersStrong Operational governance in managing performance, people and financialsIndividual manages large teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shifts and night shifts with work at office set up Qualification Any Graduation

About The Role Skill required: Supply Chain - Supply Chain Operating Model Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Creating the operating model for our clients including shaping the future structure of the organization including which capabilities should reside in-house or those that should be done by leveraging an ecosystem partner (determining which parts of the organization should be done at the corporate level, BU/brand or as a shared service), defining roles and responsibilities, creating performance management processes and KPIs. What are we looking for Creating the operating model for our clients including shaping the future structure of the organization including which capabilities should reside in-house or those that should be done by leveraging an ecosystem partner (determining which parts of the organization should be done at the corporate level, BU/brand or as a shared service), defining roles and responsibilities, creating performance management processes and KPIs. Creating the operating model for our clients including shaping the future structure of the organization including which capabilities should reside in-house or those that should be done by leveraging an ecosystem partner (determining which parts of the organization should be done at the corporate level, BU/brand or as a shared service), defining roles and responsibilities, creating performance management processes and KPIs. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Roles & Responsibilities: Drive and lead all the RCM and collection operations functions effectively with process improvements of existing processes Performing operational due diligence for new prospective clients Develop the Operations strategy for the organisation, keeping in mind the business requirements Manage onshore centers for Patient collections and Insurance billing Coordinate with the other department for smooth functioning of the process Should have experience in project transition Should have handle entire functions of Healthcare RCM Process, AR & Denial Management (voice & Non voice) Exposure on Client Relationship Management. Should have experience in expanding operations and work on prospect clients, RFPs, SOPs and DOUs etc. Analysis of trends affecting coding, charges, accounts receivable, and collection, and assign manageable tasks to billing team Knowledge of company policies and procedures to be able to provide the right answers to inquiries from all customers (both internal and external) Strong interpersonal skills to be able to effectively relate with the public, patients, organizations, and other employees Staff development including training, coaching and competence assessment Motivate and lead high performance management team. Shift Timings: 5:30 PM - 2: 30 AM 5 Days Working On-site - Kharadi, Pune

CIB Service Level Agreements Industrialization and management Direct Responsibilities CIB Service Level Agreements scope 1. Catalogue of Services agreements standardization coordination 2. Coordination with global Local CIB Managers/Owners to draft Catalogue of Services 3. Maintain the inventory of contracts and / or service catalogue 4. Produce management reports on the SLA inventory and / or Catalogue of Services Location Service Level Agreements 1. Draft Service Level Agreements for the services provided to its Clients for CIB services 2. Become familiar with the Services Level Agreement template, in particular the insertions required to complete the document. Track any legal requirements specific to any country. 3. Become familiar with the Schedules of Services and understand what is required to complete the documents. Identification to be done leaning on Cluster Leads information. (For instance : the services, costs, service level parameters and any special conditions) Contributing Responsibilities 1. Keep track of all technical changes (services, dates, SLA etc) and update all Service Level Agreements.(If applicable) 2. Coordinate closely with India TAX team/Business Heads / Managers for obtaining the Catalogue of Services sign off if applicable 3. Liaise with the onshore ITO QE SLA Indus team and program manager 4. Keep a log of all activity and produce management reports 5. Coordinate and follow up for SLA validation and signatures, subsequently execution of the SLA if applicable Technical Behavioral Competencies 1. Excellent written and verbal communication. 2. Familiarity with Service Level Agreements / contracts terminologies 3. Ability to work on large Inventory of contracts data 4. Prior experience of contract drafting 5. Knowledge of Intra Group Service Level Agreements and contract administration 6. Ability to manage multiple stakeholders Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Communication skills - oral written Ability to collaborate / Teamwork Ability to deliver / Results driven Organizational skills Transversal Skills: Ability to understand, explain and support change Ability to develop and adapt a process Ability to develop and leverage networks Education Level: Bachelor Degree or equivalent

CIB Service Level Agreements Industrialization and management Responsibilities Direct Responsibilities CIB Service Level Agreements scope 1. Catalogue of Services agreements standardization coordination 2. Coordination with global Local CIB Managers/Owners to draft Catalogue of Services 3. Maintain the inventory of contracts and / or service catalogue 4. Produce management reports on the SLA inventory and / or Catalogue of Services Location Service Level Agreements 1. Draft Service Level Agreements for the services provided to its Clients for CIB services 2. Become familiar with the Services Level Agreement template, in particular the insertions required to complete the document. Track any legal requirements specific to any country. 3. Become familiar with the Schedules of Services and understand what is required to complete the documents. Identification to be done leaning on Cluster Leads information. (For instance : the services, costs, service level parameters and any special conditions) Contributing Responsibilities 1. Keep track of all technical changes (services, dates, SLA etc) and update all Service Level Agreements.(If applicable) 2. Coordinate closely with India TAX team/Business Heads / Managers for obtaining the Catalogue of Services sign off if applicable 3. Liaise with the onshore ITO QE SLA Indus team and program manager 4. Keep a log of all activity and produce management reports 5. Coordinate and follow up for SLA validation and signatures, subsequently execution of the SLA if applicable Technical Behavioral Competencies 1. Excellent written and verbal communication. 2. Familiarity with Service Level Agreements / contracts terminologies 3. Ability to work on large Inventory of contracts data 4. Prior experience of contract drafting 5. Knowledge of Intra Group Service Level Agreements and contract administration 6. Ability to manage multiple stakeholders Specific Qualifications (if required) Skills Referential Behavioural Skills : Communication skills - oral written Ability to collaborate / Teamwork Ability to deliver / Results driven Organizational skills Transversal Skills: Ability to understand, explain and support change Ability to develop and adapt a process Ability to develop and leverage networks Education Level: Bachelor Degree or equivalent Experience Level At least 5 years

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Ops Associate Qualifications: Any Graduation Years of Experience: 1 to 3 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for In this role, you are required to function as a Subject Matter Expert supporting the members of the teamYou will work in close coordination with the TeamLead to provide & drive level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact for the teamIn this role, you are required to solve routine problems, largely through precedent and referral to general guidelinesYour expected interactions are within your team and direct supervisorYou will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your workYou will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholdersYou will be required to help in the overall team s workload by managing your deliverables and help the team when requiredYou will be an individual contributor as a part of a team, with a predetermined focused scope of work. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in r Qualification Any Graduation

What this job involves: BMS Operations Asst. Manager would be involved with real time monitoring of BMS operations at the site and would take first level actions to address any alarms/disruptions noticed in the BMS. He is expected to have a good technical knowledge of working of BMS at respective site and should be able to undertake the impact assessment of any alarms on any of the process system connected to the BMS of respective building. What your day-to-day will look like: Monitor, Troubleshoot and resolve issues with BMS. Ensure real time monitoring of Hot / Cold Prism Tickets & resolve on priority. Track Priority-1 (Urgent) alarms and escalate immediately if these are not getting resolved. Optimize building performance and energy efficiency through BMS tuning Develop and maintain system documentation and operational procedures. Monitor BMS OEM PPM schedule & ensure diligent execution. Monitor SLAs & inform BMS Ops Manager in the event of breach. Preparation of Daily / Weekly & Monthly reports comprising of Uptime / Consumption with break up / Temperature trends / Alarms & equipment MTBF Coordination with BMS OEM for ongoing operational issues (Graphics modification/ sensor calibration / controller configuration / Hardware replacement) Supporting annual power down by gracefully shutting down the system & bringing up post completion of the activity. Ensure healthiness of FLS (Panels / Smoke Detectors) & conduct periodic check for drift levels. Check LL BMS critical parameters & communicate with LL in case parameters go beyond operating threshold Desired or preferred experience and technical skills: Experience with data analytics and visualization tools Knowledge of IoT and smart building technologies Strong knowledge of building systems and maintenance practices. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite and facility management software. Ability to prioritize tasks and manage multiple projects simultaneously. Willingness to embrace a culture of collaboration and support team members. Experience with sustainability initiatives and green building practices. Required Qualification and Experience: Tertiary qualifications in BE/B Tech in Electrical Engineering with 5 + years of experience or Diploma in Electrical with 7 years of experience. Contract Administration experience of 3 yrs or more required. Knowledge of Occupational Safety requirements. Demonstrated experience with client reporting and preparation of reports required. Works in 6 days per week with rotational shift basis

About the Job Were changing the way people think about customer care, and we need your help! We are seeking a Team Lead to guide and support our Customer Service Representatives (CSRs), ensuring consistently high-quality customer interactions. The role requires a deep understanding of our partners brand, values, products, promotions, and procedures. Additionally, the Team Lead will play a key role in fostering team growth through regular performance assessments, training initiatives, and personalized career development planning. As a Team Lead, You Will Oversee and support Customer Service and Technical Support Representatives (CSRs), while also handling chat interactions when required. Facilitate effective training, professional growth, and employee engagement to build, develop, and retain high-performing team members. Drive operational excellence by managing performance against key metrics, including KPIs and service level agreements (SLAs). Interpret performance data and reports to monitor productivity and identify underlying causes of performance gaps. Apply critical thinking to design and implement strategies that enhance business performance and strengthen partner relationships. Foster a motivated team environment through strong interpersonal relationships and timely, hands-on coaching. Create and manage incentive programs that encourage CSRs to meet and exceed performance targets. Collaborate with Operations Support and Workforce Management teams to coordinate staffing and schedule adjustments. Work cross-functionally with departments such as HR and IT to resolve internal issues efficiently. Contribute operational insight and strategic input during partner meetings to support collaborative success. Attain expert-level understanding of partner products, services, and promotional offerings. Exemplify a strong work ethic and a commitment to delivering optimal outcomes for both the team and customers. Lead by example, embodying the companys core cultural values ("10 Things"). Assess and refine workflow processes by identifying inefficiencies and implementing improvements to boost productivity and outcomes. Maintain high quality standards through regular audits, offering constructive feedback and coaching to enhance agent performance. Requirement: As Team Lead, You Have.. A High school diploma or equivalent is required. Post-secondary education in Business or a related field is preferred; a combination of relevant education and experience will also be considered. 2 -3 years of experience in a customer service or contact center environment, including at least 1 year in a supervisory or team lead role. Experience overseeing digital chat operations is highly desirable. Proven ability to handle escalated customer issues within a contact center setting. Capable of typing at a minimum speed of 30 words per minute with high accuracy. Working knowledge of Google Workspace tools (Docs, Sheets, Slides, Drive) and other common office applications is an asset. Proficiency in using spreadsheet tools for creating and maintaining operational reports. Strong organizational, prioritization, and time management skills, with the ability to meet deadlines effectively. Demonstrated ability to work independently and collaboratively in a fast-paced, dynamic environment. Willingness and flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays.

About The Role Skill required: Treasury - Treasury Cash Pooling & Netting Designation: Service Delivery Ops Associate Qualifications: BCom Years of Experience: 1 - 3 Years Language - Ability: English - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Meet SLAs and KPIs.Escalate any issues to team lead.Adhere to the deadlines of client and currencies. Keep abreast of the new changes in the markets rules. Ensure up to date standard operating procedures.Meet SLAs and KPIs.Escalate any issues to team lead.Adhere to the deadlines of client and currencies. Keep abreast of the new changes in the markets rules. Ensure up to date standard operating procedures.Meet SLAs and KPIs.Escalate any issues to team lead.Adhere to the deadlines of client and currencies. Keep abreast of the new changes in the markets rules. Ensure up to date standard operating procedures. What are we looking for Play active role in identifying opportunities inprocess improvements.Ensure timely completion of the market specific tasks.Endeavour to learn as many functions as possible.1-2-1 with the team leaders to track self-performance and identify areas of improvement.Complete daily checklist in timely manner.Ensure that the process documents are up to date and capture all new updates in the market.Manage fluctuating volume.Day today issues.Play active role in identifying opportunities inprocess improvements.Ensure timely completion of the market specific tasks.Endeavour to learn as many functions as possible.1-2-1 with the team leaders to track self-performance and identify areas of improvement.Complete daily checklist in timely manner.Ensure that the process documents are up to date and capture all new updates in the market.Manage fluctuating volume.Day today issues. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom