4871 Sla Management Jobs - Page 27

Role & responsibilities Responsible for Revenue Generation by managing teams of Services Executive and making sure they generate leads and convert them into sales. Ensuring delivery on productivity along with product mix. customers over phone, explain them the product & features and deliver value to the customers Excellent Verbal communication; Proficiency in Regional Language and English Strong Analytical Skills Excellent Leadership / Supervisory Skills • Strong Interpersonal Skills Strong knowledge in Online Marketing Strong knowledge in Telemarketing Target oriented Excellent Selling Ability Action Oriented Integrity Interpersonal Effectiveness (Negotiation Skills, Teamwork) Customer Focu...

Youll make a difference by: To provide support for AIS Platform components deployed in production environment and nonproduction environments. L1 support is responsible for incident management, and the first point of contact for customers who report issues. They receive customer queries via MyIT ticket and acknowledge the incident. L1, L2 support will cover Incidents and Standard Service Requests, follow standard documented processes to resolve incidents such as password reset, firewall requests etc. Logging, triaging, prioritizing, tracking, and routing incidents reported by users, customers. General alert monitoring, reporting, and escalations to L3 team. All Production incidents need to be...

The Manager of Customer Order Management who has the competency to lead the end-to-end order fulfillment process for foreign clients, ensuring timely and accurate processing of orders, maintaining high customer satisfaction, and driving continuous improvement in operations. This role demands strong coordination across internal teams and external stakeholders (clients, customer, logistics, field operations, supplier, vendors, etc.) Qualification : 7+ years of experience in order management, preferably with European clients. Proven track record in improving customer satisfaction and operational KPIs. Excellent communication, analytical, and leadership skills. Successful completion of potential...

Job Family Descriptor TheTDA role provides End to End technical leadership and ownership for post salesengineering of customer solutions, engaging with Pre-sales, Product Engineering, ServiceDelivery, Service Assurance and the customer, through design, delivery andmigration stages. Provide level 4 support for design related support issues.Serves as a technical expert on solutions design and implementationrequirements to address business needs. Analyses the functionality andconstraints of recommended solution/changes across multiplesystems / platforms / applications. Also plans and implements processes and systemsfor effective delivery of complex solution sought by customers. Roles in thisfun...

Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud & Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Analysis,...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and roster...

10+ years of experience in application support, preferably in the financial services or capital markets domain. Minimum 3+ years of hands-on experience with NSE or other exchange trading systems. Experience in leading and mentoring support teams. Required Candidate profile Working knowledge of databases (SQL, Oracle, etc.) Familiarity with ITIL processes, incident/problem/change management. Strong communication skills to interact with internal and external stakeholders

Job Description: Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery, Reports to - Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review i...

About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integ...

What well need: Provide support to the Learning Development team, to serve the Offshore Clients, with regard to Planning and Delivering of training learning activities. It is essential to act as a Learning Advisor Learning Consultant to our clients. Ensure all tasks are done in a timely manner with Accuracy and Completeness. Work with the team, track the work, and report to team lead about progress. Perform quality checks on the tasks before they are submitted to the leads. Set expectations with leads, negotiate on the timeliness if necessary, or keep the team well informed in case of delays. Peer-to-peer touch point - Enhance the network by connecting with everyone on the team frequently, a...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Monitor and manage client Service Level Agreements (SLAs); proactively identify gaps and implement improvement plans. Drive revenue growth by managing billable hours, forecasting, budgeting, and identifying opportunities for upselling. Lead, coach, and develop Team Leaders and their teamsensuring high performance, engagement, and alignment with business goals. Review ...

AsProcessAnalyst – Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client ...

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up...

Job Description: As the ideal candidate for this role, you will have the responsibility to regularly review open complaints, ensuring response time and closure as per SLAs. Achieving revenue generation targets will be a key focus along with ensuring preventive maintenance adherence and auditing the quality of service on a regular basis. Maintaining customer i-base hygiene and regularly updating end user data in the system will be crucial. Your role will involve driving customer engagement and maintaining a high Customer Satisfaction Index (CSI). Building strong relationships with customers by ensuring timely maintenance and proactively addressing concerns will be essential. Developing and ma...

You will be responsible for driving the operational excellence of the logistics domain at the company, overseeing international transport, customs procedures, warehouse operations, and domestic transportation. Your role will involve optimizing distribution networks, implementing continuous improvements, cost efficiencies, and enhancing productivity in logistics operations. **Key Responsibilities:** - Manage import documentation, customs clearance process, and letter of credit processes. - Oversee FTWZ and bonded warehouse operations. - Monitor and improve import/export SLAs. - Manage SLAs related to domestic forward and reverse logistics to enhance service and cost efficiencies. - Supervise ...

As a Service Delivery Lead in Compliance Support Services at Allianz Services Private Limited, your role is crucial in liaising and coordinating with Allianz Group Compliance on various topics such as Anti Money Laundering (AML) and Sanctions. You will support the solutioning of regulatory requirements and actively participate as a Subject Matter Expert in drafting, evaluating, enhancing, and implementing AML & Sanctions Compliance policies and practices. Your responsibility also includes proactive identification of Compliance related risks, process related risks, and demonstrating clear ownership and leadership in remediation execution. Key Responsibilities: - Act as the primary contact poi...

AsProcessAnalyst – Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client ...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...