5874 Sla Management Jobs - Page 28

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Overview: As the Product Support Head , you will lead Cloudangles customer success, technical support, and product reliability functions . Youll be responsible for ensuring that our enterprise clients experience exceptional uptime, issue resolution, and value realization from our DeepTech platforms. This is a strategic leadership role that requires a deep understanding of SaaS support models, AI-driven platforms, and enterprise customer experience . You will build and scale the support organization across L1L3 , define SLAs, and drive continuous improvement in customer satisfaction and platform stability. Data & AI Dangles our data engineering and observability platform that connects, cl...

Job Opportunity at iEnergizer: Team Leader - Operations. Whatsapp or call @8447354810 HR Shivam Upadhyay Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at shivam.upadhyay @ienergizer.com . For queries, reach out to 8447354810 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong time ...

Manager - Operations in the Hotels & Restaurants industry. The ideal candidate will have a strong background in operations management and be able to lead teams to achieve business objectives.

Support Coordinator Key Responsibilities Calls & SLA Management Monitor and manage service level agreements (SLAs) related to calls. Ensure timely response and resolution of customer queries. Resource Management Oversee team leave schedules and align resources as per policy. Coordinate with engineering teams for smooth operational support. Incident Management Log, track, and resolve incidents efficiently. Collaborate with teams to ensure swift and effective resolutions. Scheduled Activities Plan and execute scheduled maintenance or service activities. Ensure proper documentation and communication of all planned activities. Documentation Prepare and maintain project documentation, including r...

Support Coordinator Key Responsibilities Calls & SLA Management Monitor and manage service level agreements (SLAs) related to calls. Ensure timely response and resolution of customer queries. Resource Management Oversee team leave schedules and align resources as per policy. Coordinate with engineering teams for smooth operational support. Incident Management Log, track, and resolve incidents efficiently. Collaborate with teams to ensure swift and effective resolutions. Scheduled Activities Plan and execute scheduled maintenance or service activities. Ensure proper documentation and communication of all planned activities. Documentation Prepare and maintain project documentation, including r...

Support Coordinator Key Responsibilities Calls & SLA Management Monitor and manage service level agreements (SLAs) related to calls. Ensure timely response and resolution of customer queries. Resource Management Oversee team leave schedules and align resources as per policy. Coordinate with engineering teams for smooth operational support. Incident Management Log, track, and resolve incidents efficiently. Collaborate with teams to ensure swift and effective resolutions. Scheduled Activities Plan and execute scheduled maintenance or service activities. Ensure proper documentation and communication of all planned activities. Documentation Prepare and maintain project documentation, including r...

Support Coordinator Key Responsibilities Calls & SLA Management Monitor and manage service level agreements (SLAs) related to calls. Ensure timely response and resolution of customer queries. Resource Management Oversee team leave schedules and align resources as per policy. Coordinate with engineering teams for smooth operational support. Incident Management Log, track, and resolve incidents efficiently. Collaborate with teams to ensure swift and effective resolutions. Scheduled Activities Plan and execute scheduled maintenance or service activities. Ensure proper documentation and communication of all planned activities. Documentation Prepare and maintain project documentation, including r...

Teleperformance is hiring for Team Leader - Operations. Required Skills: 1. Candidates should have at least 1-2 year of experience as a TL in international inbound voice process. 2. Graduation is a must. 3. Must have Excellent communication skills. 4. Comfortable to work in night shifts. Location: Kolkata If interested, please share your email at Lovisha.ahluwalia@teleperformancedibs.com .

Hiring Sales Team Leader (2–4 yrs exp, no freshers). Lead & motivate sales team, drive sales, manage targets, ensure high productivity, and achieve business goals. Required Candidate profile Graduate with 2–4 yrs in sales, proven team leadership, target-driven, strong communication & negotiation skills. Freshers not eligible.

So, what’s the role all about? Concierge will strive to deliver excellence in all conversations by connecting with leads to qualify or un-qualify them for our customers by engaging leads through SMS, and email. We ensure every lead we engage with is helped in an accurate and timely manner, while discussing their interests, over their preferred channel of choice. Conversations are handled with empathy, positivity, and a willingness to meet all their needs. Qualified leads are connected with our customers when they’re available for live transfers or through our call connect system. This position requires extensive computer experience as well as a thoughtful, quality driven approach to lead eng...

TL for Outbound Voice Process Monitor team performance , ensure SLA are met. Monitoring daily operations KPIs for the team Managing escalations and resolving complex issues Conducting training sessions for new hires Problem-solving capabilities Required Candidate profile Ensuring effective communication within the team Reporting progress to higher management Strong communication skills and interpersonal skillsAdherence to company policies and client requirements

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager in BPO in International Voice Process Telecom Experience Preferred Handled Team Span of 100+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT,NPS, Attrition, Shrinkage CTC UPTO 18LPA based on Last CTC and Experience Candidate willing to relocate can also Apply Looking for Only Female candidates Role and Key Responsibilities: Monitor and manage client Service Level Agreements (SLAs); proactively identify gaps and implement improvement plans. Drive revenue growth by managing billable hours, forecasting, budgeting, and identifying opportunities for upsell...