1893 Sla Management Jobs - Page 28

Operations Manager role- Captive Unit Min 5+yrs as a Deputy Mgr/Mgr with 13 -17 +yrs overall exp Managed at least 100 agents, 10,TL's , 3Asst Mgrs Voice Customer Service Processes only Call Vikas 8527840989 Email vikasimaginators@gmail.com

Role & responsibilities Manage Day to Day Operations Supervise Team Leads and supervisors; provide structure, feedback, and escalation support. Ensure SLA Compliances and handle operational problem solving in real time. Monitor Dashboard, productivity and quality metrics. Work proactively with internal departments to resolve process and system issues. Drive agent training and performance improvement plans. Report operational results to U.S. based leadership on a weekly and monthly basis. Preferred candidate profile Minimum 10 + years of experience in U.S. Healthcare RCM. Minimum 5 + years out of this in a management role. Strong working knowledge of various parts of RCM cycle. Proficient with Eligibility verification and authorization workflow. Familiar with U.S. insurance models Proficient in EHR/PM systems Fluent in English and Hindi

ROLE : Analyst WFM (9A) DESIGNATION: Analyst, Real Time Management LOCATION : GGN YEARS OF EXPERIENCE : 1-2 Years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and KEY RESPONSIBILITIES Intraday real time monitoring of service levels for all queues for all sites through the operating window (Anytime 24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs and NPT usage Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Review and process VTO/PTO/OT/Non-Prod time requests in real-time Provide assistance to the other WFM teams as needed. Key Skills & Knowledge MS Excel Knowledge is required. Knowledge of IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) will be considered as an added advantage Graduate with 2+ years contact centre experience and Good Communication Skill MS Office PowerPoint, Word, Access, Outlook, etc. InContact/Oracle ACD and other ACD platforms to support multi-channel Environment – (Voice/Chat/Email/SMS) 1+ years’ Workforce Experience (RTA or greater) Basic knowledge of the call centre industry. Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.). Knowledge of ACD and Call Center Workforce applications - preferred. Strong oral and written communication skills. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. High attention to detail, sense of professionalism and ability to develop relationships Qualification : Graduate NOTE: It's a walkin drive

MakeMyTrip (India) Pvt Ltd is looking for Implementation Professional to join our dynamic team and embark on a rewarding career journey Project Planning:Collaborating with stakeholders to define project goals, scope, and deliverables Developing detailed project plans, including timelines, resource allocation, and milestones Team Management:Leading and coordinating a team involved in the implementation process Assigning tasks, setting priorities, and ensuring team members are aligned with project objectives Execution Oversight:Monitoring the progress of the implementation to ensure that it aligns with the project plan Addressing issues and obstacles that may arise during the implementation phase Stakeholder Communication:Communicating regularly with stakeholders, providing updates on progress, and addressing concerns Managing expectations and ensuring that stakeholders are informed about key milestones Quality Assurance:Implementing and overseeing quality assurance processes to ensure that the deliverables meet predefined standards Conducting reviews and audits as necessary Risk Management:Identifying potential risks to the successful implementation of the project and developing strategies to mitigate them Responding to unforeseen challenges in a proactive manner Training and Support:Coordinating training programs for end-users or relevant staff to ensure a smooth transition to the new system or process Providing ongoing support and troubleshooting during and after implementation

Key Roles & Responsibility : Planning and supervising changes and managing the daily operations of customer service. Setting up and meeting performance goals and targets. Maintaining current knowledge of industry new developments, productions, and involvement in network. Recording statistics, performance levels and feedback of clients and preparing the reports. Motivating, coaching, and retaining staff as well as coordinating reward, bonus, and incentive scheme. Reviewing the staffs performance, determining training needs and scheduling training sessions. Responsible for the efficient functioning of CRM by ensuring that the Team attends to customer calls & Networking with the concerned departments to settle the query. Resolving escalations from other departments Responsible to monitor Key performance Indicators, Responsible for corrective and Preventive action Responsible to ensure Inspection and Correct response to the customer calls To liaison with major Corporates / Insurer for ID card issues, Claim related issues, Cashless authorizations, Endorsements and Renewal of policies. Retention of clients, Meeting key stakeholders for weekly/monthly/quarterly portfolio review Managerial & Behavioral Punctual, Drive for results, Decision Making skills, Excellent communication, customer service and interpersonal skills. Exceptional analytical and listening skills, Team Management, Functional, Excellent problem-solving and communication skills. Solid customer focus and should be able to operate well in teams. Good telephone manner, Ability to develop and motivate staff, Great confidence and an excellent business sense. Should be able to set, satisfy, and exceed targets. Interested candidate can send their resume on roopa.kulkarni@mediassist.in Or simply on Naukri. Location: Begumpet, Hyderabad Company Name : Medi Assist TPA Pvt. LTD

Hiresquad Resources is looking for a skilled Team Leader / Assistant Manager to join an International BPO specializing in the Banking Process . If you have a proven track record leading teams in an international BPO banking environment and excel at managing operational metrics, we encourage you to apply. Qualifications Experience: Must have experience as a Team Leader in an International BPO with Banking Process (Mandatory) . Must have worked in a Banking Process . Overall 3+ years in BPO / Contact Center domain is a must. Education: Only Graduates are eligible. Skills Communication: Excellent Communication Skills are essential. Team Handling: Proven experience in Team Handling , including managing Attrition, Shrinkage, CSAT, and SLA Management . Flexibility: Willingness to work in Rotational Shifts . Adaptability: Ability to thrive in a fast-paced, international work environment. Interested candidates can share their resume with HR Ankita at [HIDDEN TEXT] or call 8840819455.

Acting TL also works (min 1+ yrs TL exp is must) Candidates must be from CS + Upselling international voice 5 days working || 2 off's Rotational shifts Cabs in odd hours Salary - 6.5 to 7 Lpa For more details Call HR Sanjana @9999129207

Role & responsibilities : Meeting SLAs consistently by managing the performance of the team. Monitor Resource / capacity planning on a daily / weekly basis. Monitoring project deliveries and ensuring zero delays with high quality standards People Management and ensuring smooth functioning of the process/team. Controlling attrition Focus on Quality within team and for the process & ensuring Compliance of ISO. Managing Client expectations Coach direct reportees to achieve desired result & Performance Management (Appraisals) - Report team’s performance dash boards on a weekly and monthly basis. Management of team productivity - Associate Engagement and Development

> Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance

> Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Tivoli Backup Implement & Maintenance.

> Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance

Job Description: Solid understanding of the OSI or TCP/IP model. Expert knowledge of networking concepts and protocols such as TCP/IP, DHCP, UDP, IPv4, 802.11, QoS, DNS, SNMP. Monitor network performance and ensure system availability and reliability. Provide first-level troubleshooting for network issues such as connectivity problems, device malfunctions, and basic configuration issues. Log, track, and resolve network incidents, ensuring all incidents are documented and addressed within SLAs. Collaborate with senior engineers to resolve complex network issues Troubleshooting and resolving network issues, including hardware and software problems. Exposure to SonicWALL NSA 3600, NSA 2650, TZ570, NSv200, Fortinet 100F, 60F, Sophos XGS135, XGS87, XGS136 Design, support, install, and maintain local area network and wide area network. Strong understanding of troubleshooting knowledge i.e. Monitor, tcpdump, Wireshark. Configure URL filtering, IPS/IDS, Application filtering, port forwarding, policy restriction in the firewall. Strong knowledge in IPSec VPN, SSL VPN, L2TP, PPTP vpn. Internet connection setup based on the customer requirement and migration. Job Skills: Good Communication Skills. Malayalam Speaking candidates preferred Preferred qualifications: Bachelors degree in computer science, Information Technology

Required Experience of minimum 4 Years in Technical Support Skills - Microsoft Tools Any Graduate Loc- Hyderabad & Bangalore (Only Females) CTC-9LPA 5 Day's Working | US Shifts | WFO Immediate Joiners Drop your cv at radhika@genesishrs.com

Handle a team of 30–35 associates in outbound BPO sales, prepare sales reports, dashboards, productivity trackers & conversion metrics, manage multi-channel B2C processes (calls, chats, emails), monitor shrinkage, attrition & team KPIs effectively

: Job TitleESG Data / Operations Analyst, AVP LocationMumbai, India Role Description About DWS DWS, publicly listed asset management division of Deutsche Bank, is one of the world's leading investment management organizations with billions of assets under management. DWS provides flexible products and solutions to a wide range of investment opportunities across all asset classes from pooled funds to highly customized portfolios for a wide range of investors and offers individuals and institutions traditional and alternative investments across all major asset classes. About the DWS ESG Engine team Our dedicated DWS ESG team is part of DWS Platform Sustainability team with activities integrated into the investment process, designed to go beyond the fiduciary duties. Our proprietary DWS ESG Engine uses data from multiple vendors which allows us to rely on amongst the best data sources available for analysis. The wealth of information available from these providers means that the DWS ESG Engine has access to more than 50 million data points for over 10,000 companies. The software translates the available data into a consistent evaluation process, to derive DWS ESG ratings which are used for investment process. About DWS India (P) Ltd DWS India (P) Ltd., is a wholly owned subsidiary of DWS Group GmbH & Co. KGaA (part of Deutsche Bank Group). Our teams in Mumbai focuses on Research & Analytics, Portfolio Management Support, Business Management Support, etc. across all divisions of DWS Group What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities As an ESG Analyst you are part of the DWS ESG Engines ESG Data & Research Team. The ESG Engine Team is part of DWS international Platform Sustainability Team, which has a dual reporting line into DWS Chief Investment Officer and the Head of the Product Division. Ensure operational excellence that istimely and accurate ESG signal production. Run the monthly result validation / quality assurance procedures, which requires in-depth analysis of ESG assessments and changes in different detail levels, and coordination of review loops within the engine team, research and other internal/external functions Engage with ESG data vendors in case of concerns on data quality Engage with the DWS teams monitoring the compliance of DWS investments with guidelines based on our ESG data and ensure that all actions are based on validated results. Engage with ESG Engine engineers which design and build the platform on which the ESG results are algorithmically evaluated Provide one-stop service for ad-hoc queries from the business on ESG data and results. This requires understanding of the implemented methodology. Enhance operational excellence by continuously challenge the status-quo and propose changes to and/or further automate existing procedures Support documentation base of implemented ESG processes and methodology, and train/support the platform Your skills and experience Education and Experience Experience in production support roles, i.e. executing (semi-)manual procedures with zero failure rate Masters degree in Commerce/Science or similar Experience in quality assurance, i.e. review, challenge and/or evidence obtained data Experience on working with high volume of complex data Experience in analyzing company reports / filings Advanced Proficiency in MS-Office Strong analytical skills and mindset Passionate about responsible investing/stewardship and having positive impact Competencies Highly motivated, self-sufficient and ability to learn quickly Intercultural competence, superior communication skills and strict attention to detail Highly structured and dedicated approach to work High interest in taking on new challenges Ability to work independently and as part of the team High level of comfort in dealing with different levels of management How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.

Job Description: Overview NTT Data Payment Services (NDPS) began its operations in 2005, with the sole aim of providing secured and seamless digital payment solutions to all. Throughout the years NDPS has been successfully developing innovative and award-winning digital payment solutions, catering to the needs of Small and Medium Merchants alike. This encompasses services like POS, Payment Gateway, IVR and Mobile Application. Key Responsibilities: 1. Bank Activation and Visits: Address team challenges in acquiring bank codes through effective bank visits and stakeholder management. 2. Project Coordination: Ensure timely completion of team projects by coordinating with internal and external stakeholders. 3. Team Performance: Achieve team KRAs within given ETAs and track progress. 4. Stakeholder Management: Collaborate with internal and external stakeholders to resolve pendency's. 5. KRA Presentation: Prepare and present team KRA reports. Primary Objectives: - Successful onboarding of banks within TAT - ME onboarding within TAT - Timely project completion - Achievement of team KRAs 5 Days working with Saturday Sunday Off Immediate Joiners Preferred

As Process Analyst– Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions in the ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applicationsand any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

As Senior Process Analyst –Finance and Administration Delivery Order to Cash (O2C, you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in getting instructions, direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client SLA's (Service Level Agreements) and timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 3-6 years of experience in Order to Cash (O2C), basic accounting knowledge, and understanding of various accounting principles. Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned. Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals, and objectives. Proven experience in building and utilizing reports to analyze pertinent account information. Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements. Working knowledge to identify and implement action plans and process improvements with mentorship. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Ambitious individual who can work under their direction towards agreed targets/goals. Ability to work under tight timelines and have been part of change management initiatives. Actively engaging in team meetings to exchange information, with a proven ability to meet both individual and business metrics. Enhance technical skills by attending educational workshops, reviewing publications, etc.

As Process Analyst– Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions on SAP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in SAP and MS Office applicationsas an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

Job Location: Chennai Title: Senior Manager Reports to : Country Head Department Overview: Customer Service department provides professional and high-quality assistance to customers of matrimony.com throughout the customer life cycle. Role Overview: Technical ability, people skills, leadership skills, empathy, a positive attitude, a willingness to serve, multi-tasking and organizational skills, ability to delegate, vision, and the ability to see the big picture. Improving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution. Setting a clear mission and deploying strategies focused on that mission. Key Responsibilities: Managing Customers and Customer Experience Team Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Lead our team of customer service agents and manage the day-to-day operations (staffing, planning, quality). Should have an in-depth knowledge of contact centre metrics viz C-SAT, ASAT, SL, Abandoned, AHT, Occupancy etc Generate sales among incoming customers, including up-selling and cross-selling Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by Team Leads. Improve customer service procedures, policies, and standards Working closely with product teams to understand and give input into product changes relating to the customer feedback & customer service team. Good knowledge of CRM, Dialler, Chat tools. Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, sales etc. to define action plans that resolve issues and drive continuous improvement Keep ahead of industrys developments and apply best practices to areas of improvement Identifies customer service trends and determines system improvements. Analysis variance and initiates corrective actions. Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analysing results. Ensure all team members who handle customer contacts radiate the same high degree of professionalism and customer obsession Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Skills and Competence: Multilingual fluency (minimum 1 regional languages and English) Excellent leadership and communication skills. Strong coaching and people development skills A passion for customer engagement and a desire to delight customers by taking ownership to resolve the customers issues. Passion to learn - Ability to acquire in depth Process/product knowledge Problem solving ability Influencing skills demonstrated experience in influencing internal/external customers towards a win-win situation. Education and experience: Graduation and above Minimum 14 years of experience in a customer service role with minimum of 8 years’ experience in a manager role. Should have handled a team size on min 100 people Proficiency in MS-office

Basic Function Handle and administer Family & Medical Leave Act standalone (as well as other leave) claims and adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures Complete eligibility decisions and review for entitlement, gather pertinent data when necessary, from employee, physicians office or employer through outgoing calls, email, fax or other supporting systems. Promptly review new FMLA and other leave claims within regulatory timelines, evaluate against appropriate leave plans and make initial claim decision. Perform leave administration tasks as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, return phone calls, etc. Update systems to accurately reflect leave status and ensure appropriate diary documentation exists Business recommended TAT to complete the activity is up to 5 business days to maintain compliance measures The position is expected to do absence management and adjudication on Federal, State and company leaves. Interact with claim specialist, claim support specialist, QA, Claims Unit Leader (stateside supervisors), employees, employers/customer and physicians office Essential Functions: Analyze, validate and process transactions as per Desktop procedures (L3 & L4) Analyze and research all discrepancies Research & Investigate and resolve outstanding items Determine eligibility, entitlement and applicable plan provisions while meeting timeliness goals Clear and accurate written and verbal communication (Mix of scripted/unscripted) with employee, employer & stateside resources by email and outgoing calls Establish action plans for each file to bring claims to resolution Utilize internal and external specialty resources to maximize impact on each claim file Use PC programs to increase productivity and performance Ensure that the assigned targets are met in accordance with SLA, Performance Guarantee and Internal standards Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence Work as a team member to meet office goals to obtain disabilitys vision while demonstrating core values and meeting key measures Ensure adherence to established attendance schedules Close visual activity - viewing a computer terminal and extensive reading To apply call Miss Jaspreet Kaur at 9667037957

Key Responsibilities: Provide operational support for products and software systems, ensuring 100% availability and scalability. Monitor system performance and ensure systems meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Utilize automation tools and practices to streamline operations, improve efficiency, and reduce manual intervention. Troubleshoot incidents, resolve issues efficiently, and perform root cause analysis for problem resolution. Work collaboratively with global teams to extend and optimize the organization's monitoring and observability platform. Drive continuous improvements in operations through emerging technologies and automation. Ensure IT services are supported within agreed service levels and contribute to the improvement of overall operational processes. Required Skills: Incident Support (2+ years): Experience in incident management and IT operations. Automation Experience: Proficiency in leveraging automation tools and technologies to optimize operations. Strong analytical skills for problem triage and resolution. Familiarity with monitoring and observability platforms to maintain system performance.

Supervise & lead a team of collection agents, ensuring high performance meeting daily/weekly/monthly targets Conduct regular team meetings one-on-one coaching sessions & performance reviews to ensure targets are met interesred call 9235457455 Deepti

External job description The Primary responsibility of the role is to perform marketing operations to improve visibility of the content in Amazon Prime Video. The role will require the candidate to quickly understand the marketing tools and operation workflow tools. Associate need to continuously adapt and learn new features of the program and improve on their acumen to quickly edit and fix up contents. Associate has to follow editing SOP to spot/catch errors in the content. Associate needs to perform content quality check to qualify user experience for content viewing (flow and format quality). Associate will need to use software tools for quality audit, content editing and data capture. The associate will need to be aware of the operations metrics like productivity (Number of titles processed per hour), quality (defect %age) and delivery/latency SLA. The associate will be measured on compliance to these Metrics, SLA requirements, QA guidelines, team and personal goals. Associate should be a team player and come up with improvement ideas to their direct report and improve the editing/QA process. The associate will need to often contact stakeholders globally to provide status reports, communicate relevant information and escalate when needed. The role is an individual contributor role. The role requires a graduate degree with exposure to MS office and comfort with numbers. In addition the associate should have attention to detail, good communication skills, and a professional demeanor. The role requires the associate to be comfortable with rotational / night shift hours and flexible to extend support during critical business requirements Basic qualifications Completed under graduation (UG) in any stream • Analytical knowledge to solve basic mathematical and logical problems • Candidate should be familiar with excel function. • Ability to communicate effectively Strong attention to detail in editing content and deep dive and identify root causes of issues • Good at problem solving, data analysis and troubleshooting issues related to content editing