5874 Sla Management Jobs - Page 25

Overview: We're looking for a highly skilled and experienced IT Manager to lead our information technology operations. The ideal candidate will be a technical expert with strong leadership skills, capable of managing daily IT operations, ensuring network security and availability, and driving strategic IT initiatives. This role is crucial for maintaining a robust and secure IT infrastructure that supports our business objectives. Key Responsibilities: IT Operations & Management: Oversee day-to-day IT operations, including network administration, system maintenance, and application management. Monitor and manage Service Level Agreements (SLAs) with third-party vendors to ensure high-quality s...

We are looking for a skilled Senior Director of Operations to lead our team in West India, with 10-15 years of experience in the hospitality industry. Roles and Responsibility Oversee daily operations to ensure seamless service delivery. Develop and implement strategies to enhance operational efficiency and customer satisfaction. Manage budgets and forecasts to optimize resource allocation. Collaborate with cross-functional teams to achieve business objectives. Analyze market trends and competitor activity to identify growth opportunities. Foster a culture of excellence and continuous improvement within the team. Job Requirements Proven track record of success in senior operations roles, pre...

Description: Tele Leader NOTE : Kindly mention my name " NIVETHA " in the entry form or interview form and give me the call once you reach the office. Company : Casagrand Builder Private Limited Location : Chennai, Tamil Nadu, India Experience : 4 - 8 years Preference: Female & Male candidates Working Hours: General shift Language preferred : Telugu, Tamil, Kannada, Hindi Contact Person : Nivetha HR (7418332502) Role & responsibilities Should be flexible towards rotational shifts, Extensions, and weekend working Achieve Daily, weekly, and monthly set Targets for the team. Should achieve 6500 calls per month per agent (dialed) & 100% achievement on allocation target To achieve a minimum of 80...

Hi There, We are hiring for Associate Manager role. Location : Hyderabad - Manikonda Shifts: 24/7 rotational shifts with 2 weekly offs Experience: Customer Service and Banking experience (International BPO) along with team management experience. Required Qualification: Graduate or Postgraduate Overall Years of Experience and required Skill Sets: Minimum 6-7 years with hands in international process Team handling experience Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS Be attentive to details Be able to work in a fast-paced environment Have good working knowledge in MS Office applications: Word, excel, & PPT Be able to adjust quickly and smoothly to changing p...

Role & responsibilities Experience: 3-8 years targeted. Technical Skills: Hands-on experience with REST API, SOAP, Integration Hub, and third-party integrations. Must have worked on at least two ServiceNow modules (ITSM typically included). Platform Skills: Experience with ServiceNow upgrades and clones is required. Admin Profiles: Only those with platform/integration experience (not just incident/request/SLA management) are suitable.

Job description: We're looking for a talented Operations Executive - Dark Store Operations to join our Quick Commerce Operations team at Kolkata. Incredible opportunity to work in the Operations team at a high-growth quick commerce startup to drive meaningful impact. This is an in-person role at our dark store, and you must be based at Kolkata. Role & responsibilities: Oversee 2-Hour/Same-Day Delivery Operations (Inbound, Outbound, Inventory Management, etc) across our dark stores in Kolkata Work closely with Zippee customers (D2C/Marketplaces/E-Commerce Brands) and support them in expansion/growth. Ensure 100% success rate in Same-Day Fulfillment & adhere to dark store SLAs such as inbound,...

About Role: We are looking to employ a driven and experienced Team Lead to increase service expansion within an assigned geographical area and guide a team of field service representatives. The Team Lead's are responsibilities include delivering exceptional service to potential and existing customers, evaluating the performance of the service team, and preparing concise service reports. You should also be able to develop as well as modify customer service plans as needed. To be successful as an cluster service manager, you should be committed to driving service and adept at managing a service team. Ultimately, an outstanding cluster service manager should demonstrate exceptional analytical, ...

About Organization : Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. Industry expertise since 1971 • 730,000+ clients in the U.S. and Northern Europe • Pays 1 in 12 U.S. private sector employees • Largest HR company for small to medium-sized businesses • Product development company having products for payroll, accounts, benefits, and HR. What we are looking for Need More Than 7+ Years of experience in BPO Operations Team handling, customer service, People management) Strong people management (Team Handling) experience Need more than 3+ Years of team handling experience Strong v...

As a Valuations and Technical Audit Manager at our company, your role involves managing valuations, technical audits, and setting up standard processes while monitoring technical evaluations in the assigned location/branch. **Core Responsibilities:** - Ensure that the NPA's are maintained at minimum trigger levels and recommend appropriate legal actions for stress contracts - Manage portfolio movement and control loss for the specific product in the assigned region, keeping roll forward rates to higher buckets within defined parameters - Analyze and maintain zero delinquency within required parameters/policies and systems, publish MIS, review daily collections, pending cases, and expected de...

As the Business Head for the Staffing & Talent Division at SkillzRevo, your role involves building, scaling, and leading the division to success. You will be responsible for various key aspects including sales leadership, client acquisition, recruitment operations, P&L management, and team development. Key Responsibilities: - Develop and execute a 12-month growth plan for the staffing vertical, focusing on IT & Non-IT staffing, contract staffing, permanent hiring, and RPO. - Drive revenue by achieving monthly/quarterly targets for closures, billing, and client acquisition. - Identify and acquire enterprise clients and startups, build and maintain CXO-level relationships, and lead proposal de...

As a Senior Master Data Administrator with 5+ years of experience, your role will involve following defined standard operating processes and procedures for all deliverables. Your key responsibilities will include: - Taking ownership of performance against all assigned Master data processes and key categories. - Being accountable for the quality and accuracy of the data. - Planning and prioritizing workload to ensure accurate delivery within specified timelines. - Ensuring timely and accurate updates of all master data records. - Maintaining the SLA of each period and delivery performance. - Maintaining and clearing reports on time. - Updating and maintaining Product master data in SAP as per...

As a Transaction Solutions Analyst at SiteMinder, you will play a crucial role in handling escalated inquiries from the support team, taking ownership of customer problems, and working to identify, respond to, and resolve issues. Additionally, you will be responsible for training and educating internal support and onboarding teams on new product features and best practices for handling customer issues. Your commitment to acquiring new knowledge and contributing to SiteMinder's shared knowledge base will be essential in ensuring the team achieves its goals, objectives, and SLAs. Key Responsibilities: - Handle escalated inquiries from the support team, taking ownership of customer problems, an...

Role Overview: As a key member of the WNS Operations team, your primary responsibility will be to lead, motivate, groom, and develop a team of 15-20 members to ensure the achievement of Service Level Agreements (SLA). You will act as a crucial interface between various departments within WNS to address issues and gain necessary support. Additionally, you will collaborate with managers and team members to implement process improvement ideas and enhance operational efficiency. Your role will require a comprehensive understanding of different operational areas, including process knowledge, as well as effective management of a team of 10-15 Full-Time Equivalents (FTEs). Key Responsibilities: - L...

You will be responsible for maintaining accurate records of customer accounts, credit limits, and collection activities. This includes preparing regular reports on debtor balances, aging analysis, and collection performance. You will be expected to chase overdue invoices via emails and calls, updating reports in real time. Additionally, you will need to liaise with all relevant departments to resolve disputes and discrepancies. If you identify high-risk accounts, you should escalate them to management and recommend the appropriate action. Your role will also involve preparing cash forecast files based on multiple factors and aligning with the cash application team to ensure the correct alloc...

You will be joining Owens & Minor as a Senior Service Desk Associate in the Global Service Desk team of Infrastructure Managed Services. Your primary responsibility will be to provide first contact support to end-users through various channels like telephone, web portal, email, and chat to ensure prompt and effective resolution of their IT-related issues. You will also assist users with PC hardware, software, printer problems, and prioritize incidents based on defined processes to meet SLAs. Additionally, you will escalate incidents when necessary, document the incident-solving process, research solutions, and develop help sheets for end users. Your role will involve working in shifts in a 2...

Role Overview: You will be responsible for managing customer queries and operations in this operational role. You may seek appropriate guidance to ensure the delivery of quality outcomes. Your main responsibilities will include taking ownership of customer issues, solving problems by providing resolutions, researching, diagnosing, troubleshooting, and identifying solutions to resolve system/application issues. You will also need to follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams and ensure SLAs are achieved while working proactively to maintain the same. Key Responsibilities: - Taking ownership of customer issues reported and solving th...

Immediate Hiring for Team Leader Location-:Noida Shift-: US shift Min 2 Yrs Exp as Team Leader in International BPO Performance Management, Attrition and Shrinkage Call@9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 10 LPA Experience of US Collections is mandatory. Customer Service / Chat / Email / Domestic exp will not be considered Call@9953262467

Immediate Hiring for US Voice Process Location-:Noida Shift-: US shift Min 1 Yr Exp in US voice Process Performance Management, Attrition and Shrinkage Call@9386581925 / 9205503253 or share cv to sumit@shadowplacements.com Required Candidate profile Sal Upto 5 LPA Experience of US Process is mandatory. Chat / Email / Domestic exp will not be considered Call@9386581925 / 9205503253

We are looking for a skilled Team Leader to join our Operations team in the International sector. The ideal candidate will have 2 to 5 years of experience and be based in TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED. Roles and Responsibility Lead and manage a team of operations professionals to achieve business objectives. Like a Rostering, Shrinkage, Attrition, AHT, CSAT, SLA Management, People Management Skills, Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction. Analyze performance metrics and provide feedback to team members. Ensure compliance with company polic...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management Good to have skills NA Minimum 0-2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. You...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will invo...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will invo...

Hiring Sales Team Leader (2–4 yrs exp, no freshers). Lead & motivate sales team, drive sales, manage targets, ensure high productivity, and achieve business goals. Required Candidate profile Graduate with 2–4 yrs in sales, proven team leadership, target-driven, strong communication & negotiation skills. Freshers not eligible.

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your ...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your ...