4871 Sla Management Jobs - Page 25

Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensiti...

Teleperformance is hiring for Team Leader for Jaipur & Malad Location. Need candidates with min. 1 year of experience as a TL, in international process. Excellent Communication skills Graduation Mandatory, BPO experience is Mandatory, Candidates must be aware about the KRAs and KPIs of a Team Leader, People Management Skills, Shrinkage Control, Attrition Management, AHT, CSAT, SLA Management, Rotational shifts, 5 days working. Interested candidates can share their profile at Yamanurappa.kuri@teleperformancedibs.com Contact: 9449900627

Please share your cv @shikha.nillay@provana.com or whatsapp me at 7578565526.. Please read carefully about roles & responsibilities and skills we required..... R esponsibilities: Plan, organize, and execute the transition of critical business processes from the client to internal teams. Liaise with clients and internal departments to ensure that all system and access requirements are in place for a smooth transition. Act as a key liaison between the client, internal stakeholders, and transition teams to facilitate effective knowledge transfer. Develop and maintain detailed transition plans. Ensure all activities adhere to the transition schedule. Capture the business process through video/Zo...

Roles and Responsibilities Manage a team handling international chat processes, ensuring excellent customer service delivery. Oversee the entire team's performance, including AHT management, CSAT improvement, attrition control, shrinkage reduction, SLA adherence, KPI tracking, and people management skills. Develop and implement strategies to enhance team productivity, efficiency, and overall success. Collaborate with cross-functional teams to resolve complex issues and drive business growth. Ensure compliance with company policies, procedures, and regulatory requirements. Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join ...

Preferred candidate profile look after Operations across pan India sites/ location. Strategic and operational planning. Overseeing daily activities to ensure smooth, efficient, and productive operations, which includes managing staff schedules and workloads. Manage resources, staff, budgets, and supply chains, while also focusing on quality assurance, safety compliance, and cross-departmental collaboration to meet organizational goals. Managing budgets, overseeing procurement, and ensuring the right resources (labor, materials, etc.) are available when needed. Analyzing and optimizing processes to increase efficiency, reduce waste, and lower costs by identifying bottlenecks and implementing ...

About The Role Skill required: Order to Cash - Account Reconciliations Designation: Delivery Operations Associate Manager Qualifications: BCom/MCom Years of Experience: 10 to 14 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Pr...

About The Role Skill required: Employee Services - Customer Care Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Data entry in Human Resource systems (Success factors) and tracking tools.Update HRIS systems, which include, but not limited to internal and client-based applications with HR transactionsReceives requests from employees via the clients ticketing tool.Reviews all input to ensure data is compliant with company practices.Communicates with employees to request corrective or additional data and confirm receipt of requests for processing.Analyzes output report to ensure data has been processed accurately...

AsProcessAnalyst – Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client ...

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up...

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Risk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :You will play a key role in ensuring squads operate efficiently, remain compliant, and maintain control over their platforms. You will collaborate closely with Risk Champions, Tech Leads, Architects, and Lead Engineers to support teams in detailing and understanding in-control deliverables. Your role involves translating requirements into actionable gui...

Role Description Operations provides support for all of Deutsche Banks businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and service centers in locations including Bucharest, Moscow, Pune, Dublin and Cary. A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development oppo...

About the Job Were changing the way people think about customer care, and we need your help! We are seeking a Team Lead to guide and support our Customer Service Representatives (CSRs), ensuring consistently high-quality customer interactions. The role requires a deep understanding of our partners brand, values, products, promotions, and procedures. Additionally, the Team Lead will play a key role in fostering team growth through regular performance assessments, training initiatives, and personalized career development planning. As a Team Lead, You Will Oversee and support Customer Service and Technical Support Representatives (CSRs), while also handling chat interactions when required. Faci...

Position Overview We are seeking a Service Delivery Operations Specialist with a strong background in PSA platforms and service delivery operations to join our Partner's team. This role will focus on implementing and managing operational processes, ensuring system reliability, and delivering high-quality service to clients. The ideal candidate is a process-driven executor who thrives in a collaborative environment and is comfortable managing critical platforms while supporting customer needs. Key Responsibilities Process Implementation: Translate process designs into functional operational workflows, ensuring seamless execution in real-world environments. Platform Administration: Manage and ...

Role & responsibilities Manage the day-to-day operations in accordance with requirements and SLAs set out in the MSA. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases Provide exceptional people management, mentorship and career development to members of your team, including managers and reps, achieve low attrition levels and high employee engagement Drive Operations teams to deliver continuous improvement and productivity/quality gains Flag and escalate business risks timely to client Routinely audit agents for their metrics and work. Coaching and feedback based on ...

The role holder will be part of R2P team supporting the UK Ops. The team will be responsible for sourcing, negotiating and buying of goods materials and services to ensure that the company operational needs are met, taking into account price, quality and delivery and to ensure continuity of operations. The role holder will also support the BU governance of procurement policy compliance and support sites on urgent material requests. Responsibilities Create and place all purchase orders; Logistics - with vendors for logistics services and coordinate proper invoicing HSE - Ordering PPE, vendor management, quality signage / local site based needs QFS - Procure chemicals / testing equipment / sit...

What Were Looking For: Minimum 2+ years of experience as Assistant Manager – Operations (BPO/International Voice process preferred) Strong people management & leadership skills Excellent communication & stakeholder management Ability to analyze, strategize & deliver results Key Responsibilities: Lead operations for the International Hospitality process Drive performance & meet/exceed KPIs Motivate, mentor & manage a high-performing team Collaborate with leadership to deliver exceptional customer experience

Job Description: Global Category Manager IT Services Location: Chennai, India As Global Category Manager Hardware & IT Services (m/f/d), you will be responsible for the strategic procurement and category management of IT Services across our global organization. This role includes functional leadership responsibilities and close collaboration with the Global Category Team Lead and Director. Your stakeholders are spread between cross-functional teams such as IT, Engineering, and Product management. You will also be expected to manage relationships with Managed Service Providers (MSPs), to run complex strategic projects, and to contribute to the development of a cost-efficient and future-orient...

Were Hiring – Team Lead Operations Are you a dynamic leader with experience in international telecom processes? Position: Team Lead – Operations Location: Gurgaon Experience: 3+ Years (International Telecom or Sales Process will be preferred) Key Skills: Team management, performance coaching, process optimization, KPI achievement Why Join Us? Work with a global leader in customer experience Growth & learning opportunities Dynamic and collaborative work environment

Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Support Reports To: Customer Support Manager / Head of Customer Experience Job Type: Full-time Job Summary: We are seeking a proactive and customer-focused Customer Support Team Lead to oversee daily operations of our support team, drive performance, and ensure a seamless experience for our customers. You will lead by example, mentor team members, resolve escalated issues, and continuously improve support processes. Key Responsibilities: Team Leadership: Lead, motivate, and mentor a team of customer support representatives. Monitor team performance and provide coaching and feedback. Schedule shifts and manage work...

The Opportunity This is an exciting opportunity to join a fast-growing team within EY. Part of the GDS-GCO Enablement team in India, the role will work with legal/Global General Counsels Office (GCO) attorneys, and support EYs business on vendor contracts. You will provide legal support to the business and become a trusted adviser of stakeholders (often at senior leadership level). You will be expected to assess and understand how risks can be best managed and mitigated. Your responsibilities Key responsibilities will include the following: Drafting, reviewing, negotiating, finalising and advising on client and procurement contracts (for EY and its global network member firms) and shall incl...

Description: Responsibilities Coordinate project activities with project leads and practices to ensure smooth project execution. Create requisitions and track demand to ensure timely resource allocation. Support production support projects leveraging past experience to enhance project outcomes. Assist in managing Service Level Agreements (SLAs) as needed. Utilize ITIL training to improve project processes and outcomes. Communicate effectively both verbally and in writing with team members and clients. Apply advanced Excel techniques for data analysis and reporting. Develop and deliver presentations using PowerPoint. Report on project progress demand tracking and project allocation. Work conf...

Description: Generic JD:This role will have the responsibility of administering and being accountable for and ensuring adherence to the Capgemini Change Management process and therefore will work closely with all ITIL towers and Support Towers. The Change Manager will administer, manage and carry out all aspects of the Change Management process for the Customer. This role will also ensure data yielded from this process will be of high quality and provide management with the right level of business intelligence. Major Responsibilities and Duties Ensure that Change Implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt Ensure th...

Job Purpose The work stream requires performing the HR transaction processing in any of the Data mgmt. tools pertaining to employee data Management and updating records from Hire to Termination. Processing and Quality checking Process reporting and training Queue management & maintaining SLAs Update SOP and other process documents Ensuring compliance of all internal policies Process improvement Providing timely updates to TL and onshore counterparts You are meant for this job if: Minimum 2-5 years experience in Data Management (employee services) Should have experience in HR Operations with ERP tool like Oracle-HCM or SAP Good communication, analytical and management skills Effective/Accurat...

Level 2 To be managed by TechM 1. Provide second level support to end users and level 1 support team for ECTO and SFTT Solution. 2. Collaborate with level 1 team is resolving support tickets, emails, and phone calls in a timely and professional manner. 3. Perform configuration that are result of Incidents, Change Request, RITM and SCTasks. 4. Troubleshoot and resolve user issues related to time off requests, time tracking, and other functionalities within the applications. 5. Collaborate with level 1 technical support team to escalate and resolve complex customer issues. 6. Conduct remote troubleshooting sessions with end users to diagnose and resolve technical problems. 7. Document and trac...