About the job: Key responsibilities: 1. Track delivery SLAs, order fulfilment, issue resolution, client expansion, and overall client satisfaction 2. Monitor day-to-day operations via dashboards and coordinate with internal ops, tech, and city teams to resolve delivery hiccups swiftly 3. Build strong, proactive relationships with client POCs, share performance insights, work on account growth, and ensure client retention 4. Identify process bottlenecks and push for operational improvements while working closely with warehouse and delivery teams to ensure seamless execution 5. Prepare weekly and monthly reports on account performance Who can apply: Only those candidates can apply who: Salary: ₹ 2,00,000 - 3,00,000 /year Experience: 0 year(s) Deadline: 2025-06-20 23:59:59 Other perks: Informal dress code, Free snacks & beverages Skills required: MS-Excel, Client Relationship Management (CRM), Client Relationship, Effective Communication and Customer Support About Company: Zippee is India's 1st quick commerce logistics platform for e-commerce brands. Brands can connect their online stores to Zippee & kickstart quick commerce via our network of dark stores & last-mile fleets across India. This approach significantly improves customer loyalty, logistics costs, and RTOs. We're backed by VCs & founders of India's largest unicorns.

Job description About Us Zippee improves customer loyalty & RTOs for India’s top consumer brands by enabling Quick Commerce on their websites. Brands connect their online store to our platform in just a few clicks & can kickstart 2-Hour/Same-Day Delivery for consumers through our dark store network across India. Our team comprises folks from Reliance Retail, Zomato, Blinkit, Retention Science, and institutions like Hindu College, BITS Pilani, and the University of Southern California. We are well-funded by VCs & founders of India's biggest unicorns. Learn more at www.zippee.delivery Job Description We're expanding our HR team with a Human Resource Executive (3-6 years of experience) to make Zippee: The Best Place to Work At. You will implement strategies to recruit, hire, onboard, train, motivate, and exit employees. An incredible opportunity to drive meaningful impact at a VC-backed Quick Commerce startup. This is an in-person role in a high-pressure startup environment in Gurgaon. Bonus points: If you have prior HR experience at a logistics, warehousing, or quick commerce company. Responsibilities Lead end-to-end HR function and work with Management to create a rockstar, inclusive, and high-performing culture. Design JDs, interview questions, and assessments to reflect each position’s requirements. Coordinate with Hiring Managers to recruit and onboard new hires across levels. Source candidates through online platforms and professional networks. Lead employer branding and employee engagement initiatives. Conduct performance reviews and provide feedback to the Management. Manage Payroll and benefits for employees. Helped management forecast quarterly and annual hiring needs. Qualifications A Master's degree or MBA in Human Resources is preferred. 2-6 years of experience in Human Resources, Recruiting, and Talent Acquisition (preferably at a startup). Attention to detail and good judgment. Ability to work with diverse stakeholders and thrive in a dynamic startup environment. Excellent communication, analytical skills, and strong influencing skills. Benefits Opportunity to be part of a tight-knit rocketship passionate about empowering consumer brands in the quick commerce era. Annual company retreat. Growth. Show more Show less

About Us: Zippee is India's #1 Quick Commerce Logistics platform for consumer brands. Brands connect their online store to our platform in just a few clicks to kickstart 30-Min/120-Min/Same-Day Delivery for consumers through our dark store network across India. Our team is ex. Zomato, Retention Science, Blinkit, Oracle, and institutions like Hindu College, BITS Pilani, and the University of Southern California. We are well-funded by VCs & founders of India's biggest unicorns. Learn more at www.zippee.delivery Job Description: We're looking for a rockstar Technical Program Manager with 3-6 years of relevant experience, preferably in B2B SaaS or Quick Commerce/Logistics. Exciting ground-floor opportunity for someone who values ownership, a close-knit team, personal growth, & helping scale an early high-growth startup. Responsibilities: Own and lead high-impact, cross-functional projects end-to-end: from scoping to execution. Play a key role in technical solutioning: understanding business requirements and stitching together logistics systems to create scalable functional flows. Work with internal teams (engineering, ops, product) and external partners to ensure seamless integration and rollout of technical solutions. Solve problems across last-mile delivery, warehousing, real-time tracking, and quick commerce enablement. Requirements: 3+ years of experience in program management, product, or system integration roles in tech or logistics companies. Strong technical thinking — you don't need to code, but you must understand how systems work and talk to each other (APIs, webhooks, basic system architecture, etc). Excellent logical reasoning and ability to learn new tools or domains quickly. Must thrive as a self-starter in a dynamic, high-pressure startup environment. Benefits: Opportunity to be part of a tight-knit rocketship in quick commerce. Annual company retreat. Growth

Key Responsibilities Handle invoice ageing Regular payment tracking of all clients Payment follow-ups on a daily basis Follow-up on overdue accounts Maintain proper records of client transfers Account reconciliation About Company: Zippee is India's 1st quick commerce logistics platform for e-commerce brands. Brands can connect their online stores to Zippee & kickstart quick commerce via our network of dark stores & last-mile fleets across India. This approach significantly improves customer loyalty, logistics costs, and RTOs. We're backed by VCs & founders of India's largest unicorns.

As a part of this role, you will be responsible for handling invoice ageing, following up on overdue accounts, maintaining proper records of client transfers, and performing account reconciliation. You will play a crucial role in ensuring the smooth financial operations of the company. The company you will be working for, Zippee, is India's 1st quick commerce logistics platform for e-commerce brands. Zippee enables brands to seamlessly connect their online stores to its network of dark stores and last-mile fleets across India, facilitating quick commerce. This innovative approach not only enhances customer loyalty but also optimizes logistics costs and reduces RTOs. Zippee is well-supported by venture capitalists and the founders of India's largest unicorns. Join us in revolutionizing the e-commerce logistics landscape.,

Job Description: We're looking for a talented & experienced Assistant City Lead (Operations)- Special Projects in Hyderabad. Incredible yet challenging opportunity to work with Operations team at a high-growth Quick Commerce startup to drive meaningful impact. Responsibilities: Help oversee 30-Min/60-Min Delivery operations across multiple dark stores in Hyderabad. Manage all dark store/delivery fleet teams along with the launch of new dark stores across Hyderabad, as per the expansion plan. Work closely with our customers (D2C/E-Commerce Brands) and support them in expansion/growth across Bangalore. Own all aspects of dark store & last-mile operations such as inbound, inventory management, outbound, manpower planning, rostering, training, employee engagement, vendor partnerships, COD management. Ensure a streamlined Supply Chain to drive 100% success rate in 30-Min/60-Min/Same-Day Delivery & meet SLAs across the city. Lead all metrics related to reliability, customer experience & CPO (cost-per-order) as per business needs, while continuously developing & implementing SOPs (dark store + last-mile) to improve them. Oversee weekly audits and daily MIS reporting to Management. Help create a rockstar culture amongst your team to scale to profitability. Qualifications: 4-8 years of Operations/Supply Chain Management experience, at Quick Commerce/ Ecommerce warehousing/logistics companies. Team management, stakeholder management, & independent decision-making experience are a must. Must have an owner's mindset. We are looking for owners, not employees. Benefits: Be part of a tight-knit rocket ship passionate about empowering Ecommerce brands in the quick commerce era. Annual company retreat. Growth Opportunities

Job Description: We're looking for a passionate Key Account Manager (Customer Success) who'll launch India's biggest Ecommerce/D2C brands as Zippee customers & help them grow. You'll proactively partner with customers to ensure their success ( while working cross-functionally to drive revenue & deliver on critical objectives). Ideal candidate will have strong analytical skills, thrive as a self-starter in an early-stage environment, & drive high-level strategic discussions. This is an in-person role at our Gurgaon HQ & you must be based in Delhi NCR. What you will do: Handover of accounts from Partnerships to ensure successful launch and growth of the brand. Drive value of our Quick Commerce Logistics platform to customers & be their point of contact to achieve business goals. Influence customer lifetime value through higher product adoption, customer satisfaction, and overall CSAT scores. Help guide Product Roadmap by ensuring that Brand Requirements & Product Feedback are being captured. Help grow revenue pipeline by closing Expansion Opportunities and Renewals (up-selling & cross-selling) Help troubleshoot, escalate, and ensure quick resolution. Identify at-risk customers & leverage response strategies to mitigate churn. Work with brands to produce testimonials, marketing assets, and case studies. Qualifications 3-6 years of relevant Key Account Management/Customer Success experience. Strong communication, objection handling, & persuasion skills. Experience working with customers on metrics like CSAT, NPS, LTV, Adoption, Churn, Customer References. Ability to prioritize & manage multiple projects at once. Strong desire to work in a fast-paced, entrepreneurial environment. A people person with integrity & no ego. Bonus points if you have: Prior customer-facing (customer success, account management) experience in B2B SaaS/Logistics tech/D2C enabler companies. Managed accounts of Indian D2C brands/CXOs. What you will get Be part of a small tight-knit team building India's fastest-growing Quick commerce logistics Startup. Unlimited fun & learning Annual company retreat Growth Opportunities