Key Account Manager: Customer Success

• We're looking for a passionate

  Key Account Manager (Customer Success) who'll launch India's biggest Ecommerce/D2C brands as Zippee customers & help them grow.

• You'll proactively partner with customers to ensure their success (

  while working cross-functionally to drive revenue

  & deliver on critical objectives).
• Ideal candidate will have strong analytical skills, thrive as a self-starter in an early-stage environment, & drive high-level strategic discussions.
• This is an

  in-person role at our Gurgaon HQ

  & you must be based in Delhi NCR.

What you will do:

• Handover of accounts from Partnerships to ensure successful launch and growth of the brand.
• Drive value of our

  Quick Commerce Logistics platform

  to customers & be their point of contact to achieve business goals.
• Influence customer lifetime value through higher product adoption, customer satisfaction, and overall CSAT scores.
• Help guide Product Roadmap by ensuring that Brand Requirements & Product Feedback are being captured.
• Help grow revenue pipeline by closing Expansion Opportunities and Renewals (up-selling & cross-selling)
• Help troubleshoot, escalate, and ensure quick resolution. Identify at-risk customers & leverage response strategies to mitigate churn.
• Work with brands to produce testimonials, marketing assets, and case studies.

Qualifications

• 3-6 years of relevant Key Account Management/Customer Success experience.
• Strong communication, objection handling, & persuasion skills.
• Experience working with customers on metrics like CSAT, NPS, LTV, Adoption, Churn, Customer References.
• Ability to prioritize & manage multiple projects at once.
• Strong desire to work in a fast-paced, entrepreneurial environment.
• A people person with integrity & no ego.

Bonus points if you have:

• Prior customer-facing (customer success, account management) experience in

  B2B SaaS/Logistics tech/D2C enabler companies.

• Managed accounts of Indian D2C brands/CXOs.

What you will get

• Be part of a small tight-knit team building India's fastest-growing Quick commerce logistics Startup.
• Unlimited fun & learning
• Annual company retreat
• Growth Opportunities