We are looking for a versatile and detail-oriented Product Operations Analyst to manage and streamline various aspects of our e-commerce operations. A successful candidate will be a self-starter & learner, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment. The right candidate will be self-motivated and always go the extra mile to deliver above and beyond what the role requires. Role Includes but not limited to: Create ecommerce stores using self-serve functionality; Knowledge of various widgets and features of typical ecommerce stores. Handle Merchandising Issues to maintain smooth functioning of Client Stores. Search Benchmarking for clients’ search data. Regular Merch QC to ensure accurate and up-to-date product information, specifications, site navigations, pricing etc on client properties. Create and maintain Dashboards to analyse various Metrics. Knowledge about Ontology schema preferred. Responsible for various data ingestions through specific tools & commands Oversee and work with 3P consultants for Product Enrichment and other tasks & be responsible for QC. SOP creation for internal and 3P consultants. Raising key issues and options for resolution working with Engg & Product teams Interact with Product Teams/Stakeholders to implement enhancements Define, plan, and drive operational process improvement initiatives focused on the efficiency of product management. Required skills and experience: Bachelor’s degree in Business, Information Technology, E-Commerce, or a related field. 2+ years of related experience in product operations, business operations or similar Proven experience in ecommerce themes & operations, merchandising, and client management. Passionate about using data to drive decisions Ability to lead multiple concurrent projects and drive initiatives in a cross-functional environment Strong leadership skills with experience in leading and developing cross functional teams Effective analytical, problem-solving and communication skills, with the ability to influence, lead and partner across functions and teams Ability to work collaboratively with clients and internal teams independently. Highly detail oriented.
Job description Tectonic is looking for a Customer Success Manager who is a dynamic, passionate, self-starter to join our team. You’ll be working with a wide range of customer personas globally. Your job is to support & onboard our new customers as well as existing customers ranging anything from BAU to new use-cases requirements from customers and/or working along to understand & own to get that deployed to the customer websites of the new features built on Tectonic. This role is a hybrid of customer success associate as well as product & account support. An ideal candidate should have proven technical aptitude in past role(s) by learning technical products, adjusting complex explanations depending on your audience, and troubleshooting basic issues where necessary. You excel in a fast paced environment, working as a customer’s internal advocate to remove obstacles that may impede a customer’s experience with Tectonic. You thrive on solving new, complex challenges that are unique to your customers and their businesses. You care deeply about building trust with everyone you work with. Key responsibilities: Tectonic is looking for a Customer Success Manager who has a successful track record of working with both technical and non-technical teams. Build, maintain, and nurture relationships with clients. Act as the primary point of contact for their partner communications and support. Coordinate client onboarding processes and ensure smooth integration. Understand client objectives & requirements clearly and collate them promptly on the internal ticketing system. Assist in the planning and execution of all the client asks. Collect feedback and provide actionable insights to improve client experience. Track performance metrics and prepare regular reports for internal and client review. Collaborate cross-functionally with internal teams such as Product, Design, Engineering and Operations. Key requirements: Experience working in an e-commerce environment. MBA - recent graduate or up to 1 year of experience. Excellent verbal and written communication skills is a must. Strong interpersonal skills and a client-focused approach. High level of professionalism, confidence, and enthusiasm. Ability to manage multiple stakeholders and projects simultaneously. Basic understanding of client relationship management.. Self-starter with ownership and solution-oriented mindset.