Product Operations Analyst

We are looking for a versatile and detail-oriented Product Operations Analyst to manage and streamline various aspects of our e-commerce operations. 

A successful candidate will be a self-starter & learner, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.

The right candidate will be self-motivated and always go the extra mile to deliver above and beyond what the role requires.

Role Includes but not limited to:

• Create ecommerce stores using self-serve functionality; Knowledge of various widgets and features of typical ecommerce stores.
• Handle Merchandising Issues to maintain smooth functioning of Client Stores. 
• Search Benchmarking for clients’ search data.
• Regular Merch QC to ensure accurate and up-to-date product information, specifications, site navigations, pricing etc on client properties.
• Create and maintain Dashboards to analyse various Metrics. 
• Knowledge about Ontology schema preferred. 
• Responsible for various data ingestions through specific tools & commands
• Oversee and work with 3P consultants for Product Enrichment and other tasks & be responsible for QC. 
• SOP creation for internal and 3P consultants.
• Raising key issues and options for resolution working with Engg & Product teams
• Interact with Product Teams/Stakeholders to implement enhancements
• Define, plan, and drive operational process improvement initiatives focused on the efficiency of product management.

Required skills and experience:

• Bachelor’s degree in Business, Information Technology, E-Commerce, or a related field.
• 2+ years of related experience in product operations, business operations or similar 
• Proven experience in ecommerce themes & operations, merchandising, and client management.
• Passionate about using data to drive decisions
• Ability to lead multiple concurrent projects and drive initiatives in a cross-functional environment
• Strong leadership skills with experience in leading and developing cross functional teams
• Effective analytical, problem-solving and communication skills, with the ability to influence, lead and partner across functions and teams
• Ability to work collaboratively with clients and internal teams independently.
• Highly detail oriented.