Ethos Life

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We've issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About the Role We are looking for a Bot Automation Tester to ensure the quality, accuracy, and effectiveness of our automated customer interactions. This role will be responsible for testing and optimizing automated experiences, including self-service flows, AI-powered chatbots, and automated email communications. The ideal candidate is detail-oriented, passionate about customer experience, and skilled in testing conversational interfaces and automation platforms to deliver a flawless experience to users. Key Responsibilities Test and validate chatbot and automation workflows to ensure they function as intended across platforms Identify, document, and track bugs, inconsistencies, or user experience issues in automated interactions Collaborate with product, engineering, and CX teams to improve bot flows and resolve issues Conduct regression testing after updates or bot improvements to ensure no disruptions Analyze conversation logs and user feedback to identify failure points or optimization opportunities Develop and maintain test cases, test plans, and testing documentation for automation projects Monitor bot performance metrics and recommend improvements to enhance customer satisfaction Qualifications 2+ years of experience in testing automation, chatbots, conversational AI, or similar customer-facing technologies Experience with chatbot testing tools, automation platforms, or scripting for automated testing Strong analytical skills with a meticulous attention to detail Familiarity with customer experience and usability testing principles Excellent communication and collaboration skills Ability to work cross-functionally with product, engineering, and customer experience teams #LI-A1 #LI-Onsite Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

About Ethos ! About the role: As a full stack engineer, youll work across the stack and be responsible for the entire customer journey from where we store data to our server application logic, to our front end UI. You ll work closely with our other engineers to build and ship key features. We are detail oriented and value clean, modular, and high-performing code. Youll help architect and build our internal standards and frameworks. We love engineering-wide consistency in code and have huge ambitions on both client and server side. Duties And Responsibilities: Collaborate with other engineers and designers to develop and ship features Design, build, and maintain our API s Write efficient, modular, and reusable libraries and abstractions Design and build internal tooling to improve development efficiency Find and solve performance issues Participate in code reviews Communicate best practices to the team Mentor junior engineers Qualifications and Skills: 4+ years of full time engineering experience Expert in Javascript Full stack engineering experience in Javascript/NodeJS, Python/Django, Expert in SQL, database design, and familiarity with PostgreSQL Experience with front and back end architectural patterns of large, high-scale web applications Ability to design clean APIs and understanding of performance issues Experienced with software engineering best practices - design patterns, code reviews, unit and integration testing, etc. Command over front-end web technologies such as HTML, CSS, React Solid CS fundamentals - including data structures and algorithms Understanding of security, common attacks and defenses Knowledge of build systems configurations and setup - such as Webpack Experience with infrastructure, distributed systems, and deploying apps into a high-scale environment #LI-Hybrid #LI-DG1 . .

About Ethos ! About the Role As a front-end developer, you ll work closely with our Product and Design Team to build beautiful user interfaces for our web app on all screen formats. We make the most of modern tools like React, ES6, SASS, and more. Duties and Responsibilities: Collaborate with our designers to iterate and implement on design concepts Work with full stack/backend engineers to ship features and create experiments Write efficient, modular, and reusable front-end libraries and abstractions Find and solve performance issues Participate in code reviews Communicate best practices to the team Qualifications and Skills: 4+ years of full time engineering experience Expert in Javascript Extensive experience with modern client-side JS libraries and tooling such as React Strong understanding of HTML and CSS Awareness of cross-browser compatibility issues Familiarity with server-side technology such as Node.js, Rails, Django, etc. Exposure to architectural patterns of large, production environment web apps Experience with client-side performance and optimization Demonstrate design, UX sensibility, and attention to detail Solid CS fundamentals Understanding of web security, common attacks and defenses Knowledge of build systems configurations and setup - such as Webpack Experience architecting web analytics, conversion analytics, and A/B testing systems Experience building and maintaining open source repositories Experience with PostgreSQL, Segment.js #LI-Hybrid #LI-DG1 . .

About Ethos ! About the Role As a Senior Frontend Engineer, you will be responsible for the user interfaces and experiences that our customers interact with. You ll work closely with our designers to build beautiful user interfaces for our web app on all screen formats. We make the most of modern tools like React, ES6, SASS, and more. You will also be responsible for architecting and developing our core frontend infrastructure. Duties and Responsibilities: Collaborate with our designers to iterate and implement on design concepts Architect and build our client-side infrastructure Work with full stack/backend engineers to ship features Write efficient, modular, and reusable frontend libraries and abstractions Find and solve performance issues Participate in code reviews Communicate best practices to the team Mentor junior developers Qualifications and Skills: 7+ years of full time engineering experience Expert in Javascript Extensive experience with modern client-side JS libraries and tooling such as React Awareness of cross-browser compatibility issues Familiarity with server-side technology such as Node.js, Rails, Django, etc. Exposure to architectural patterns of large, production environment web apps Experience with client-side performance and optimization Demonstrate design, UX sensibility, and attention to detail Understanding of web security, common attacks and defenses Knowledge of build systems configurations and setup - such as Webpack Experience architecting web analytics and A/B testing systems Solid CS fundamentals #LI-Hybrid #LI-DG1 . .

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights Global Insurtech 50 list and BuiltIns Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role The Sr. Salesforce Business Systems Analyst will work closely with Sales, Customer Success, and other cross-functional teams to provide the first level of support for Salesforce and integrated apps. As a Sr. Salesforce Business Systems Analyst, you will be expected to review, prioritize, troubleshoot, and/or escalate issues reported by end users. Also, you will play a critical role in maintaining our Salesforce org and integrated Sales apps, supporting end users, and ensuring smooth operations of our business processes. The ideal candidate should possess strong analytical skills, excellent communication abilities, and a solid understanding of Salesforce administration. Duties and Responsibilities: Perform Salesforce administrative tasks, including but not limited to, user management, security settings, Lightning page configurations, reports and dashboards. Create and maintain Salesforce Flows to support business needs. Collaborate with cross-functional teams to configure and customize Salesforce features and functionalities. Provide prompt and efficient support to end users regarding Salesforce usage, troubleshooting issues, and resolving technical problems. Serve as a primary point of contact for user inquiries, clarifications, and escalations related to Salesforce. Understand business priorities and effectively prioritize tasks and requests. Determine when to say no or recommend alternative solutions based on feasibility, resource constraints, or alignment with business objectives. Engage and manage relationships with stakeholders at all levels, including business users, IT teams, and management. Collaborate with stakeholders to understand their needs, gather requirements, and ensure alignment between business goals and system capabilities. Analyze business requirements and collaborate with stakeholders to identify system enhancement opportunities. Evaluate potential solutions, assess their feasibility, and present comprehensive analyses of pros and cons. Create and manage Jira tickets for Salesforce-related issues, enhancements, and change requests. Collaborate with development teams, track ticket progress, and ensure timely resolution of issues. Expected Qualifications and Skills: 3+ years as a Salesforce Business Systems Analyst or similar role. Knowledge of Salesforce Sales and Service Cloud administration, configuration, data structures, object relationships, and best practices. Current Salesforce Admin certification, plus at least one additional more advanced certification (e.g. Advanced Admin, Platform App Builder, Service Cloud Consultant, etc.) Proficiency in data import tools and techniques within Salesforce (e.g., Salesforce Data Import Wizard, Data Loader, or third-party tools). Experience with at least two Sales and/or Customer Success Operations tools. Excellent analytical and problem-solving skills. Exceptional communication and interpersonal skills. Ability to manage stakeholders effectively and navigate challenging situations. Detail-oriented with a focus on accuracy and quality. Strong organizational and time management abilities. Proficiency in creating and managing Jira tickets. Familiarity with other business systems and integrations. #LI-Hybrid #LI-DG1 Don t meet every single requirement? If you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice .

About Ethos Ethos was created with the aim of simplifying and expediting the life insurance process for a large number of families. The approach adopted by Ethos combines industry knowledge, innovative technology, and a personal touch to help you find the most suitable policy to safeguard your loved ones. Utilizing advanced technology and data science, we have revolutionized the life insurance journey, making it more accessible and convenient than ever before. By leveraging predictive analytics, we have transformed what was traditionally a lengthy process into a modern digital experience that can be completed within minutes! With a monthly issuance of billions in coverage, we have broken down the conventional barriers, bringing the industry into the contemporary era. Our comprehensive technology platform forms the foundation of financial security for families. At Ethos, our mission is to simplify, accelerate, and enhance the life insurance process for everyone. Our esteemed investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, as well as prominent personalities such as Jay-Z, Kevin Durant, and Robert Downey Jr. Recently, we were recognized on CB Insights" Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. With rapid expansion on the horizon, we are seeking dedicated individuals to help protect the next million families! About the Role Ensuring an exceptional customer experience is paramount to Ethos" mission and will be a key factor in our growth and success within the life insurance sector. We are seeking an Operations Analyst who can empower our Customer Experience (CX) and Insurance Administration teams to deliver this outstanding experience. To excel in this position, you must be enthusiastic about streamlining operations to enhance the Ethos customer journey. Roles & Responsibilities: - Utilize metrics, personal analysis, and feedback mechanisms to identify, address, and enhance current CX processes to accommodate company growth - Unearth and review actionable data-driven insights with management to facilitate informed decisions, enhance customer experience processes, boost overall productivity, and elevate customer satisfaction - Identify inefficiencies and gaps in existing tools and internal operational processes, and oversee the implementation of enhancements - Assess new enabling technologies, lead the implementation and integration of new solutions - Collaborate with engineering partners to define, prioritize, and implement automation and process enhancements in Salesforce to enhance productivity and customer satisfaction - Develop internal processes and systems to drive productivity and automation at scale - Collaborate with leadership to collect necessary data inputs for tracking data and translating data into practical insights - Stay abreast of the latest industry trends, tools, and methodologies to ensure implementation of solutions and processes that contribute to delivering an exceptional customer experience Qualifications and Skills: - Minimum of 5 years" experience as an operations professional with a focus on analysis and data-driven insights leading to process improvements and efficiency gains - Background in process development for high-volume production environments - Proficient in project management with the ability to evaluate, reprioritize, and deliver results within team deadlines - Demonstrated success in building and implementing complex business requirements in Salesforce and third-party applications for sales or support organizations with high velocity - Excellent communication skills with the capacity to effectively convey messages to diverse stakeholders and audiences #LI-Onsite #LI-A1 If you do not meet all the requirements listed above but are enthusiastic about this role, we encourage you to apply. At Ethos, we are committed to fostering a diverse, inclusive, and authentic work environment. For more information on the data we collect and its potential uses, kindly refer to our California Candidate Privacy Notice.,

Ethos is dedicated to simplifying and expediting the process of obtaining life insurance for millions of families. By combining industry knowledge, innovative technology, and personalized service, we strive to provide individuals with the most suitable insurance policies to safeguard their loved ones. Our advanced technology and data-driven approach enable us to revolutionize the life insurance journey, making it more accessible and user-friendly. Through predictive analytics, we have transformed what used to be a time-consuming process into a modern digital experience that can be completed in just minutes. With billions in coverage issued monthly and traditional barriers removed, we are leading the industry into a new era, prioritizing the financial well-being of families. As a life insurance underwriter with over 3 years of experience, you will play a crucial role in our growing team at Ethos. Your expertise and passion for underwriting will be valued as you collaborate with colleagues in a supportive environment where your insights are highly regarded. You will be responsible for understanding underwriting policies, guidelines, and procedures, assessing risks based on various criteria such as medical history, occupational hazards, and financial backgrounds, and effectively communicating underwriting decisions both in writing and verbally. Your ability to drive process improvements while upholding mortality expectations, efficiently gather relevant information, and work independently on assigned tasks will be essential to your success in this role. Ideal candidates will possess a 4-year degree, comprehensive knowledge of risk selection across medical, non-medical, and financial aspects, and the ability to think critically and solve problems autonomously. A positive, inclusive, and collaborative mindset, along with strong communication skills, is essential for this position. Experience in term and permanent life insurance underwriting, as well as progress toward or completion of industry designations (e.g., LOMA, ALMI, FMLI, ALU, FALU), will be advantageous. Even if you do not meet every qualification listed, we encourage you to apply if you are enthusiastic about this opportunity. At Ethos, we are committed to fostering a diverse, inclusive, and authentic workplace where individuals can thrive and contribute meaningfully. Join us in our mission to protect the next million families and make a difference in the lives of many. To discover more about the data we collect and its application, please review our California Candidate Privacy Notice.,

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We've issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About the Role As a Security Architect, your role involves designing, reviewing, and enhancing security frameworks, ensuring alignment with business goals for both existing and new security solutions. You'll be accountable for implementing and upholding technical security measures in line with best practices and organizational needs. Effective collaboration with various teams and stakeholders will be essential to safeguard company assets and data. This role demands both active, hands-on participation and forward-thinking strategy to uphold, shape, and develop security architecture while we expand and evolve. Duties and Responsibilities: Conduct Threat Modeling & Architectural Assessments to cover all Information Security domains to ensure Security by Design Assess technologies and solutions to develop and enrich security capabilities Identify security gaps and communicate associated business risks to relevant stakeholders Craft solutions that harmonize business needs with security and compliance requirements Verify the effectiveness of security controls in mitigating identified risks Assist engineering projects across the Software Development Life Cycle (SDLC) and collaborate to prioritize product security elements effectively Apply expertise in information security and application development to instigate organizational shifts aimed at managing and resolving security weaknesses and vulnerabilities Contribute to the creation of security policies, standards, and guidelines Devise and implement frameworks for data classification, retention, and disposal to ensure alignment with data privacy regulations Spearhead initiatives for data security awareness and training Qualifications and Skills: 10+ years of experience in Information Security with at least 2 years as a Security Architect Bachelor's Degree in Computer Science or related field, or an additional 3 years of pertinent work involvement preferred Strong knowledge of prevalent security architectures, frameworks, standards and emerging threats along with strategies and technologies for defense Deep understanding of network protocols, operating systems, databases, applied cryptography, least privilege, zero trust principles, identity & access management, and other core information security concepts Expertise in cloud computing and its associated best security practices encompassing applications, infrastructure, storage, platforms, and data security Ability to conduct threat modeling and risk assessments CISSP certification, while not required, is highly preferred #LI-Hybrid #LI-DG1 Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

About the Role: As a Product Designer at Ethos, you will play a crucial role in shaping digital experiences tailored specifically for insurance agents. Your main responsibility will be to ensure that our tools are not only intuitive and engaging but also supportive of their day-to-day tasks. We are seeking an ideal candidate with a strong background in UX/UI design, prior experience working with agent-facing products, and the ability to create designs that enhance productivity and user satisfaction. Your duties and responsibilities will include: - Gamified Design Implementation: Develop and integrate gamification elements into insurance tools and agent platforms to boost engagement, productivity, and learning. - Prototyping & Interactive Design: Create wireframes, user flows, and high-fidelity interactive prototypes that showcase game-like elements in professional tools. - User-Centric Research: Conduct in-depth research with insurance agents to gain insights into their workflows, motivations, and challenges. Apply gaming principles to enhance usability and user engagement. - Collaboration: Collaborate closely with product managers, developers, and other stakeholders to brainstorm and incorporate game mechanics and design elements that enrich agent interactions. - Feedback Loop: Participate in design reviews and workshops, offering and receiving constructive feedback. Use feedback to refine designs and ensure they meet user needs and business objectives. - Visual Appeal: Ensure that all UI components and game elements align with the brand's visual guidelines while striking a balance between professional and engaging aesthetics. - Gamification Strategy: Assist in developing strategies to implement game-based elements like points, rewards, leaderboards, and progress tracking into agent-facing tools. - Documentation: Maintain comprehensive design documentation outlining game-based feature specifications and implementation guidelines. - Adaptation & Iteration: Iterate quickly on design solutions based on agent feedback and performance data to optimize usability and engagement. Qualifications and Skills: - Experience: You should possess at least 3 years of experience as a Product Designer or UX/UI Designer, with specific experience in incorporating gaming or gamification elements into digital products. - Portfolio: A strong portfolio demonstrating the use of game mechanics, visual storytelling, and user engagement strategies in digital tools, particularly in professional or business environments. - Technical Skills: * Proficiency in design tools such as Figma, Adobe Creative Suite, Sketch, etc. * Experience with prototyping tools like InVision, Adobe XD, or similar for interactive, game-like designs. * Familiarity with game development tools (Unity, Unreal Engine) is a plus but not required. - Understanding of Gamification: Demonstrated knowledge of how game mechanics can be utilized to enhance user experiences and drive engagement in non-gaming applications. - Problem Solving & Creativity: Ability to think creatively to introduce new gamification strategies that appeal to insurance agents and address user pain points. - Communication: Strong verbal and written communication skills to effectively present gamified design concepts to stakeholders. - User Research Skills: Experience in conducting user research, testing, and analysis to inform and iterate on gamified designs. - Collaboration: Ability to work seamlessly with cross-functional teams and adapt designs based on project feedback and goals. - Adaptability: Comfortable working on multiple projects and responding to shifting priorities while maintaining a high standard of work. - Experience in designing for industries that leverage gamified learning or user engagement, such as education or corporate training. - Familiarity with motivational theories and psychological principles related to gaming and user engagement. If you are excited about this role but do not meet every single requirement listed above, we still encourage you to apply. At Ethos, we are committed to creating a diverse, inclusive, and authentic workplace. Please refer to our California Candidate Privacy Notice for more information on the data we collect and how it may be used.,

You will be part of the team at Ethos, a company dedicated to making life insurance more accessible and convenient for families. By leveraging deep technology and data science, we transform the traditional life insurance process into a modern digital experience that can be completed in minutes. As a seasoned designer, you will contribute to building the next generation of products at Ethos, setting high standards for quality and impact. Your role may involve working on products like the new Will & Trust product or the core term life insurance product. Your responsibilities will include leading design strategy across multiple business units, defining the vision for the overall user experience, developing new products, and enhancing existing ones. You will be involved in both smaller projects and larger initiatives that elevate the overall product. Collaboration with executive stakeholders from engineering, product, marketing, and other departments will be essential to drive improvements in the product development process. To excel in this role, you should have at least 5 years of Product Design experience for a Senior position or 7 years for a Principal position. Experience at a venture-funded startup within the last 4 years is required, with a focus on direct-to-consumer products. You should thrive in a high-velocity, experiment-driven environment and possess the ability to balance speed with quality in your design process. Your portfolio should demonstrate your capacity to move swiftly while delivering high-quality work, including attention to interaction details, visual design, and content layout. Moreover, you should be adept at leading projects from discovery to implementation, showcasing your skills in problem definition, ideation, and validation. Your ability to measure the impact of your work on the business, coupled with clear articulation of design decisions, will be crucial. While meeting all the qualifications is preferred, Ethos encourages applicants who are enthusiastic about the role to apply, even if their experience does not align perfectly with every requirement. Ethos values diversity, inclusion, and authenticity in the workplace and is committed to fostering a supportive environment for all employees.,

About Ethos Ethos was established with the goal of simplifying and expediting the life insurance acquisition process for millions of families. Their unique approach combines industry knowledge, cutting-edge technology, and personalized service to help individuals find the most suitable policy to safeguard their loved ones. By harnessing advanced technology and data science, Ethos has revolutionized the life insurance journey, making it more accessible and convenient than ever before. Through predictive analytics, they have transformed what used to be a lengthy process into a seamless digital experience that can be completed in just minutes. Issuing billions in coverage each month, Ethos has broken down traditional barriers and propelled the industry into the modern era. Their comprehensive technology platform serves as the cornerstone of financial security for families. Ethos is committed to making life insurance more accessible, efficient, and beneficial for all. Investors in Ethos include renowned names such as General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, as well as the investment entities of Jay-Z, Kevin Durant, Robert Downey Jr, and others. The company has received recognition, being listed on CB Insights" Global Insurtech 50 and BuiltIn's Top 100 Midsize Companies in San Francisco. With rapid scaling on the horizon, Ethos is seeking dedicated individuals to protect the next million families. About the Role Creating an exceptional customer experience is at the core of Ethos" mission and will be pivotal in determining the company's growth and success within the life insurance sector. Ethos is seeking an Operations Analyst who can empower the Customer Experience (CX) teams to deliver this outstanding experience. This role will predominantly focus on customer automations, including implementing customer self-service automation and developing AI-powered chat and email bots. The ideal candidate will be passionate about streamlining processes to enhance the Ethos customer experience and possess a keen eye for detail. Roles and Responsibilities: - Gather requirements, design flows, and create content for Virtual Assistants and Chatbots - Collaborate with various teams to define requirements and design digital self-service tools for different customer scenarios - Utilize metrics, analysis, and feedback to identify and implement enhancements in current CX processes to accommodate the company's growth - Present actionable data-driven insights to management to facilitate informed decisions, enhance customer experience processes, boost productivity, and elevate customer satisfaction - Identify operational gaps and inefficiencies in existing tools and processes, and lead the implementation of enhancements - Develop internal processes and systems to drive productivity and automation at scale Qualifications and Skills: - Minimum 3 years of experience as an operations professional, with a focus on analysis and data-driven insights leading to process improvements and efficiency gains - Proficiency in designing, building, and monitoring AI-driven chat or email bots - Exceptional attention to detail and analytical mindset, with the ability to identify and resolve issues effectively - Background in process development for high-volume production environments - Strong project management skills, including the ability to prioritize tasks, meet deadlines, and deliver results - Excellent communication skills, capable of conveying messages effectively to diverse stakeholders - Proactive attitude and a sense of ownership in all tasks If you are enthusiastic about this role but do not meet every requirement listed, we encourage you to apply anyway. Ethos is dedicated to fostering a diverse, inclusive, and authentic workplace environment.,

Ethos is dedicated to providing faster and easier access to life insurance for millions of families. By combining industry expertise, technology, and personalized service, we aim to help you find the right policy to safeguard your loved ones. Our use of cutting-edge technology and data science has revolutionized the life insurance process, making it more accessible and convenient than ever before. Through predictive analytics, we have transformed what used to be a lengthy process into a quick and seamless digital experience that can be completed in just minutes. With billions in coverage issued monthly, we have broken down traditional barriers, propelling the industry into the modern era. Our comprehensive technology platform serves as the cornerstone of families" financial well-being. At Ethos, we strive to make life insurance more accessible, efficient, and beneficial for everyone. As an underwriting technology professional, you will play a crucial role in developing and enhancing our state-of-the-art life insurance underwriting engine. Your responsibilities will involve coding and authoring underwriting rules, contributing to ground truth data labeling, and actively participating in transformative projects. Your efforts will directly impact our customers, partners, and overall business success. **Duties and Responsibilities:** - Collaborate on creating an automated underwriting rules system for risk assessment - Maintain and enhance the rules within the underwriting engine - Update underwriting criteria for current Ethos products - Review and synthesize underwriting data from various sources - Assess business risk for changes to underwriting guidelines in partnership with the Head of Underwriting Strategies - Establish protocols for rule and system enhancements - Document underwriting criteria, guidelines, and workflows - Prioritize system decisions based on business needs and ROI - Ensure user proficiency with new systems through training and updates - Act as a technical liaison between the Underwriting Strategy team and IT - Serve as an underwriting rules expert - Conduct pre- and post-production testing of underwriting updates - Create a psychologically safe environment - Participate in the labeling of ground truth data to enhance underwriting models" accuracy and predictive power **Qualifications and Skills:** - 3-5+ years of life new business underwriting and case management experience - Proficiency in underwriting rules engines and rules management - Familiarity with agile environments and tools like JIRA - Understanding of data and models in underwriting processes - Strong communication skills across various stakeholders - Proven track record of identifying and delivering solutions - Team player mentality in a dynamic setting - Customer-centric mindset and a willingness to challenge conventions - Experience in end-to-end unit testing processes **Preferred Qualifications:** - Proficiency in SQL/Python - Background in medical encoding or related field within life or health insurance - Familiarity with data labeling processes for machine learning models If you are enthusiastic about this role but do not meet every requirement precisely, we encourage you to apply. At Ethos, we are committed to fostering a diverse, inclusive, and authentic workplace.,

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We've issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role Ethos is seeking a talented and driven SEO Content Writer based in Bangalore, India to join our fast-growing team. You will play a critical role in creating high-quality, search-optimized content that drives traffic, improves rankings, and supports user acquisition goals. We are looking for a proactive self-starter who is excited to help shape the content roadmap and has a passion for impactful writing in a mission-driven startup. Duties & Responsibilities: Write high-quality, engaging, and SEO-optimized content including blog posts, landing pages, and product-related copy to drive organic traffic growth. Collaborate with cross-functional teams (e.g. Product, Design, SEO, and Marketing) to align content strategies with broader business objectives. Edit and proofread content to ensure grammatical accuracy, consistency, and clarity. Monitor SEO performance metrics and iterate on content based on insights and feedback. Stay up to date with SEO best practices, Google algorithm changes, and content trends to maintain competitive edge. Contribute to building a scalable content pipeline that supports rapid testing and growth. Qualifications & Skills: 3+ years of experience in SEO-focused content writing, ideally in a B2C or high-growth startup environment. Strong grasp of SEO principles including on-page optimization, keyword targeting, and content structuring. Proven track record of producing content that ranks well and drives measurable results. Excellent command of written English for the United States audience, with a flair for storytelling and a detail-oriented approach to grammar and syntax. Comfortable working independently and managing multiple content projects simultaneously. Familiarity with tools such as Google Search Console, SEMrush, Ahrefs, SurferSEO, or similar. Experience with CMS platforms Prior exposure to the fintech, insurtech, or personal finance sectors is an advantage. #LI-Hybrid #LI-ND1 Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We've issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About the Role: The Quality Control Associate is responsible for assessing the quality of the support provided from our CX team. The QC will review case work and communication with clients and partners. This assessment will be of customer services, accuracy and conformity to company and carrier policies and procedures. This individual will assist in developing, creating, and implementing recommendations for enhancements to training materials as needed to enhance the overall customer experience. You will be responsible for reviewing work through the quality monitoring data management system. To succeed in this role, you should have a strong attention to detail, strong problem solving skills and a relentless focus on the customer experience. Roles & Responsibilities: Uses quality monitoring data management system to complete scoring of service provided via phone, email, chat or through case work Ensure proper information provided to customers and partnership agents Ensure proper processing and following of procedures outlined in company knowledge bases and procedure documents Develop strong understanding and knowledge of Ethos products and processes in order to review support provides to customers Provides trend data to QC management Provides actionable data to team management as needed Meet individual and team goals and objectives Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions Assist in training of Quality Control Associates Escalate outstanding issues to team management for resolution Perform other duties as assigned Educational & Qualifications: 1-2 years experience in customer support, customer success, operations, or related role Experience in quality assurance is a plus Experience in life insurance or related industry is a plus Can independently identify problems and perform root cause analysis Proficiency working with Salesforce or equivalent support/help desk software Strong intellectual curiosity and drive to solve problems Ability to work independently as well as collaborate with various departments #LI-Onsite #LI-DG1 Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We've issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About the Role: The role of a Customer Engagement Associate is to focus on engaging current Ethos customers, some of whom are at risk of leaving Ethos, by providing a world class customer experience through gaining an understanding of the customer's needs and re-positioning our products to ensure we're maximizing value to the customer. This may mean making adjustments to the policies/products they have and/or introducing new products to cover other value points. You will be responsible for outreach to customers who have already purchased one or more Ethos products and will assist customers with ensuring they're taking advantage of everything Ethos has to offer. If you're looking for a role that is responsible for shaping the future of the life insurance industry and provides security for families in the event that the worst were to happen, then look no further! Roles and Responsibilities: Work to engage customers (or re-engage customers when needed) through various outbound communication mediums in an effort to increase customer retention, satisfaction, and brand loyalty Make outbound calls to customers who have requested to cancel policies to conduct a needs analysis and help get customers to reconsider moving away from Ethos Strive to understand customers' needs and help customers understand how Ethos' help address those needs Be an advocate for the customer, ensuring the customer is getting what they need by working cross functionally when required Maintain a deep understanding of Ethos products and speak with customers about the most relevant features/functionality for their specific needs Help identify common customer challenges that put customers at risk of churn and help the CX, Product, and Sales teams find appropriate solutions Qualifications and Skills: Excited by a customer facing role with a desire to grow a career in customer experience, sales or account management 1-2 years experience in customer support, customer success, operations, or related role Experience in life insurance or related industry a plus, but not required Bachelor's degree preferred Possess a Life Insurance license or willingness to get licensed Proficiency working with Salesforce or equivalent support/help desk software Strong intellectual curiosity and drive to solve problems Excellent time management and prioritization necessary to balance all responsibilities Possess grit and can adapt to changes quickly Adaptable to change and ability to change tasks quickly with maintaining attention to detail Excellent phone presence and written communications skills Ability to work independently as well as collaborate with various departments Note: Work Style: Onsite in Office Location: Bangalore #LI-A1 #LI-Onsite Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We've issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About the Role Ethos is seeking a detail-oriented and highly organized Documentation Specialist to join our team. In this role, you will be responsible for creating, organizing, and maintaining clear and accessible documentation across the Org. You'll work closely with cross-functional teams to ensure that our internal knowledge base (primarily in Notion) is accurate, up-to-date, and easy to navigate. From onboarding guides to process documentation, your work will ensure that the right information is always easy to find and up to date. Roles and Responsibilities: Create and maintain high-quality documentation for internal processes, workflows, systems, and tools. Design, build, and manage Notion pages to serve as a centralized knowledge base for teams. Ensure all documentation is current, version-controlled, and aligned with company standards. Collaborate with subject matter experts to translate complex processes into clear, user-friendly materials. Audit and update existing documentation regularly to reflect process changes or new information. Implement best practices for knowledge management, including taxonomy, tagging, and accessibility. Develop templates and style guides to standardize documentation across the organization. Support onboarding by ensuring new team members have access to up-to-date and relevant documentation. Qualifications and Skills: 2+ years of experience in documentation, knowledge management, or technical writing. Proficiency with Notion or similar knowledge management tools. Excellent written communication and organizational skills. Ability to synthesize and structure information logically and clearly. Experience collaborating across teams and managing input from multiple stakeholders. Comfortable with fast-paced environments and able to manage multiple documentation projects simultaneously. Experience in a startup or fast-paced environment #LI-A1 #LI-Onsite Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We've issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About the Role Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We've issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About the Role As a People Partner, you will shape and support our growth by managing a wide range of HR functions, from daily operations to strategic initiatives. You will partner with leaders and employees, including the Revenue CX team, to maintain a positive, compliant, and productive work environment. This role requires operational expertise, strategic thinking, and employee advocacy. The role also requires a minimum of 3 days in-office presence, with a shift between 2 pm and 11 pm. Responsibilities: Employee Support and Operations: Provide day-to-day support for People services, address employee inquiries, manage HR tools/processes, oversee the HRIS, and administer leaves of absence. Compliance and Administration: Drive compliance, deliver data reports, assess compliance risks, ensure adherence to labor laws, and contribute to the company handbook. Vendor Management and Systems: Manage vendor relationships, research tools, advocate for company needs, and synchronize HR systems (e.g., ADP, Greenhouse). Talent Management and Development: Improve onboarding/offboarding (including immigration), gather metrics on retention, promotion, hiring, and diversity. Strategic HR and Culture: Help build HR/People Ops systems, implement processes, advocate for employees, and address long-term organizational needs. Business Partnership: Conduct weekly meetings with respective business units. Provide compensation and leveling guidance to business unit leaders. Analyze trends and metrics in partnership with the People Operations team to develop solutions, programs, and policies. Drive business unit organizational design and talent strategies to achieve business objectives. Employee Relations: Manage and resolve complex employee relations issues. Conduct effective, thorough, and objective investigations. Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with the legal department as needed/required. Provide day-to-day performance management guidance to management (e.g., coaching, counseling, career development, disciplinary actions). Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention. Provide HR policy guidance and interpretation. Training and Development: Identify training needs for business units and individual executive coaching to increase productivity and unlock performance. Participate in evaluation and monitoring of up skilling initiatives to ensure success. Follow up to ensure up-skilling objectives are met. Qualifications and Skills: 8+ years experience with HR & compliance Knowledge of benefits marketplace Comfortable guiding People Operations strategy and execution Bachelor's Degree required, Master's Degree Preferred Ability to learn quickly Solid understanding of business goals, P&Ls, people, and organizations Highly organized Excellent communication skills Ability to handle sensitive information confidentially #LI-ND1 #LI-Hybrid Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We've issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role Ethos is seeking a detail-oriented and motivated Marketing Coordinator to join our fast-growing team in Bangalore, India. You'll play an essential role in supporting the execution of our paid marketing programs by managing ad uploads, coordinating cross-functional marketing initiatives, and keeping projects on track. This is a great opportunity for someone early in their marketing career who is looking to gain hands-on experience across performance marketing, creative production, and content workflows at a mission-driven startup. Duties & Responsibilities: Ad Platform Execution: Upload and launch ads across Meta (Facebook/Instagram), TikTok, and Twitter/X. This includes entering copy and creative assets, building ad sets, selecting audiences, and performing QA to ensure accuracy and consistency. Ad Platform Moderation: reply to comments on our ads on Facebook and Instagram ads as well as our organic posts. Reply to direct messages on Facebook, Instagram, Tiktok and Twitter. Content Project Coordination: manage timelines for editorial content and blog content by coordinating with writers and our internal compliance team. Track drafts, reviews, and final approvals through to launch. Reporting Support: help maintain marketing trackers and compile weekly performance summaries. Document test results and learnings from paid campaigns. Qualifications & Skills: 1–2 years of experience in a digital marketing, advertising, or project coordination role. Strong attention to detail, especially when managing multiple versions of ad copy or creative assets. Experience in a customer support role is a strong plus. Familiarity with Meta Ads Manager, TikTok Ads, or similar platforms is ideal. Excellent written and verbal communication skills. Organized, self-motivated, and comfortable working across time zones with distributed teams. Comfortable using tools like Google Sheets, Asana, Airtable, or similar project management and tracking platforms. #LI-Hybrid #LI-ND1 Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We've issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About the role: Ethos is looking for a highly driven, self-starter to join the Revenue Operations team for our B2C go to market teams. This role will be responsible for driving the Consumer Rev Ops team towards operational excellence by being a versatile, dynamic team-player who can wear multiple hats & drive key initiatives across workstreams. You will be a key tactical member of the team, providing insights and analysis to guide our day-to-day decisions along with driving multiple projects that support rapid revenue growth and scalability of our operations. NOTE: This will be an extremely High-impact, High-Visibility, Strong Individual Contribution role with a career progression leading to People Management position & responsibilities over time Roles and responsibilities: High-impact self-starter who takes initiative to move projects forward and can operate independently when given direction. Enjoys working with tools and getting the most out of them whether that means improving the back-end, managing dashboards & reporting, or optimizing usability Gets excited about exploring new platforms that can help us scale our work You have scrappy instincts and good judgment. When faced with a new problem, your gut says to get your hands dirty and get it done, but you also know when to step back and re-evaluate You know that it takes a village to grow a business so no task is beneath you and you get excited by a variety of projects from troubleshooting a field in Salesforce to helping to plan a GTM team quarterly business get together. You want a career in operations and sales, and want to dig in on how to build elegant, robust processes, and scalable systems for a fast-growing, continuously changing company You thrive in a small team where you can make a big impact. You are confident in your toolkit and experience, and you also love to pick up new skills and knowledge You work collaboratively across disciplines to meet your objectives. When you know a better way, you voice your opinion Systems & Tools: Own the build, troubleshooting & analytics for the Sales Telephony system Design, build, and maintain effective call cadences for different customer segments and sales stages Collaborate with sales and marketing teams to align call strategies with broader go-to-market initiatives Day to day troubleshooting and improvement of the Telephony system basis feedback Lead experimentation initiatives to improve call cadence effectiveness. Develop hypotheses and test new approaches to maximize engagement and conversion rates Help define and maintain the full marketing to sales funnel process, data, systems and workflows Enable & maintain the Consumer Sales system stack and roadmap, with tools like Salesforce and more while always keeping an eye out for what's the next best thing Ops & Processes: Proactively monitor and strive to maintain high levels of data quality, accuracy, and process consistency across all Revenue Operations functions. Develop, implement, and maintain standard operating procedures for Salesforce and other systems to ensure the team is keeping up to date on cases, tasks and overall activity goals Optimize processes with a view to continually improve how the systems are configured to optimize the efficiency and effectiveness of our sales programs and people Drive end to end initiatives aligned with the strategic quarterly goals of the Revenue Org and the company, support strategic projects working internally and cross functionally Reporting, Dashboards & Analytics : Own creation of reports and dashboards to measure and report on key revenue metrics, and perform deep analyses on the leading, in-process, and lagging indicators to support the revenue organization Drive data cleanliness initiatives and support reporting needs for Executive & GTM teams including monthly revenue dashboards and Quarterly Business Reviews. Turn quantitative analysis and qualitative feedback into actionable insights across the business to improve our processes and strategy. Qualifications and skills: Must Have Willingness to work during US Business hours (3:00 PM - 12:00 AM IST) Experience with configuring and using sales technologies (CRM tools like Salesforce, Telephony Tools like Regal.ai) Overall 6-8 years of experience, preferably in Revenue/ Sales Operations, PnL, Ops & Strategy or other related fields Preferred MBA - with at least 2-4 years of experience post MBA Salesforce system admin experience (Not mandatory) Good to Have - Experience with analytics & dashboarding tools like SQL, Mode, Tableau, Amplitude etc. Highly motivated, self-directed, team player that can be a jack-of-all-trades. Comfort with ambiguity, a positive attitude, and a drive to manage projects to completion. Comfort with numbers and analysis with a desire to build on analytical skills. Exceptional written and oral communication skills. High standards of accuracy and strong attention to detail with a drive to get things right. Ability to work cross-functionally in a fast paced and dynamic environment - preferably comes with experience in B2C/ D2C startups #LI-ND1 #LI-Hybrid Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We've issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About the Role: As a Bilingual Customer Experience Associate at Ethos you will be responsible for delivering an exceptional experience to both new and existing Spanish/English speaking customer/ insurance agents who refer business to Ethos. To succeed in this role, you should have a relentless focus on the customer, strong attention to detail and problem solving skills, and exceptional communication skills. Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment.Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry. This is a remote working role. Working exclusively US hours - 8 AM - 6 PM Central Time (CDT) Candidate must be fluent in Spanish & English language both verbal and written. Mandatory - Required minimum or equivalent to B2 certificate in Spanish language. Mandatory - Required minimum or equivalent to C1 certificate in English language. Duties and Responsibilities: Ensure accuracy in information being communicated to agents, especially when it comes to policy status and the agent's compensation Become efficient in systems dealing with both consumer policy information as well as partner agent systems Able to understand and communicate complex agent payments and contract details. Provide excellent service via email, live chat, SMS, and phone, and providing answers to incoming inquiries both in Spanish & English relating the partner insurance agent and their business Develop strong understanding and knowledge of Ethos products and processes in order to support customers/agents and act as a resource for partnership account managers Identify customer/agent needs and process requests efficiently and effectively within defined service levels Build rapport and gain the respect of agents through clear and transparent communication Meet individual and customer support team goals and objectives Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions Skills & Experience: 1- 3 years Bilingual experience in customer support , customer success, operations, or related role Experience in life insurance or related industry a plus, but not required Very detail oriented, especially while working with agent compensation and contract details Bachelor's degree preferred Proficiency working with Salesforce or equivalent support/help desk software preferred, but not required Strong intellectual curiosity and drive to solve problems Excellent time management , highly organised and prioritization necessary to balance all responsibilities Possess grit and can adapt to changes quickly Adaptable to change and ability to change tasks quickly with maintaining attention to detail Excellent phone presence handling Spanish & English calls , screen navigation and written communications skills. #LI-AK1 #LI-Onsite Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.