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17 Job openings at Emirates
About Emirates

Based in Dubai, the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. Within the Group there are a diverse range of businesses which offer a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website, emirates.com/careers Essential to the Group’s ongoing success is the employment of high-quality people who benefit from living and working in Dubai, a modern cosmopolitan city offering one of the most desirable lifestyles in the world. The Emirates Group employees come from over 160 nationalities, receive tax-free salary and benefits package, and are offered professional development opportunities to further their careers with the organisation. If you are a high-performer, seeking a career challenge, personal and professional development, and reward and recognition for your contribution, then the Emirates Group is the perfect opportunity for you. To find out more about the career opportunities the Emirates Groups offers and how to become part of our future growth and rapid success, visit emirates.com/careers

CARGO SUPERVISOR - AMD

Gujarat, India

4 years

Not disclosed

On-site

Full Time

Job Purpose JOB PURPOSE Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Ensure efficient day to day operations within the location by guiding and directing the team and ensure adherence to EK SkyCargo procedures. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS Plan, organise and co-ordinate the operational activities to ensure optimal efficiencies and productivity, delegating responsibilities to and controlling subordinate staff and GHA/third party contractors as appropriate. Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are shortcomings, to address these appropriately and timeously Resolve problems arising such as delays, disruptions, cargo mishandling and transfer cargo in order to minimise cargo off loadings and maximise utilisation of space available. Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies Ensure accurate completion of all post flight activities including dispatch of message, forwarding documentation and completion of station file. Where required, take appropriate action for any irregularities/discrepancies Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner Update and maintain Cargo Systems in order to provide the requisite customer service information, including rate filing and facilitate accurate revenue accounting Supervisory accountabilities:Motivate, train and give feedback to staff to ensure all tasks are completed on time and to ensure high standard of service is maintained.Undertake various administration functions including rostering of staff, completion of performance appraisals, reordering of stationery as required.Supervise the cargo operations as required to ensure all activities are completed safely and in an efficient manner.Act as the senior in charge where no manager / officer is on duty Qualifications & Experience MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS Experience Logistics/Cargo.Air Cargo Graduate with least 6 years experience in a Cargo Operations environment, including at least 4 years Cargo experience in leading a team. OR Graduate with at least 4 years experience in a Cargo Operations environment, including at least 2 years as a Cargo Agent with previous experience in team leading. Knowledge/Skills Education - Graduate Knowledge of Dangerous Goods regulations and currently holds / has previously held a DG certificate Knowledge of Weight & Balance procedures and Live Animal Regulations PC based skills including Microsoft Word/ Excel/ E-mail Analytical and numeracy skills Fluency in English and the language of the country you are working is essential. Other Job Related Information Shift pattern The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment. Candidate must have the right to live & work in India.

Head of Finance - dnata India

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

8 - 10 years

INR 25.0 - 30.0 Lacs P.A.

Work from Office

Full Time

At dnata Travel Group Contact Centres, we are proud to support our customers as a leading, award-winning travel services provider. We deliver expertise in all aspects of the travel industry from online travel agencies, local agencies, global travel consolidators, corporate travel and DMCs through to airline representation services. As Head of Finance (HOF) India you oversee the day-to-day finance functions covering finance, treasury, invoicing, internal control, taxes and insurance. You are responsible for the delivery of timely and accurate management accounting and reporting as well as delivering financial information at local and group level. As HOF you report directly to the Managing Director (MD) with a dotted line to the Head Office Finance in dnata Travel and support the Executive and Corporate Management team as a Business Partner on all strategic and tactical matters related to finance, budget management, cost benefit analysis and calculations, forecasting and the development of new projects. In this role, you will: Be accountable for the day-to-day finance functions covering finance, treasury, invoicing, internal control, taxes and insurance. As Head of Finance you are a business partner and build a strong and professional relationship with the executive, corporate and local leadership team to support in all finance-related matters. Actively assist in implementing the dnata strategy and in business development activities. Be responsible for the leadership, development and talent and succession planning of the finance team. Establish and maintain a financing strategy for dnata in India to successfully master the current and future cash, investment and development requirements of the company including financing dnata s green sustainability approach. Be responsible for all local and group reporting requirements and you act as the link to the regional and global finance peers within the dnata group. As Head of Finance you are responsible for the local revenue, cost as well as the cash flow budgeting and forecast process to pro-actively support the identification of financial risks and opportunities in order to develop strategies to master them. Act as the local guardian of the authorities and corporate governance frameworks as well as the internal control systems (IKS) and make sure that adequate controls are in place and maintained at all time. Be responsible for all tax topics including declarations (income tax, VAT, withholding tax, PAYE etc.) in cooperation with external partners. Be the contact person and interface for all corporate insurance topics. Cultivate a professional relationship to banking partners, suppliers, audit companies and governmental bodies. Implement and drive process change and automation. Participate in executive and corporate meetings and in addition you coordinate and lead internal and external audits. Be responsible for the back office administrative function by providing direction and guidance to the team and establishing procedures that enables the business to operate effectively.

LICENSED AIRCRAFT ENGINEER III

Bengaluru

5 - 10 years

INR 7.0 - 12.0 Lacs P.A.

Work from Office

Full Time

JOB PURPOSE To carry out and ensure that routine maintenance tasks and defect rectification of aircraft is carried out in accordance with laid down procedures and regulations. JOB ACCOUNTABILITIES BUSINESS OBJECTIVE: To carry out aircraft maintenance/servicing tasks compliant to manufacturers & local safety procedures. Ensure that the assigned zones/aircraft are maintained IAW the documentation issued by approved authorities ensuring compliance is maintained to the latest revisions. This is applicable to all Technical Publications e.g. Aircraft documentation, Technical Notices, Quality Notices, Engineering Procedures Manual etc. Staff must ensure their personal approval/licensing requirements are valid and applicable to aircraft types worked through close liaison with Quality Assurance/GCAA. Audit process and procedures to ensure the highest level of maintenance is achieved with the resources available. Ensure prompt attendance to all allocated aircraft arrival/departures with the intent to maximize the opportunities during ground time and avoid operational delays/disruptions. COST CONTROL: Ensure all off-aircraft tasks i.e. spares handling, robberies, hold items...etc. are handled strictly IAW Company procedures and all the relevant paperwork is actioned in a way that provides full transparency to all involved. Determine that any tooling/equipment used is serviceable and appropriate for the task and should be able to understand and use specialized tooling where required. Robbery procedures used as a method to reduce costs and ensure a right-first-time pocket of good practice is formulated to ensure costs are reduced by avoiding multiple attempts to rectify defects. Ensure trouble shooting follows laid down procedures and all tools used to ensure that fault rectification is carried out in the most expedient and cost effective manner. To ensure that effective and efficient use of ordering of spares/ materials takes place and that as a result DBNUs are reduced to zero. RESOURCES: Ensure resources and manpower available is supportive of the business needs allowing targets/milestones set to be adequately met. To carry out any component changes as is necessary as part of the troubleshooting process and as directed by immediate supervisor. This will include the ability to obtain and understand AMM, IPC, or other Manufacturer/vendor documentation required to carry out the task. Ensure that available resources are utilised fully to meet the business needs. SAFETY: Ensure that all activities performed and personnel responsible for are closely monitored to ensure the best possible application of safety rules and regulations are applied ensuring full understanding and adherence to Company procedures. Staff must highlight deficiencies/ requirements (whether for aircraft or hangar use) through the effective use of reporting tools in support of the overall quality improvement process and actively participate in propagating and enhancing the Group safety culture. Participate and promote in creating a safety culture in an effort to minimize accidents and highlight deficiencies/failures that can lead to such accidents. Ensure all work locations are kept clean and excellent housekeeping conditions are maintained. To avoid FOD, will be vigilant in ensuring work areas (including the ramp), vehicles, stands, lockers and toolboxes are all kept clean. Responsible of being fully conversant with airport safety regulations including, holding and maintaining an airport driving permit. Should be fully conversant with airport manoeuvring area requirements and be able to fully comply. COMMUNICATIONS: Establish effective up-down rapport with Manager, Senior Engineers and subordinates to maintain a seamless flow of information to highlight/detect and address any scenarios/events that might be disruptive to the operation. Ensure all relevant reports pertaining to issues of service delays, incidents and accidents, are completed in detail identifying all elements leading up to events. This includes completion of the necessary documentation including all relevant information that will allow rectification of defects by concerned sections through short-term maintenance planning. Additional reviews of all other activities/actions must be performed to allow process improvements to be implemented as necessary. HR REVIEWS: Responsible for conducting performance reviews for staff under their direct control through the fair and just application of the Performance Matters! tool. Deficiencies or inability to meet objectives/competencies must be highlighted during interim reviews and an agreed course of action implemented to improve/correct any issues identified. Each to be effective in guiding/coaching/counselling junior staff assigned to their team, including National and Expat Trainees, ensuring action and development plans are in place to address any areas of concern. Ensure all staff allocated to him/her and themselves efficiently clock on/ clock off Job cards in the process of performing their usual duties. Must be available to assume duties and responsibilities of shift manager/senior engineer shift whenever delegated by the section manager. TRAINING: Attend training modules as and when required by the Company to enhance skills and understanding that will benefit the business. Required to undergo recurrent Human Factors Training, to comply with CAR 145 requirements every 2 years. Ensure that any training courses attended are turned into approvals as required within 3.5 months from completion of attended course. ADAPTABILITY (Specific to EK engineering): Be available to be deployed anywhere throughout the EK operation including diversionary airfields to assist in the recovery process of an AOG (Aircraft on Ground), and/or the aircraft/component manufacturers? facilities to act as EK Rep. to oversee the final assembly of Emirates new aircraft, supervise any outsourced maintenance work and assisting in the acceptance/delivery process. Also available for postings to outstations to support the needs of EK operations.

AIRCRAFT TECHNICIAN

Chennai

1 - 4 years

INR 3.0 - 6.0 Lacs P.A.

Work from Office

Full Time

Job Purpose The Aircraft Technician is responsible for carrying out maintenance tasks on Emirates and third party aircraft and components in accordance with laid down procedures and regulations. The Aircraft Technician will work as part of a team under the direction and guidance of the assigned Licensed Aircraft Engineer within the trade disciplines for which they have been trained Job Accountability To carry out routine aircraft/engine/component servicing/ maintenance and/or approved structural repairs compliant to manufacturers procedures whilst observing all safety procedures for fluid replenishment, aircraft refuelling, aircraft systems charging/servicing as required. To complete any component replacement and other maintenance activities as directed by immediate supervisor. This will include the ability to obtain and understand Aircraft Maintenance Manual (AMM), Illustrated Parts catalogue (IPC), Component Maintenance Manual (CMM) or other approved documentation required to carry out this task. Assist Licensed Aircraft Engineers in `Walk around Checks on arrival and prior to departure as directed by the assigned engineer, in trouble shooting, defect rectifications and carrying out modifications while also performing instructions contained in job card. Participate and promote in creating a safety culture in an effort to minimize accidents and highlight deficiencies/failures that can lead to such accidents. Ensure all work locations are kept clean and excellent housekeeping conditions are maintained. This includes being aware and communicating safety shortfalls. To avoid FOD will be vigilant in ensuring work areas (including the ramp), vehicles, stands, lockers and that toolboxes are regularly audited, maintained and kept clean. Should be fully conversant with airport safety regulations including holding and maintaining an airport driving permit. Should be fully conversant with airport manoeuvring area requirements and be able to comply. Work closely with supervisor, through the PM review system to agree on development plans including training, strengths and weaknesses and time frames for completion. Grooming standards maintained and attendance to be maintained. Ensure prompt attendance to all allocated tasks with the intent to maximize the ground time and avoid operational delays/ disruptions. This will include obtaining aircraft/ component status brief from LAEs/ reports and preparing accordingly. Should be able to communicate any aircraft/ component/ structural defects found to the LAE in an expedient manner and ensure during shift handovers all required information is clearly passed to the staff taking over before leaving the said aircraft/ workshop.

Head of Finance - dnata

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

8 - 10 years

INR 25.0 - 30.0 Lacs P.A.

Work from Office

Full Time

At dnata Travel Group Contact Centres, we are proud to support our customers as a leading, award-winning travel services provider. We deliver expertise in all aspects of the travel industry from online travel agencies, local agencies, global travel consolidators, corporate travel and DMCs through to airline representation services. As Head of Finance (HOF) India you oversee the day-to-day finance functions covering finance, treasury, invoicing, internal control, taxes and insurance. You are responsible for the delivery of timely and accurate management accounting and reporting as well as delivering financial information at local and group level. As HOF you report directly to the Managing Director (MD) with a dotted line to the Head Office Finance in dnata Travel and support the Executive and Corporate Management team as a Business Partner on all strategic and tactical matters related to finance, budget management, cost benefit analysis and calculations, forecasting and the development of new projects. In this role, you will: Be accountable for the day-to-day finance functions covering finance, treasury, invoicing, internal control, taxes and insurance. As Head of Finance you are a business partner and build a strong and professional relationship with the executive, corporate and local leadership team to support in all finance-related matters. Actively assist in implementing the dnata strategy and in business development activities. Be responsible for the leadership, development and talent and succession planning of the finance team. Establish and maintain a financing strategy for dnata in India to successfully master the current and future cash, investment and development requirements of the company including financing dnata s green sustainability approach. Be responsible for all local and group reporting requirements and you act as the link to the regional and global finance peers within the dnata group. As Head of Finance you are responsible for the local revenue, cost as well as the cash flow budgeting and forecast process to pro-actively support the identification of financial risks and opportunities in order to develop strategies to master them. Act as the local guardian of the authorities and corporate governance frameworks as well as the internal control systems (IKS) and make sure that adequate controls are in place and maintained at all time. Be responsible for all tax topics including declarations (income tax, VAT, withholding tax, PAYE etc.) in cooperation with external partners. Be the contact person and interface for all corporate insurance topics. Cultivate a professional relationship to banking partners, suppliers, audit companies and governmental bodies. Implement and drive process change and automation. Participate in executive and corporate meetings and in addition you coordinate and lead internal and external audits. Be responsible for the back office administrative function by providing direction and guidance to the team and establishing procedures that enables the business to operate effectively.

LICENSED AIRCRAFT ENGINEER - I

Chennai

2 - 7 years

INR 4.0 - 9.0 Lacs P.A.

Work from Office

Full Time

JOB PURPOSE To ensure maintenance tasks and certification of aircraft/ Engines or/ and Auxiliary Power Unit (APU) during scheduled and unscheduled inputs are carried out to the highest possible standards of safety, quality and serviceability. Ensure appropriate application of certification privileges in accordance with the limitations of Company Authorisations. JOB ACCOUNTABILITIES 1. BUSINESS OBJECTIVE: To carry out routine aircraft maintenance/servicing tasks compliant to manufacturers & local safety procedures. Ensure the zones/aircraft to which assigned are maintained IAW the documentation issued by approved authorities ensuring compliance is maintained to the latest revisions. This is applicable to all Technical Publications e.g. Aircraft documentation, Technical Notices, Quality Notices, Engineering Procedures Manual etc. Staff must ensure their personal approval/licensing requirements are valid and applicable to aircraft types worked through close liaison with Quality Assurance/GCAA. Audit process and procedures to ensure the highest level of maintenance is achieved with the resources available. Ensure prompt attendance to all allocated aircraft arrival/departures with the intent to maximize the opportunities during ground time and avoid operational delays/disruptions. 2. COST CONTROL: Ensure all off-aircraft tasks i.e. spares handling, robberies, hold items...etc. are handled strictly IAW Company procedures and all the relevant paperwork is actioned in a way that provides full transparency to all involved. Determine that any tooling/equipment used is serviceable and appropriate for the task and should be able to understand and use specialized tooling where required. Robbery procedures used as a method to reduce costs and ensure a right-first-time pocket of good practice is formulated to ensure costs are reduced by avoiding multiple attempts to rectify defects. Ensure trouble shooting follows laid down procedures and all tools used to ensure that fault rectification is carried out in the most expedient and cost effective manner. Ensure that effective and efficient use of ordering of spares/ materials takes place and that as a result DBNUs are reduced to zero. 3. RESOURCES: Ensure resources and manpower available is supportive of the business needs allowing targets/milestones set to be adequately met. To carry out any component changes as is necessary as part of the troubleshooting process and as directed by immediate supervisor. This will include the ability to obtain and understand AMM, IPC, or other Manufacturer/vendor documentation required to carry out the task. Ensure that available resources are utilised fully to meet the business needs. 4. SAFETY: Ensure that all activities performed and personnel responsible for are closely monitored to ensure the best possible application of safety rules and regulations are applied ensuring full understanding and adherence to Company procedures. Staff must highlight deficiencies/ requirements (whether for aircraft or hangar use) through the effective use of reporting tools in support of the overall quality improvement process and actively participate in propagating and enhancing the Group safety culture. Participate and promote in creating a safety culture in an effort to minimize accidents and highlight deficiencies/failures that can lead to such accidents. Ensure all work locations are kept clean and excellent housekeeping conditions are maintained. To avoid FOD, will be vigilant in ensuring work areas (including the ramp), vehicles, stands, lockers and toolboxes are all kept clean. Responsible of being fully conversant with airport safety regulations including, holding and maintaining an airport driving permit. Should be fully conversant with airport manoeuvring area requirements and be able to fully comply. 5. COMMUNICATIONS: Establish effective up-down rapport with Manager, Senior Engineers and sub-ordinates to maintain a seamless flow of information to highlight/detect and address any scenarios/events that might be disruptive to the operation. Ensure all relevant reports pertaining to issues of service delays, incidents and accidents, are completed in detail identifying all elements leading up to events. This includes completion of the necessary documentation including all relevant information that will allow rectification of defects by concerned sections through short-term maintenance planning. Additional reviews of all other activities/actions must be performed to allow process improvements to be implemented as necessary. 6. HR REVIEWS: Responsible for conducting performance reviews for staff under their direct control through the fair and just application of the Performance Matters! tool. Deficiencies or inability to meet objectives/competencies must be highlighted during interim reviews and an agreed course of action implemented to improve/correct any issues identified. Each to be effective in guiding/coaching/counselling junior staff assigned to their team, including National and Expat Trainees, ensuring action and development plans are in place to address any areas of concern. Ensure all staff allocated to him/her and themselves efficiently clock on/ clock off Job cards in the process of performing their usual duties. Must be available to assume duties and responsibilities of shift manager/senior engineer shift whenever delegated by the section manager. 7. TRAINING: Attend training modules as and when required by the Company to enhance skills and understanding that will benefit the business. Required to undergo recurrent Human Factors Training, to comply with CAR 145 requirements every 2 years. Ensure that any training courses attended are turned into approvals as required within 3.5 months from completion of attended course. 8. ADAPTABILITY (Specific to EK engineering): Be available to be deployed anywhere throughout the EK operation including diversionary airfields to assist in the recovery process of an AOG (Aircraft on Ground), and/or the aircraft/component manufacturers facilities to act as EK Rep. to oversee the final assembly of Emirates new aircraft, supervise any outsourced maintenance work and assisting in the acceptance/delivery process. Also available for flying duties and postings to outstations to support the needs of EK operations support where required.

LICENSED AIRCRAFT ENGINEER - I

Mumbai

2 - 7 years

INR 4.0 - 9.0 Lacs P.A.

Work from Office

Full Time

JOB PURPOSE To ensure maintenance tasks and certification of aircraft/ Engines or/ and Auxiliary Power Unit (APU) during scheduled and unscheduled inputs are carried out to the highest possible standards of safety, quality and serviceability. Ensure appropriate application of certification privileges in accordance with the limitations of Company Authorisations. JOB ACCOUNTABILITIES 1. BUSINESS OBJECTIVE: To carry out routine aircraft maintenance/servicing tasks compliant to manufacturers & local safety procedures. Ensure the zones/aircraft to which assigned are maintained IAW the documentation issued by approved authorities ensuring compliance is maintained to the latest revisions. This is applicable to all Technical Publications e.g. Aircraft documentation, Technical Notices, Quality Notices, Engineering Procedures Manual etc. Staff must ensure their personal approval/licensing requirements are valid and applicable to aircraft types worked through close liaison with Quality Assurance/GCAA. Audit process and procedures to ensure the highest level of maintenance is achieved with the resources available. Ensure prompt attendance to all allocated aircraft arrival/departures with the intent to maximize the opportunities during ground time and avoid operational delays/disruptions. 2. COST CONTROL: Ensure all off-aircraft tasks i.e. spares handling, robberies, hold items...etc. are handled strictly IAW Company procedures and all the relevant paperwork is actioned in a way that provides full transparency to all involved. Determine that any tooling/equipment used is serviceable and appropriate for the task and should be able to understand and use specialized tooling where required. Robbery procedures used as a method to reduce costs and ensure a right-first-time pocket of good practice is formulated to ensure costs are reduced by avoiding multiple attempts to rectify defects. Ensure trouble shooting follows laid down procedures and all tools used to ensure that fault rectification is carried out in the most expedient and cost effective manner. Ensure that effective and efficient use of ordering of spares/ materials takes place and that as a result DBNUs are reduced to zero. 3. RESOURCES: Ensure resources and manpower available is supportive of the business needs allowing targets/milestones set to be adequately met. To carry out any component changes as is necessary as part of the troubleshooting process and as directed by immediate supervisor. This will include the ability to obtain and understand AMM, IPC, or other Manufacturer/vendor documentation required to carry out the task. Ensure that available resources are utilised fully to meet the business needs. 4. SAFETY: Ensure that all activities performed and personnel responsible for are closely monitored to ensure the best possible application of safety rules and regulations are applied ensuring full understanding and adherence to Company procedures. Staff must highlight deficiencies/ requirements (whether for aircraft or hangar use) through the effective use of reporting tools in support of the overall quality improvement process and actively participate in propagating and enhancing the Group safety culture. Participate and promote in creating a safety culture in an effort to minimize accidents and highlight deficiencies/failures that can lead to such accidents. Ensure all work locations are kept clean and excellent housekeeping conditions are maintained. To avoid FOD, will be vigilant in ensuring work areas (including the ramp), vehicles, stands, lockers and toolboxes are all kept clean. Responsible of being fully conversant with airport safety regulations including, holding and maintaining an airport driving permit. Should be fully conversant with airport manoeuvring area requirements and be able to fully comply. 5. COMMUNICATIONS: Establish effective up-down rapport with Manager, Senior Engineers and sub-ordinates to maintain a seamless flow of information to highlight/detect and address any scenarios/events that might be disruptive to the operation. Ensure all relevant reports pertaining to issues of service delays, incidents and accidents, are completed in detail identifying all elements leading up to events. This includes completion of the necessary documentation including all relevant information that will allow rectification of defects by concerned sections through short-term maintenance planning. Additional reviews of all other activities/actions must be performed to allow process improvements to be implemented as necessary. 6. HR REVIEWS: Responsible for conducting performance reviews for staff under their direct control through the fair and just application of the Performance Matters! tool. Deficiencies or inability to meet objectives/competencies must be highlighted during interim reviews and an agreed course of action implemented to improve/correct any issues identified. Each to be effective in guiding/coaching/counselling junior staff assigned to their team, including National and Expat Trainees, ensuring action and development plans are in place to address any areas of concern. Ensure all staff allocated to him/her and themselves efficiently clock on/ clock off Job cards in the process of performing their usual duties. Must be available to assume duties and responsibilities of shift manager/senior engineer shift whenever delegated by the section manager. 7. TRAINING: Attend training modules as and when required by the Company to enhance skills and understanding that will benefit the business. Required to undergo recurrent Human Factors Training, to comply with CAR 145 requirements every 2 years. Ensure that any training courses attended are turned into approvals as required within 3.5 months from completion of attended course. 8. ADAPTABILITY (Specific to EK engineering): Be available to be deployed anywhere throughout the EK operation including diversionary airfields to assist in the recovery process of an AOG (Aircraft on Ground), and/or the aircraft/component manufacturers facilities to act as EK Rep. to oversee the final assembly of Emirates new aircraft, supervise any outsourced maintenance work and assisting in the acceptance/delivery process. Also available for flying duties and postings to outstations to support the needs of EK operations support where required.

CARGO SUPERVISOR

Ahmedabad

4 - 7 years

INR 6.0 - 9.0 Lacs P.A.

Work from Office

Full Time

JOB PURPOSE Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Ensure efficient day to day operations within the location by guiding and directing the team and ensure adherence to EK SkyCargo procedures. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS Plan, organise and co-ordinate the operational activities to ensure optimal efficiencies and productivity, delegating responsibilities to and controlling subordinate staff and GHA/third party contractors as appropriate. Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are shortcomings, to address these appropriately and timeously Resolve problems arising such as delays, disruptions, cargo mishandling and transfer cargo in order to minimise cargo off loadings and maximise utilisation of space available. Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies Ensure accurate completion of all post flight activities including dispatch of message, forwarding documentation and completion of station file. Where required, take appropriate action for any irregularities/ discrepancies Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner Update and maintain Cargo Systems in order to provide the requisite customer service information, including rate filing and facilitate accurate revenue accounting Supervisory accountabilities: Motivate, train and give feedback to staff to ensure all tasks are completed on time and to ensure high standard of service is maintained. Undertake various administration functions including rostering of staff, completion of performance appraisals, reordering of stationery as required. Supervise the cargo operations as required to ensure all activities are completed safely and in an efficient manner. Act as the senior in charge where no manager / officer is on duty

CUSTOMER SALES & SERVICE AGENT I

Mumbai

2 - 6 years

INR 4.0 - 8.0 Lacs P.A.

Work from Office

Full Time

Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.

Licensed Aircraft Engineer

Hyderabad

5 - 10 years

INR 7.0 - 12.0 Lacs P.A.

Work from Office

Full Time

Job Outline : Ensure the zones/aircraft to which assigned are maintained IAW the approved documentation issued by approved authorities ensuring compliance is maintained to the latest revisions applicable to Technical Publications e.g. Aircraft documentation, Technical Notices, Quality Notices, EPMs ...etc). Individuals must ensure their personal approval/licensing requirements are valid and applicable to aircraft types worked through close liaison with Quality Assurance/GCAA. Ensure all off-aircraft tasks i.e. spares handling, robberies, hold items...etc are handled strictly IAW Company procedures and all the relevant paperwork is actioned in a way that provides full transparency to all involved. Ensure resources and manpower available is supportive of the business needs allowing targets/milestones set to be adequately met. Ensure that all activities performed and personnel responsible for are closely monitored to ensure the best possible application of safety rules and regulations are applied ensuring full understanding and adherence to Company procedures. Individuals must highlight deficiencies/ requirements (whether for aircraft or hangar use) through the effective use of reports in support of the overall quality improvement process and actively participate in propagating and enhancing the Group safety culture. Establish effective up-down rapport with Manager, Senior Engineers and sub-ordinates to maintain a seamless flow of information to highlight/detect and address any scenarios/events that might be disruptive to the operation. Ensure all relevant reports pertaining to issues of service delays, incidents and accidents, are completed in detail identifying all elements leading up to events. This includes completion of the necessary documentation including all relevant information that will allow rectification of defects by concerned sections through short-term maintenance planning. Additional reviews of all other activities/actions must be performed to allow process improvements to be implemented as necessary. Responsible for conducting performance reviews for staff under their direct control through the application of the Performance Matters System. Deficiencies or inability to meet objectives/competencies must be highlighted during interim reviews conducted and an agreed course of action implemented to improve/correct any issues identified. Each to be effective in guiding/coaching/counselling junior staff assigned to their team, including National Trainees, ensuring action and development plans are in place to address any areas of concern. Attend training modules as and when required by the Company to enhance skills and understanding that will benefit the business. Be available to be deployed anywhere throughout the EK operation including diversionary airfields to assist in the recovery process of an AoG, and/or the aircraft/component manufacturers facilities to act as EK Rep. to oversee the final assembly of Emirates new aircraft and assisting in the acceptance/delivery process.

CUSTOMER SALES & SERVICE AGENT I

Mumbai

1 - 5 years

INR 2.0 - 5.0 Lacs P.A.

Work from Office

Full Time

Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa health requirements and other details such as check-in place and time. Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline. Qualifications & Experience 12th Grade or equivalent Preferrable web chat and social media experience. Standard Fares and ticketing courses 1+ years experience Excellent interpersonal, telephone and customer service skills. Ability to work in shifts and manage a busy sales team environment. PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail. Knowledge of contact centre and airline industry procedures and methodology.

Licensed Aircraft Engineer

Hyderabad

9 - 14 years

INR 4.0 - 7.0 Lacs P.A.

Work from Office

Full Time

Ensure the zones/aircraft to which assigned are maintained IAW the approved documentation issued by approved authorities ensuring compliance is maintained to the latest revisions applicable to Technical Publications eg Aircraft documentation, Technical Notices, Quality Notices, EPMs ...etc). Individuals must ensure their personal approval/licensing requirements are valid and applicable to aircraft types worked through close liaison with Quality Assurance/GCAA. Ensure all off-aircraft tasks ie spares handling, robberies, hold items...etc are handled strictly IAW Company procedures and all the relevant paperwork is actioned in a way that provides full transparency to all involved. Ensure resources and manpower available is supportive of the business needs allowing targets/milestones set to be adequately met. Ensure that all activities performed and personnel responsible for are closely monitored to ensure the best possible application of safety rules and regulations are applied ensuring full understanding and adherence to Company procedures. Individuals must highlight deficiencies/ requirements (whether for aircraft or hangar use) through the effective use of reports in support of the overall quality improvement process and actively participate in propagating and enhancing the Group safety culture. Establish effective up-down rapport with Manager, Senior Engineers and sub-ordinates to maintain a seamless flow of information to highlight/detect and address any scenarios/events that might be disruptive to the operation. Ensure all relevant reports pertaining to issues of service delays, incidents and accidents, are completed in detail identifying all elements leading up to events. This includes completion of the necessary documentation including all relevant information that will allow rectification of defects by concerned sections through short-term maintenance planning. Additional reviews of all other activities/actions must be performed to allow process improvements to be implemented as necessary. Responsible for conducting performance reviews for staff under their direct control through the application of the Performance Matters System. Deficiencies or inability to meet objectives/competencies must be highlighted during interim reviews conducted and an agreed course of action implemented to improve/correct any issues identified. Each to be effective in guiding/coaching/counselling junior staff assigned to their team, including National Trainees, ensuring action and development plans are in place to address any areas of concern. Attend training modules as and when required by the Company to enhance skills and understanding that will benefit the business. Be available to be deployed anywhere throughout the EK operation including diversionary airfields to assist in the recovery process of an AoG, and/or the aircraft/component manufacturers facilities to act as EK Rep. to oversee the final assembly of Emirates new aircraft and assisting in the acceptance/delivery process. Qualifications & Experience National / Higher National Diploma (12+2 or equivalent) or Apprenticeship in Mechanical, Electronic, Avionics or Aeronautical Engineering or equivalent training with a reputable airline or an approved maintenance organisation. Must have UAE GCAA/ ICAO Type II/ EASA licence type rated in at least 2 Emirates aircraft types, in addition to company approvals. 9+ years in aviation maintenance environment with at least 2 years certifying experience as a license holder. Knowledge/skills: Fully conversant with Air Legislation and legal matters that relate to the operation and maintenance of aircraft to international standards.

Senior Finance Assistant - Mumbai

Mumbai Metropolitan Region

3 years

None Not disclosed

On-site

Full Time

Job Purpose Processing, reconciling of financial transactions in Oracle Financials, Accounts Payable and Accounts Receivable modules in a timely and efficient manner. Job Outline Check and reconcile Counter Sales & Refund Reports received from EK sales counters generated through MARS and follow up on pending items/non-receipt of required documentation from counters. Produce all sales related invoices through the invoice capture system and follow-up on the timely receipt of all outstanding monies and assist in other Payable related functions. Dispatch of documentation to our Head Office (e.g. required reports) and related correspondence with our internal and external clients to clarify related possible open queries. Update bank statement information on a daily basis in the accounting system and perform the relevant reconciliation. Review agents? accounts in Oracle Finance and ensure that all unallocated/un-receipted items are cleared/reported to the line manager. Update and reconcile BSP and CASS sales/refunds figures in Oracle Finance. Perform base cross checks on ticket refunds and process the pay-out in BSP Link. Process chargeback requests including the relevant correspondence with internal and external stakeholders. Generally assist with any accounting routines especially during month-/year-end and assist with any other Finance Department related ad-hoc duties as and when necessary. This role will be based in Mumbai - India . Qualifications & Experience O level education or equivalent Qualification 3 Years In Basic Accounting RoleKnowledge/skills Basic Accounting knowledge and skills essential. Basic Airline Fares & Ticketing including refund calculations gained within the Airline/Travel industry would be beneficial. Ability to plan and organize a busy work load essential. High level of attention to detail and the ability to work to and meet deadlines is required. Proficiency in Microsoft Office, in particular Excel. Other Languages Besides English As per country requirements Must have the right to live and work in India. Salary & benefits Competitive salary

Cargo Sales Manager Pharmaceutical - India

Mumbai Metropolitan Region

5 years

None Not disclosed

On-site

Full Time

Job Purpose Identify, develop, and manage strategic pharmaceutical logistics accounts with growth potential. Build and maintain strong partnerships across key stakeholders to enhance cargo performance, optimize revenue, and deliver an exceptional customer experience. Collaborate closely with cross-functional teams including commercial, pricing, operations, and service delivery to ensure end-to-end support for pharmaceutical shipments. Job Outline Drive growth in market share and revenue from pharmaceutical shipments by developing and executing strategic account plans aligned with organizational goals. Explore and pursue new and existing business opportunities across direct shippers, freight forwarders, and global partners to expand the pharma logistics footprint. Conduct regular performance reviews (tonnage, revenue, yield) and collaborate with internal and external stakeholders to address underperformance and enhance results. Support regional sales in client meetings, presentations, and negotiations. Lead or contribute to commercial tender processes, including pricing strategy and risk assessment. Ensure high service standards by coordinating with operations, ground handling, and service teams throughout the logistics chain for seamless pharma delivery. Liaise with pricing and capacity teams to optimize service commitments and rate structures for key pharma clients. Provide feedback to solutions teams to support innovation in pharma logistics offerings. Strengthen coordination between origin and destination stations to boost bi-directional sales and staff training. Maintain accurate account records and reporting for strategic alignment. This role focuses on driving strategic growth in pharmaceutical logistics across India by managing key accounts, building strong partnerships with stakeholders, and ensuring seamless end-to-end service delivery. The position involves identifying new business opportunities, optimizing revenue through performance reviews and commercial strategy, and closely collaborating with commercial, pricing, operations, and service teams to maintain high standards in pharma logistics. The role also supports regional sales efforts and ensures alignment between origin and destination stations. Bachelor?s degree in Business, Supply Chain, Logistics, or related field. Experience Min 5 years of Experience in air cargo, freight forwarding, or pharmaceutical logistics. Qualification Knowledge/skills Strong commercial acumen with a track record of managing key accounts and delivering results In-depth knowledge of air cargo operations, pharma handling standards (e.g., GDP, CEIV), and supply chain processes Familiarity with global pricing, capacity planning, and contract negotiation Excellent interpersonal and communication skills, with the ability to engage at senior levels Ability to work independently, manage multiple stakeholders, and travel as required Must have the rights to live and work in India. Salary & benefits Competitive Salary.

Senior Cargo Agent - Cochin

Kochi, Kerala, India

3 years

None Not disclosed

On-site

Full Time

Job Purpose Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA. Job Outline Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instruction Monitor import cargo receipt and breakdown; resolving any related issues Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies Update flight handling reports including identification and monitoring of irregularities and discrepancies Dispatch post flight information to the correct departments in a timely manner. Receive and process cargo telephone reservations in a prompt, accurate and efficient manner Resolve customer queries, complaints and claims, including those escalated by Cargo Agents Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reports Provide support, guidance and coaching to Cargo Agents Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer e.g. freighter Position is based in Cochin - India Knowledge/skills Knowledge of Dangerous Goods regulations and ideally hold a DG certificate Knowledge of Weight & Balance procedures and Live Animal Regulation PC based skills including Microsoft Word/ Excel/ E-mail. Fluency in English and the language of the country you are working is essential. Other job related information Shift pattern The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment. Qualification Experience Educated to at least GCSE standard or equivalent / Graduate Experience A minimum of 3 years experience in an Airline / Cargo Operations environment, including at least 2 years as a Cargo Agent (or equivalent) Must have the right to live and work in India Salary & benefits Competitive salary

Licensed Aircraft Engineer - I - Cochin

Kochi, Kerala, India

2 years

None Not disclosed

On-site

Full Time

Job Purpose BUSINESS OBJECTIVE: To carry out routine aircraft maintenance/servicing tasks compliant to manufacturers & local safety procedures. Ensure the zones/aircraft to which assigned are maintained IAW the documentation issued by approved authorities ensuring compliance is maintained to the latest revisions. This is applicable to all Technical Publications e.g. Aircraft documentation, Technical Notices, Quality Notices, Engineering Procedures Manual etc. Staff must ensure their personal approval/licensing requirements are valid and applicable to aircraft types worked through close liaison with Quality Assurance/GCAA. Audit process and procedures to ensure the highest level of maintenance is achieved with the resources available. Ensure prompt attendance to all allocated aircraft arrival/departures with the intent to maximize the opportunities during ground time and avoid operational delays/disruptions. Job Outline COST CONTROL: Ensure all off-aircraft tasks i.e. spares handling, robberies, hold items...etc. are handled strictly IAW Company procedures and all the relevant paperwork is actioned in a way that provides full transparency to all involved. Determine that any tooling/equipment used is serviceable and appropriate for the task and should be able to understand and use specialized tooling where required. Robbery procedures used as a method to reduce costs and ensure a right-first-time pocket of good practice is formulated to ensure costs are reduced by avoiding multiple attempts to rectify defects. Ensure trouble shooting follows laid down procedures and all tools used to ensure that fault rectification is carried out in the most expedient and cost effective manner. Ensure that effective and efficient use of ordering of spares/ materials takes place and that as a result DBNUs are reduced to zero. RESOURCES: Ensure resources and manpower available is supportive of the business needs allowing targets/milestones set to be adequately met. To carry out any component changes as is necessary as part of the troubleshooting process and as directed by immediate supervisor. This will include the ability to obtain and understand AMM, IPC, or other Manufacturer/vendor documentation required to carry out the task. Ensure that available resources are utilised fully to meet the business needs. SAFETY: Ensure that all activities performed and personnel responsible for are closely monitored to ensure the best possible application of safety rules and regulations are applied ensuring full understanding and adherence to Company procedures. Staff must highlight deficiencies/ requirements (whether for aircraft or hangar use) through the effective use of reporting tools in support of the overall quality improvement process and actively participate in propagating and enhancing the Group safety culture. Participate and promote in creating a safety culture in an effort to minimize accidents and highlight deficiencies/failures that can lead to such accidents. Ensure all work locations are kept clean and excellent housekeeping conditions are maintained. To avoid FOD, will be vigilant in ensuring work areas (including the ramp), vehicles, stands, lockers and toolboxes are all kept clean. Responsible of being fully conversant with airport safety regulations including, holding and maintaining an airport driving permit. Should be fully conversant with airport manoeuvring area requirements and be able to fully comply. COMMUNICATIONS: Establish effective up-down rapport with Manager, Senior Engineers and sub-ordinates to maintain a seamless flow of information to highlight/detect and address any scenarios/events that might be disruptive to the operation. Ensure all relevant reports pertaining to issues of service delays, incidents and accidents, are completed in detail identifying all elements leading up to events. This includes completion of the necessary documentation including all relevant information that will allow rectification of defects by concerned sections through short-term maintenance planning. Additional reviews of all other activities/actions must be performed to allow process improvements to be implemented as necessary. HR REVIEWS: Responsible for conducting performance reviews for staff under their direct control through the fair and just application of the Performance Matters! tool. Deficiencies or inability to meet objectives/competencies must be highlighted during interim reviews and an agreed course of action implemented to improve/correct any issues identified. Each to be effective in guiding/coaching/counselling junior staff assigned to their team, including National and Expat Trainees, ensuring action and development plans are in place to address any areas of concern. Ensure all staff allocated to him/her and themselves efficiently clock on/ clock off Job cards in the process of performing their usual duties. Must be available to assume duties and responsibilities of shift manager/senior engineer shift whenever delegated by the section manager. TRAINING: Attend training modules as and when required by the Company to enhance skills and understanding that will benefit the business. Required to undergo recurrent Human Factors Training, to comply with CAR 145 requirements every 2 years. Ensure that any training courses attended are turned into approvals as required within 3.5 months from completion of attended course. ADAPTABILITY (Specific to EK engineering): Be available to be deployed anywhere throughout the EK operation including diversionary airfields to assist in the recovery process of an AOG (Aircraft on Ground), and/or the aircraft/component manufacturers? facilities to act as EK Rep. to oversee the final assembly of Emirates? new aircraft, supervise any outsourced maintenance work and assisting in the acceptance/delivery process. Also available for flying duties and postings to outstations to support the needs of EK operations support where required. Position is based in Cochin - India Knowledge/skills Fully conversant with Air Legislation and legal matters that relate to the operation and maintenance of aircraft to international standards. Job holder must have an ICAO type II / JAR 66 / GCAA type rated licences on company aircraft as well as company approvals. Safety Sensitive role - Yes Working at height - Yes Exposure to hazardous energy systems - Yes Heavy lifting - Yes Working in areas with motorised mobile equipment - Yes Work in confined spaces - Yes Contact with contaminations materials (Humans/Animals/Chemicals) - Yes Contact with dangerous good - Yes Work in an extremely noisy environment -Yes Work in heat - Yes Working with pressurised substances -Yes Exposure to fixed protruding sharp objects -Yes Exposure to contact with moving/falling objects - Yes Airport driving permit -Yes Qualification Experience National / Higher National Diploma (12+2 or equivalent) or Apprenticeship in Mechanical, Electronic, Avionics or Aeronautical Engineering or equivalent training with a reputable airline or an approved maintenance organisation. Must have UAE GCAA/ ICAO Type II/ JAR 66 licence type rated in at least 2 Emirates aircraft types. Experience in Aviation Maintenance Environment with at least 5 years certifying experience as a license holder. Must have the right to live and work in India. Salary & benefits Competitive salary

Customer Sales & Service Agent- Mumbai Contact Centre

Mumbai Metropolitan Region

1 years

None Not disclosed

On-site

Full Time

Job Purpose To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set service quality levels are achieved for all customer interactions Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained. This position is for the Mumbai - Contact Centre based at Malad , Mumbai - India . 12th Grade or equivalent Preferrable web chat and social media experience. Standard Fares and ticketing courses 1+ years experience Excellent interpersonal, telephone and customer service skills. Ability to work in shifts and manage a busy sales team environment. PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail. Knowledge of contact centre and airline industry procedures and methodology. Qualification Education - HSC / Graduate equivalent 2+ years in a contact centre or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism. Must have the right to live and work in India . Salary & benefits Competitive Salary

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Emirates

Emirates

Emirates

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Airlines and Aviation

Dubai Dubai

10001 Employees

17 Jobs

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