Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa health requirements and other details such as check-in place and time. Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.

Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.

Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.

Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.

Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.

Job Purpose The Aircraft Technician is responsible for carrying out maintenance tasks on Emirates and third party aircraft and components in accordance with laid down procedures and regulations. The Aircraft Technician will work as part of a team under the direction and guidance of the assigned Licensed Aircraft Engineer within the trade disciplines for which they have been trained Job Accountability To carry out routine aircraft/engine/component servicing/ maintenance and/or approved structural repairs compliant to manufacturers procedures whilst observing all safety procedures for fluid replenishment, aircraft refuelling, aircraft systems charging/servicing as required. To complete any component replacement and other maintenance activities as directed by immediate supervisor. This will include the ability to obtain and understand Aircraft Maintenance Manual (AMM), Illustrated Parts catalogue (IPC), Component Maintenance Manual (CMM) or other approved documentation required to carry out this task. Assist Licensed Aircraft Engineers in `Walk around Checks on arrival and prior to departure as directed by the assigned engineer, in trouble shooting, defect rectifications and carrying out modifications while also performing instructions contained in job card. Participate and promote in creating a safety culture in an effort to minimize accidents and highlight deficiencies/failures that can lead to such accidents. Ensure all work locations are kept clean and excellent housekeeping conditions are maintained. This includes being aware and communicating safety shortfalls. To avoid FOD will be vigilant in ensuring work areas (including the ramp), vehicles, stands, lockers and that toolboxes are regularly audited, maintained and kept clean. Should be fully conversant with airport safety regulations including holding and maintaining an airport driving permit. Should be fully conversant with airport manoeuvring area requirements and be able to comply. Work closely with supervisor, through the PM review system to agree on development plans including training, strengths and weaknesses and time frames for completion. Grooming standards maintained and attendance to be maintained. Ensure prompt attendance to all allocated tasks with the intent to maximize the ground time and avoid operational delays/ disruptions. This will include obtaining aircraft/ component status brief from LAEs/ reports and preparing accordingly. Should be able to communicate any aircraft/ component/ structural defects found to the LAE in an expedient manner and ensure during shift handovers all required information is clearly passed to the staff taking over before leaving the said aircraft/ workshop.

Job Purpose The Aircraft Technician is responsible for carrying out maintenance tasks on Emirates and third party aircraft and components in accordance with laid down procedures and regulations. The Aircraft Technician will work as part of a team under the direction and guidance of the assigned Licensed Aircraft Engineer within the trade disciplines for which they have been trained Job Accountability To carry out routine aircraft/engine/component servicing/ maintenance and/or approved structural repairs compliant to manufacturers procedures whilst observing all safety procedures for fluid replenishment, aircraft refuelling, aircraft systems charging/servicing as required. To complete any component replacement and other maintenance activities as directed by immediate supervisor. This will include the ability to obtain and understand Aircraft Maintenance Manual (AMM), Illustrated Parts catalogue (IPC), Component Maintenance Manual (CMM) or other approved documentation required to carry out this task. Assist Licensed Aircraft Engineers in `Walk around Checks on arrival and prior to departure as directed by the assigned engineer, in trouble shooting, defect rectifications and carrying out modifications while also performing instructions contained in job card. Participate and promote in creating a safety culture in an effort to minimize accidents and highlight deficiencies/failures that can lead to such accidents. Ensure all work locations are kept clean and excellent housekeeping conditions are maintained. This includes being aware and communicating safety shortfalls. To avoid FOD will be vigilant in ensuring work areas (including the ramp), vehicles, stands, lockers and that toolboxes are regularly audited, maintained and kept clean. Should be fully conversant with airport safety regulations including holding and maintaining an airport driving permit. Should be fully conversant with airport manoeuvring area requirements and be able to comply. Work closely with supervisor, through the PM review system to agree on development plans including training, strengths and weaknesses and time frames for completion. Grooming standards maintained and attendance to be maintained. Ensure prompt attendance to all allocated tasks with the intent to maximize the ground time and avoid operational delays/ disruptions. This will include obtaining aircraft/ component status brief from LAEs/ reports and preparing accordingly. Should be able to communicate any aircraft/ component/ structural defects found to the LAE in an expedient manner and ensure during shift handovers all required information is clearly passed to the staff taking over before leaving the said aircraft/ workshop.

Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.

Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa health requirements and other details such as check-in place and time. Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline. Qualifications Experience 12th Grade or equivalent Preferrable web chat and social media experience. Standard Fares and ticketing courses 1+ years experience Excellent interpersonal, telephone and customer service skills. Ability to work in shifts and manage a busy sales team environment. PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail. Knowledge of contact centre and airline industry procedures and methodology.

The Aircraft Technician is responsible for carrying out maintenance tasks on Emirates and third party aircraft and components in accordance with laid down procedures and regulations The Aircraft Technician will work as part of a team under the direction and guidance of the assigned Licensed Aircraft Engineer within the trade disciplines for which they have been trained Job Accountability To carry out routine aircraft/engine/component servicing/ maintenance and/or approved structural repairs compliant to manufacturers procedures whilst observing all safety procedures for fluid replenishment, aircraft refuelling, aircraft systems charging/servicing as required To complete any component replacement and other maintenance activities as directed by immediate supervisor This will include the ability to obtain and understand Aircraft Maintenance Manual (AMM), Illustrated Parts catalogue (IPC), Component Maintenance Manual (CMM) or other approved documentation required to carry out this task Assist Licensed Aircraft Engineers in `Walk around Checks on arrival and prior to departure as directed by the assigned engineer, in trouble shooting, defect rectifications and carrying out modifications while also performing instructions contained in job card Participate and promote in creating a safety culture in an effort to minimize accidents and highlight deficiencies/failures that can lead to such accidents Ensure all work locations are kept clean and excellent housekeeping conditions are maintained This includes being aware and communicating safety shortfalls To avoid FOD will be vigilant in ensuring work areas (including the ramp), vehicles, stands, lockers and that toolboxes are regularly audited, maintained and kept clean Should be fully conversant with airport safety regulations including holding and maintaining an airport driving permit Should be fully conversant with airport manoeuvring area requirements and be able to comply Work closely with supervisor, through the PM review system to agree on development plans including training, strengths and weaknesses and time frames for completion Grooming standards maintained and attendance to be maintained Ensure prompt attendance to all allocated tasks with the intent to maximize the ground time and avoid operational delays/ disruptions This will include obtaining aircraft/ component status brief from LAEs/ reports and preparing accordingly Should be able to communicate any aircraft/ component/ structural defects found to the LAE in an expedient manner and ensure during shift handovers all required information is clearly passed to the staff taking over before leaving the said aircraft/ workshop

Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.

Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.