Date: 2 May 2025 Company: Air Arabia PJSC (G9) Location: Pune, IN Country: IN Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of “Air Arabia PJSC”) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. “CoreOps” focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business. Job Purpose Oversee human resources operations at our offices based in India. Reporting to the Business Head and Group HR, responsible for aligning HR strategies with business goals, ensuring effective management of HR operations, talent acquisition, employee relations, compensation & benefits, and compliance with company policies and legal requirements. Acts as an agent of change by defining action plans, implementing agreed initiatives and continuously evaluating their impact on employees and business. Key Result Responsibilities Manages day-to-day HR activities, ensuring smooth delivery of services in talent acquisition, onboarding, retention, employee relations, payroll, compensation and benefits, and HRIS, ensuring compliance with company policies. Partners with Group HR teams for guidance and support. Prepares and monitors the manpower forecast, budget, and cost estimates. Manages manpower utilization and HR expenditures, ensuring alignment with budget parameters. Leads the recruitment process, including sourcing, screening, and selection of candidates. Oversees onboarding programs to ensure seamless integration of new employees. Develops initiatives to foster a positive work environment and enhance employee engagement. Coaches and supports line managers in performance evaluation, productivity improvement, and the implementation of performance-based rewards and recognition programs. Manages competitive compensation programs, benefits administration, local payroll processes in collaboration with the Group HR team. Ensures timely and accurate statutory filings related to compensation and benefits. Provides support in identifying employee development needs and career growth opportunities. Arranges internal/external training courses to enhance employee development. Oversees employee welfare services, grievance handling, and disciplinary actions, ensuring fair treatment and compliance with policies. Ensures HR policies adhere to local legal requirements, consulting with legal counsel on disputes and advising management on appropriate actions. Maintains strong relationships with government authorities and HR networks to facilitate daily operations and resolve administrative matters. Manages the performance of the HR team by setting clear KPIs. Provides ongoing coaching and development to foster team capabilities. Qualifications (Academic, Training, Languages) Bachelor degree in Human Resources or Sciences/ Management/Administration or equivalent from a recognized university; alternately a higher diploma or certificate in a related field combined with needed years of experience. Must have completed two or more of the job related trainings such as “Competency Based Interviewing Techniques”, “Effective/Advanced Interviewing Skills”, “ Interviewing and Selection”,“ Negotiating and Influencing”, “Evaluation and Assessment”, “ Performance Management”, etc. Professional HR qualifications and certificates such as PMS, HP, HRP, SHRP, etc. are preferred. Ability to use technology systems/tools mainly those of recruitment Sourcing Engines and agencies, ERP, etc. Proficient in Microsoft Office (Advanced Excel), Internet, LinkedIn, and Web Search. Cost Control, Project Management, and Compliance, and “Train the Trainer” trainings are an added value. Excellent written and verbal communication, business writing, presentations, and reporting skills etc. Fluent in English Language, (Arabic language is a preferred) Work Experience 8 years of progressive HR experience of which at least 2 years in supervisory or team leader role, preferably in shared service environment. Proven track record in managing full-cycle HR operations, including recruitment, compensation, employee relations, and payroll. Excellent interpersonal, and team-building skills. Strong communication and negotiation abilities, with a focus on building effective relationships across departments and levels. Strong analytical and problem-solving skills. Show more Show less

Date: 13 Jun 2025 Company: Air Arabia PJSC (G9) Location: Pune, IN Country: IN Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of “Air Arabia PJSC”) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. “CoreOps” focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business. Job Purpose Provide essential accounting and financial support to clients by managing tasks such as accounts payable, accounts receivable, and general ledger entries. This role is ideal for recent graduates, emphasizing accuracy, attention to detail, and a focus on quality to support efficient financial operations within a shared services environment. Key Result Responsibilities Enter data for general ledger accounts, including coding, balancing, and verifying accuracy. Supports in accounts payable and receivable transactions following client guidelines. Perform routine bank and account reconciliations, promptly identifying and resolving any discrepancies. Assist with monthly and yearly closing activities, including preparation of reports. Ensure accurate maintenance of financial records and adherence to confidentiality standards. Qualifications (Academic, Training, Languages) For Senior Associate – Any Post Graduate; For Associate - Commerce or Management Graduate (e.g. B.Com, BBA) Or Non-Commerce Graduate with “accounting” as an elective in Class XII Proficiency in Microsoft Office applications (especially Excel) Basic exposure to Shared Service environments or accounting internships (optional). Interest in learning about process improvements and automation within finance. Strong attention to detail, accuracy, and numerical skills. Good communication skills and a proactive approach to learning in a fast-paced environment. Show more Show less

Date: 14 Jun 2025 Company: Air Arabia PJSC (G9) Location: Pune, IN Country: IN Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of “Air Arabia PJSC”) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. “CoreOps” focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business. Job Purpose Carries necessary calculations and payroll data entry payments and adjustments efficiently ensuring timely processing. Assists in delivering a smooth running of payroll process from entry to end of service with focus on confidentiality, accuracy, customer satisfaction and in accordance to CoreOps policies and procedures. Key Result Responsibilities Ensures all payroll transactions are accurately and timely entered to the payroll system and efficiently processed in line with adopted policies and procedures. Prepares all necessary entries to process the monthly payroll for eligible employees; compares the salaries to those of the previous month in order to identify any variations or irregularities in figures. Carries out any necessary adjustments to resolve discrepancies and verify payroll as a first level to be released for the second verification ensuring it is carried on (3) stages/levels. Uploads the Payroll transfer to the designated bank account using their website and Air Arabia credentials for login. Ensures the transfer is accurately and timely executed to avoid any hazards or inconvenience. Prepares the JV report to be sent to the Finance Department including summary on payroll in order to match with their financial transactions and records. Prepares the “Recharge” reports to be sent to Finance Department in order to debit the Hubs’ accounts with any fixed/variable due charges accordingly. Generates to prepare pension payments for the employees. Verifies the transactions, then, sends details to Finance Department to issue cheques for the corresponding authorities. Coordinates with Line Managers/HR Generalists/Employee Services Team on all resignations/terminations/retiring employees prior to processing the end of service payment cheques by Finance to ensure no liabilities due for the Company are kept pending. Ensures all necessary exit clearance formalities are properly and timely carried by the employee and necessary documents and IDs are collected. Coordinates with respective HR personnel on cancellation, transfer, travel, and tickets arrangements as applicable. Liaises with employees on any special arrangements to be approved by respective line manager and/or Head of HR prior to releasing. Prepares the necessary calculations and verifies with the employee prior advising Finance to prepare cheques accordingly. Key Result Responsibilities - Continued Sends regular notifications on new updates related to joiners/leavers/transfers/upgrades and status change to the concerned HR team and to the training coordinators (as applicable to be considered for system training purposes). Cross verifies personnel files entries of new joiners to ensure all data, benefits, and pay criteria are as per employment agreement and in line with Company’s policies and procedures. Analyzes all “Advance Payments” for new and existing staff versus Company’s policies and the corresponding reasons to propose for Manager/HOD approval with justifications and evidences required. Collects, calculates, enters data, and processes transactions related to overtime, deductions, adjustments, increments, bonuses, allowances and benefits, etc. in order to maintain and update payroll information. Checks and follows up on the attendance system records on monthly basis; sends necessary reminders and emails for staff and coordinators to ensure required data for credit hours, training, overtime, leave, absence, etc. are accurate and up-to-date. Ensures data/transactions are accurate, well managed & securely stored in the system, ensuring that there is no leakage of information. Verifies all transactions related to payment requests that come from other departments/sections and confirms accuracy of the data & calculations. Raises queries/ challenges information and payouts if/ when it does not conform to policies and logic. Maintains payroll operations records and necessary documents by creating excel sheets and electronic files to keep a track of the same and utilize in other forms or for different purposes. Provides necessary support to facilitate audit checks; ensures availability, update, and compliance of related documents, reports, attendance sheets and records with the approved standards. Generates from the HR/Payroll system function related and ad-hoc financial reports to be utilized by HR team and Management for different purposes. Performs any other duties as advised by the Supervisor/Line Manager. Qualifications (Academic, Training, Languages) Bachelor degree in Accounting /HR/Statistics/Administration or equivalent is preferred; alternately, high school/diploma in a related domain combined with needed working experience. Proficient in Microsoft Office- (Advanced Excel, and/or Access) Internet and Web Search. Knowledge in HR Payroll systems and concepts; HRIS systems and software such as Taleo, SAP, Peoplesoft, Oracle ERP are an added value. Domain Knowledge of Airline HR Systems is considered an advantage. Cost Control, Compliance, Budgeting and Auditing certificates and trainings are a plus. Good written and verbal communication skills, Technical reports, etc. Fluent in English Language Work Experience 4+ years of related experience in the Human Resources department in any industry preferably in Airlines/Travel/Tourism; out of which a minimum of 2 years at least handling payroll. Must have worked in a mid-sized organization operating on a regional/multinational level. Very good knowledge in HR payroll cycle, process flow and procedures is a pre-requisite. Strong math and numerical reasoning ability and high accuracy are mandatory for this role. Familiar with formalities and pre-requisites associated with compliance, internal and external audits. Capable of meeting deadlines without compromising quality of outcome. Proven skills in analyzing data, identifying irregularities and spotting numerical errors. High attention to details, confidentiality, and ability to adhere to procedures and set measures are a must. Cost-oriented, possesses effective problem solving skills. Capable of working for long hours and under pressure. Show more Show less

HR Business Partner - India (Pune) Date: 11 Jan 2025 Company: Air Arabia PJSC (G9) Location: Pune, IN Country: IN Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of Air Arabia PJSC) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. CoreOps focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business. Job Purpose Oversee human resources operations at our offices based in India. Reporting to the Business Head and Group HR, responsible for aligning HR strategies with business goals, ensuring effective management of HR operations, talent acquisition, employee relations, compensation & benefits, and compliance with company policies and legal requirements. Acts as an agent of change by defining action plans, implementing agreed initiatives and continuously evaluating their impact on employees and business. Key Result Responsibilities Manages day-to-day HR activities, ensuring smooth delivery of services in talent acquisition, onboarding, retention, employee relations, payroll, compensation and benefits, and HRIS, ensuring compliance with company policies. Partners with Group HR teams for guidance and support. Prepares and monitors the manpower forecast, budget, and cost estimates. Manages manpower utilization and HR expenditures, ensuring alignment with budget parameters. Leads the recruitment process, including sourcing, screening, and selection of candidates. Oversees onboarding programs to ensure seamless integration of new employees. Develops initiatives to foster a positive work environment and enhance employee engagement. Coaches and supports line managers in performance evaluation, productivity improvement, and the implementation of performance-based rewards and recognition programs. Manages competitive compensation programs, benefits administration, local payroll processes in collaboration with the Group HR team. Ensures timely and accurate statutory filings related to compensation and benefits. Provides support in identifying employee development needs and career growth opportunities. Arranges internal/external training courses to enhance employee development. Oversees employee welfare services, grievance handling, and disciplinary actions, ensuring fair treatment and compliance with policies. Ensures HR policies adhere to local legal requirements, consulting with legal counsel on disputes and advising management on appropriate actions. Maintains strong relationships with government authorities and HR networks to facilitate daily operations and resolve administrative matters. Manages the performance of the HR team by setting clear KPIs. Provides ongoing coaching and development to foster team capabilities. Qualifications (Academic, training, languages) Bachelor degree in Human Resources or Sciences/ Management/Administration or equivalent from a recognized university; alternately a higher diploma or certificate in a related field combined with needed years of experience. Must have completed two or more of the job related trainings such as Competency Based Interviewing Techniques, Effective/Advanced Interviewing Skills, Interviewing and Selection, Negotiating and Influencing, Evaluation and Assessment, Performance Management, etc. Professional HR qualifications and certificates such as PMS, HP, HRP, SHRP, etc. are preferred. Ability to use technology systems/tools mainly those of recruitment Sourcing Engines and agencies, ERP, etc. Proficient in Microsoft Office (Advanced Excel), Internet, LinkedIn, and Web Search. Cost Control, Project Management, and Compliance, and Train the Trainer trainings are an added value. Excellent written and verbal communication, business writing, presentations, and reporting skills etc. Fluent in English Language, (Arabic language is a preferred) Work Experience 8 years of progressive HR experience of which at least 2 years in supervisory or team leader role, preferably in shared service environment. Proven track record in managing full-cycle HR operations, including recruitment, compensation, employee relations, and payroll. Excellent interpersonal, and team-building skills. Strong communication and negotiation abilities, with a focus on building effective relationships across departments and levels. Strong analytical and problem-solving skills. Show more Show less

Date: 7 Jul 2025 Company: Air Arabia PJSC (G9) Location: Pune, IN Country: IN Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of “Air Arabia PJSC”) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. “CoreOps” focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business Job Purpose To handle inbound calls and digital inquiries by providing accurate information about the airline’s products and services. The role involves processing flight and holiday reservations, handling booking modifications and cancellations, promoting ancillary services, and ensuring all customer interactions are accurately updated in the system — while maintaining service productivity in line with KPIs and company policies. Key Result Responsibilities Receive and respond to inbound customer and agent calls, providing accurate information on flights, holiday packages, visa services, and other travel-related products. Offer clear and comprehensive information on airline products, services, promotions, and travel guidelines. Process new flight, hotel, and holiday package bookings, as well as booking modifications, cancellations, and refunds, following company policies and procedures. Actively promote and upsell ancillary services such as extra baggage, seat selection, insurance, visa assistance, and other add-ons to enhance customer experience and increase revenue. Manage customer complaints with professionalism, providing timely resolutions or escalating cases as appropriate. Monitor and respond to emails related to bookings, passenger queries, refunds, date changes, and agent inquiries, escalating priority cases when necessary. Accurately log and update all customer interactions, bookings, modifications, and escalations in the reservation and customer management systems in real time, ensuring data accuracy and completeness. Ensure all calls and service requests are handled efficiently, adhering to set turnaround times (TAT) and maintaining quality standards. Consistently meet daily call handling, service quality, and revenue generation targets as per assigned KPIs. Qualifications (Academic, training, languages) Diploma/degree in Travel & Tourism or related field is preferred OR Minimum 12th Standard pass with IATA foundation course certificate (or equivalent) is mandatory. Proficient in Microsoft Office applications and basic computer operations. Flexible to work in rotational shifts, including weekends and holidays. Good verbal and written communication skills in English; additional languages are an asset. Work Experience 2 to 4 years of relevant experience in a customer service, call center, or travel services environment, preferably within the airline or travel industry. Experienced in using airline reservations systems/ customer management systems is mandatory. Proven ability to handle calls, emails, system-based transactions, complex bookings, and customer complaints. Operational awareness of airline product offerings, ticketing rules, and travel documentation. Strong customer service and problem-solving abilities with attention to detail. Sales-oriented with demonstrated upselling and revenue-generating capabilities. Positive, collaborative attitude with the ability to support and guide peers

Date: 7 Jul 2025 Company: Air Arabia PJSC (G9) Location: Pune, IN Country: IN Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of “Air Arabia PJSC”) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. “CoreOps” focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business. Job Purpose Responsible for handling B2B back-office operations, ensuring smooth coordination of flight reservations, ticketing, hotel bookings, travel insurance, UAE visa processing, and financial documentation. The role involves managing a shared email platform, supporting B2B agents with after-sales service, and ensuring compliance with regulatory and financial processes. Key Result Responsibilities Manage flight bookings, ticketing, and reissues using GDS platforms (Amadeus, Sabre, Galileo) and airline portals. Ensure accurate fare calculations, modifications, and cancellations as per agent requests. Handle hotel reservations via TravTrolley, Ibyta, and other hotel booking portals. Provide after-sales support for B2B agent bookings. Issue travel insurance policies as per customer requirements, ensuring accuracy and policy compliance. Manage end-to-end UAE visa processing, including document checks, application submissions, follow-ups, and compliance with visa regulations. Handle complaints and escalations related to visa applications. Address and resolve B2B agent inquiries related to reservations, ticketing, hotel bookings, and other services. Act as a point of contact for issue resolution and escalations to ensure service excellence. Prepare receipts for debiting agent ledgers. Create and process refund forms for visas and other services. Ensure compliance with financial documentation and reporting standards. Qualifications (Academic, training, languages) Minimum 12th standard pass. Additional certification in Travel & Tourism (e.g., IATA course) is a must. Knowledge of GDS systems (Galileo, Amadeus, Sabre) is an advantage. Proficiency in Microsoft Office (Excel, Outlook, Word). Fluency in English & Hindi is a must (Malayalam preferred). Work Experience 2 years of experience in travel services, including visa processing, insurance, customer support, reservations, and ticketing within a travel agency or airline. Proficiency in Microsoft Office (Excel, Outlook, Word). Customer service-oriented approach with problem-solving skills. Ability to learn quickly and adapt in a fast-paced environment

Job description: Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of “Air Arabia PJSC”) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. “CoreOps” focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business. Job Purpose Responsible for handling B2B back-office operations, ensuring smooth coordination of flight reservations, ticketing, hotel bookings, travel insurance, UAE visa processing, and financial documentation. The role involves managing a shared email platform, supporting B2B agents with after-sales service, and ensuring compliance with regulatory and financial processes. Profile description: Key Result Responsibilities Manage flight bookings, ticketing, and reissues using GDS platforms (Amadeus, Sabre, Galileo) and airline portals. Ensure accurate fare calculations, modifications, and cancellations as per agent requests. Handle hotel reservations via TravTrolley, Ibyta, and other hotel booking portals. Provide after-sales support for B2B agent bookings. Issue travel insurance policies as per customer requirements, ensuring accuracy and policy compliance. Manage end-to-end UAE visa processing, including document checks, application submissions, follow-ups, and compliance with visa regulations. Handle complaints and escalations related to visa applications. Address and resolve B2B agent inquiries related to reservations, ticketing, hotel bookings, and other services. Act as a point of contact for issue resolution and escalations to ensure service excellence. Prepare receipts for debiting agent ledgers. Create and process refund forms for visas and other services. Ensure compliance with financial documentation and reporting standards. Qualifications (Academic, training, languages) Minimum 12th standard pass. Additional certification in Travel & Tourism (e.g., IATA course) is a must. Knowledge of GDS systems (Galileo, Amadeus, Sabre) is an advantage. Proficiency in Microsoft Office (Excel, Outlook, Word). Fluency in English & Hindi is a must (Malayalam preferred). Work Experience 2 years of experience in travel services, including visa processing, insurance, customer support, reservations, and ticketing within a travel agency or airline. Proficiency in Microsoft Office (Excel, Outlook, Word). Customer service-oriented approach with problem-solving skills. Ability to learn quickly and adapt in a fast-paced environment

Job description: Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of “Air Arabia PJSC”) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. “CoreOps” focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business Job Purpose To handle inbound calls and digital inquiries by providing accurate information about the airline’s products and services. The role involves processing flight and holiday reservations, handling booking modifications and cancellations, promoting ancillary services, and ensuring all customer interactions are accurately updated in the system — while maintaining service productivity in line with KPIs and company policies. Profile description: Key Result Responsibilities - Receive and respond to inbound customer and agent calls, providing accurate information on flights, holiday packages, visa services, and other travel-related products. - Offer clear and comprehensive information on airline products, services, promotions, and travel guidelines. - Process new flight, hotel, and holiday package bookings, as well as booking modifications, cancellations, and refunds, following company policies and procedures. - Actively promote and upsell ancillary services such as extra baggage, seat selection, insurance, visa assistance, and other add-ons to enhance customer experience and increase revenue. - Manage customer complaints with professionalism, providing timely resolutions or escalating cases as appropriate. - Monitor and respond to emails related to bookings, passenger queries, refunds, date changes, and agent inquiries, escalating priority cases when necessary. - Accurately log and update all customer interactions, bookings, modifications, and escalations in the reservation and customer management systems in real time, ensuring data accuracy and completeness. - Ensure all calls and service requests are handled efficiently, adhering to set turnaround times (TAT) and maintaining quality standards. - Consistently meet daily call handling, service quality, and revenue generation targets as per assigned KPIs. Qualifications (Academic, training, languages) - Diploma/degree in Travel & Tourism or related field is preferred OR Minimum 12th Standard pass with IATA foundation course certificate (or equivalent) is mandatory. - Proficient in Microsoft Office applications and basic computer operations. - Flexible to work in rotational shifts, including weekends and holidays. - Good verbal and written communication skills in English; additional languages are an asset. Work Experience - 2 to 4 years of relevant experience in a customer service, call center, or travel services environment, preferably within the airline or travel industry. - Experienced in using airline reservations systems/ customer management systems is mandatory. - Proven ability to handle calls, emails, system-based transactions, complex bookings, and customer complaints. - Operational awareness of airline product offerings, ticketing rules, and travel documentation. - Strong customer service and problem-solving abilities with attention to detail. - Sales-oriented with demonstrated upselling and revenue-generating capabilities. - Positive, collaborative attitude with the ability to support and guide peers

Job Purpose Provides advanced accounting and financial support with key responsibilities in financial accounting, statement preparation, and reconciliation. This role requires a seasoned professional who can meet client service level agreements (SLAs) and timelines, coordinate with geographically dispersed teams. This position plays a crucial role in maintaining accurate and compliant financial operations while supporting regular and ad hoc reporting needs Key Result Responsibilities Execute financial accounting tasks, including the preparation and reconciliation of various statements of accounts, adhering to client SLAs and timelines. Manage the timely and accurate closure of monthly, quarterly, and annual accounting activities. Prepare, validate, and process invoices and account statements, ensuring compliance with client-specific requirements. Oversee general accounting tasks such as bookkeeping and journal entries, ensuring records are kept accurate and up-to-date. Reconcile client and supplier accounts, coordinating with relevant teams to resolve any discrepancies or anomalies. Provide prompt and effective responses to queries from internal and external stakeholders, ensuring high-quality service delivery. Prepare and submit management reports on a regular and ad hoc basis, tailored to client and senior management requirements. Analyze general ledger balances, investigating and resolving discrepancies in collaboration with appropriate teams. Identify areas for process improvements, contributing to initiatives that enhance accuracy, efficiency, and service quality in accounting workflows. Ensure client Service Level Agreements (SLA) and timelines are met. Qualifications (Academic, training, languages) Bachelors or Masters degree in accounting, finance, or a related field Proficiency in MS Office applications (Advanced Excel is a must) and any accounting software Work Experience 4 to 6 years of experience in finance & accounting, shared services environments preferred. Strong knowledge of accounting principles, financial reconciliation processes, and industry best practices. Exceptional analytical skills, attention to detail, and proactive problem-solving abilities. Strong communication skills and the ability to work effectively with cross-functional teams across multiple locations. Experience working with client SLAs and achieving high compliance with deadlines and quality standards. Proven experience in identifying and implementing process improvements within financial operations.

Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of Air Arabia PJSC”) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. “CoreOps” focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business.

Executive - B2B Travel Operations, Pune Date: 7 Jul 2025 Company: Air Arabia PJSC (G9) Location: Pune, IN Country: IN Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of Air Arabia PJSC) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures, and associates worldwide. CoreOps focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business. Job Purpose Responsible for handling B2B back-office operations, ensuring smooth coordination of flight reservations, ticketing, hotel bookings, travel insurance, UAE visa processing, and financial documentation. The role involves managing a shared email platform, supporting B2B agents with after-sales service, and ensuring compliance with regulatory and financial processes. Key Result Responsibilities Manage flight bookings, ticketing, and reissues using GDS platforms (Amadeus, Sabre, Galileo) and airline portals. Ensure accurate fare calculations, modifications, and cancellations as per agent requests. Handle hotel reservations via TravTrolley, Ibyta, and other hotel booking portals. Provide after-sales support for B2B agent bookings. Issue travel insurance policies as per customer requirements, ensuring accuracy and policy compliance. Manage end-to-end UAE visa processing, including document checks, application submissions, follow-ups, and compliance with visa regulations. Handle complaints and escalations related to visa applications. Address and resolve B2B agent inquiries related to reservations, ticketing, hotel bookings, and other services. Act as a point of contact for issue resolution and escalations to ensure service excellence. Prepare receipts for debiting agent ledgers. Create and process refund forms for visas and other services. Ensure compliance with financial documentation and reporting standards. Qualifications (Academic, training, languages) Minimum 12th standard pass. Additional certification in Travel & Tourism (e.g., IATA course) is a must. Knowledge of GDS systems (Galileo, Amadeus, Sabre) is an advantage. Proficiency in Microsoft Office (Excel, Outlook, Word). Fluency in English & Hindi is a must (Malayalam preferred). Work Experience 2 years of experience in travel services, including visa processing, insurance, customer support, reservations, and ticketing within a travel agency or airline. Proficiency in Microsoft Office (Excel, Outlook, Word). Customer service-oriented approach with problem-solving skills. Ability to learn quickly and adapt in a fast-paced environment.

Date: 10 Jul 2025 Company: Air Arabia PJSC (G9) Location: Pune, IN Country: IN Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of “Air Arabia PJSC”) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. “CoreOps” focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business. Job Purpose Assists in managing accounts payable/receivable, general ledger entries, reconciliations, and reports, aiming to optimize process efficiency and support client satisfaction. The role involves extensive co-ordination with different teams spread geographically and providing resolutions. Key Result Responsibilities Process accounts payable /receivable transactions accurately, ensuring compliance with client policies. Conduct reconciliations of client/supplier accounts, bank statements, and financial data to maintain updated, error-free records. Responding to and resolving queries/ requests from different stakeholders Preparation of different management reports on a regular and ad hoc basis Assist in preparing financial reports, summaries, and statements for review by senior finance personnel. Support month-end and year-end close processes as per established timelines. Collaborate with the team to enhance process efficiency and quality. Identify and escalate any discrepancies or issues, contributing to continuous improvement initiatives. Maintain high standards of accuracy and confidentiality, adhering to regulatory requirements. Ensure client Service Level Agreements (SLA) and timelines are met. Qualifications (Academic, Training, Languages) Commerce or Management Graduate (e.g. B.Com, BBA) Or Non-Commerce Graduate with “accounting” as an elective in Class XII Proficient in Microsoft Office applications (Advanced Excel is a MUST) Work Experience 1 - 4 years of experience in finance & accounting, shared services environments preferred. Strong understanding of finance and accounting principles and processes. Excellent numerical accuracy, attention to detail, and organizational skills. Effective communication skills and customer service orientation with experience in handling queries via calls and emails. Ability to work independently and manage multiple tasks in a fast-paced environment.

Date: 10 Jul 2025 Company: Air Arabia PJSC (G9) Location: Pune, IN Country: IN Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of “Air Arabia PJSC”) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. “CoreOps” focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business. Job Purpose Provides advanced accounting and financial support with key responsibilities in financial accounting, statement preparation, and reconciliation. This role requires a seasoned professional who can meet client service level agreements (SLAs) and timelines, coordinate with geographically dispersed teams. This position plays a crucial role in maintaining accurate and compliant financial operations while supporting regular and ad hoc reporting needs Key Result Responsibilities Execute financial accounting tasks, including the preparation and reconciliation of various statements of accounts, adhering to client SLAs and timelines. Manage the timely and accurate closure of monthly, quarterly, and annual accounting activities. Prepare, validate, and process invoices and account statements, ensuring compliance with client-specific requirements. Oversee general accounting tasks such as bookkeeping and journal entries, ensuring records are kept accurate and up-to-date. Reconcile client and supplier accounts, coordinating with relevant teams to resolve any discrepancies or anomalies. Provide prompt and effective responses to queries from internal and external stakeholders, ensuring high-quality service delivery. Prepare and submit management reports on a regular and ad hoc basis, tailored to client and senior management requirements. Analyze general ledger balances, investigating and resolving discrepancies in collaboration with appropriate teams. Identify areas for process improvements, contributing to initiatives that enhance accuracy, efficiency, and service quality in accounting workflows. Ensure client Service Level Agreements (SLA) and timelines are met. Qualifications (Academic, Training, Languages) Bachelor’s or Master’s degree in accounting, finance, or a related field Proficiency in MS Office applications (Advanced Excel is a must) and any accounting software Work Experience 4 to 6 years of experience in finance & accounting, shared services environments preferred. Strong knowledge of accounting principles, financial reconciliation processes, and industry best practices. Exceptional analytical skills, attention to detail, and proactive problem-solving abilities. Strong communication skills and the ability to work effectively with cross-functional teams across multiple locations. Experience working with client SLAs and achieving high compliance with deadlines and quality standards. Proven experience in identifying and implementing process improvements within financial operations.

Call Center Executive, Pune Date: 7 Jul 2025 Company: Air Arabia PJSC (G9) Location: Pune, IN Country: IN Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of Air Arabia PJSC) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures, and associates worldwide. CoreOps focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business. Job Purpose To handle inbound calls and digital inquiries by providing accurate information about the airlines products and services. The role involves processing flight and holiday reservations, handling booking modifications and cancellations, promoting ancillary services, and ensuring all customer interactions are accurately updated in the system while maintaining service productivity in line with KPIs and company policies. Key Result Responsibilities Receive and respond to inbound customer and agent calls, providing accurate information on flights, holiday packages, visa services, and other travel-related products. Offer clear and comprehensive information on airline products, services, promotions, and travel guidelines. Process new flight, hotel, and holiday package bookings, as well as booking modifications, cancellations, and refunds, following company policies and procedures. Actively promote and upsell ancillary services such as extra baggage, seat selection, insurance, visa assistance, and other add-ons to enhance customer experience and increase revenue. Manage customer complaints with professionalism, providing timely resolutions or escalating cases as appropriate. Monitor and respond to emails related to bookings, passenger queries, refunds, date changes, and agent inquiries, escalating priority cases when necessary. Accurately log and update all customer interactions, bookings, modifications, and escalations in the reservation and customer management systems in real time, ensuring data accuracy and completeness. Ensure all calls and service requests are handled efficiently, adhering to set turnaround times (TAT) and maintaining quality standards. Consistently meet daily call handling, service quality, and revenue generation targets as per assigned KPIs. Qualifications (Academic, training, languages) Diploma/degree in Travel & Tourism or related field is preferred OR Minimum 12th Standard pass with IATA foundation course certificate (or equivalent) is mandatory. Proficient in Microsoft Office applications and basic computer operations. Flexible to work in rotational shifts, including weekends and holidays. Good verbal and written communication skills in English; additional languages are an asset. Work Experience 2 to 4 years of relevant experience in a customer service, call center, or travel services environment, preferably within the airline or travel industry. Experienced in using airline reservations systems/ customer management systems is mandatory. Proven ability to handle calls, emails, system-based transactions, complex bookings, and customer complaints. Operational awareness of airline product offerings, ticketing rules, and travel documentation. Strong customer service and problem-solving abilities with attention to detail. Sales-oriented with demonstrated upselling and revenue-generating capabilities. Positive, collaborative attitude with the ability to support and guide peers.

Job description: Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of “Air Arabia PJSC”) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. “CoreOps” focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business. Job Purpose Oversees and guides an assigned team of accounting analysts & associates, ensuring the accurate and timely delivery of financial services in line with client service level agreements (SLAs) and quality standards. With a strong focus on managing both financial and non-financial transactions, implementing control measures, and facilitating effective communication among stakeholders. The Team Lead drives team performance, maintains accountability for KPIs, and leads initiatives to optimize processes, enhance accuracy, and deliver exceptional client service. Key Result Responsibilities Oversee daily accounting operations, maintaining real-time communication mechanisms to keep all relevant parties informed and aligned on task progress and priority items. Ensure adherence to client SLAs, monitoring team performance closely. Identify and implement corrective actions as needed to address any deviations from timelines, accuracy, or quality standards Establish and implement controls and review mechanisms to ensure the accuracy, completeness, and timeliness of all deliverables. Regularly evaluate workflows to identify and correct potential gaps in compliance or accuracy Direct the preparation, validation, and reconciliation of financial statements, including client and supplier accounts, and ensure timely resolution of discrepancies. Build and maintain clear, effective communication channels with stakeholders. Conduct periodic reviews with managers and key stakeholders to facilitate information exchange, address concerns, and provide updates on team performance. Coordinate and manage the timely closure of monthly, quarterly, and annual books, ensuring that all financial statements and reports are delivered within established timelines. Identify, develop, and lead process improvement initiatives that drive accuracy, efficiency, and productivity within the team. Champion automation and workflow enhancements to streamline operations. Conduct regular performance reviews, provide feedback, and establish development plans to enhance team capabilities and motivate high performance. Actively coach and support team members in both work-related tasks and broader professional development. Provide guidance, feedback, and resources to foster both technical skills and personal growth. Prepare and review regular and ad hoc management reports, ensuring accuracy and insights that support data-driven decisions by senior leadership. Profile description: Qualifications (Academic, training, languages) Bachelor’s or Master’s degree in accounting, finance, or a related field. Proficiency in MS Office applications (Advanced Excel is a must) and any accounting software Work Experience 6 to 8 years of accounting experience, with at least 2 years in a team leadership role within a travel/ tour agency/ OTA. Strong knowledge of accounting principles, reconciliation processes, reporting standards, and operational best practices. Exceptional analytical skills, attention to detail, and proactive problem-solving abilities. Demonstrated experience in meeting and managing SLAs, with a proven ability to take corrective action when needed. Experience in establishing control frameworks, conducting performance reviews, and supporting process improvement. Ability to coach, guide and support team members in both professional and personal development. Familiarity with international accounting standards and BPO-specific client requirements.

Date: 10 Jul 2025 Company: Air Arabia PJSC (G9) Location: Pune, IN Country: IN Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of “Air Arabia PJSC”) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. “CoreOps” focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business. Job Purpose Oversees and guides an assigned team of accounting analysts & associates, ensuring the accurate and timely delivery of financial services in line with client service level agreements (SLAs) and quality standards. With a strong focus on managing both financial and non-financial transactions, implementing control measures, and facilitating effective communication among stakeholders. The Team Lead drives team performance, maintains accountability for KPIs, and leads initiatives to optimize processes, enhance accuracy, and deliver exceptional client service. Key Result Responsibilities Oversee daily accounting operations, maintaining real-time communication mechanisms to keep all relevant parties informed and aligned on task progress and priority items. Ensure adherence to client SLAs, monitoring team performance closely. Identify and implement corrective actions as needed to address any deviations from timelines, accuracy, or quality standards Establish and implement controls and review mechanisms to ensure the accuracy, completeness, and timeliness of all deliverables. Regularly evaluate workflows to identify and correct potential gaps in compliance or accuracy Direct the preparation, validation, and reconciliation of financial statements, including client and supplier accounts, and ensure timely resolution of discrepancies. Build and maintain clear, effective communication channels with stakeholders. Conduct periodic reviews with managers and key stakeholders to facilitate information exchange, address concerns, and provide updates on team performance. Coordinate and manage the timely closure of monthly, quarterly, and annual books, ensuring that all financial statements and reports are delivered within established timelines. Identify, develop, and lead process improvement initiatives that drive accuracy, efficiency, and productivity within the team. Champion automation and workflow enhancements to streamline operations. Conduct regular performance reviews, provide feedback, and establish development plans to enhance team capabilities and motivate high performance. Actively coach and support team members in both work-related tasks and broader professional development. Provide guidance, feedback, and resources to foster both technical skills and personal growth. Prepare and review regular and ad hoc management reports, ensuring accuracy and insights that support data-driven decisions by senior leadership. Qualifications (Academic, Training, Languages) Bachelor’s or Master’s degree in accounting, finance, or a related field. Proficiency in MS Office applications (Advanced Excel is a must) and any accounting software Work Experience 6 to 8 years of accounting experience, with at least 2 years in a team leadership role within a Airline domain. Strong knowledge of accounting principles, reconciliation processes, reporting standards, and operational best practices. Exceptional analytical skills, attention to detail, and proactive problem-solving abilities. Demonstrated experience in meeting and managing SLAs, with a proven ability to take corrective action when needed. Experience in establishing control frameworks, conducting performance reviews, and supporting process improvement. Ability to coach, guide and support team members in both professional and personal development. Familiarity with international accounting standards and BPO-specific client requirements.

As an Experienced Cabin Crew member at Air Arabia PJSC (G9) in Mumbai, India, your primary role is to serve as the airline's ambassador, aiming to foster customer loyalty and uphold a positive corporate image. Throughout the flight cycle, your focus will be on delivering exceptional customer service to passengers while ensuring their safety and comfort. Your responsibilities will include attending pre-flight briefings to familiarize yourself with flight details, roles, security protocols, and boarding procedures. You will be required to instruct passengers on safety procedures, identify potential security risks, and administer first aid when necessary. Promptly reporting any irregularities or malfunctions to the Cabin Supervisor, Flight Crew, and Captain is crucial. Welcoming passengers, assisting with boarding formalities, and addressing individual needs and requests will be key aspects of providing excellent customer service. You will also be responsible for promoting on-board services and products to maximize revenue and support the Charity Cloud program. Prior to take-off, you will conduct pre-flight checks to ensure all necessary supplies and equipment are on board. Additionally, you will oversee the cleanliness of the aircraft cabin during transit and assist with re-catering and duty-free services. Post-flight, you will provide feedback on the flight experience, assist with passenger conduct, and ensure a smooth handover of the cabin to ground staff. To qualify for this role, you must meet certain requirements such as minimum height and weight standards, clear skin without visible tattoos, and the ability to swim with aid if needed. Academic qualifications equivalent to a Diploma or Higher Secondary Certificate, proficiency in English (both written and spoken), and previous cabin crew experience are essential. Training in first aid, safety procedures, and proficiency in Microsoft Office will be beneficial. Your ability to work in a shift pattern, adapt to changing schedules, and meet established KPIs will be crucial for success in this role. Maintaining professionalism, safety knowledge, and contributing to team efforts are key expectations. Regular attendance at trainings, workshops, and maintaining a valid cabin crew license are important aspects of the job. If you are a proactive, customer-oriented individual with a passion for delivering exceptional service in a dynamic environment, we encourage you to apply for this position and be a part of our dedicated team at Air Arabia PJSC.,

Analyst I/ II (Finance), Pune - India Date: 16 Jan 2025 Company: Air Arabia PJSC (G9) Location: Pune, IN Country: IN Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of Air Arabia PJSC) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures, and associates worldwide. CoreOps focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business. Job Purpose Assists in managing accounts payable/receivable, general ledger entries, reconciliations, and reports, aiming to optimize process efficiency and support client satisfaction. The role involves extensive co-ordination with different teams spread geographically and providing resolutions. Key Result Responsibilities Process accounts payable/receivable transactions accurately, ensuring compliance with client policies. Conduct reconciliations of client/supplier accounts, bank statements, and financial data to maintain updated, error-free records. Responding to and resolving queries/requests from different stakeholders. Preparation of different management reports on a regular and ad hoc basis. Assist in preparing financial reports, summaries, and statements for review by senior finance personnel. Support month-end and year-end close processes as per established timelines. Collaborate with the team to enhance process efficiency and quality. Identify and escalate any discrepancies or issues, contributing to continuous improvement initiatives. Maintain high standards of accuracy and confidentiality, adhering to regulatory requirements. Ensure client Service Level Agreements (SLA) and timelines are met. Qualifications (Academic, training, languages) Commerce or Management Graduate (e.g. B.Com, BBA) Or Non-Commerce Graduate with accounting as an elective in Class XII. Proficient in Microsoft Office applications (Advanced Excel is a MUST). Work Experience 1 - 4 years of experience in finance & accounting, shared services environments preferred. Strong understanding of finance and accounting principles and processes. Excellent numerical accuracy, attention to detail, and organizational skills. Effective communication skills and customer service orientation with experience in handling queries via calls and emails. Ability to work independently and manage multiple tasks in a fast-paced environment.

Finance Team Lead (Travel Agency Background) - Pune, India Date: 11 Jan 2025 Company: Air Arabia PJSC (G9) Location: Pune, IN Country: IN Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of Air Arabia PJSC) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. CoreOps focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business. Job Purpose Oversees and guides an assigned team of accounting analysts & associates, ensuring the accurate and timely delivery of financial services in line with client service level agreements (SLAs) and quality standards. With a strong focus on managing both financial and non-financial transactions, implementing control measures, and facilitating effective communication among stakeholders. The Team Lead drives team performance, maintains accountability for KPIs, and leads initiatives to optimize processes, enhance accuracy, and deliver exceptional client service. Key Result Responsibilities Oversee daily accounting operations, maintaining real-time communication mechanisms to keep all relevant parties informed and aligned on task progress and priority items. Ensure adherence to client SLAs, monitoring team performance closely. Identify and implement corrective actions as needed to address any deviations from timelines, accuracy, or quality standards. Establish and implement controls and review mechanisms to ensure the accuracy, completeness, and timeliness of all deliverables. Regularly evaluate workflows to identify and correct potential gaps in compliance or accuracy. Direct the preparation, validation, and reconciliation of financial statements, including client and supplier accounts, and ensure timely resolution of discrepancies. Build and maintain clear, effective communication channels with stakeholders. Conduct periodic reviews with managers and key stakeholders to facilitate information exchange, address concerns, and provide updates on team performance. Coordinate and manage the timely closure of monthly, quarterly, and annual books, ensuring that all financial statements and reports are delivered within established timelines. Identify, develop, and lead process improvement initiatives that drive accuracy, efficiency, and productivity within the team. Champion automation and workflow enhancements to streamline operations. Conduct regular performance reviews, provide feedback, and establish development plans to enhance team capabilities and motivate high performance. Actively coach and support team members in both work-related tasks and broader professional development. Provide guidance, feedback, and resources to foster both technical skills and personal growth. Prepare and review regular and ad hoc management reports, ensuring accuracy and insights that support data-driven decisions by senior leadership. Qualifications (Academic, training, languages) Bachelors or Masters degree in accounting, finance, or a related field. Proficiency in MS Office applications (Advanced Excel is a must) and any accounting software. Work Experience 6 to 8 years of accounting experience, with at least 2 years in a team leadership role within a travel/ tour agency/ OTA. Strong knowledge of accounting principles, reconciliation processes, reporting standards, and operational best practices. Exceptional analytical skills, attention to detail, and proactive problem-solving abilities. Demonstrated experience in meeting and managing SLAs, with a proven ability to take corrective action when needed. Experience in establishing control frameworks, conducting performance reviews, and supporting process improvement. Ability to coach, guide and support team members in both professional and personal development. Familiarity with international accounting standards and BPO-specific client requirements.

Senior Analyst (Finance), Pune - India Date: 16 Jan 2025 Company: Air Arabia PJSC (G9) Location: Pune, IN Country: IN Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of Air Arabia PJSC) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. CoreOps focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business. Job Purpose Provides advanced accounting and financial support with key responsibilities in financial accounting, statement preparation, and reconciliation. This role requires a seasoned professional who can meet client service level agreements (SLAs) and timelines, coordinate with geographically dispersed teams. This position plays a crucial role in maintaining accurate and compliant financial operations while supporting regular and ad hoc reporting needs. Key Result Responsibilities Execute financial accounting tasks, including the preparation and reconciliation of various statements of accounts, adhering to client SLAs and timelines. Manage the timely and accurate closure of monthly, quarterly, and annual accounting activities. Prepare, validate, and process invoices and account statements, ensuring compliance with client-specific requirements. Oversee general accounting tasks such as bookkeeping and journal entries, ensuring records are kept accurate and up-to-date. Reconcile client and supplier accounts, coordinating with relevant teams to resolve any discrepancies or anomalies. Provide prompt and effective responses to queries from internal and external stakeholders, ensuring high-quality service delivery. Prepare and submit management reports on a regular and ad hoc basis, tailored to client and senior management requirements. Analyze general ledger balances, investigating and resolving discrepancies in collaboration with appropriate teams. Identify areas for process improvements, contributing to initiatives that enhance accuracy, efficiency, and service quality in accounting workflows. Ensure client Service Level Agreements (SLA) and timelines are met. Qualifications (Academic, training, languages) Bachelors or Masters degree in accounting, finance, or a related field Proficiency in MS Office applications (Advanced Excel is a must) and any accounting software Work Experience 4 to 6 years of experience in finance & accounting, shared services environments preferred. Strong knowledge of accounting principles, financial reconciliation processes, and industry best practices. Exceptional analytical skills, attention to detail, and proactive problem-solving abilities. Strong communication skills and the ability to work effectively with cross-functional teams across multiple locations. Experience working with client SLAs and achieving high compliance with deadlines and quality standards. Proven experience in identifying and implementing process improvements within financial operations.