Role & responsibilities Conduct quality assessments and provide coaching and feedback for customer interactions, including phone calls and emails, according to established criteria and guidelines. Evaluate agents' adherence to company policies, procedures, and quality standards, and provide constructive feedback and coaching to support their development. Analyse quality assessment data to identify trends, patterns, and areas for improvement, and collaborate with relevant stakeholders to implement corrective actions. Generate regular reports and dashboards to track quality performance metrics and communicate findings and recommendations to management and relevant departments. Develop and maintain quality assurance procedures, documentation, and training materials to ensure consistency and effectiveness of quality monitoring processes. Stay informed about industry best practices, emerging trends, and regulatory requirements related to quality assurance and customer service and incorporate relevant insights into quality improvement initiatives. Participate in cross-functional projects and initiatives aimed at enhancing customer experience, operational efficiency, and business outcomes. Assist in the development and implementation of quality-related initiatives, such as calibration sessions, quality coaching programs, and recognition programs. Communicate business and product updates timely through e-mails, briefings, newsletters, and other means of contact. Design, develop and implement monthly product knowledge assessment and pop-up quizzes assessing the common errors, new updates and general product knowledge. Analyse customer feedback received through post call survey and NPS. Share relevant feedback with stakeholders for process and product enhancement. Provide constructive feedback and coaching to agents to support their development. Investigate the post flight complaints and manage the companys waivers, errors log/records and provide weekly/monthly reports which drives continuous measurable reduction in errors/complaints. Adhere to company regulatory requirements such as data protection, data privacy etc. and ensure full adherence from team. Perform other lawful Ad hoc tasks as and when delegated by the management. Preferred candidate profile Qualification & Education: Minimum Graduation is required Experience: Minimum of 3 years experience in Quality Analyst role Candidates with travel background /industry are encouraged to apply. Training & Knowledge: Knowledge of workforce applications, reporting, quality, and monitoring tools. Familiarity of quality assurance standards and measures. Excellent written and verbal communication skills. Fluent in English is must. High computer literacy Candidates who can join on immediate basis or maximum 15 days of notice period will be entertained.

1. Candidate with prior experience in soft skill training . 2. Voice Accent and English communication training. 3. Should be comfortable to work in Voice process 4. Rotational Shift. 5. Work from office 6. 5 days working and 2 weekly offs (rotational basis) To know more about the role please call 9620956445

Job Responsibilities: · Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance. · Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty. · Achieve individual revenue and customer service targets to support delivery of team/departmental targets. · Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. · Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills. · Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings. · Be the voice of the brand. · Support other departments as required. · Adhere to company regulatory requirements such as data protection, data privacy etc Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹550,000.00 per year Schedule: Rotational shift Application Question(s): Are you comfortable with voice process ? Are you comfortable with rotational shifts ? Are you comfortable with the salary range ? Salary for this position is INR 40 K PM Net Language: English (Required) Work Location: In person

Job Responsibilities: · Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance. · Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty. · Achieve individual revenue and customer service targets to support delivery of team/departmental targets. · Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. · Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills. · Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings. · Be the voice of the brand. · Support other departments as required. · Adhere to company regulatory requirements such as data protection, data privacy etc Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹550,000.00 per year Schedule: Rotational shift Application Question(s): Are you comfortable with voice process ? Are you comfortable with rotational shifts ? Are you comfortable with the salary range ? Salary for this position is INR 40 K PM Net Language: English (Required) Work Location: In person

. We need a trainer with strong skillset in delivering Soft skills, Leadership skills and communication skills trainings. Experience in Training role for 3+ years Experience in delivering leadership trainings or has managed a team for 2+ years Experience in delivering soft skills trainings and/or coaching Excellent English written and verbal communication skills Well versed with Microsoft applications PowerPoint, Excel, Word, etc. Experience with digital content development tools will be an advantage Train The Trainer, On Job Trainer or Master Trainer certifications will be an advantage Contact centre experience

We need a trainer with strong skillset in delivering Soft skills, Leadership skills and communication skills trainings. Experience in Training role for 3+ years Experience in delivering leadership trainings or has managed a team for 2+ years Experience in delivering soft skills trainings and/or coaching Excellent English written and verbal communication skills Well versed with Microsoft applications – PowerPoint, Excel, Word, etc. Experience with digital content development tools will be an advantage Train The Trainer, On Job Trainer or Master Trainer certifications will be an advantage Contact centre experience Job Types: Full-time, Permanent Pay: ₹1,000,000.00 - ₹1,033,000.00 per year Benefits: Health insurance Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): How many years of experince do you have as Corporate Trainer ? what is your experience in delivering leadership trainings? Do you have Train The Trainer, On Job Trainer or Master Trainer certifications ? Do you have experience with digital content development tools? if yes , please specify in detail. Do you have experience in delivering soft skills trainings ? What is your current CTC & notice period ? Work Location: In person

Conduct quality assessments and provide coaching and feedback for customer interactions, including phone calls and emails, process, chat according to established criteria and guidelines. Evaluate agents' adherence to company policies, procedures, and quality standards, and provide constructive feedback and coaching to support their development. Analyse quality assessment data to identify trends, patterns, and areas for improvement, and collaborate with relevant stakeholders to implement corrective actions. Generate regular reports and dashboards to track quality performance metrics and communicate findings and recommendations to management and relevant departments. Develop and maintain quality assurance procedures, documentation, and training materials to ensure consistency and effectiveness of quality monitoring processes. Stay informed about industry best practices, emerging trends, and regulatory requirements related to quality assurance and customer service and incorporate relevant insights into quality improvement initiatives. Participate in cross-functional projects and initiatives aimed at enhancing customer experience, operational efficiency, and business outcomes. Assist in the development and implementation of quality-related initiatives such as quality coaching programs, and recognition programs. Take ownership of facilitating calibration sessions with key stakeholders and Operations team. Communicate business and product updates timely through e-mails, briefings, newsletters, and other means of contact. Design, develop and implement monthly product knowledge assessment and pop-up quizzes assessing the common errors, new updates and general product knowledge. Analyse customer feedback received through post call survey and NPS. Share relevant feedback with stakeholders for process and product enhancement. Provide constructive feedback and coaching to agents to support their development. Investigate the post flight complaints and manage the companys waivers, errors log/records and provide weekly/monthly reports which drives continuous measurable reduction in errors/complaints. Adhere to company regulatory requirements such as data protection, data privacy etc. and ensure full adherence from team. Perform other lawful Ad hoc tasks as and when delegated by the management. Quality Assurance for Accounts Receivables (AR) Conduct audits on customer invoices to ensure accuracy. Identify and rectify billing discrepancies and errors. End to end knowledge in billing process. Provide recommendations for process improvements to enhance collections efficiency. End to end Knowledge in Accruals Quality Assurance for Accounts Payables (AP) Verify supplier invoices and payment accuracy through regular audits. Post invoices in the system, PO(purchase orders) and Non-PO. Knowledge to manage Vendor Query , payment files, aging report. Identify anomalies or fraud risks and suggest corrective actions. Support reconciliation efforts and assist in streamlining payment processes. Procurement Quality Checks , Audit vendor selection and procurement transactions for compliance and efficiency. Update the Purchase Orders in the System towards the vendor for posting of invoices. Segregation of invoices. Ensure adherence to procurement policies and ethical purchasing standards. Analyse procurement KPIs to improve sourcing and purchasing effectiveness. Pricing Quality Analysis, Conduct pricing audits and verify pricing structures against approved guidelines. Identify discrepancies and potential revenue leakage in pricing models. Evaluate cost data, competitor benchmarks, and market trends for pricing optimization. Collaborate with finance and sales teams to enhance pricing strategies. Meal Ordering Associate, Accurately input order items in the System. Collaborate with Unites to get the missing BB. Finalize all the flights to ensure the billing is managed. Trainer Key Responsibilities: Design and Develop Learning Programs: Define parameters of the learning program by clarifying the purpose and type of learning program with key stakeholders. Develop program content by researching, developing and documenting specific subject matter content according to dnata Global curriculum standards. Structure the learning program by breaking the content into manageable segments and documenting the timeframe for each segment. Determine and confirm delivery strategies and required assessment methods and tools. Document complete learning programmes in line with organisational requirements, review with key stakeholders and adjust as required. Training Delivery and Effectiveness: Deliver training programmes demonstrating work-skill instruction, facilitated learning or group based learning. Establish and implement delivery methods by identifying the context for learning, individual learning styles and learner characteristics. In all cases ensure the delivery of a safe learning environment. Maintain, develop and review the delivery method to support and reinforce new learning, building on strengths and identifying areas of development. Monitor learner progress using measures to ensure learners are acquiring new technical skills, generic skills and knowledge. Plan and Conduct Assessments: Plan, design and develop assessment activities with relevant stakeholders to meet regulatory or organisational requirements as appropriate. Select assessment methods that support the collection of defined evidence. Contribute to assessment by discussing and confirming with the learner the context, including learners’ characteristics and any need for reasonable adjustments. Assess competence by examining the collected evidence and evaluating to ensure it reflects the evidence required to demonstrate competence. Provide clear and constructive feedback to learners regarding the assessment decisions and develop any follow-up action plans required. In addition to Subject matter knowledge, the following Skills are required: Good interpersonal skills Outstanding written and verbal English language Intermediate / Advanced Microsoft PowerPoint Ability to read and interpret a range of documentation, including technical and subject matter specialism. Good presentation skills Qualifications & Skills: Bachelor’s degree in finance, Accounting, Business Administration, or a related field. 3+ years of experience in financial auditing, quality assurance, or procurement analysis. Strong analytical skills with a keen eye for detail. Advanced Excel skills. Knowledge of AP, AR, procurement policies, and pricing strategies. Effective communication skills for reporting findings and collaborating with teams. Role & responsibilities Preferred candidate profile

we are looking someone who have atleast 3-4 years corporate experience. Key Responsibilities: General Ledger (GL) Knowledge(Mandatory): Maintain and update the General Ledger, ensuring all transactions are accurately recorded and reconciled. Reconciliation: Perform reconciliation of accounts, including bank, credit card, and vendor accounts, ensuring the accuracy of financial records. Excel Spreadsheet Management: Maintain and update complex Excel spreadsheets for financial data analysis, budgeting, and forecasting. ERP Software: Experience in Oracle and Tally ERP systems. Communication: Good communication skills in English. Audit Support: Provide support with financial audits as required. Job Type: Contractual / Temporary Contract length: 06 months Pay: ₹900,000.00 - ₹950,000.00 per year Schedule: Day shift Application Question(s): Are you comfortable with 6 months contract role ? Are you comfortable with Bangalore location ? the office is located at M.G Road Do you have experince in General Ledger (GL) Knowledge? If yes , please mention how many years ? Work Location: In person

Job Responsibilities: · Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance. · Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty. · Achieve individual revenue and customer service targets to support delivery of team/departmental targets. · Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. · Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills. · Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings. · Be the voice of the brand. · Support other departments as required. · Adhere to company regulatory requirements such as data protection, data privacy etc Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹550,000.00 per year Schedule: Rotational shift Application Question(s): Are you comfortable with rotational shift ? Are you comfortable with International voice process? are you fine with 40k net take home salary ? Are you comfortable to work from office ? office is located at M.G raod Work Location: In person

1. We are looking for Mandarin speakers for our contact Center. 2. The role is to handle the queries of Mandarin speaking passengers. 3. First call resolution and we are looking for candidates who are comfortable to work in International Voice process (Mandarin). 4. Rotational shifts 5. 5 days working and 2 weekly off 6. Comfortable to work from office. Job Types: Full-time, Permanent Pay: ₹1,000,000.94 - ₹1,030,000.00 per year Benefits: Health insurance Paid sick time Provident Fund Schedule: Rotational shift Work Location: In person

Job Responsibilities: · Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance. · Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty. · Achieve individual revenue and customer service targets to support delivery of team/departmental targets. · Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. · Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills. · Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings. · Be the voice of the brand. · Support other departments as required. · Adhere to company regulatory requirements such as data protection, data privacy etc Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹550,000.00 per year Schedule: Rotational shift Application Question(s): Are you comfortable with rotational shift ? Are you comfortable with International voice process? are you fine with 40k net take home salary ? Are you comfortable to work from office ? office is located at M.G raod Work Location: In person

1. We are looking for Mandarin speakers for our contact Center. 2. The role is to handle the queries of Mandarin speaking passengers. 3. First call resolution and we are looking for candidates who are comfortable to work in International Voice process (Mandarin). 4. Rotational shifts 5. 5 days working and 2 weekly off 6. Comfortable to work from office. Job Types: Full-time, Permanent Pay: ₹1,000,000.94 - ₹1,030,000.00 per year Benefits: Health insurance Paid sick time Provident Fund Schedule: Rotational shift Work Location: In person

Job Responsibilities: · Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance. · Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty. · Achieve individual revenue and customer service targets to support delivery of team/departmental targets. · Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. · Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills. · Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings. · Be the voice of the brand. · Support other departments as required. · Adhere to company regulatory requirements such as data protection, data privacy etc Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹550,000.00 per year Schedule: Rotational shift Work Location: In person

Job Responsibilities: · Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance. · Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty. · Achieve individual revenue and customer service targets to support delivery of team/departmental targets. · Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. · Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills. · Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings. · Be the voice of the brand. · Support other departments as required. · Adhere to company regulatory requirements such as data protection, data privacy etc Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹550,000.00 per year Schedule: Rotational shift Application Question(s): Are you comfortable with voice process? Are you comfortable with rotational shift ? Are you comfortable to work from office ? office location is at M.G road Are you comfortable with 40k net take home salary ? please apply only if you are comfortable. Work Location: In person