Customer Service Associate

Job Responsibilities:

· Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.

· Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty.

· Achieve individual revenue and customer service targets to support delivery of team/departmental targets.

· Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.

· Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.

· Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings.

· Be the voice of the brand.

· Support other departments as required.

· Adhere to company regulatory requirements such as data protection, data privacy etc

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹550,000.00 per year

Schedule:

• Rotational shift

Work Location: In person