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Biopeople India
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Customer Success Manager

Customer Success Manager

Biopeople India

6 years

4 - 6 Lacs

Noida Uttar Pradesh India

Posted:1 day ago| Platform:

Apply

Skills Required

communication support

Work Mode

On-site

Job Type

Full Time

Job Description

Role:

Customer Success Manager

Location:

Noida

Experience:

2–6 years

Job Summary

We're hiring a proactive Customer Success Manager to speak directly with users, understand their issues with the app, and guide them toward completing their bookings.Key Responsibilities

Call users to understand why they dropped off or didn’t complete bookings.
Identify app issues, user concerns, or missing features through conversations.
Promote rebooking by guiding users and resolving their pain points.
Share user insights with the tech/product teams for app improvement.

Requirements

2–6 years of experience in customer success, telecalling, or support.
Strong communication in Hindi & English.
Ability to handle objections and build trust over calls.
Understanding of consumer apps and user journey preferred.

Skills: customer,customer success,user journey,english,support,problem-solving,apps,hindi,customer support,bookings,communication,telecalling

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