goFLUENT is a leading provider of distance language learning solutions, incorporating innovative eLearning technology, live virtual classrooms, group lessons, and personalized training. With over 700 foreign language trainers spread globally and operating round the clock, and tens of thousands of blended learners benefiting from our solutions annually, goFLUENT aims to empower individuals with equal opportunities through corporate language solutions. Continuously expanding into new markets, we leverage our expertise in mobile learning technologies, AI, and partnerships with renowned content providers like Harvard Business Review and The New York Times. Join our dynamic and diverse global organization to be a part of a rapidly growing company! As a bilingual Trainer Operations Manager, your role involves overseeing the performance and productivity of our foreign language trainers worldwide. You will provide essential communication, guidance, and organization to foster a positive and successful work environment. Your responsibilities will include: - Managing a team of approximately 60 trainers based in Mauritius and various locations globally. - Ensuring consistent delivery of high-quality lessons on a large scale. - Monitoring trainer compliance with internal KPIs. - Utilizing data and KPIs for decision-making and enhancing trainer performance. - Leading the trainer recruitment process. - Handling HR aspects related to your trainer team. - Collaborating with internal teams to address issues effectively. - Conducting regular performance reviews for trainers. To excel in this role, you should possess: - 3-5 years of managerial experience in face-to-face settings. - Proficiency in both English and French. - Strong communication, leadership, and interpersonal skills. - Ability to adapt quickly to changing business requirements and processes. - Capacity to multitask and perform under pressure. - Experience in teaching or corporate training is advantageous. - Exposure to multicultural environments is a plus. - University Degree. Why choose goFLUENT - Collaborate with a dynamic, globally connected marketing team. - Contribute to an innovative company that values automation and data-driven decisions. - Impact a diverse audience and contribute to a fast-growing business. - Access professional growth opportunities in a creative and strategic corporate environment. - Benefit from comprehensive medical insurance coverage from day one. About goFLUENT Mauritius: Established in 2015, goFLUENT Mauritius Ltd. has emerged as the second-largest entity in the group, serving as a crucial hub for client services in Europe and worldwide. Mauritius, with its multicultural and plurilingual essence, plays a vital role in goFLUENT's global strategy. Embracing a lively and energetic family atmosphere, our office in Mauritius offers a nurturing environment for personal and professional growth. Join our young and multicultural workplace to build meaningful connections, contribute to empowering professionals globally, and be part of a talented team. Ready to embark on this exciting journey Watch our video to explore the #lifeatgoFLUENT Mauritius and learn more about our global presence: https://www.gofluent.com/fr-fr #LI-Onsite,
As a member of the goFLUENT Marketing team, you will play a crucial role in automating marketing efforts and aligning them with lead generation and database management strategies. Your primary focus will be on email marketing, utilizing Marketo for automation to support our global sales teams. Your responsibilities will include creating and tracking email campaigns, working closely with content writers and web developers, and collaborating with the lead generation team to execute outbound marketing campaigns effectively. You will work alongside marketing coordinators to design email campaigns tailored to different markets and manage various aspects of email campaigns such as template designs, calls-to-action, and content. Segmenting contact lists based on user behaviors, maintaining data quality within the marketing database, and optimizing email sends will be essential tasks in this role. Additionally, you will analyze marketing and sales data to derive insights and recommendations for optimization. To excel in this role, you should possess a high level of English proficiency (minimum B2) and have experience with HTML coding. Proficiency in Microsoft Office Suite and G-Suite, strong analytical skills, and familiarity with email marketing concepts and metrics are also required. The ability to manage multiple projects simultaneously, technical proficiency, and strong communication skills are key attributes for success in this position. It would be advantageous to have experience in creating email marketing campaigns and web landing pages using Marketo. By joining our vibrant team at goFLUENT, you will have the opportunity to work in an innovative environment that values both stability and growth. We offer competitive compensation, comprehensive benefits, world-class learning opportunities, modern recreational facilities, and a healthy work-life balance. Our culture is defined by our commitment to equal opportunities, professional growth, and a supportive work environment guided by integrity, respect, and excellence. If you are eager to be part of a dynamic team that celebrates success, fosters a culture of inclusivity, and values personal and professional development, we invite you to join us at goFLUENT. Watch our video to learn more about goFLUENT and the exciting opportunities that await you within our global organization. Let goFLUENT be your next career destination, where you can grow, learn, and make a meaningful impact on a global scale.,
En tant que Customer Success Manager chez goFLUENT, vous serez responsable d'tablir et de maintenir des relations de confiance avec nos clients en France et en Suisse. Votre mission consistera maximiser l'impact de notre plateforme Saas au sein de leur entreprise en comprenant et en rpondant leurs besoins en matire d'apprentissage des langues et de ressources humaines. Votre rle impliquera galement d'accompagner les nouveaux clients tout au long de leur formation, de personnaliser la configuration de notre solution goFLUENT selon leurs exigences, et de garantir leur satisfaction en surveillant rgulirement les performances du dispositif. En tant que levier de croissance, vous serez charg d'identifier les opportunits d'upsell et de recueillir des retours d'exprience pour amliorer continuellement notre solution digitale. Pour exceller dans ce poste, vous devrez dmontrer des comptences en gestion de projets, une capacit d'analyse solide, et un fort engagement envers la qualit et les rsultats. Vos excellentes comptences en communication en franais, la fois crite et orale, seront essentielles, tout comme votre capacit travailler de manire collaborative et partager vos connaissances dans un environnement international et multiculturel. Une exprience pralable dans le domaine digital et/ou des solutions SaaS, ainsi qu'une bonne matrise de l'anglais, seraient des atouts supplmentaires pour ce poste. En retour, goFLUENT vous offre l'opportunit de rejoindre une quipe dynamique et visionnaire dans le secteur de l'Edtech, au sein d'une entreprise multinationale en pleine croissance. Vous bnficierez d'un environnement de travail innovant et international, d'une rmunration attractive base sur vos performances, et de nombreux avantages tels que des frais de transport pris en charge et une assurance mdicale. Si vous tes prt relever ce dfi stimulant et contribuer au dveloppement de goFLUENT, nous attendons votre candidature avec impatience. Rejoignez-nous pour une exprience enrichissante au sein d'une quipe plurilingue et multiculturelle, et participez la construction d'une culture mondiale plus inclusive et communicative.,
We are currently seeking a Learning Advisor/Customer Advisor (Spanish) to become a part of the Learning Consultant team situated in Mauritius. The ideal candidate will possess exceptional oral and written communication skills, fluency in English, and be a native or fluent Spanish speaker, proficient in both spoken and written forms. As a key member of goFLUENT, this role holds significant importance as it involves direct interaction with our learners, assisting them in maximizing their learning experience with us while providing valuable feedback to our trainers, Product, and Service teams. At goFLUENT, we pride ourselves on our unique Customer Service approach. We strive to assist our learners with empathy, ensuring the delivery of the best experience on a daily basis. Your responsibilities will include: - Becoming an expert in our products and services and effectively communicating this information to new learners commencing goFLUENT Training - Providing learners with a seamless journey by understanding their expectations and efficiently addressing any concerns they may encounter - Responding to learner inquiries across various communication channels such as phone, email, and chat - Maintaining effective communication with internal teams to ensure smooth operations - Proactively optimizing internal procedures, enhancing response quality, and soliciting feedback from learners This position is well-suited for individuals who: - Excel in both oral and written communication in Spanish - Have a successful background in customer support - Demonstrate empathy and possess the ability to navigate complex conversations to ensure customer satisfaction - Are organized, responsive, sincere, and autonomous in their approach In return, we offer: - A dynamic and global company backed by a rapidly growing, 23-year old Swiss-based organization - The opportunity to be part of an innovative company with a diverse, international work environment - Access to modern recreational facilities including a reading corner and video game consoles - Competitive compensation package - Transportation and Medical Insurance (Swan) - World-class learning experience as a goFLUENT learner, with the opportunity to learn from one of our twelve business languages - No weekend work required - Regular celebrations and complimentary food to mark shared successes To learn more about life at goFLUENT Mauritius, watch our informative video: https://www.gofluent.com/fr-fr Working hours: - 11 am to 8 pm from April to October - 12 pm to 9 pm from November to March About goFLUENT: goFLUENT is a global leader in distance language training, dedicated to providing professionals worldwide with an equal opportunity for language learning through innovative solutions that blend technology, content, and human interaction. With a presence in 18 countries, goFLUENT Group's Headquarters is situated in Switzerland. Established in 2015, goFLUENT Mauritius Ltd. has emerged as the second largest entity within the group, serving as a vital hub for clients across Europe and beyond. Mauritius, renowned for its multicultural and multilingual environment, plays a crucial role in goFLUENT's global strategy. Our workplace exudes a vibrant and energetic family atmosphere, making it a space you'll feel at home in. By joining our multicultural team, you'll have the opportunity to grow professionally, build meaningful connections, and contribute to empowering professionals worldwide. If you are prepared to join our talented team, we welcome your application. #LI-Onsite,
We are seeking a Learning Advisor/Customer Advisor (Italian) to become a part of the Learning Consultant team situated in Mauritius. As a proficient communicator with strong oral and written skills in English and native or fluent in Italian, you will play a crucial role at goFLUENT. In direct interaction with our learners, you will ensure they receive the best learning experience while providing valuable feedback to our trainers, Product, and Service teams. At goFLUENT, our Customer Service approach is exceptional, characterized by empathy and a commitment to delivering outstanding experiences daily. Your responsibilities will include: - Developing expertise in our products and services to effectively guide new learners through goFLUENT Training - Ensuring an optimal learning journey for learners by addressing their expectations and efficiently resolving any concerns they may encounter - Responding to learner inquiries across various communication channels such as phone, email, and chat - Facilitating smooth communication with internal teams - Proactively optimizing internal procedures, enhancing response quality, and soliciting learner feedback This role is ideal for individuals who excel in Italian communication, possess prior customer support experience, exhibit empathy, and excel in problem-solving to ensure customer satisfaction. Additionally, organizational skills, responsiveness, sincerity, and autonomy are valued traits. Proficiency in Mandarin, spoken and written, would be advantageous in assisting Chinese learners. In return, we offer: - A dynamic, global company under the umbrella of a fast-growing Swiss-based organization with 23 years of experience - The opportunity to join an innovative, international work environment - Access to modern recreational facilities including a reading corner and video game console - A competitive compensation package - Transportation and Medical Insurance benefits - World-class learning opportunities in any of our twelve business languages as a goFLUENT learner - Weekends off, regular celebrations, and complimentary food to mark achievements Working hours: - 11 am to 8 pm (April to October) - 12 pm to 9 pm (November to March) About goFLUENT: goFLUENT is a prominent provider of remote language training services committed to empowering professionals worldwide by accelerating language learning through personalized technology and human interaction. With a presence in 18 countries and headquarters in Switzerland, goFLUENT Mauritius Ltd., established in 2015, has evolved into a key entity within the group, serving clients across Europe and beyond. Mauritius, known for its multiculturalism, plays a pivotal role in goFLUENT's global strategy. If you are prepared to join our talented team and contribute to our vibrant multicultural workplace, we welcome you to apply and experience the enriching journey at goFLUENT. Watch our video to learn more about #lifeatgoFLUENT Mauritius and discover the essence of goFLUENT through the eyes of our global workforce: https://www.gofluent.com/fr-fr #LI-Onsite,
Vous souhaitez voluer au sein d'un groupe engag dans une dynamique de trs forte croissance Vous tes issu(e) du milieu Edtech ou passionn(e) par cette industrie et vous matrisez le cycle de vente complet Nous avons une belle opportunit pour vous, un rle stratgique au sein de notre dpartement commercial! Notre mission est d'aider les entreprises et leurs collaborateurs mieux communiquer. En faisant tomber la barrire des langues, nous sommes convaincus que chaque professionnel peut gagner en confiance, favoriser son dveloppement professionnel et aider tablir une culture mondiale plus inclusive. tes-vous prt(e) nous rejoindre dans ce challenge Votre challenge consiste dvelopper une stratgie d'acquisition sur le march public franais (Ministres, Collectivits territoriales, Mtropoles, Institutions publiques prestigieuses), engager, challenger et accompagner une cible de dcisionnaires RH tels que Digital Learning Manager, Corporate Academy Director, Responsables Formation. Vous devrez qualifier et comprendre les problmes oprationnels de vos prospects, remettre en question les approches d'apprentissage conventionnelles et mener votre processus de vente autour de l'impact que goFLUENT apporte une organisation. En outre, vous devrez coordonner votre stratgie avec les quipes Marketing, grer le cycle de vente d'une solution SaaS (de la prospection la conclusion) et crer et renforcer votre rseau professionnel, notamment avec nos partenaires LMS & LXP. Votre profil idal pour ce poste inclut des qualits telles qu'tre ambitieux(se) et dynamique, tre attir(e) par la vente de services, la transformation digitale et les nouvelles technologies, tre structur(e) dans votre approche commerciale l'aide d'outils ddis tels que Salesforce, Marketo, Tableau, Nomination, tre orient(e) rsultats et souhaiter acclrer votre carrire commerciale dans le secteur des nouvelles technologies (Plateformes SaaS, LMS & LXP). Il est galement essentiel d'tre parfaitement bilingue en franais et de disposer d'un niveau d'anglais l'crit et l'oral permettant d'changer avec nos quipes internationales, ainsi que d'avoir au minimum 1 an d'exprience en vente B2B avec une approche de type "hunter". En rejoignant notre quipe, vous bnficierez d'une entreprise jeune, dynamique, innovante et de taille moyenne au sein de la scurit d'une entreprise suisse de 23 ans d'exprience et en pleine croissance. Vous voluerez dans un environnement de travail international et dynamique, profiterez d'un espace rcratif agrable et moderne avec coin lecture, console de jeux vido, d'une rmunration trs comptitive, d'un transport organis et d'une assurance mdicale (Swan). De plus, vous aurez l'opportunit de vivre une exprience d'apprentissage de classe mondiale en devenant un apprenant goFLUENT et pourrez apprendre l'une de nos douze langues pour renforcer votre communication professionnelle. Vous travaillerez du lundi au vendredi, sans travail le week-end, avec des ftes rgulires et des djeuners offerts pour clbrer le succs tous ensemble. Si vous souhaitez en savoir plus ou tes prt nous rejoindre, regardez notre vido pour dcouvrir goFLUENT travers les mots de nos collaborateurs dans le monde entier: https://www.gofluent.com/fr-fr. Un nouvel espace magnifique au cur de l'le Maurice rempli d'une ambiance familiale et nergique vous attend, offrant un bureau o vous vous sentirez chez vous. En entrant dans ce lieu de travail jeune et multiculturel, vous aurez la chance de grandir avec nous, d'tablir des liens de travail significatifs autour de diffrents vnements, de saisir des opportunits l'international et de contribuer l'autonomisation des professionnels du monde entier. tes-vous prt relever ce dfi et explorer de nouvelles opportunits avec nous ,
As a Program Coordination Specialist at goFLUENT, you will play a crucial role in ensuring the seamless execution and management of various activities across the organization. Your organizational skills and attention to detail will be key in collaborating with multiple teams to guarantee the accurate and efficient follow-up of processes. **Role Overview:** As a Program Coordination Specialist at goFLUENT, you will be responsible for coordinating and communicating with relevant teams, scheduling and assigning personnel for activities, resolving issues, and maintaining internal documents related to program administration. **Key Responsibilities:** - **Coordination & Communication:** Work closely with relevant teams to ensure all required steps for activating and managing activities are completed on time and according to standards. - **Scheduling & Assignments:** Collaborate with key stakeholders to assign personnel and schedule activities. Manage any cancellations or rescheduling requests as they arise. - **Problem Solving:** Act as the primary point of contact for resolving issues and answering questions from team members across the organization. - **Documentation:** Regularly update and maintain internal documents related to program administration as requested by management and assist with various reporting needs. **Qualifications Required:** - HSC or University Degree - Strong communication skills in English (oral and written) - Strong organizational skills with a keen eye for detail - Ability to work independently and handle multiple tasks simultaneously - Excellent communication and collaboration skills - Problem-solving mindset with the ability to adapt to changing processes - Self-driven and proactive in identifying and addressing challenges - Flexibility to incorporate new processes and tools as needed **Company Details:** At goFLUENT, we are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. Our values of integrity, respect, and excellence guide everything we do, ensuring a workplace where everyone can achieve their full potential. Join our vibrant team and experience the perfect blend of innovation and stability within a fast-growing, 24-year-old Swiss-based company. Benefit from competitive compensation, comprehensive benefits including transportation and medical insurance, world-class learning experiences, and a modern recreational area for a balanced work-life environment. Celebrate success with a culture that values fun, camaraderie, and recognition. If you are eager to be a part of a dynamic team that values professional growth and inclusivity, apply now to join goFLUENT and contribute to empowering professionals worldwide.,