Job
Description
We are currently seeking a Learning Advisor/Customer Advisor (Spanish) to become a part of the Learning Consultant team situated in Mauritius. The ideal candidate will possess exceptional oral and written communication skills, fluency in English, and be a native or fluent Spanish speaker, proficient in both spoken and written forms. As a key member of goFLUENT, this role holds significant importance as it involves direct interaction with our learners, assisting them in maximizing their learning experience with us while providing valuable feedback to our trainers, Product, and Service teams. At goFLUENT, we pride ourselves on our unique Customer Service approach. We strive to assist our learners with empathy, ensuring the delivery of the best experience on a daily basis. Your responsibilities will include: - Becoming an expert in our products and services and effectively communicating this information to new learners commencing goFLUENT Training - Providing learners with a seamless journey by understanding their expectations and efficiently addressing any concerns they may encounter - Responding to learner inquiries across various communication channels such as phone, email, and chat - Maintaining effective communication with internal teams to ensure smooth operations - Proactively optimizing internal procedures, enhancing response quality, and soliciting feedback from learners This position is well-suited for individuals who: - Excel in both oral and written communication in Spanish - Have a successful background in customer support - Demonstrate empathy and possess the ability to navigate complex conversations to ensure customer satisfaction - Are organized, responsive, sincere, and autonomous in their approach In return, we offer: - A dynamic and global company backed by a rapidly growing, 23-year old Swiss-based organization - The opportunity to be part of an innovative company with a diverse, international work environment - Access to modern recreational facilities including a reading corner and video game consoles - Competitive compensation package - Transportation and Medical Insurance (Swan) - World-class learning experience as a goFLUENT learner, with the opportunity to learn from one of our twelve business languages - No weekend work required - Regular celebrations and complimentary food to mark shared successes To learn more about life at goFLUENT Mauritius, watch our informative video: https://www.gofluent.com/fr-fr Working hours: - 11 am to 8 pm from April to October - 12 pm to 9 pm from November to March About goFLUENT: goFLUENT is a global leader in distance language training, dedicated to providing professionals worldwide with an equal opportunity for language learning through innovative solutions that blend technology, content, and human interaction. With a presence in 18 countries, goFLUENT Group's Headquarters is situated in Switzerland. Established in 2015, goFLUENT Mauritius Ltd. has emerged as the second largest entity within the group, serving as a vital hub for clients across Europe and beyond. Mauritius, renowned for its multicultural and multilingual environment, plays a crucial role in goFLUENT's global strategy. Our workplace exudes a vibrant and energetic family atmosphere, making it a space you'll feel at home in. By joining our multicultural team, you'll have the opportunity to grow professionally, build meaningful connections, and contribute to empowering professionals worldwide. If you are prepared to join our talented team, we welcome your application. #LI-Onsite,
