At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. POSITION SUMMARY Our innovative company is looking to fill the role of Senior Service Desk Associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent. ESSENTIAL JOB FUNCTIONS: Act as a Senior Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues. Willingness to work in all different shifts of a 24x7 support organization. Assist users with PC hardware, software, printer, or other IT-related issues. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Serves as a point of escalation for Service Desk Associates. Escalate incidents with accurate documentation to suitable technician, when required. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow. Use remote tools and diagnostic utilities to aid in troubleshooting. Research solutions through internal and external knowledgebase as needed. Identify and learn appropriate software and hardware used and supported by the organization. Develop help sheets and FAQ lists for end users. Ensures technical knowledge and remediation steps are documented in process flow guides. Reinforce SLAs to manage end-user expectations. Provide suggestions for continual improvement. Plans, conducts and directs the analysis of business problems with automated systems solutions. Alert management to emerging trends in incidents. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk records. Supporting organization functions like, Infrastructure, Security, Applications, etc and their tool, technologies and applications. SUPPLEMENTAL JOB FUNCTIONS: Performs additional duties as directed. Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. Qualifications EDUCATION & EXPERIENCE: Minimum of 2 year of relevant work experience and/or specialized training Will be hiring freshers/students pursuing their masters who have the drive & passion to work & have the basic skills that is needed for the role. High school diploma or equivalent. Associate's or Bachelor’s degree in technology-related field a plus. Comptia A+, Comptia Network +, and ITIL certifications a plus. Exceptional customer service orientation. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. ADDITIONAL REQUIREMENTS: Excellent communication skills in English. Customer friendly mindset and Team player. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
At Owens & Minor, you play a critical role in the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we offer integrated technologies, products, and services across the full continuum of care. Our focus is on customers and their patients. Your mission will be to empower our customers to advance healthcare, and this journey begins with our team. You will be responsible for leading and participating in SAP IBP projects from start to finish. This includes tasks such as gathering requirements, system design, configuration, testing, and deployment. Collaborating with the business, you will understand supply chain planning needs and suggest IBP functionalities and solutions to address them. Your role will involve planning, analysis, designing, requirements definition, functional design, development, testing, and implementation of IT solutions. You will configure and customize SAP IBP modules like Demand Planning, Supply Planning, Inventory Optimization, and Sales and Operations Planning based on client requirements. Managing small to medium-sized projects, you will oversee the planning, development, and implementation of system solutions while coordinating multiple activities simultaneously. Applying ITIL methodology in your tasks, you will meet with decision-makers, system owners, and end-users to define business requirements, set systems goals, and resolve any related issues. Ensuring compatibility and interoperability of in-house computing systems will be part of your responsibilities. Your educational background should include a BA/BS in Information Technology or Computer Science, or equivalent. You should have a minimum of 5 years of hands-on experience in SAP IBP implementation and support projects. Strong knowledge of SAP IBP modules, functionalities, and best practices is required. Experience with SAP IBP Order Based Planning, model configuration, and requirements around modules like Demand Planning, Time-Series Supply Planning, and S&OP is essential. Understanding SAP ECC Master & Transaction data objects supporting Planning and knowledge of SAP integration technologies is beneficial. You should have familiarity with supply chain planning processes and concepts such as demand forecasting, inventory optimization, and supply chain collaboration. Experience in IT development within a manufacturing/distribution environment is preferred. To excel in this role, you should possess high energy, be self-motivated, and a strong team player with excellent interpersonal skills. Working with diverse remote teams in a matrix structure, you will need strong analytical skills, process & project management capabilities, along with well-developed team leadership and influencing skills. Experience with Agile methodology is preferred. Excellent verbal and written communication skills, including executive-level presentation delivery, are crucial. Strong analytical, problem-solving, and process management skills are expected, along with a drive for constant improvement and the ability to achieve organizational goals. If you believe this opportunity aligns with your career aspirations, we encourage you to apply. Applications for this position will be accepted on an ongoing basis.,
At Owens & Minor, you play a critical role in the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we offer integrated technologies, products, and services across the full continuum of care. Our focus is always on our customers and their patients. Your main responsibility as the SAP VISTEX / SD functional consultant is to handle the delivery and support of any issues or enhancements within the SAP OTC area. By having a deep understanding of the overall business process, you will be expected to address existing system issues and implement new enhancements or projects in the OTC area. This involves interpreting clear business requirements and executing them in the system while collaborating with other modules such as MM, PP, QM, WM, FICO, and ABAP when necessary. Key Responsibilities: - Work closely with the business to grasp business requirements. - Engage in planning, analysis, designing, requirements definition, functional design, development, testing, and implementation of IT solutions. - Provide support for complex system environments. - Offer assistance, support, and training to users. - Lead small to medium-sized projects by planning, developing, and implementing system solutions. - Manage multiple projects and activities simultaneously. - Utilize ITIL methodology in all tasks. - Meet with stakeholders to define business requirements, set systems goals, and resolve system issues. - Ensure compatibility and interoperability of in-house computing systems. - Evaluate existing systems for efficiency and effectiveness and develop strategies for improvement. - Create systems models, specifications, diagrams, and charts to guide application developers. - Conduct in-depth tests for modified and new systems, including end-user reviews. - Research software products to support purchasing efforts and recommendations. - Perform other duties as assigned by Operations Supervisor. Qualifications: - 8 to 10 years of experience in SAP SD module. - BA/BS in Information Technology or Computer Science or equivalent professional experience. - Experience in related modules and integration knowledge with other SAP functional modules. - Basic debugging experience is a plus. - Minimum 1 end-to-end implementation project experience. - Familiarity with various sales methodologies, tools, and frameworks. - Strong analytical, problem-solving, and process management skills. - Ability to work in diverse remote teams and manage through a matrix structure. - Strong interpersonal skills, team leadership, and influencing skills. - Experience with Agile methodology preferred. - Excellent verbal and written communication skills. - Ability to challenge the status quo and drive constant improvement. Additional Requirements: - Ability to travel up to 10%, including international travel. If you possess the required skills and experience for this role, we encourage you to apply. This position will be accepting applications on an ongoing basis.,
You are a critical part of the healthcare process at Owens & Minor, a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries. Integrated technologies, products, and services are provided across the full continuum of care, with customers and their patients at the center of operations. As a skilled SAP IBP Consultant with 4 years of experience, you will join our team to provide end-to-end implementation and support services for SAP Integrated Business Planning (IBP) solutions. Your expertise in IBP modules, configuration, and integration will play a crucial role in delivering successful projects that optimize supply chain planning processes. Key Responsibilities: - Lead and participate in full lifecycle implementation of SAP IBP projects, from requirements gathering to deployment. - Collaborate with clients to understand supply chain planning needs and recommend IBP functionalities and solutions. - Provide ongoing support, troubleshoot issues, and deliver enhancements for SAP IBP applications. - Configure and customize SAP IBP modules based on client requirements. - Drive small to medium-sized projects for system solutions planning, development, and implementation. Qualifications: - BA/BS in Information Technology or Computer Science. - 4 years of hands-on experience in SAP IBP implementation and support projects. - Strong knowledge of SAP IBP modules, functionalities, and best practices. - Experience in IBP model configuration and requirements. - Understanding of SAP ECC Master & Transaction data objects, SAP PP, APO, and SAP integration technologies. - Familiarity with supply chain planning processes and concepts. - Experience in a manufacturing/distribution environment in an IT development capacity. - Strong interpersonal skills, analytical skills, and ability to work with diverse remote teams. Additional Requirements: - Ability to travel up to 10%, including international travel. If you are motivated, have a passion for healthcare technology, and want to be part of a dynamic team that drives constant improvement, we encourage you to apply for this exciting opportunity. Applications are accepted on an ongoing basis.,
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. POSITION SUMMARY Our innovative company is looking to fill the role of Service Desk Associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent. ESSENTIAL JOB FUNCTIONS: Act as a Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues. Willingness to work in all different shifts of a 24x7 support organization. Troubleshooting O365 applications like Outlook, One Drive, Microsoft Teams etc. Assist users with PC hardware, software, printer, or other IT-related issues. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Escalate incidents with accurate documentation to suitable technician, when required. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow. Use remote tools and diagnostic utilities to aid in troubleshooting. Research solutions through internal and external knowledgebase as needed. Identify and learn appropriate software and hardware used and supported by the organization. Develop help sheets and FAQ lists for end users. Contribute to technician knowledgebase as needed. Reinforce SLAs to manage end-user expectations. Provide suggestions for continual improvement. Plans, conducts and directs the analysis of business problems with automated systems solutions. Alert management to emerging trends in incidents. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk records. Supporting organization functions like, Infrastructure, Security, Applications, etc and their tool, technologies and applications. SUPPLEMENTAL JOB FUNCTIONS: Performs additional duties as directed. Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. Qualifications EDUCATION & EXPERIENCE: Minimum of 1 year of relevant work experience and/or specialized training Will be hiring freshers/students pursuing their masters who have the drive & passion to work & have the basic skills that is needed for the role. High school diploma or equivalent. Associate's or Bachelor’s degree in technology-related field a plus. Comptia A+, Comptia Network +, and ITIL certifications a plus. Exceptional customer service orientation. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. ADDITIONAL REQUIREMENTS: Excellent communication skills in English. Customer friendly mindset and Team player. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. POSITION SUMMARY Our innovative company is looking to fill the role of Service Desk Associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent. ESSENTIAL JOB FUNCTIONS: Act as a Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues. Willingness to work in all different shifts of a 24x7 support organization. Troubleshooting O365 applications like Outlook, One Drive, Microsoft Teams etc. Assist users with PC hardware, software, printer, or other IT-related issues. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Escalate incidents with accurate documentation to suitable technician, when required. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow. Use remote tools and diagnostic utilities to aid in troubleshooting. Research solutions through internal and external knowledgebase as needed. Identify and learn appropriate software and hardware used and supported by the organization. Develop help sheets and FAQ lists for end users. Contribute to technician knowledgebase as needed. Reinforce SLAs to manage end-user expectations. Provide suggestions for continual improvement. Plans, conducts and directs the analysis of business problems with automated systems solutions. Alert management to emerging trends in incidents. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk records. Supporting organization functions like, Infrastructure, Security, Applications, etc and their tool, technologies and applications. SUPPLEMENTAL JOB FUNCTIONS: Performs additional duties as directed. Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. Qualifications EDUCATION & EXPERIENCE: Minimum of 1 year of relevant work experience and/or specialized training Will be hiring freshers/students pursuing their masters who have the drive & passion to work & have the basic skills that is needed for the role. High school diploma or equivalent. Associate's or Bachelor’s degree in technology-related field a plus. Comptia A+, Comptia Network +, and ITIL certifications a plus. Exceptional customer service orientation. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. ADDITIONAL REQUIREMENTS: Excellent communication skills in English. Customer friendly mindset and Team player. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. POSITION SUMMARY Our innovative company is looking to fill the role of Service Desk Associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent. ESSENTIAL JOB FUNCTIONS: Act as a Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues. Willingness to work in all different shifts of a 24x7 support organization. Troubleshooting O365 applications like Outlook, One Drive, Microsoft Teams etc. Assist users with PC hardware, software, printer, or other IT-related issues. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Escalate incidents with accurate documentation to suitable technician, when required. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow. Use remote tools and diagnostic utilities to aid in troubleshooting. Research solutions through internal and external knowledgebase as needed. Identify and learn appropriate software and hardware used and supported by the organization. Develop help sheets and FAQ lists for end users. Contribute to technician knowledgebase as needed. Reinforce SLAs to manage end-user expectations. Provide suggestions for continual improvement. Plans, conducts and directs the analysis of business problems with automated systems solutions. Alert management to emerging trends in incidents. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk records. Supporting organization functions like, Infrastructure, Security, Applications, etc and their tool, technologies and applications. SUPPLEMENTAL JOB FUNCTIONS: Performs additional duties as directed. Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. Qualifications EDUCATION & EXPERIENCE: Minimum of 1 year of relevant work experience and/or specialized training Will be hiring freshers/students pursuing their masters who have the drive & passion to work & have the basic skills that is needed for the role. High school diploma or equivalent. Associate's or Bachelor’s degree in technology-related field a plus. Comptia A+, Comptia Network +, and ITIL certifications a plus. Exceptional customer service orientation. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. ADDITIONAL REQUIREMENTS: Excellent communication skills in English. Customer friendly mindset and Team player. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Position: Instructional Designer Position Summary The Instructional Designer (ID) for the Technical and Role-Based Learning team is responsible for the design and development of technical systems, and operational training programs across multiple roles and business units. This includes creating scalable learning solutions to support front-line teammates and specialized functions (e.g., operations, logistics, customer support, revenue cycle, etc.). This role partners closely with Subject Matter Experts (SMEs), L&D Specialists, and other stakeholders to design and deliver high-quality learning materials (eLearning, ILT/vILT, job aids, guides, videos, and assessments) that drive knowledge retention and on-the-job application. The ideal candidate will demonstrate strong instructional design skills, a learner-centered mindset, and the ability to simplify complex topics for diverse audiences. Core Responsibilities Learning Design & Development Partner with SMEs to gather technical/process information and translate it into effective, learner-friendly content. Apply adult learning principles and proven instructional design models (ADDIE, Agile) to design, develop, and iterate training programs. Create blended learning solutions (self-paced, instructor-led, microlearning, just-in-time performance support). Support the transition from traditional training models (e.g., ILT) to flipped, digital-first, or hybrid learning formats. Develop content in authoring tools such as Articulate 360 (Rise, Storyline), Camtasia, and Canva. Training Assets & Learning Experience Build engaging, visually consistent training materials such as facilitator/participant guides, quick reference tools, and system walkthroughs. Ensure all materials align with learning brand standards and accessibility guidelines. Collaborate with L&D Specialists and delivery teams to support effective facilitation and performance outcomes. Continuous Improvement & Evaluation Conduct needs analyses, task analyses, and learner assessments to inform design. Implement feedback loops and evaluation strategies (Kirkpatrick Levels 1–3) to improve learning effectiveness. Maintain and update content to reflect changes in systems, policies, or procedures. Capabilities & Experience Needed Bachelor’s degree in Instructional Design, Educational Technology, or related field—or equivalent experience. Minimum 3 years of experience designing training for technical, systems, or operational roles. Experience designing training for adult learners in corporate environments. Strong command of eLearning development tools (Articulate, Synthesia etc.). Ability to simplify complex workflows, system processes, and compliance topics into understandable training. Proficiency with Microsoft Office and collaboration tools (SharePoint, Teams, etc.). Exceptional communication and organizational skills. Comfort working in a fast-paced, cross-functional team environment. Experience working with or in support of shared services, supply chain, or healthcare operations a plus. Language Skills English (reading, writing, verbal fluency required) Additional Information This position will be located in India. Candidate must be available to work a shift that ensures effective collaboration with U.S.-based stakeholders. Flexibility required to meet project timelines and team availability. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
At Owens & Minor, you play a critical role in the healthcare process. We are a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries. Our integrated technologies, products, and services span the full continuum of care, with customers and their patients being central to our mission. As a Senior Service Desk Associate, you will be part of the Global Service Desk under Infrastructure Managed Services. Your responsibilities include providing initial support for incoming service requests via phone, web portal, email, and chat to ensure prompt and effective resolution of end-user issues. You must be willing to work various shifts in a 24x7 support environment. Key Responsibilities: - Assist users with PC hardware, software, printer, and other IT-related issues. - Prioritize incidents and service requests to meet defined SLAs. - Act as an escalation point for Service Desk Associates. - Record and document incident-solving processes in the ITSM tool. - Utilize remote tools and diagnostic utilities for troubleshooting. - Research solutions through internal and external knowledge bases. - Develop help sheets and FAQ lists for end users. - Document technical knowledge and remediation steps in process flow guides. - Maintain service desk records and document processes. - Provide suggestions for continuous improvement. Qualifications: - Minimum of 2 years of relevant work experience or specialized training. - High school diploma or equivalent; technology-related degree preferred. - Certifications such as Comptia A+, Comptia Network +, and ITIL are a plus. - Strong customer service orientation and ability to prioritize tasks in a high-pressure environment. - Experience in a collaborative, team-oriented setting. Additional Requirements: - Excellent communication skills in English. - Customer-friendly mindset and team player attitude. - Quick absorption and retention of information. - Strong attention to detail and problem-solving abilities. - Self-motivated and directed individual. If you are driven and passionate about advancing healthcare through technology, we invite you to apply for this position. Applications will be accepted on an ongoing basis.,
You will be joining Owens & Minor, a vital player in the healthcare industry. As part of a Fortune 500 company, you will be part of a team with 50+ facilities throughout the United States and 18,000 colleagues spanning over 90 countries. We specialize in offering comprehensive technologies, products, and services that cover the entire spectrum of patient care. Our focus remains on our customers and their well-being. Our primary goal is to enable our clients to drive progress in the healthcare sector, and the foundation of our achievement lies in our dedicated workforce. If you believe that this role aligns with your career aspirations, we welcome you to submit your application. Please note that applications for this position are accepted on an ongoing basis.,
At Owens & Minor, you play a crucial role in the healthcare industry. Being a part of a Fortune 500 company with 350+ facilities in the US and 22,000 teammates worldwide, we offer integrated technologies, products, and services across the entire care continuum. Our focus is on our customers and their patients. Your mission is to support healthcare advancement, and it all begins with you. As an Owens & Minor teammate, you can enjoy benefits such as medical, dental, and vision insurance from your first day of work, eligibility for 401(k) after a year of service, an employee stock purchase plan, and tuition reimbursement. Your responsibilities will include: - Generating regular reports on service delivery performance and maintaining accurate process documentation. - Monitoring Application performance and ensuring teams meet Application SLAs. - Creating and overseeing operational metrics to enhance performance and identify improvement areas. - Managing Problem Management within the Application teams. - Cultivating strong client relationships, understanding their needs, and ensuring their satisfaction. - Conducting essential vendor management tasks to ensure software currency, service level management, and road map planning. - Supporting IT initiatives, projects, and solutions across various stakeholder groups. - Contributing to strategic planning activities. - Identifying opportunities to enhance service delivery processes and implementing changes for efficiency. - Assisting in the planning and management of departmental budgets aligned with strategic goals. - Developing and maintaining purchase and replacement plans for software in line with the company's budget. - Monitoring IT expenses, budget adherence, and overseeing all IT-related purchases. Additional skills and qualifications: - Strong organizational, analytical, and problem-solving skills with the ability to resolve complex cases involving multiple stakeholders and systems. - Effective leadership skills with the capability to set clear expectations. - Excellent oral and written communication abilities. - Proficiency in understanding and managing the IT landscape, including key applications, assets, and tools. Qualifications: - University Degree in computer science or related technical field preferred. - ITIL, PMP, or other IT management certifications are advantageous but not mandatory. If you believe this role aligns with your career goals, we welcome your application. This position accepts applications on an ongoing basis.,
At Owens & Minor, you play a critical role in the healthcare process. As part of a Fortune 500 company with 350+ facilities spread nationwide and 22,000 teammates across 90 countries, we offer integrated technologies, products, and services covering the full continuum of care. Our focus is on customers and their patients, as they lie at the core of our operations. Our primary goal is to enable our customers to drive healthcare forward, and our success hinges on the dedication of our team members. As Owens & Minor consistently delivers significant value across the healthcare industry, ranging from acute care to patient care at home through Apria & Byram Healthcare, we are seeking a Junior Analyst specializing in Pega Systems. While the qualifications listed below are ideal, we are open to considering candidates with relevant experience and talent, even if they do not meet all the criteria. **Essential Job Functions:** - Address and resolve daily user-reported issues within SLA timelines. - Conduct defect fixes and debugging using tools such as clipboard, Tracer, and Live UI. - Utilize PDC for monitoring, troubleshooting, and debugging solutions. - Proficiency in creating Pega Cloud Tickets/Requests. - Take the lead in incident management and provide guidance to team members. - Escalate complex issues to the appropriate team and level, acting as a communication focal point for involved resources. - Perform routine system maintenance tasks such as Production health checks. - Understand designs and support the analysis/implementation of PEGA Enterprise Class Rules, Flows, Activities, Correspondence, Case Management, Data Pages, Agents, UI design, Dashboards, and Reports. **Supplemental Job Functions:** - Willingness to work in rotational shifts and undertake on-call responsibilities. - Perform additional duties as assigned. **Qualifications:** **Education & Experience:** - Bachelor's degree in Computer Science, Information Technology, or a related field. - Minimum of 1-2 years of hands-on experience in application support/enhancement in Pega PRPC V8.x. - Proficient in using PDC for troubleshooting and monitoring. - Pega Certified Systems Architect (CSA). - Strong problem-solving skills and the ability to drive incident communication and maintain continuous engagement with affected users and business stakeholders. - Capability to collaborate with diverse remote teams, managing through a matrix structure. - Familiarity with various Pega rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Security, and Reports. - Knowledge of Core Java & Relational databases (Oracle, MS SQL, PostgresSQL). - Basic understanding of Pega Admin Studio. - Experience with ticketing tools like Service Now. - Preferably experienced with Agile methodology. If you believe this opportunity aligns with your career goals, we invite you to apply. Applications for this position are welcome on an ongoing basis.,
At Owens & Minor, you are a critical part of the healthcare process as a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries. Providing integrated technologies, products, and services across the full continuum of care, you ensure that customers and their patients are at the heart of what you do. As a Service Desk Associate of the Global Service Desk within Infrastructure Managed Services, you will act as the first point of contact for incoming requests via telephone, web portal, email, and chat to ensure prompt and effective resolution of end-user issues. Your willingness to work in all shifts of a 24x7 support organization is essential, along with assisting users with VPN issues, troubleshooting accounts in Active Directory, and resolving O365 applications like Outlook, One Drive, and Microsoft Teams. Prioritizing incidents and service requests based on defined processes to meet SLAs, you will escalate incidents with accurate documentation when necessary. Your responsibilities also include recording and documenting the incident-solving process in the ITSM tool ServiceNow, utilizing remote tools for troubleshooting, researching solutions, and identifying appropriate software and hardware supported by the organization. Contributing to the technician knowledgebase, developing help sheets and FAQ lists for end-users, reinforcing SLAs, and providing suggestions for continual improvement are integral parts of your role. You will analyze business problems with automated systems solutions, prepare training manuals and FAQ materials, document processes, and support various organization functions such as Infrastructure, Security, and Applications. Your qualifications for this role include a minimum of 1 year of relevant work experience and/or specialized training, with the opportunity open to freshers/students pursuing their masters who possess the drive & passion for the role. A high school diploma or equivalent is required, while an Associate's or Bachelor's degree in a technology-related field is a plus. Certifications like Comptia A+, Comptia Network +, and ITIL, along with exceptional customer service orientation, effective task prioritization, and team collaboration experience, will be advantageous. Additional requirements for this position include excellent communication skills in English, a customer-friendly mindset, quick information absorption, user-friendly language presentation skills, self-motivation, attention to detail, and analytical problem-solving abilities. If you are ready to take the next step in your career, we encourage you to apply for this opportunity, as applications will be accepted on an ongoing basis.,
As a Senior Service Desk Associate at Owens & Minor, you will play a crucial role in providing first contact support to end-users through various channels such as telephone, web portal, email, and chat. Your responsibilities will include managing the entire shift, assigning tickets to agents, providing guidance support, handling escalations, creating training plans, and ensuring timely resolution of end-user issues. You will work in a 24x7 support organization, assisting users with PC hardware, software, printers, and other IT-related issues. Key Responsibilities: - Act as a Senior Service Desk Associate and provide first contact support to end-users - Manage the shift, assign tickets, and provide guidance support to agents - Handle escalations, create training plans, and train new joiners - Assist users with PC hardware, software, printers, and other IT-related issues - Prioritize incidents and service requests to meet defined SLAs - Serve as a point of escalation for Service Desk Associates - Escalate incidents with accurate documentation when required - Record, track, and document the incident-solving process in our ITSM tool - Use remote tools and diagnostic utilities for troubleshooting - Research solutions through internal and external knowledge bases - Develop help sheets and FAQ lists for end-users - Document technical knowledge and remediation steps in process flow guides - Provide suggestions for continual improvement - Analyze business problems and propose automated systems solutions - Prepare training manuals and FAQ materials for end-user guidance - Document processes and maintain service desk records - Support organizational functions like Infrastructure, Security, Applications, etc. Qualifications: - Minimum of 2 years of relevant work experience or specialized training - High school diploma or equivalent - Associate's or Bachelor's degree in a technology-related field is a plus - Comptia A+, Comptia Network +, and ITIL certifications are a plus - Exceptional customer service orientation - Ability to prioritize and execute tasks in a high-pressure environment - Experience working in a team-oriented, collaborative environment Additional Requirements: - Excellent communication skills in English - Customer-friendly mindset and team player - Ability to absorb and retain information quickly - Ability to present ideas in user-friendly language - Highly self-motivated and detail-oriented - Proven analytical and problem-solving abilities If you are driven, passionate, and have the basic skills needed for the role, we welcome freshers/students pursuing their masters to apply for this position. Take the next step in your career and apply for this ongoing opportunity at Owens & Minor.,
As an Analyst at Owens & Minor, you will be a crucial part of the Procurement Operations organization, specifically within the Analytics and Sourcing Center of Excellence (COE). Your role will focus on sourcing operations, supplier enablement, procurement analytics, and system support to ensure efficient and accurate execution of procurement activities. Collaboration with cross-functional teams is essential to support procurement goals and continuous improvement initiatives. **Key Responsibilities:** - Support sourcing events and operational administration tasks such as template population, RFP documentation, and workflow tracking. - Assist in onboarding and maintaining supplier catalogs and system configurations aligned with sourcing strategies. - Collaborate with sourcing managers and category teams to ensure smooth execution of sourcing and enablement activities. - Build and maintain dashboards and standard reports related to spend, sourcing activity, supplier engagement, and compliance metrics. - Conduct data validation to ensure accuracy and consistency across procurement systems. - Provide analytical support to identify trends and improvement opportunities. - Serve as a point of contact for user inquiries related to procurement systems and participate in testing and documentation for system updates. - Support training efforts by developing user guides and assisting with rollout communications. - Collaborate with procurement, finance, and IT stakeholders to resolve operational issues and contribute to system enhancements. - Help maintain standard operating procedures (SOPs) and support knowledge sharing within the COE. **Qualifications Required:** - 2-4 years of experience in procurement, sourcing, analytics, or related supply chain roles. - Proficiency in working with procurement systems and data reporting tools such as Excel, Power BI, and Tableau. - Exposure to sourcing processes or supplier management is a plus. - Analytical mindset with a passion for process innovation and data-driven insights. - Working knowledge of eProcurement platforms like SAP Ariba and Coupa preferred. - Strong analytical and problem-solving skills with attention to detail. - Effective written and verbal communication skills. - Highly organized and able to manage multiple priorities. If you are looking for a role where you can contribute to advancing healthcare through efficient procurement operations, we encourage you to apply. This position offers opportunities for ongoing learning and development in a hybrid remote working environment.,
Role Overview: As a SAP VISTEX / SD functional consultant at Owens & Minor, you will play a critical role in handling the delivery and support of issues or enhancements within the SAP OTC area. Your deep understanding of the overall business process will be crucial in addressing existing system issues and implementing new enhancements or projects in the OTC area. Collaboration with other modules such as MM, PP, QM, WM, FICO, and ABAP will be necessary to ensure seamless integration. Key Responsibilities: - Work closely with the business to understand and grasp business requirements. - Engage in planning, analysis, designing, requirements definition, functional design, development, testing, and implementation of IT solutions. - Provide support for complex system environments and offer assistance, support, and training to users. - Lead small to medium-sized projects by planning, developing, and implementing system solutions. - Manage multiple projects and activities simultaneously and utilize ITIL methodology in all tasks. - Meet with stakeholders to define business requirements, set systems goals, and resolve system issues. - Ensure compatibility and interoperability of in-house computing systems and evaluate existing systems for efficiency and effectiveness. - Develop strategies for improvement and create systems models, specifications, diagrams, and charts to guide application developers. - Conduct in-depth tests for modified and new systems, including end-user reviews. - Research software products to support purchasing efforts and recommendations and perform other duties as assigned by Operations Supervisor. Qualifications: - 8 to 10 years of experience in SAP SD module. - BA/BS in Information Technology or Computer Science or equivalent professional experience. - Experience in related modules and integration knowledge with other SAP functional modules. - Basic debugging experience is a plus with a minimum of 1 end-to-end implementation project experience. - Familiarity with various sales methodologies, tools, and frameworks. - Strong analytical, problem-solving, and process management skills. - Ability to work in diverse remote teams and manage through a matrix structure. - Strong interpersonal skills, team leadership, and influencing skills. - Experience with Agile methodology preferred. - Excellent verbal and written communication skills with the ability to challenge the status quo and drive constant improvement. If you possess the required skills and experience, we encourage you to apply for this role. This position will be accepting applications on an ongoing basis.,
You are a critical part of the healthcare process at Owens & Minor, a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries. Integrated technologies, products, and services are provided across the full continuum of care, with customers and their patients at the center of operations. As a skilled SAP IBP Consultant with 4 years of experience, you will join our team to provide end-to-end implementation and support services for SAP Integrated Business Planning (IBP) solutions. Your expertise in IBP modules, configuration, and integration will play a crucial role in delivering successful projects that optimize supply chain planning processes. Key Responsibilities: - Lead and participate in full lifecycle implementation of SAP IBP projects, from requirements gathering to deployment. - Collaborate with clients to understand supply chain planning needs and recommend IBP functionalities and solutions. - Provide ongoing support, troubleshoot issues, and deliver enhancements for SAP IBP applications. - Configure and customize SAP IBP modules based on client requirements. - Drive small to medium-sized projects for system solutions planning, development, and implementation. Qualifications: - BA/BS in Information Technology or Computer Science. - 4 years of hands-on experience in SAP IBP implementation and support projects. - Strong knowledge of SAP IBP modules, functionalities, and best practices. - Experience in IBP model configuration and requirements. - Understanding of SAP ECC Master & Transaction data objects, SAP PP, APO, and SAP integration technologies. - Familiarity with supply chain planning processes and concepts. - Experience in a manufacturing/distribution environment in an IT development capacity. - Strong interpersonal skills, analytical skills, and ability to work with diverse remote teams. If you are motivated, have a passion for healthcare technology, and want to be part of a dynamic team that drives constant improvement, we encourage you to apply for this exciting opportunity. Applications are accepted on an ongoing basis.,