At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. POSITION SUMMARY Our innovative company is looking to fill the role of Senior Service Desk Associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent. ESSENTIAL JOB FUNCTIONS: Act as a Senior Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues. Willingness to work in all different shifts of a 24x7 support organization. Assist users with PC hardware, software, printer, or other IT-related issues. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Serves as a point of escalation for Service Desk Associates. Escalate incidents with accurate documentation to suitable technician, when required. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow. Use remote tools and diagnostic utilities to aid in troubleshooting. Research solutions through internal and external knowledgebase as needed. Identify and learn appropriate software and hardware used and supported by the organization. Develop help sheets and FAQ lists for end users. Ensures technical knowledge and remediation steps are documented in process flow guides. Reinforce SLAs to manage end-user expectations. Provide suggestions for continual improvement. Plans, conducts and directs the analysis of business problems with automated systems solutions. Alert management to emerging trends in incidents. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk records. Supporting organization functions like, Infrastructure, Security, Applications, etc and their tool, technologies and applications. SUPPLEMENTAL JOB FUNCTIONS: Performs additional duties as directed. Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. Qualifications EDUCATION & EXPERIENCE: Minimum of 2 year of relevant work experience and/or specialized training Will be hiring freshers/students pursuing their masters who have the drive & passion to work & have the basic skills that is needed for the role. High school diploma or equivalent. Associate's or Bachelor’s degree in technology-related field a plus. Comptia A+, Comptia Network +, and ITIL certifications a plus. Exceptional customer service orientation. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. ADDITIONAL REQUIREMENTS: Excellent communication skills in English. Customer friendly mindset and Team player. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

At Owens & Minor, you play a critical role in the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we offer integrated technologies, products, and services across the full continuum of care. Our focus is on customers and their patients. Your mission will be to empower our customers to advance healthcare, and this journey begins with our team. You will be responsible for leading and participating in SAP IBP projects from start to finish. This includes tasks such as gathering requirements, system design, configuration, testing, and deployment. Collaborating with the business, you will understand supply chain planning needs and suggest IBP functionalities and solutions to address them. Your role will involve planning, analysis, designing, requirements definition, functional design, development, testing, and implementation of IT solutions. You will configure and customize SAP IBP modules like Demand Planning, Supply Planning, Inventory Optimization, and Sales and Operations Planning based on client requirements. Managing small to medium-sized projects, you will oversee the planning, development, and implementation of system solutions while coordinating multiple activities simultaneously. Applying ITIL methodology in your tasks, you will meet with decision-makers, system owners, and end-users to define business requirements, set systems goals, and resolve any related issues. Ensuring compatibility and interoperability of in-house computing systems will be part of your responsibilities. Your educational background should include a BA/BS in Information Technology or Computer Science, or equivalent. You should have a minimum of 5 years of hands-on experience in SAP IBP implementation and support projects. Strong knowledge of SAP IBP modules, functionalities, and best practices is required. Experience with SAP IBP Order Based Planning, model configuration, and requirements around modules like Demand Planning, Time-Series Supply Planning, and S&OP is essential. Understanding SAP ECC Master & Transaction data objects supporting Planning and knowledge of SAP integration technologies is beneficial. You should have familiarity with supply chain planning processes and concepts such as demand forecasting, inventory optimization, and supply chain collaboration. Experience in IT development within a manufacturing/distribution environment is preferred. To excel in this role, you should possess high energy, be self-motivated, and a strong team player with excellent interpersonal skills. Working with diverse remote teams in a matrix structure, you will need strong analytical skills, process & project management capabilities, along with well-developed team leadership and influencing skills. Experience with Agile methodology is preferred. Excellent verbal and written communication skills, including executive-level presentation delivery, are crucial. Strong analytical, problem-solving, and process management skills are expected, along with a drive for constant improvement and the ability to achieve organizational goals. If you believe this opportunity aligns with your career aspirations, we encourage you to apply. Applications for this position will be accepted on an ongoing basis.,

At Owens & Minor, you play a critical role in the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we offer integrated technologies, products, and services across the full continuum of care. Our focus is always on our customers and their patients. Your main responsibility as the SAP VISTEX / SD functional consultant is to handle the delivery and support of any issues or enhancements within the SAP OTC area. By having a deep understanding of the overall business process, you will be expected to address existing system issues and implement new enhancements or projects in the OTC area. This involves interpreting clear business requirements and executing them in the system while collaborating with other modules such as MM, PP, QM, WM, FICO, and ABAP when necessary. Key Responsibilities: - Work closely with the business to grasp business requirements. - Engage in planning, analysis, designing, requirements definition, functional design, development, testing, and implementation of IT solutions. - Provide support for complex system environments. - Offer assistance, support, and training to users. - Lead small to medium-sized projects by planning, developing, and implementing system solutions. - Manage multiple projects and activities simultaneously. - Utilize ITIL methodology in all tasks. - Meet with stakeholders to define business requirements, set systems goals, and resolve system issues. - Ensure compatibility and interoperability of in-house computing systems. - Evaluate existing systems for efficiency and effectiveness and develop strategies for improvement. - Create systems models, specifications, diagrams, and charts to guide application developers. - Conduct in-depth tests for modified and new systems, including end-user reviews. - Research software products to support purchasing efforts and recommendations. - Perform other duties as assigned by Operations Supervisor. Qualifications: - 8 to 10 years of experience in SAP SD module. - BA/BS in Information Technology or Computer Science or equivalent professional experience. - Experience in related modules and integration knowledge with other SAP functional modules. - Basic debugging experience is a plus. - Minimum 1 end-to-end implementation project experience. - Familiarity with various sales methodologies, tools, and frameworks. - Strong analytical, problem-solving, and process management skills. - Ability to work in diverse remote teams and manage through a matrix structure. - Strong interpersonal skills, team leadership, and influencing skills. - Experience with Agile methodology preferred. - Excellent verbal and written communication skills. - Ability to challenge the status quo and drive constant improvement. Additional Requirements: - Ability to travel up to 10%, including international travel. If you possess the required skills and experience for this role, we encourage you to apply. This position will be accepting applications on an ongoing basis.,

You are a critical part of the healthcare process at Owens & Minor, a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries. Integrated technologies, products, and services are provided across the full continuum of care, with customers and their patients at the center of operations. As a skilled SAP IBP Consultant with 4 years of experience, you will join our team to provide end-to-end implementation and support services for SAP Integrated Business Planning (IBP) solutions. Your expertise in IBP modules, configuration, and integration will play a crucial role in delivering successful projects that optimize supply chain planning processes. Key Responsibilities: - Lead and participate in full lifecycle implementation of SAP IBP projects, from requirements gathering to deployment. - Collaborate with clients to understand supply chain planning needs and recommend IBP functionalities and solutions. - Provide ongoing support, troubleshoot issues, and deliver enhancements for SAP IBP applications. - Configure and customize SAP IBP modules based on client requirements. - Drive small to medium-sized projects for system solutions planning, development, and implementation. Qualifications: - BA/BS in Information Technology or Computer Science. - 4 years of hands-on experience in SAP IBP implementation and support projects. - Strong knowledge of SAP IBP modules, functionalities, and best practices. - Experience in IBP model configuration and requirements. - Understanding of SAP ECC Master & Transaction data objects, SAP PP, APO, and SAP integration technologies. - Familiarity with supply chain planning processes and concepts. - Experience in a manufacturing/distribution environment in an IT development capacity. - Strong interpersonal skills, analytical skills, and ability to work with diverse remote teams. Additional Requirements: - Ability to travel up to 10%, including international travel. If you are motivated, have a passion for healthcare technology, and want to be part of a dynamic team that drives constant improvement, we encourage you to apply for this exciting opportunity. Applications are accepted on an ongoing basis.,

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. POSITION SUMMARY Our innovative company is looking to fill the role of Service Desk Associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent. ESSENTIAL JOB FUNCTIONS: Act as a Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues. Willingness to work in all different shifts of a 24x7 support organization. Troubleshooting O365 applications like Outlook, One Drive, Microsoft Teams etc. Assist users with PC hardware, software, printer, or other IT-related issues. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Escalate incidents with accurate documentation to suitable technician, when required. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow. Use remote tools and diagnostic utilities to aid in troubleshooting. Research solutions through internal and external knowledgebase as needed. Identify and learn appropriate software and hardware used and supported by the organization. Develop help sheets and FAQ lists for end users. Contribute to technician knowledgebase as needed. Reinforce SLAs to manage end-user expectations. Provide suggestions for continual improvement. Plans, conducts and directs the analysis of business problems with automated systems solutions. Alert management to emerging trends in incidents. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk records. Supporting organization functions like, Infrastructure, Security, Applications, etc and their tool, technologies and applications. SUPPLEMENTAL JOB FUNCTIONS: Performs additional duties as directed. Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. Qualifications EDUCATION & EXPERIENCE: Minimum of 1 year of relevant work experience and/or specialized training Will be hiring freshers/students pursuing their masters who have the drive & passion to work & have the basic skills that is needed for the role. High school diploma or equivalent. Associate's or Bachelor’s degree in technology-related field a plus. Comptia A+, Comptia Network +, and ITIL certifications a plus. Exceptional customer service orientation. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. ADDITIONAL REQUIREMENTS: Excellent communication skills in English. Customer friendly mindset and Team player. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. POSITION SUMMARY Our innovative company is looking to fill the role of Service Desk Associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent. ESSENTIAL JOB FUNCTIONS: Act as a Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues. Willingness to work in all different shifts of a 24x7 support organization. Troubleshooting O365 applications like Outlook, One Drive, Microsoft Teams etc. Assist users with PC hardware, software, printer, or other IT-related issues. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Escalate incidents with accurate documentation to suitable technician, when required. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow. Use remote tools and diagnostic utilities to aid in troubleshooting. Research solutions through internal and external knowledgebase as needed. Identify and learn appropriate software and hardware used and supported by the organization. Develop help sheets and FAQ lists for end users. Contribute to technician knowledgebase as needed. Reinforce SLAs to manage end-user expectations. Provide suggestions for continual improvement. Plans, conducts and directs the analysis of business problems with automated systems solutions. Alert management to emerging trends in incidents. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk records. Supporting organization functions like, Infrastructure, Security, Applications, etc and their tool, technologies and applications. SUPPLEMENTAL JOB FUNCTIONS: Performs additional duties as directed. Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. Qualifications EDUCATION & EXPERIENCE: Minimum of 1 year of relevant work experience and/or specialized training Will be hiring freshers/students pursuing their masters who have the drive & passion to work & have the basic skills that is needed for the role. High school diploma or equivalent. Associate's or Bachelor’s degree in technology-related field a plus. Comptia A+, Comptia Network +, and ITIL certifications a plus. Exceptional customer service orientation. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. ADDITIONAL REQUIREMENTS: Excellent communication skills in English. Customer friendly mindset and Team player. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.