IT Service Manager

As an essential part of the healthcare process, at Owens & Minor, you will be part of a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries. You will provide integrated technologies, products, and services across the full continuum of care, with a focus on empowering customers to advance healthcare. **Key Responsibilities:** - Prepare regular reports on service delivery performance and maintain accurate documentation of processes and procedures. - Report on Application performance and hold teams accountable for meeting Application SLAs. - Develop and manage operational metrics for the technology organization to track performance and identify improvement opportunities. - Own Problem Management within the Application teams. - Build and maintain strong relationships with clients, understand their needs, and ensure their satisfaction with the services provided. - Perform key vendor management tasks to ensure software currency, service level management, and road map planning. - Support key IT initiatives, projects, and solutions across various stakeholder groups. - Participate in and contribute to strategic planning activities. - Continuously identify opportunities for improving service delivery processes and implement changes to enhance efficiency and effectiveness. - Assist management with planning and ongoing management of departmental capital and operational budget in accordance with strategic plans and run-the-business needs. - Develop and maintain purchase and replacement plans for software, aligning with the company's budget and strategic goals. - Track IT expenses, manage to budget, and oversee all purchasing related to IT needs. **Qualifications:** - University Degree in computer science or technical field preferred. - ITIL, PMP, or other IT management certifications are preferred but not required. If you have organizational, analytical, and problem-solving skills, along with effective leadership abilities and excellent communication skills, and if you are looking to further your career in a dynamic healthcare company, we encourage you to apply for this position at Owens & Minor.,