IT Service Manager Owens & Minor India Private Limited

1.0 - 5.0 years

0 Lacs

delhi

On-site

At Owens & Minor, you play a crucial role in the healthcare industry. Being a part of a Fortune 500 company with 350+ facilities in the US and 22,000 teammates worldwide, we offer integrated technologies, products, and services across the entire care continuum. Our focus is on our customers and their patients. Your mission is to support healthcare advancement, and it all begins with you. As an Owens & Minor teammate, you can enjoy benefits such as medical, dental, and vision insurance from your first day of work, eligibility for 401(k) after a year of service, an employee stock purchase plan, and tuition reimbursement. Your responsibilities will include: - Generating regular reports on service delivery performance and maintaining accurate process documentation. - Monitoring Application performance and ensuring teams meet Application SLAs. - Creating and overseeing operational metrics to enhance performance and identify improvement areas. - Managing Problem Management within the Application teams. - Cultivating strong client relationships, understanding their needs, and ensuring their satisfaction. - Conducting essential vendor management tasks to ensure software currency, service level management, and road map planning. - Supporting IT initiatives, projects, and solutions across various stakeholder groups. - Contributing to strategic planning activities. - Identifying opportunities to enhance service delivery processes and implementing changes for efficiency. - Assisting in the planning and management of departmental budgets aligned with strategic goals. - Developing and maintaining purchase and replacement plans for software in line with the company's budget. - Monitoring IT expenses, budget adherence, and overseeing all IT-related purchases. Additional skills and qualifications: - Strong organizational, analytical, and problem-solving skills with the ability to resolve complex cases involving multiple stakeholders and systems. - Effective leadership skills with the capability to set clear expectations. - Excellent oral and written communication abilities. - Proficiency in understanding and managing the IT landscape, including key applications, assets, and tools. Qualifications: - University Degree in computer science or related technical field preferred. - ITIL, PMP, or other IT management certifications are advantageous but not mandatory. If you believe this role aligns with your career goals, we welcome your application. This position accepts applications on an ongoing basis.,

Posted 1 week ago

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