Junior Analyst, Pega

At Owens & Minor, you play a critical role in the healthcare process. As part of a Fortune 500 company with 350+ facilities spread nationwide and 22,000 teammates across 90 countries, we offer integrated technologies, products, and services covering the full continuum of care. Our focus is on customers and their patients, as they lie at the core of our operations. Our primary goal is to enable our customers to drive healthcare forward, and our success hinges on the dedication of our team members. As Owens & Minor consistently delivers significant value across the healthcare industry, ranging from acute care to patient care at home through Apria & Byram Healthcare, we are seeking a Junior Analyst specializing in Pega Systems. While the qualifications listed below are ideal, we are open to considering candidates with relevant experience and talent, even if they do not meet all the criteria. **Essential Job Functions:** - Address and resolve daily user-reported issues within SLA timelines. - Conduct defect fixes and debugging using tools such as clipboard, Tracer, and Live UI. - Utilize PDC for monitoring, troubleshooting, and debugging solutions. - Proficiency in creating Pega Cloud Tickets/Requests. - Take the lead in incident management and provide guidance to team members. - Escalate complex issues to the appropriate team and level, acting as a communication focal point for involved resources. - Perform routine system maintenance tasks such as Production health checks. - Understand designs and support the analysis/implementation of PEGA Enterprise Class Rules, Flows, Activities, Correspondence, Case Management, Data Pages, Agents, UI design, Dashboards, and Reports. **Supplemental Job Functions:** - Willingness to work in rotational shifts and undertake on-call responsibilities. - Perform additional duties as assigned. **Qualifications:** **Education & Experience:** - Bachelor's degree in Computer Science, Information Technology, or a related field. - Minimum of 1-2 years of hands-on experience in application support/enhancement in Pega PRPC V8.x. - Proficient in using PDC for troubleshooting and monitoring. - Pega Certified Systems Architect (CSA). - Strong problem-solving skills and the ability to drive incident communication and maintain continuous engagement with affected users and business stakeholders. - Capability to collaborate with diverse remote teams, managing through a matrix structure. - Familiarity with various Pega rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Security, and Reports. - Knowledge of Core Java & Relational databases (Oracle, MS SQL, PostgresSQL). - Basic understanding of Pega Admin Studio. - Experience with ticketing tools like Service Now. - Preferably experienced with Agile methodology. If you believe this opportunity aligns with your career goals, we invite you to apply. Applications for this position are welcome on an ongoing basis.,