Assistant Manager - US Retirement & Pension/Insurance - Pune

Role Overview: As a key member of the WNS Operations team, your primary responsibility will be to lead, motivate, groom, and develop a team of 15-20 members to ensure the achievement of Service Level Agreements (SLA). You will act as a crucial interface between various departments within WNS to address issues and gain necessary support. Additionally, you will collaborate with managers and team members to implement process improvement ideas and enhance operational efficiency. Your role will require a comprehensive understanding of different operational areas, including process knowledge, as well as effective management of a team of 10-15 Full-Time Equivalents (FTEs). Key Responsibilities: - Lead, motivate, groom, and develop a team of 15-20 members - Liaise with various departments within WNS to resolve issues and gain support - Facilitate and implement process improvement ideas to enhance efficiency - Manage a team of 10-15 FTEs effectively - Allocate work efficiently within the team - Ensure all Service Level Agreements are met - Manage pipeline, quality, and new projects effectively - Generate accurate and timely reports for management - Conduct regular reviews, one-on-one sessions, and appraisals - Analyze training needs for teams and provide necessary support Qualifications: - Minimum of 1 year of experience in people management - Graduate degree (Note: The additional details about the company were not included in the provided job description.),