Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in kollam
>
Paytm
>
Service Team Lead - (QR)

Service Team Lead - (QR)

Paytm

2 - 5 years

1 - 4 Lacs

kollam

Posted:1 day ago| Platform:

Apply

Skills Required

team management upselling operations material management customer service stock handling sla management inventory management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Role:

We are looking to employ a driven and experienced Team Lead to increase service expansion within an assigned geographical area and guide a team of field service representatives.
The Team Lead's are responsibilities include delivering exceptional service to potential and existing customers, evaluating the performance of the service team, and preparing concise service reports. You should also be able to develop as well as modify customer service plans as needed.
To be successful as an cluster service manager, you should be committed to driving service and adept at managing a service team. Ultimately, an outstanding cluster service manager should demonstrate exceptional analytical, problem-solving, and customer service skills at all times.

Responsibilities:

1. Team Management (Service FSEs) min 15-20.

2. SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues. (device related)

3. Material Management from Hub to FSE. (Fwd and Reverse Logistics).

4. Upselling Skill.

5. Analytical and Data Manager.

6. Trainer Mindset.

7. Strong service background

8. Industry- DTH/Broadband/Consumer Electronics etc.

9. Local market knowledge

10. Strong understanding of stock handling/ inventory management

Education

Graduate or above / Post Graduation preferred.

More Jobs at Paytm

Sales Team Lead

Hyderabad

3 - 6 yrs

INR 4 - 7 Lacs

City Head - QR sales

Hyderabad

6 - 8 yrs

INR 15 - 20 Lacs

Key Account Manager- Oil& Gas

Bengaluru

5 - 9 yrs

INR 11 - 15 Lacs

Sales- Team Lead

Bengaluru

3 - 6 yrs

INR 4 - 7 Lacs

Area Sales Manager - Midmarket Sales (EDC Retail)

Bengaluru

3 - 7 yrs

INR 7 - 11 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.