5874 Sla Management Jobs - Page 23

Professional Job Description Position Title: Project Manager Offshoring & Tool Deployment Department: ISPL COE Experience Required: 9-12years Education: Graduate / Degree / MBA Position Purpose The Project Manager is responsible for driving and managing offshoring initiatives and application/tool deployment projects within the ISPL COE platform. The role requires strong coordination skills, effective stakeholder engagement, and the ability to ensure seamless process transitions and project execution. Key Responsibilities 1. Project Management & Coordination Act as the project SPOC for all offshoring and application deployment initiatives within ISPL COE. Plan and manage project timelines, de...

Key Result Areas 1) Service delivery and Customer satisfaction. 2) Authorised Service Provider (ASP) and Wholesale Dealer (WD) Management 3) Revenue Generation and working capital management. 4) IT Systems Usage and Training 5) Warehouse activities, viz. categorisation, spares stock control and compliance. Job Description The incumbent would be responsible for the following: A. Service delivery and Customer satisfaction. 1) Managing product / service installation and break fix as per First Visit Time (FVT) and Closure Visit Time (CVT) norms by effective management of ASPs. 2) Ensuring effective and speedy resolution of problems / customer complaints. 3) Monitoring and reviewing service deliv...

Key Result Areas 1) Service delivery and Customer satisfaction. 2) Authorized Service Provider (ASP) and Wholesale Dealer (WD) Management 3) Revenue Generation and working capital management. 4) IT Systems Usage and Training 5) Warehouse activities, viz. categorization, spares stock control and compliance. Job Description The incumbent would be responsible for the following: A. Service delivery and Customer satisfaction. 1) Managing product / service installation and break fix as per First Visit Time (FVT) and Closure Visit Time (CVT) norms by effective management of ASPs. 2) Ensuring effective and speedy resolution of problems / customer complaints. 3) Monitoring and reviewing service deliv...

Design, develop and implement ServiceNow CSM solutions including Case Management, Workflows, and Service Portal components. Lead configuration, integrations, scripting, and enhancements while ensuring scalable, customer-centric architecture Required Candidate profile ServiceNow CSM professional skilled in case management, scripting, and service portal development. Strong understanding of customer workflows, integration patterns, to deliver scalable CSM solution

As an Incident Management/Call Centre professional in Bangalore, your role will involve SLA Management, Project & Customer Management, Contract Management, Multivendor Service Development, Managing Field Services, Supply Chain Management, and Managing Stakeholders. Key Responsibilities: - Responsible for Managing vendors such as ATM OEM's, CRA's, and network providers. - Lead rollout and service projects in a multi-channel environment. - Lead customer and vendor review meetings and develop service strategies. - Establish executive dashboards, structured interface programs, and service reports to track the health and profitability of each account, addressing any escalated contractual and issu...

You will be responsible for managing a team of Service Field Service Engineers (FSEs) ranging from 15-20 individuals. Your key responsibilities will include: - Ensuring SLA Management by ensuring timely closure of tickets for both Proactive and Reactive Merchant issues, specifically related to devices. - Handling Material Management from the Hub to FSE, including both Forward and Reverse Logistics. - Utilizing Upselling Skills to maximize business opportunities. - Being proficient in Analytics and Data Management to drive informed decision-making. - Demonstrating a Trainer Mindset to enhance the skills and knowledge of the team members. To excel in this role, you should meet the following cr...

As a member of the HD Finance team at Hitachi Digital in New Delhi, India, you will play a crucial role in the company's strategy to become a premier global player in the digital transformation market. Your responsibilities will include: - Processing all vendor invoices in Oracle within the required TAT after performing invoice audit - Managing vendor creation/modification in Oracle - Handling invoice inquiries from vendors and internal stakeholders - Processing employees" claims/reimbursements in COUPA according to company policy - Demonstrating clear accounting concepts and passing journal entries - Utilizing analytical and reconciliation skills for bank and credit cards - Assisting in pro...

As a Client Relations Senior Administrator at S&P Global, your role involves handling inbound queries via email and phone calls from both internal and external clients. You will be responsible for resolving these queries promptly and accurately, ensuring client satisfaction. Additionally, you will triage billing issues and problems related to client access to our products. Answering inbound calls and following defined processes to resolve or redirect them is also part of your responsibilities. It is expected that you handle each request within the department SLA and close it after client confirmation. **Qualifications Required:** - Strong communication skills to interact effectively with ext...

As a member of the Group Technology and Operations (T&O) team, your role is crucial in enabling and empowering the bank with an efficient, nimble, and resilient infrastructure. Your strategic focus will be on productivity, quality & control, technology, people capability, and innovation. In Group T&O, you will be responsible for managing the majority of the Bank's operational processes, aiming to delight our business partners through multiple banking delivery channels. **Key Responsibilities:** - Processing & managing Collections and NACH Transactions and Coordinating with vendors - Handling queries for Cheques, Cash, NACH, and ACH Processing - Sound knowledge of Cash Management Services, es...

As an Area Service Manager at this company, your role is to manage and oversee field service operations in Noida with the flexibility for some work-from-home options. You will be responsible for job assignments, field agent coordination, and ensuring adherence to SLAs. Your key responsibilities include ensuring high-quality customer service, efficiently addressing escalations, and analyzing operational performance to optimize processes. Collaboration with cross-functional teams, inventory management, and fostering relationships with clients and partners are also crucial aspects of your role. Key Responsibilities: - Manage and oversee field service operations - Assign jobs and coordinate with...

As an Operations Manager in Bangalore, your role will involve daily operational management tasks such as monitoring the health of HCM & PPM modules, validating critical HR and project data, and approving or troubleshooting workflow queues. Key Responsibilities: - Monitor health of HCM & PPM modules - Validate critical HR and project data - Approve or troubleshoot workflow queues For incident and service request handling, you will be responsible for classifying incidents (SEV 14) and driving rapid resolution, raising & managing Oracle SRs where needed, and tracking SLAs to respond within defined timelines. Key Responsibilities: - Classify incidents (SEV 14) and drive rapid resolution - Raise ...

Hiring Sales Team Leader (3–4 yrs exp, no freshers). Lead & motivate sales team, drive sales, manage targets, ensure high productivity, and achieve business goals. Required Candidate profile Graduate with 2–4 yrs in sales, proven team leadership, target-driven, strong communication & negotiation skills. Freshers not eligible.

Overview The role holder will manage a team of indirect operational material buyers (for Maintenance, Make & Move) for the UK Ops. The team will be responsible for sourcing, negotiating and buying of goods materials and services to ensure that the company operational needs are met, taking into account price, quality and delivery and to ensure continuity of operations. The role holder will monitor team effectiveness against respective KPIs agreed in the SLAs with the UK BU and will assume accountability for any deviations against the agreed metrics. To ensure exceptional operational services are provided to UK functions ICC is supporting. This lead role will provide management oversight to 6-...

Location : Lucknow Responsibilities: Team Management, Attrition management, Shrinkage, AHT, CSAT, SLA Management, Briefing, Call flow Education : Any Graduate Must be comfortable to work in rotational shift

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management Good to have skills Service Desk Voice Support Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applicatio...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 coun...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Job Summary: The Service Level Manager L2 ensures all IT services are delivered in accordance with agreed service levels and business expectations. The role involves SLA design, monitoring, reporting, and continuous improvement. Key Responsibilities: Define and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Track performance metrics, prepare SLA reports, and drive service improvements. Collaborate with delivery teams to ensure compliance with service commitments. Conduct regular client and stakeholder reviews.Manage escalations and support incident and problem management processes. Mandatory Skills: ITIL Service Level Mgmt . Experience: 5-8 Years .

EPAM Anywhere is looking for Practice Manager (Practice Operations/Innovation/Customer Manager) to join our dynamic team and embark on a rewarding career journey We are looking for a highly skilled and experienced Practice Manager to lead our team in delivering exceptional results. The ideal candidate will have a strong background in practice operations, innovation, and customer management. Roles and Responsibility Develop and implement effective strategies to drive business growth and expansion. Manage and mentor a team of professionals to achieve their full potential. Collaborate with cross-functional teams to identify and capitalize on new business opportunities. Analyze market trends and...

EPAM Anywhere is looking for Practice Manager (Practice Operations/Innovation/Customer Manager) to join our dynamic team and embark on a rewarding career journey We are looking for a highly skilled and experienced Practice Manager to lead our team in delivering exceptional results. The ideal candidate will have a strong background in practice operations, innovation, and customer management. Roles and Responsibility Develop and implement effective strategies to drive business growth and expansion. Manage and mentor a team of professionals to achieve their full potential. Collaborate with cross-functional teams to identify and capitalize on new business opportunities. Analyze market trends and...

Operations Mgr (Intl Voice Process) FEMALE ONLY Exp- 10+ Yrs (2+ Yrs as Ops Mgr on Paper /4+ Yrs as DM on Paper) Loc- Gurgaon || UK Shifts Pkg- Upto 18 LPA NP- 0 to 30 Days Nancy 8586914964 Nancy.imaginators7@gmail.com

We are seeking an experienced and dynamic Customer Experience Professional to lead the Customer Support function . The Manager / Senior Manager Customer Support will be responsible for driving operational excellence across partner networks, ensuring superior delivery experience, and leading initiatives that enhance customer satisfaction, loyalty, and retention. The role involves close collaboration with cross-functional teams to improve partner efficiency, streamline order fulfillment, and strengthen the end-to-end customer journey. Role & responsibilities Lead and oversee all customer support management activities - including onboarding, performance reviews, and compliance. Support program ...

Job Description: Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery, India Report to - Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to rev...