Area Service Manager

As an Area Service Manager at this company, your role is to manage and oversee field service operations in Noida with the flexibility for some work-from-home options. You will be responsible for job assignments, field agent coordination, and ensuring adherence to SLAs. Your key responsibilities include ensuring high-quality customer service, efficiently addressing escalations, and analyzing operational performance to optimize processes. Collaboration with cross-functional teams, inventory management, and fostering relationships with clients and partners are also crucial aspects of your role. Key Responsibilities: - Manage and oversee field service operations - Assign jobs and coordinate with field agents - Ensure adherence to SLAs - Address customer escalations efficiently - Analyze operational performance and optimize processes - Collaborate with cross-functional teams - Manage inventory effectively - Foster relationships with clients and partners Qualifications: - Strong expertise in Service Operations Management, Incident Resolution, and Job Scheduling - Experience with Customer Relationship Management (CRM) software and Field Service Management (FSM) platforms - Proficiency in Performance Analysis, Process Optimization, and Data-Driven Decision-Making - Excellent communication, leadership, and team collaboration skills - Knowledge of SLA Management, Inventory Coordination, and Partner Relationship Building - Ability to work in a hybrid setup and deliver consistent results in a dynamic environment - Bachelors degree in Business, Operations, or related field; MBA is a plus - Previous experience in a service management or field team leadership role is advantageous,