Company Description At MyMobiForce, we transform after-sales into an AI-powered profit center—boosting service speed, customer retention, and unit economics without increasing operational burden. Our proprietary engine, A³ Intelligence (A³I), powers real-time field execution and AI-powered customer journeys, ensuring optimal service delivery. MyMobiForce's unified intelligent platform integrates service CRM, FSM, warranty, inventory, payments, and analytics, delivering complete control. Trusted by brands like Voltas, Daikin, Godrej, Bluestar, and Croma, we're active in 7 countries, managing over 10M transactions and serving 100K+ field users. Role Description This is a full-time hybrid role located in Noida, with some work-from-home flexibility, for an Area Service Manager. The Area Service Manager will oversee the daily operations of field service activities. Responsibilities include managing field service teams, coordinating with sales agents, ensuring SLA adherence, handling inventory management, and addressing escalations. The role requires monitoring real-time operations, optimizing field executions, troubleshooting issues, and improving service delivery performance. Qualifications Experience in managing field service teams and coordinating operations Skills in inventory management and addressing escalations Proficiency in real-time monitoring and optimizing field executions Strong troubleshooting skills and ability to improve service delivery performance Excellent communication and leadership abilities Ability to work independently and manage multiple tasks efficiently Experience with AI-powered platforms and CRM systems is a plus Bachelor's degree in Business Administration, Management, or a related field
As an Area Service Manager at this company, your role is to manage and oversee field service operations in Noida with the flexibility for some work-from-home options. You will be responsible for job assignments, field agent coordination, and ensuring adherence to SLAs. Your key responsibilities include ensuring high-quality customer service, efficiently addressing escalations, and analyzing operational performance to optimize processes. Collaboration with cross-functional teams, inventory management, and fostering relationships with clients and partners are also crucial aspects of your role. Key Responsibilities: - Manage and oversee field service operations - Assign jobs and coordinate with field agents - Ensure adherence to SLAs - Address customer escalations efficiently - Analyze operational performance and optimize processes - Collaborate with cross-functional teams - Manage inventory effectively - Foster relationships with clients and partners Qualifications: - Strong expertise in Service Operations Management, Incident Resolution, and Job Scheduling - Experience with Customer Relationship Management (CRM) software and Field Service Management (FSM) platforms - Proficiency in Performance Analysis, Process Optimization, and Data-Driven Decision-Making - Excellent communication, leadership, and team collaboration skills - Knowledge of SLA Management, Inventory Coordination, and Partner Relationship Building - Ability to work in a hybrid setup and deliver consistent results in a dynamic environment - Bachelors degree in Business, Operations, or related field; MBA is a plus - Previous experience in a service management or field team leadership role is advantageous,