Area Service Manager

Company Description

At MyMobiForce, we transform after-sales into an AI-powered profit center—boosting service speed, customer retention, and unit economics without increasing operational burden. Our proprietary engine, A³ Intelligence (A³I), powers real-time field execution and AI-powered customer journeys, ensuring optimal service delivery. MyMobiForce's unified intelligent platform integrates service CRM, FSM, warranty, inventory, payments, and analytics, delivering complete control. Trusted by brands like Voltas, Daikin, Godrej, Bluestar, and Croma, we're active in 7 countries, managing over 10M transactions and serving 100K+ field users.

Role Description

This is a full-time hybrid role located in Noida, with some work-from-home flexibility, for an Area Service Manager. The Area Service Manager will oversee the daily operations of field service activities. Responsibilities include managing field service teams, coordinating with sales agents, ensuring SLA adherence, handling inventory management, and addressing escalations. The role requires monitoring real-time operations, optimizing field executions, troubleshooting issues, and improving service delivery performance.

Qualifications

• Experience in managing field service teams and coordinating operations
• Skills in inventory management and addressing escalations
• Proficiency in real-time monitoring and optimizing field executions
• Strong troubleshooting skills and ability to improve service delivery performance
• Excellent communication and leadership abilities
• Ability to work independently and manage multiple tasks efficiently
• Experience with AI-powered platforms and CRM systems is a plus
• Bachelor's degree in Business Administration, Management, or a related field