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8.0 - 12.0 years
0 Lacs
haryana
On-site
Position Title: Deputy Business Unit Head Personal Loans Location: Gurugram Department: Personal Loans Reports To: BU Head Personal Loans Position Summary :The Deputy BU Head for Personal Loans is responsible for overseeing the strategic and operational management of the personal loans call center, driving product journey enhancements, and managing the profit & loss (P&L) for the segment. This role requires a combination of leadership skills, deep financial acumen, and a strong focus on product management to drive business growth, enhance customer experience, and achieve financial targets within the personal loans segment . Key Responsibilitie s:Leadership & Team Managemen t:Lead and manage a team responsible for personal loans call center operations, ensuring seamless service delivery, customer satisfaction, and efficient handling of inquiries, complaints, and request s.Collaborate with cross-functional teams, including marketing, operations, and IT, to ensure alignment with business goals and operational efficienc y.Monitor and coach call center managers and staff to improve performance, focusing on KPIs such as average handle time, first call resolution, and customer satisfaction score s.P&L Managemen t:Take ownership of the P&L for the personal loans segment, ensuring that the business meets financial goals and performance metric s.Drive cost efficiency and revenue generation within the personal loans segment while optimizing resource allocatio n.Track and report on key financial metrics, identifying opportunities to improve profitability and reduce cost s.Ensure compliance with budget and financial forecasts, and implement corrective actions when necessar y.Product Journey & Developmen t:Oversee the full product lifecycle for personal loans, from conceptualization and development to implementation and ongoing optimizatio n.Work closely with the product development team to enhance product offerings and improve customer journeys through seamless processe s.Analyze customer feedback and market trends to propose product improvements and new offering s.Ensure the product is compliant with regulatory requirements and aligned with market demand s.Operational Excellenc e:Monitor and optimize call center operations for personal loans, ensuring efficient handling of loan applications, approvals, and querie s.Identify opportunities for process automation, enhancing the customer journey, and improving operational efficienc y.Leverage analytics and customer data to make data-driven decisions that improve both customer experience and business performanc e.Strategic Growt h:Identify market trends and customer needs, and create strategies to expand the personal loan product offering to meet those demand s.Develop and implement effective sales strategies for the personal loans business, driving growth in both product volume and profitabilit y.Analyze competition and market conditions to provide insights for new business opportunities and to refine existing offering s.Customer Experience Managemen t:Ensure that customer experience is a top priority, fostering a customer-first culture within the call center tea t.Compliance & Risk Managemen t:Ensure that all operations, customer interactions, and product offerings comply with relevant regulatory requirements, policies, and procedure s.Identify, assess, and mitigate risks associated with the personal loans segment to safeguard the organizatio n.Reporting & Analytic s:Prepare regular performance reports for senior management, providing insights on operational performance, financial performance, and product effectivenes s.Use business intelligence tools and data analytics to assess product success and customer satisfactio n. Qualificatio ns:Educati on:Bachelor's degree in Business, Finance, Marketing, or a related field. An MBA is a pl us.Experien ce:Minimum of 8-10 years of experience in the financial services or banking industry, with a strong focus on personal loans, call center management, and product developme nt.At least 5 years of leadership experience, including managing P&L, team leadership, and customer experience in a fast-paced environme nt.Skills & Competenci es:Strong financial and analytical skills, with a solid understanding of P&L manageme nt.In-depth knowledge of personal loan products, call center operations, and the customer journ ey.Proven ability to drive strategic growth and business transformati on.Strong leadership and team management capabilities, with the ability to inspire and motivate cross-functional tea ms.Exceptional communication and interpersonal skills, with the ability to interact with senior executives, clients, and stakeholde rs.Results-oriented with a track record of meeting or exceeding business targe ts.Excellent problem-solving skills and the ability to make data-driven decisio ns.Technical Skil ls:Proficiency in Microsoft Office Suite (Excel, PowerPoint, Wor d).Familiarity with CRM systems and business intelligence too ls.,
Posted 1 day ago
3.0 - 7.0 years
0 Lacs
noida, uttar pradesh
On-site
As a Senior Account Associate at our high-growth e-commerce startup, you will be responsible for leading and optimizing our finance operations. Your role will involve structuring, automating, and overseeing financial activities to ensure accuracy, compliance, and efficiency. Your key responsibilities will include implementing internal controls to minimize discrepancies and financial risks, ensuring structured tracking and compliance for TDS, TCS, GST filings, and other statutory obligations. You will also streamline data handling, invoice tracking, and revenue recognition processes, as well as improve efficiency in expense tracking, petty cash management, and credit card reconciliations. Collaborating closely with the CA firm, you will be responsible for timely GST filings, TDS adjustments, and ITR preparation. Additionally, overseeing bank sheet preparation, UTR verification, and commission invoicing, along with verifying and finalizing MIS reports before submission will be part of your role. Leading and mentoring a team of Finance Associates, ensuring accountability, and structured execution will be crucial. You will collaborate with operations, sales, and procurement teams to maintain financial accuracy, monitor customer refunds, invoice checks, and dispatch tracker verification, and assist in MIS reporting and investor data tracking. The ideal candidate for this role is a CA/MBA (Finance) or equivalent with experience in an e-commerce startup. Strong proficiency in Advanced Excel, financial modeling, macros, pivot tables, and automation is required. You should have a proven ability to structure financial processes, automate workflows, possess strong analytical skills with sharp attention to detail, and make data-driven decisions. Comfort in leading a team and working in a fast-paced startup environment is essential. Joining us at Snooplay offers you the opportunity to lead and optimize finance operations, with high-impact roles, ownership, and decision-making opportunities in a fast-paced, collaborative, and data-driven environment. Location: Noida (On-Site) Apply Now: DM us or send your resume to anshika.gupta@snooplay.in Join us in building a structured, efficient, and scalable finance ecosystem at Snooplay!,
Posted 1 day ago
8.0 - 12.0 years
0 Lacs
hyderabad, telangana
On-site
Chief Revenue Officer (CRO)Location : Hyderabad Experience: 8+ Years Role Summary: The Chief Revenue Officer (CRO) oversees all revenue-generating functions within the organization, including sales, marketing, customer success, pricing strategy, and strategic partnerships. This role is responsible for aligning teams around clear revenue objectives, driving grow th, optimizing the sales process, and maximizing profitability. Key Responsibilities: Revenue Growth: Develop and implement strategic plans to achieve aggressive revenue targets. Oversee revenue forecasting, budgeting, and financial planning processes. Sales Leadership: Directly manage sales teams, set goals, and drive accountability for performance. Create robust sales processes, playbooks, and methodologies to ensure consistent growth. Marketing Alignment: Ensure alignment between sales and marketing teams to optimize lead generation, nurturing, and conversion processes. Oversee development of compelling go-to-market strategies. Customer Success & Retention: Oversee the customer success function to improve retention, reduce churn, and increase upsell/cross-sell opportunities. Continuously enhance customer lifetime value and satisfaction. Pricing & Monetization: Lead pricing strategies and initiatives, ensuring pricing models align with market demand and profitability objectives. Strategic Partnerships: Identify, negotiate, and maintain strategic alliances and partnerships to expand market opportunities and revenue streams. Data-Driven Decision-Making: Leverage analytics to inform strategic decisions, track performance metrics, and quickly adapt revenue strategies. Qualifications: Bachelors degree (Masters preferred) in Business, Marketing, Finance, or related field. Minimum 8+ years of senior management experience, ideally with progressive responsibility in sales, marketing, or revenue operations. Proven experience scaling revenues and achieving aggressive growth targets. Strong analytical skills with proficiency in CRM, forecasting tools, and data-driven decision-making Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.,
Posted 1 day ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
As a Trade Marketing Executive, you will play a vital role in implementing regional trade marketing plans aligned with national marketing strategies. Your responsibilities will include supporting the execution of trade promotions, in-store activations, and merchandising initiatives. Collaborating closely with sales teams, you will drive visibility and retail penetration to enhance brand presence and drive sales. You will also be responsible for coordinating trade partner engagement programs and retailer loyalty initiatives. Organizing retailer training sessions on product features and brand guidelines will be part of your tasks, along with gathering feedback from channel partners to enhance trade marketing strategies. Tracking competitor activities, pricing trends, and promotional strategies in the assigned region will be crucial for market research and competitive analysis. By gathering market insights and supporting data-driven decision-making, you will assist in preparing trade marketing reports and performance analysis reports. Your role will involve supporting the deployment of Point of Sale Materials (POSM) across retail touchpoints, ensuring proper merchandising execution, and monitoring brand presence at retail stores. Collaborating with vendors and agencies for promotional material development will be essential for effective merchandising and POSM management. Working with internal teams such as sales, supply chain, and national marketing, you will align trade activities with business objectives. Additionally, you will assist in managing trade marketing budgets and tracking ROI on trade activations to ensure strategic resource allocation. Identifying potential new retail store locations based on market analysis and business expansion strategies will be part of your responsibilities. Collaborating with the sales team to onboard new retail partners, ensuring proper brand representation, and developing in-store branding and promotional strategies for new stores will be crucial. Working with cross-functional teams, you will ensure a smooth setup and launch of new retail outlets. To qualify for this role, you should have an MBA/PGDM in Marketing, Business Administration, or a related field, along with 5-6 years of experience in Trade Marketing, Channel Marketing, or Retail Marketing. Experience in Building Materials, Interior Solutions, FMCG, or related industries is preferred. You should possess a strong understanding of trade marketing fundamentals, good analytical skills, and the ability to interpret market data. Excellent communication and interpersonal skills are essential, along with proficiency in Microsoft Office (Excel, PowerPoint) and trade marketing tools. The ability to manage multiple projects and meet deadlines will be critical for success in this role. Join us to work with a leading brand in the sector and gain hands-on experience in trade marketing execution. Explore career growth opportunities within a dynamic and fast-paced environment where your skills and competencies will be nurtured and valued.,
Posted 1 day ago
3.0 - 15.0 years
0 Lacs
pune, maharashtra
On-site
As a Scrum Master at our client's company, you will play a crucial role in facilitating and ensuring the effective application of Scrum principles and practices within the product development teams. Your primary focus will be on guiding the teams to achieve high levels of performance, quality, and reliability while adhering to the agile methodology. You will work closely with Product Owners, Product Directors, and the Chief Product Officer (CPO) to align the team's work with the overall product vision, strategy, and business objectives. Your responsibilities will include removing impediments, fostering an environment of continuous improvement, and ensuring the team meets sprint commitments and goals. You will be expected to have expertise in Agile and Scrum, facilitation of ceremonies, conflict resolution, servant leadership, and coaching teams. Additionally, experience in project management, stakeholder engagement, risk management, data-driven decision-making, and technical understanding will be beneficial. Key requirements for this role include facilitating Scrum ceremonies effectively, coaching the team in Agile best practices, encouraging continuous improvement, collaborating with the Product Owner on sprint goals, monitoring progress against sprint goals, identifying and resolving blockers, fostering collaboration within the team, ensuring quality standards are met, optimizing team velocity, and aligning the team's work with the broader product vision. To be successful in this role, you should have a Bachelor's degree in computer science, Information Technology, Business, or a related field, along with at least 3 years of experience as a Scrum Master or in a similar role within an Agile environment. Strong understanding of Scrum, Agile, and Lean principles, excellent facilitation, coaching, and conflict resolution skills, organizational skills, attention to detail, and the ability to work collaboratively with cross-functional teams and stakeholders are essential. Certifications such as Certified Scrum Master (CSM), Certified Scrum Professional (CSP), or similar Agile certifications are preferred. Familiarity with Agile project management tools like JIRA, Trello, or equivalent will be advantageous. If you are looking to contribute to a dynamic team in a fast-paced environment and drive growth and success for the clients, this role might be the perfect fit for you.,
Posted 1 day ago
3.0 - 7.0 years
0 Lacs
udupi, karnataka
On-site
You will be joining ASORT, a digital ecosystem established in 2011 to accelerate Co-Commerce by connecting businesses with relevant communities for a wider reach to the right target audience. ASORT focuses on fostering community building and economic sustainability for sellers, makers, and influencers, with a significant presence across India and 10+ private labels. As a full-time on-site Manager at Asort.com in Udupi, your responsibilities will include overseeing day-to-day operations, collaborating with seller partners, vendor partners, and influencer partners, and driving business growth and community nourishment. This role requires brand building, nurturing community relationships, and spearheading nation-building initiatives. To excel in this role, you should possess strong leadership and team management skills, along with experience in operations management and business development. Exceptional communication and interpersonal abilities are essential, as well as the capacity to collaborate effectively with diverse stakeholders. You must be adept at making data-driven decisions, have knowledge of E-Commerce and digital marketing, and hold a Bachelor's degree in Business Administration or a related field.,
Posted 1 day ago
10.0 - 14.0 years
0 Lacs
karnataka
On-site
Role Overview: An Engagement Leader with 10-13 years of experience would oversee a wide variety of marketing activities, focusing on optimizing customer engagement and driving business results. This role requires a strategic thinker with hands-on experience in performance marketing, content creation, and data-driven decision-making. Key Responsibilities: Performance Marketing: Develop, execute, and optimize paid advertising campaigns across multiple channels, including Google Ads, Facebook/Instagram, and other digital platforms. Ensure maximum ROI from campaigns by continuously analyzing performance and making necessary adjustments. Expertise in targeting, segmentation, and budget allocation to improve the effectiveness of marketing spend. ATL (Above the Line) and BTL (Below the Line) Activities: ATL: Oversee large-scale brand-building campaigns that target mass audiences via TV, print, and radio. BTL: Manage more direct, localized, and targeted marketing efforts, such as in-store promotions, events, and experiential marketing to drive direct engagement and conversion. YouTube and Instagram Analytics: Utilize data and insights from YouTube and Instagram analytics to refine strategies for video content and social media engagement. Track key metrics (views, likes, comments, shares, watch time, engagement rate) to ensure that video content is performing as expected and resonates with target audiences. Analyze trends in audience behavior and engagement to continually optimize content creation and promotion. Video Ads (TV & YouTube): Lead the creation and execution of video ad campaigns across both traditional TV and digital platforms (YouTube, OTT). Collaborate with creative teams to develop compelling video content that aligns with brand goals. Monitor and analyze video ad performance to ensure that campaigns meet KPIs and deliver measurable results. Video Content Creation: Oversee the development and distribution of video content across channels, ensuring it aligns with the brand's voice and objectives. Manage the creative process, working closely with content teams and agencies to ensure high-quality content production. Physical On-premises Branding: Plan and execute physical branding strategies for retail locations, events, trade shows, and other in-person marketing initiatives. Ensure that physical branding aligns with overall marketing strategy and brand identity. SEO (Search Engine Optimization): Lead SEO strategies to improve organic search rankings and drive traffic to digital properties. Stay up to date on SEO best practices and algorithm updates, and apply this knowledge to drive sustained growth in organic traffic. Blog Management and Content Strategy: Develop and implement a content strategy that includes blogging, ensuring that it drives traffic and supports SEO initiatives. Oversee the creation of high-quality, informative blog posts that resonate with target audiences and improve organic search visibility. Leadership and Results-Oriented Approach: Provide strategic direction and leadership to cross-functional teams (marketing, content, design, analytics, etc.) to ensure alignment with overall business goals. Track and report on campaign performance, and be accountable for achieving key business metrics such as lead generation, customer acquisition, and sales conversions. Qualifications: Experience: 10-13 years of experience in marketing, with a strong focus on digital and performance marketing, content creation, and traditional advertising. Skills: Strong understanding of performance marketing tools and platforms (Google Ads, Facebook Ads, etc.). Expertise in video content strategy, production, and optimization. Experience with SEO, SEM, and website analytics tools (e.g., Google Analytics, SEMrush, Ahrefs). Ability to analyze and act on marketing data to optimize campaigns. Strong leadership and team management skills. Education: Typically, a Bachelor's degree in Marketing, Business, or a related field, though experience is often weighted more heavily than formal education. Key Attributes: Analytical mindset with the ability to interpret data and translate it into actionable marketing strategies. Creative with a passion for developing innovative and engaging content. Excellent communication skills to work effectively with internal teams and external partners. Results-oriented with a track record of driving business growth through strategic marketing efforts,
Posted 1 day ago
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