159 Incident Resolution Jobs

As a highly skilled Talend AMS Lead, you will be responsible for managing and supporting Application Maintenance Services (AMS) for Talend-based ETL solutions. Your role will involve overseeing production support, incident resolution, performance tuning, and enhancements for Talend workflows and data pipelines. Key Responsibilities: - Lead and Manage AMS Operations: - Oversee the maintenance, support, and monitoring of Talend-based ETL jobs. - Act as the primary point of contact for Talend-related production issues and escalations. - Ensure adherence to SLAs for incident resolution and system uptime. - Incident and Problem Management: - Diagnose, troubleshoot, and resolve complex ETL job fai...

As a System Engineer at NOMCIndia in Jabalpur, your role is crucial in maintaining the stability, integrity, and efficiency of the IT infrastructure. Your responsibilities will include: - **Network Monitoring and Management**: - Proactively monitoring network infrastructure, servers, and applications using tools like Nagios, SolarWinds, PRTG, or similar. - Identifying, diagnosing, and resolving network and system issues promptly to minimize downtime. - Responding to alerts and following defined escalation procedures. - Performing regular network performance analysis and tuning. - **Incident And Problem Management**: - Serving as a point of contact for network and system-related incidents. - ...

About the role: Manager IT Service Desk Support will oversee day-to-day operations of the IT Service Desk Level 1 support team in Mumbai, ensuring consistent, high-quality, and customer-centric service delivery across voice, chat, email, and self-service channels. This role will drive operational excellence through performance monitoring, issue resolution, and proactive improvement of support processes. He/she will play a key role in knowledge management, automation (Shift-Left), and training initiatives to continuously improve first-contact resolution and end-user experience. He/she will also support onboarding new STADA affiliates / regions to Level1 IT Service Desk in line with expansion ...

You will be responsible for the following tasks during your internship: - Monitoring and analyzing AWS metrics and maintaining performance dashboards for ongoing system health tracking. - Actively communicating updates via email and conducting post-release verification testing during client/server releases or deployments to ensure smooth deployment. - Ensuring that all games are operating without interruptions and maintaining a high level of quality. - Identifying and resolving real-time incidents related to all components of game operations, including gameplay, network connectivity, and server availability. - Monitoring critical application functions and infrastructure components using the ...

Role Overview: As a Security Managed Services Engineer (L2) at NTT DATA, your role involves providing a managed service to clients to ensure the operational efficiency of their Security Infrastructures and systems. You will be responsible for proactively monitoring, identifying, investigating, and resolving technical incidents and problems to restore service to clients. Your primary objective will be to review client requests or tickets, apply technical/process knowledge to resolve them within the agreed service level agreement (SLA), and provide second-line support for incidents and requests with medium complexity. Additionally, you may contribute to project work as required. Key Responsibi...

We have immediate opening for SMG Management of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data application issues. This includes but is not limited to: Time sensitive communication to the business partners and others when SLA/Customer impact is identified. Running both technical conference bridges and business update calls. Collating technical and business impact. Driving decision making for incident resolution with the goal of minimizing impact to the business. Escalation to Senior IT Management. Providing incident updates to stakeholders. (Service announcements). Capturing incident follow ups and assisting in compiling Post Mor...

Role Overview: As a SOC Executive, your main responsibility will be to monitor the physical assets across the country for a site. You will be required to analyze the issues reported, identify problem areas, and work with team members to enhance the quality of service and prevent future issues. It is vital that you meet the SLA requirements by closing the issues within the specified SLA. In case of problems that cannot be resolved within your scope as a SOC Executive, you should escalate the events/incidents to the 2nd level team on time. Key Responsibilities: - Analyze the issues reported and identify problem areas - Work with team members to enhance the quality of service - Prevent future i...

Key Responsibilities: Responsible for overall region/area for customer satisfaction Handle corporate customer queries related to Acer products through phone, email, and chat Provide clear, accurate, and timely solutions to customer support issues Manage ASPs responsibly to handle customer issues and complaints, ensuring timely resolution Collaborate with the technical support and service teams to resolve more complex issues, ensuring customer satisfaction at all levels Qualifications: Bachelor's in Computer Science or a related field Technical knowledge of IT hardware Previous experience in a customer service or support role, preferably in the IT hardware industry Strong communication skills...

Role Overview: You will be responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. Your main tasks will include installing, maintaining, patching, upgrading, and continuously improving the operating environment. Key Responsibilities: - Provide maintenance and support for all systems in scope - Install, configure, and test operating systems - Troubleshoot and conduct incident resolution - Liaise with other IT teams and 3rd party vendors - Develop and execute plans for patching - Maintain security, backup, and redundancy strategies - Develop capabilities on emerging technologies - Define processes and conduct compliance and quality chec...

As a Technical Support Representative, your role is to provide technical support within the team, with the end goal of restoring functionality to client assets while delivering a world-class customer service experience. You will investigate, resolve, or escalate incidents as required, acting as the front line of support utilizing remote monitoring and management applications. Your contributions will help establish a Center of Excellence focused on resolving incidents detected through remote monitoring to drive uptime and adoption of managed devices within customer environments. Your duties and responsibilities will include: - Adhering to client Service Level Agreement terms and conditions. -...

Role Overview: As a SAAS Engineer at our project based in Noida, you will be responsible for providing application support, incident resolution, and performance tuning for Atlassian Suites of Applications (Jira, Confluence, GitHub, Linux). You will work closely with global teams to ensure system performance, manage changes in line with security recommendations, and support application upgrades. Your role will also involve maintaining non-technical system documentation and conducting meetings with end users to gather requirements and generate functional specification documents. Key Responsibilities: - Minimum 3+ years of experience in the administration and configuration of Atlassian Suites o...

Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creatio...

We are hiring for one of our reputed MNC client based in Pune . We are looking for candidates with 10 + years of strong experience in below skills - Primary Skills - Exposure in workplace technologies,including; MS Digital Workplace tools IT Asset Management & Device Lifecycle Management. Digital workplace tools (Microsoft 365,virtual desktops, etc.). Handson experience of ITIL frameworks, service management, and incident resolution. Experience managing onsite support teams and vendor relationships. Proven track record in workplace transformation and change management. Ability to work flexibly across different time zones and manage cross-functional teams.

Engage with business partners to gather requirements and translate functional needs into comprehensive technical and functional specifications for Oracle Fusion SCM solutions. Deliver exceptional customer service by tracking incidents, diagnosing issues, replicating errors, troubleshooting, and resolving complex and critical cases. Provide functional-level customer service and drive incidents to complete resolution with accountability and ownership. Interact directly with customers, manage communications effectively, and ensure timely follow-up on all assignments. Collaborate with management teams to direct and resolve critical customer situations. Contribute to knowledge gain and sharing wi...

Role Overview: As a Network Operations Specialist at VOIS India, you will be responsible for minimizing the business impacts of critical and complex outages in Global Data Centres by identifying root causes and resolving issues promptly. You will play a crucial role in minimizing the impact of network changes, reducing human errors, and driving the change process effectively. Additionally, you will collaborate with multiple teams locally and globally to explore feasible options and resolve incidents efficiently. Key Responsibilities: - Provide L2 support for network operations on a 24x7 basis, owning and resolving incidents escalated by customers or L1 support teams within agreed timelines. ...

As a part of the team at LSEG, you will play a crucial role in supporting and contributing to business operations and planning activities within a specific business unit, function, or region. Role Overview: - Understand the significance of indices in financial markets and their broader economic impact. - Possess in-depth knowledge of equity trading mechanisms and company reference data fundamentals. - Exhibit a strong interest in financial data, especially in the context of equity index construction, including data points like Shares Outstanding, Free Float, Voting Rights, Liquidity, Revenue, Industry Classification, Country Classification/Nationality, and Investible Universe Creation. - Ide...

In this role at JIFFY.ai, you will be an Application Support Engineer responsible for ensuring operational excellence across customer-facing applications and backend services. Your key responsibilities will include: - Acting as the first responder for production issues raised by customers or monitoring systems. - Troubleshooting full-stack issues involving UI, APIs, backend microservices, and AWS cloud services. - Participating in incident response, managing escalations, and contributing to root cause analysis and documentation. - Coordinating with engineering and DevOps teams to deploy fixes and enhancements. - Maintaining and improving runbooks, knowledge base articles, and system health d...

As a Service Management and Platform enthusiast, your role at UBS will involve contributing to the development and evolution of the strategic Platform by actively participating in Site Reliability Engineering (SRE) activities. Your responsibilities will include: - Resolving incidents, executing changes & analyzing problem tickets - Engaging in advanced SRE activities with a focus on identifying solutions for incidents through open-source communities, vendor liaison, and collaboration with engineers - Driving continuous service improvement initiatives through process optimization, automation via scripts, and other innovations - Maintaining transparency with partner teams and customers, collab...

Profile Summary: We are looking for a middle skilled Database Administrator (DBA) with expertise in Microsoft SQL, Azure PaSS(MI and Azure SQLDB). This role requires good technical knowledge combined with good communication skills (to interact with client), the ability to work effectively in a team, and autonomy in decision-making when necessary. The DBA will be responsible for managing, maintaining, and optimizing database systems to ensure their reliability, security, and performance. Certifications are a plus. List of Key Accountabilities: Design, implement, and maintain Microsoft SQL Server and Azure SQL databases. Ensure database security, integrity, and compliance with industry standar...

As a Level 1 Service Desk Associate, your role is vital in providing technical support and assistance to end-users. Your responsibilities will include: - Incident Resolution: Responding to and resolving IT-related incidents and service requests escalated from the Level 1 Service Desk team. - Troubleshooting: Diagnosing and troubleshooting hardware and software issues, both remotely and in-person, to ensure timely issue resolution. - Voice-based Technical Support: Providing guidance and support to end-users in using IT systems, applications, and hardware effectively. - Escalation: Escalating complex technical issues to Level 2 support or relevant teams when necessary, while maintaining owners...

As a Subject Matter Expert (Support & Ops) in the Support & Operations team, your role is crucial in ensuring timely resolution of escalations and incidents to maintain high-quality service delivery aligned with SLA agreements and to enhance customer satisfaction through effective communication and proactive analysis. Key Responsibilities: - Ensure timely resolution and quality compliance of escalated incidents by leveraging network automation tools and methodologies, strictly adhering to SLA requirements. - Mentor team members and administrators on Cisco ACI and network automation best practices, prepare standard operating procedures (SOPs), and maintain comprehensive documentation for know...

**Job Description:** As a passionate Service Management and Platform professional, you will have the opportunity to contribute to the development and evolution of a strategic Platform at UBS. Your role will involve participating in Site Reliability Engineering (SRE) activities, resolving incidents, executing changes, analyzing problem tickets, and driving continuous service improvement initiatives. You will work in a complex, global environment where your ideas are valued, and your efforts are appreciated. The role will require you to engage in advanced SRE activities, identify solutions for incidents, collaborate with vendors and engineers, and drive process optimization and automation init...

Customer Services encompasses a range of activities supporting Nokia customers, including technical support, account management, operations, maintenance, network design, deployment, integration, transformation, and training. The team drives revenue growth and enhanced customer satisfaction throughout the service lifecyclefrom planning and design to deployment, integration, optimization, operation, and maintenance. Managed Services is responsible for the ongoing operation and performance of customer networks, proactively proposing and implementing upgrades based on business needs. This includes the technical management and operation of contracted IT and telecommunications services provided to...

Role & responsibilities: Provide L1 & L2 IT infrastructure support (Microsoft 365, Azure, AD, VMware). Configure and maintain cloud solutions and system integrations. Monitor backups, recovery, and security (Veeam). Manage user permissions, licenses, and access controls (AD/M365). Troubleshoot network issues including firewall and VLAN setup. Maintain ticket hygiene and adhere to SLA timelines. Collaborate with service managers and ensure steady BAU operations. Communicate effectively with clients and ensure customer satisfaction. Preferred Profile: Hands-on experience in IT system administration and technical support. Strong knowledge of Microsoft 365, Azure, and Windows environments. Good ...

Position Summary: We are seeking an experienced L3 Network Operations Engineer with expertise in Cisco ACI and Switching technologies to join our dynamic team. In this role, you will be responsible for managing and supporting the Cisco ACI infrastructure, including fabric creation, micro-segmentation, multi-pod setups, and multi-site configurations. You will also be involved in backup and recovery procedures, documentation, and upgrading various components. Responsibilities : Management of Cisco ACI Infrastructure: Monitor the health and performance of the Cisco ACI infrastructure, including the ACI fabric, APIC, and associated hardware devices. Perform configuration management, software upd...