11 Incident Resolution Jobs

We are keenly looking for a resource with 10+ years of experience who had both technical and managerial experience to execute a lead position from offshore. Primary Skill: Azure DevOps, Jfrog Artifactory, SonarQ, DevSecOps(SAST & DAST), Azure native App Security Secondary Skill: Containerization and Orchestration tools. Shift details: Day shift overlapping with EST (2PM-10:30PM) Technical Leadership & team management at Offshore: • Technical Leadership: Provide guidance to ensure best practices and quality standard are maintained in deliverables. Understand Selective standards and help ensure deliverables meets and adhere to the standards. If standards are missing collaborate with the core team to build standards as needed/required • Team Guidance: Lead and support DevOps engineers to achieve project goals. • Team Management: Lead and coordinate offshore DevOps teams. • Sprint Planning: Assist with offshore sprint planning, estimates, and timelines for the work aligned. • Work Execution: Run stand-ups and manage work execution. • Resource Optimization: Optimize team member capacity utilization. • Risk Management: Identify and mitigate risks aligned to the work • Documentation: Maintain detailed documentation of processes and projects Mature Offshore-Driven Operations and Operational capabilities : • SOP Development: Create standard operating procedures for operational tasks. • Communication: Establish clear channels with DevOps service consumers and stakeholders. • Continuous Improvement: Encourage innovation and automation. • SRE for key DevOps tooling: Build Site Reliability Engineering around DevOps platforms and tools. Build health checks for the key platforms. • Keeping platforms/tooling evergreen. Report/track on tech currency • Improve & automate operational onboarding - drive platform Self service capabilities for our end customer Collaboration and Coordination: • Stakeholder Updates: Provide regular updates to stakeholders. • Team Collaboration: Work with development, QA, and operations teams. • Performance Tracking: Develop and monitor key performance indicators (KPIs).

Role & responsibilities Looking exp around 8+ Years Mandatory skills: AWS Cloud Watch and or New Relic observability tool Monitoring of technical and business events/metrics Monitoring of alerts and taking necessary actions Customer/Store Reps interaction on call and email and Teams Incident Resolution/Tasks handling/ Bug Fixes as per L2 level Anchoring the Critical Incident calls/issues as per Client process AWS Cloud Watch and or New Relic observability tool Should be OK for 24*7 rotational shifts incl. weekends/holidays/night shifts Client expects that person is pro-active, has good communication skills and solid support experience along with above points. Share me your updated resume recruiter.wtr26@walkingtree.in

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Incident Management Good to have skills : Change Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and for specific software solutions/vendors/brands. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Ensure smooth incident management processes Implement effective change management strategies Professional & Technical Skills: Must To Have Skills:Proficiency in Incident Management Good To Have Skills:Experience with Change Management Strong understanding of incident resolution processes Knowledge of ITIL framework for incident management Ability to prioritize and manage multiple incidents simultaneously Additional Information: The candidate should have a minimum of 5 years of experience in Incident Management This position is based at our Jaipur office A 15 years full-time education is required Qualifications 15 years full time education

Job Title:Dynamics F&O Support Consultant Experience5-10 Years Location:Bangalore : Technical Skills: A minimum of three years’ experience working with Microsoft Dynamics Finance and Operations. Proven functional experience in the resolution of Production and Warehouse incidents plus other AX modules, SCM and Finance. AX2012 and AX2009 experience is desirable Microsoft Dynamics accreditation preferable, with exposure to the management and resolution of D365 F&SC tickets being essential. Project Management and/or Delivery experience would be beneficial to the role. Proven ability to deliver high quality support to customers in line with SLAs. Strong written and verbal communications skills. Proven ability to pick up new concepts and technologies. (Experience in Power Platform and Azure integrations will be a key part of the role going forward. Experience in Dynamics ISVs and working with third part support teams is desirable ITIL knowledge and accreditation is desirable. Internal training course content can be provided as part of ongoing learning and personal objectives Business and requirements analysis. Effective problem solving and analysis skills. Excellent telephone manner and both verbal & written communications skills. Effective listening skills with a high level of attention to detail. High degree of insight and practical skill. Team-oriented; willing to align work with team’s priorities and goals. Able to assist Team Leaders in the co-ordination of issues and Onboarding activities. Able to influence, negotiate and build consensus. Strong time management skills and multitasking abilities. Being able to work on own initiative with a minimum of guidance. Ability to think clearly under stress. Clear and effective communication. Responsibilities Investigate and resolve Incidents and Problems relating to the Dynamics 365 Finance and Supply Chain product (and all related Microsoft Dynamics F&O and AX systems as required). Communicate and trouble-shoot Incidents and Problems alongside third party providers where required in a timely and professional manner through to resolution. Provide Consultancy as required for customers including the provision of advice and Change where required. Ensure support calls are logged and the resolution is documented on the support site. Take ownership of user problems and be proactive when dealing with the issues. Redirect or escalate support requests to the appropriate member of staff or Microsoft Provide support to existing clients and internal users. Proactively provide information to users on the progress of outstanding support calls in a professional and timely manner. Develop effective relationships with the company’s customers, suppliers, partners and internal stakeholders. Work on investigating and providing resolutions to customer and internal support cases and effectively manage and prioritise these using support systems. Adhere to the Change Control policy. Be available to assist outside of UK working hours where required for high priority Incidents Provide support for the P1 “Out of Hours” process as part of an on-call support rota

Job Summary Monitoring and Communication Remote Infrastructure tickets monitoring across all towers Provide appropriate communication to impacted infrastructure stakeholders about business impacting incidents events in case of P1 incidents Monitor ServiceNow queues and assign to technology towers as per the shift roaster 24 by 7 on seat support Responsibilities Monitoring and Communication Remote Infrastructure tickets monitoring across all towers Provide appropriate communication to impacted infrastructure stakeholders about business impacting incidents events in case of P1 incidents Monitor ServiceNow queues and assign to technology towers as per the shift roaster 24 by 7 on seat support Command and Control Follow established incident management process using BandLs ServiceNow instance Coordination Documentation and Reporting Coordinate with all relevant teams for incident resolution Coordinate with service desk and other third-party teams Follow a predefined escalation process for critical issues as well as escalate to Level 2 and Level 3 support Preparation of Monthly and Quarterly presentations Ad hoc report preparations Raising On-boarding Off-boarding requests and tracking them to closure

Hello Talented Techie! We provide support in Project Services and Transformation, Digital Solutions and Delivery Management. We offer joint operations and digitalization services for Global Business Services and work closely alongside the entire Shared Services organization. We make optimal use of the possibilities of new technologies such as Business Process Management (BPM) and Robotics as enablers for efficient and effective implementations. We are looking for Service Competence description The service to be provided is focused on Application support at Siemens. To achieve this, Siemens expects the following competences to be available at the service provider: Incident resolution within internal applications. End-to-end customer experience providing a single point-of-contact. Incident Management Incidents, queries & service requests Application support for Siemens Digital People Solutions, namely on PKI card & certificates support. Detailing all actions and communication in the tickets. Knowledge transfer inside the team regarding the applications and support activities eg Creation of use cases & documentation Evaluation of service needs & suggestion of improvements, proactively identifying and reporting issues Participating in jour fix & service meetings, being involved in upcoming changes & proactive feedback. To deliver the above competences, Siemens considers relevant for the outsourcing company to assure consultants with a skillset and experience covering: Fluent in English - spoken and written (required). Agile & proactive approach. Proven experience in Application Support. Experience in Help Desk / Service Support. Proven skills in ticketing tools (egServiceNow) is a must. Ability to learn customer support processes and techniques. IT Infrastructure library (ITIL) certification is a plus! Experience with handling certificates and/or PKI support is a must. Active Directory support experience can be helpful. Ability to work on CET (Central European Time) - required. Problem solving and research skills. Proficient in Microsoft Office (required). SharePoint/Wiki or/and webpage skills are helpful. Collaboration, Strategic thinking & planning with good organization skills are a must. Create a better #TomorrowWithUs! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. This role is based in Bangalore. But you"™ll also get to visit other locations in India and globe, so you"™ll need to go where this journey takes you. In return, you"™ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We"™re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow. Find out more about Siemens careers atwww.siemens.com/careers

About The Role Primary Function The Primary function of this position is to provide production support for the Integrations suite of products across the enterprise. The Lead Operations Analyst will be responsible for Providing techno-functional support of Sterling Integrator (B2BI) andCleo Harmony (MFT) Provide supplemental support on Dell Boomi for SuccessFactors, MuleSoft and other misc middleware applications Provide leadership with troubleshooting, incident management, service requests and continuous improvements on Integration platform and related applications Accountable to maintain technical system and process documentation. An incumbent in this role must be able to work across different versions of integration middleware, understand SAP data interfaces, and other various business applications. Dimensions: Demonstrated experience within IT Service Management, Customer Service, Incident and Service Request Management. Demonstrated experience in application administration, configuration, ITIL software lifecycle, data integrations. Should be gaining expertise on other related middleware applications (for example Sucessfactors and MuleSoft), data warehousing, ITIL, PMP, and report generation 5) Principal Duties & Responsibilities Provide Support & Service Delivery for Integrations suite of applications including but not limited to Sterling Integrator (B2BI), Cleo Harmony (MFT), Dell Boomi for SuccessFactors, MuleSoft, SAP integrations, and other misc. middleware applications. Strong focus on end-user support, ticket management, IT process management, technical leadership Day to day support and maintenance for B2BI and MFT Understand the business processes, how the application supports the business processes and apply this knowledge to best solve problems Provides alternatives and recommendations based on best practices and application functionality Evaluate logical views, data hierarchies, integrations and reporting structures Assist users with problems and resolves issues independently, strong incident resolution management Work with existing systems to track and manage service requests and issues. Assist in requirement gathering and create and maintain system and user documentation 5.a) Additional specialized Duties & Responsibilities Change Management Creates and implements Requests for Change and adheres to all documented change management processes. Assesses the technical impact of RFC and may attend Change Advisory Board (CAB) meetings, when appropriate. Leads minor enhancement/change management efforts. Technical and Functional Requirements for New Projects Works with project team to understand technical and functional requirements for the purpose of transitioning to support. Reviews the design of new service requirements to ensure it can be supported. Provides recommendations to improve design and/or cost of technical and functional requirements. Production Support Coordinates problem resolution among team members. Provides at least Level 2 operation and maintenance support. Analyzes activity and problems to discover and prevent systematic errors. Diagnoses accessibility, availability or operability problems. Researches, analyzes, and determines the appropriate course of actions for fixing problems, identifies and mitigates risks, and implements solutions. Coordinates problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problems. Escalates/communicates issues when necessary. Documents, monitors, reports, and manages the resolution of systemic Issues. Proactively monitors and reviews data integration points, applications, ticket history to identify areas of improvement. Vendor Management Reviews vendor contracts for alignment with desired results. Provides advice and counsel to the vendor relationship decision-making and contract development processes. Reviews service provider performance. Identifies and confirms performance problems and notifies contract managers. Technology Management/Leadership Provides clarity on objectives, scope and organizational change management. Manages IT technology solutions to ensure successful fulfillment of end-user requirements, proper and accurate testing and sound implementation. Provides technical leadership and mentoring throughout the organization and team regarding suite of applications Ensures system technical and process documentation for applications meets minimum requirements. Leadership over small projects and teams to complete continuous improvement efforts.

Description 10 to 14 yrs. SAP FICO, Financial Accounting, SAP Finance, communication skills Minimum Experience10 Maximum Experience14 Mandatory Skills: SAP FICO, Financial Accounting, SAP Finance, communication skills Skill to EvaluateFinancial Accounting, SAP Finance, communication skills Experience10 to 14 Years LocationBengaluru, Karnataka, India About The Role Experience of 12-14 years out of which 6-8 years on SAP FICO is necessary. Must have worked on at least two end to end implementation of FI CO Processes in the SAP implementation projects. Work experience on S/4 Hana Simple Finance /Central Finance is a must. Should have experience of working in multi-location projects and working in multiple reporting hierarchies Experience in scoping, requirements gathering/definition, Solution Design, Testing etc. Proven record of interacting with the functional teams at different levels. Ability to understand our business, work across business units, be a team player and enjoy working in a team-oriented environment. Should have good hands on experience in handling the interfaces, RTR customizations etc. Responsibility and ownership for design of RICEF objects assigned for Detailed Design Documents, Development and Unit Testing (Black box and White box). Responsibility for completion and documentation of SIT. Responsibility for successful cutover and migration for the areas assigned Responsibility for successful completion of UAT. Responsibility for Hyper care incident resolution and BAU transfer experience Excellent Oral written communication S/4 Hana Certification will be added advantage Knowledge in AO Fiori Reporting Tool will be added advantage Work experience of SAP Controlling (Account Based Profitability Analysis, Cost center accounting, Profit Center Accounting, Internal Orders, Product Costing (MTO, MTS, Actual costing). will be added advantage Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills SAP FI-CO Languages RequiredENGLISH Role Rarity Niche

Description Primary skill :on incident resolving, technical knowledge on applications, communication skills, Should be willing to work in 24 X 7 rotational shifts Over 5 years of experience in IT, with around 4 years in production support Good knowledge in SQL and debugging skills Sound knowledge in ticketing tools like ServiceNow, JIRA, Remedy etc. Ability to follow the runbooks, create or update the run-books from time-to-time Prior experience in batch job monitoring, triaging production issues, handling user requests, monitoring file transfers etc. is must Good analytical and trouble-shooting capabilities A self-starter and can-do attitude, should be able to work with minimal guidance Excellent verbal and written communication skills Prior production support (not maintenance) experience is mandatory Excellent documentation and communication skills Knowledge of least few services using WSDL, SOAP, RESTful or JSON would be advantage Sound knowledge in at least one of the programming languages Java and one SQL Log Monitoring tool knowledge such as sentinel. Any programming language Excellent knowledge in Microsoft applications like Excel, PPT ,Word etc. Additional skills on the confluence, Script writing, Certification if any. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills production support;product support Languages RequiredENGLISH Role Rarity To Be Defined

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Incident Management Good to have skills : Change Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and for specific software solutions/vendors/brands. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Ensure smooth incident management processes Implement effective change management strategies Professional & Technical Skills: Must To Have Skills:Proficiency in Incident Management Good To Have Skills:Experience with Change Management Strong understanding of incident resolution processes Knowledge of ITIL framework for incident management Ability to prioritize and manage multiple incidents simultaneously Additional Information: The candidate should have a minimum of 5 years of experience in Incident Management This position is based at our Jaipur office A 15 years full-time education is required Qualifications 15 years full time education

About the job: Technical Operations Engineer Career Level : Senior. Location : Remote - Offshore - India. Who We Are: This is Spearhead Technology — where every challenge is an opportunity, and every solution is a masterpiece in the making. As a full-lifecycle IT company, we transcend mere delivery; we engineer success. From inception to implementation, our seasoned expertise shepherds every phase of the journey. Be it planning, analysis, design, development, testing, or the seamless transition to production, we stand as steadfast partners in our clients’ progress. At Spearhead Technology, quality isn't a mere aspiration—it's our ethos. Rooted in Tech Advisory, our methodology is guided by insights that spark transformative outcomes. We recognize the paramount importance of talent retention. Through a steadfast commitment to work-life balance, competitive remuneration packages, and an optimized operational model, we ensure our team remains as exceptional as our services. Step into Spearhead Technology, where innovation meets precision, and together, let's sculpt the future of technology with finesse and distinction. Requirements We are seeking an experienced Technical Operations Engineer with a strong background in production support, system monitoring, and incident resolution. This role is ideal for someone who excels in troubleshooting complex technical issues and works effectively within a collaborative environment. The ideal candidate will have expertise with tools such as Splunk, IBM Instana, and SQL, and will be comfortable working with cloud technologies such as Google Cloud Platform and AWS. Key Responsibilities: Incident Management: Triage production incidents, evaluate their impact, determine causes, and provide effective resolutions to minimize downtime and maintain system reliability. Dashboard Development: Design, develop, and deploy dashboards and multi-dimensional reports using Splunk logs and IBM Instana to monitor system health, performance, and efficiency. Monitoring & Alerting: Work with the team to assess monitoring and alerting needs, with a particular focus on Splunk logs, ensuring that issues are detected and addressed early. Data Analysis: Use Splunk logs and databases to analyze system performance, identify root causes of incidents, and optimize system health to ensure minimal service disruptions. Early Detection: Leverage Splunk and other monitoring tools to identify abnormalities early, preventing large-scale system failures and improving overall system reliability. Cloud Analysis: Review and analyze Google Cloud Platform (BigQuery) for irregularities, and work with teams to implement solutions for performance improvements. Collaboration: Actively engage in production meetings to discuss issues, collaborate with cross-functional teams, and communicate technical findings clearly to stakeholders. Required Qualifications: Experience with Splunk (5-7 years): Strong experience with Splunk for complex queries, log analysis, and system performance monitoring. Experience with APM Tools (IBM Instana or Similar) (5-7 years): Expertise with application performance monitoring tools such as IBM Instana, New Relic, or DataDog to monitor and troubleshoot performance issues. SQL Expertise (5-7 years): Proficient in SQL, capable of analyzing large datasets to derive actionable insights and drive system performance improvements. Analytical Skills: Strong ability to analyze data using tools like Excel and translate it into actionable insights and solutions for system optimization. Collaboration Skills: Excellent communication and teamwork abilities, with experience explaining complex technical issues to both technical and non-technical stakeholders. Preferred Qualifications: Google Cloud Platform (BigQuery) Experience: Experience with Google Cloud services, particularly BigQuery, for identifying issues and improving cloud-based systems. Programming Knowledge: Familiarity with Java or other high-level programming languages, which can aid in understanding system behavior and troubleshooting. Cloud Architecture Knowledge: Understanding of cloud infrastructure (preferably AWS), its impact on production environments, and how to optimize resource usage. Enterprise Application Architecture: Experience with best practices in enterprise application architecture design to ensure scalable and efficient systems. Benefits What’s in it for you: At Spearhead Technology, we prioritize your well-being and professional growth. Here's what you can expect: Achieve a healthy work-life balance. Competitive compensation and abundant growth opportunities. Enjoy a standard 5-day workweek with 2 fixed weekly offs. Experience an employee-centric environment with supportive policies. Benefit from family-friendly and flexible work arrangements. Access our Performance Advancement and Career Enhancement (PACE) initiative and discover opportunities for both personal and professional growth. From tailored career development plans to expert counseling services, PACE empowers you to chart your course to success with confidence and clarity. Elevate your career trajectory with our Learning & Development (L&D) program. Join our team and embark on a transformative journey of upskilling and self-discovery. With continuous learning as your compass, you'll not only enhance your expertise but also open doors to new opportunities, paving the way for career growth and fulfillment. Please note : At Spearhead Technology, we value the importance of collaboration, learning, and fostering connections with clients, peers, leaders, and communities. While some in-person engagement may be required for certain roles, we are committed to providing flexibility to accommodate your individual work-life balance needs. As an equal opportunities’ employer, Spearhead Technology welcomes and encourages applications from all members of society. We are dedicated to creating an inclusive environment where diversity is celebrated, and individuals are valued for their unique perspectives and contributions. We do not discriminate on the basis of race, religion or belief, ethnicity, disability, age, citizenship, marital or civil partnership status, sexual orientation, or gender identity. Roles and Responsibilities TechOps Engineer