42 Incident Resolution Jobs

The IT Service Coordinator role involves managing and coordinating IT service requests, ensuring effective communication between users and technical teams, and tracking service delivery to meet business needs. You will be responsible for organizing IT support operations, monitoring incident resolution, and maintaining customer satisfaction through timely and effective service delivery. As the first point of contact for all IT service requests and incidents, your key responsibilities will include coordinating and assigning tickets to appropriate IT staff based on priority and skill set. You will monitor service desk queues to ensure timely issue resolution according to Service Level Agreements (SLAs) and maintain clear communication with end users regarding request and incident statuses. Additionally, you will be responsible for tracking, reporting, and escalating unresolved issues to the appropriate levels within the organization. It will be essential to document incidents, service requests, and resolutions using IT Service Management (ITSM) tools such as ServiceNow and Jira Service Desk. You will also assist with employee onboarding and offboarding processes, including IT access provisioning and retrieval, and maintain accurate records of IT assets, software licenses, and user access. Moreover, the role requires the development and maintenance of standard operating procedures and service documentation. You will provide basic technical support and troubleshooting as needed to ensure smooth IT service delivery. Job Types: Full-time, Permanent Benefits: - Health insurance - Paid sick time - Provident Fund Work Location: In person For further details, please contact the employer at +91 7550006742.,

As a Configuration Specialist, your primary responsibility will be to configure and set up UK specific legal functionality related to Tax, NI, Court Orders, Benefits, SxP, OxP, RTI, Pension Auto Enrollment, etc. You are required to have excellent knowledge of UK legislation and previous experience in implementation and support. Your daily tasks will include: - Conducting impact assessments and implementing/testing Change Requests raised by customers - Analyzing and resolving incidents (bugs) within the applicable SLAs - Proactively monitoring, conducting impact analysis, deployment, and testing of SAP notes/patches - Providing proactive suggestions and recommendations based on best practices and identifying potential risks - Participating in regular client meetings, tracking action items, and ensuring their closure - Compiling various data and metrics for presentations and status reports. Your role is crucial in ensuring the seamless operation of the UK specific legal functionalities and providing necessary support to the clients. Your expertise and attention to detail will be instrumental in meeting the business requirements effectively.,

You should have 15 to 20 years of experience in SAP FICO. The preferred locations for this job are Chennai, Coimbatore, or Bangalore, and you should be willing to travel to client locations in Coimbatore. Your responsibilities will include knowledge of Product Costing, Inter Intra Company Order Process, Margin Analysis, Transfer Pricing, Material Ledger Actual Costing, and Production Process with Configurable Materials. You should have problem-solving skills, proactive creativity, and a can-do attitude. Additionally, you should be able to lead the team and focus on client satisfaction in a client-facing role. Your role will involve developing and providing leadership during testing and quality assurance phases, knowing the integration touch points with other modules, and possessing strong analytical incident resolution and critical thinking skills. Good verbal and written communication skills, as well as presentation skills, are essential. Exposure to finance functions in manufacturing organizations, guiding business teams in using best practices, costing, and integration with multiple other business areas and functions is required. You must have hands-on experience in requirements gathering, fit gap design, blueprinting, and configuration customization phases of SAP finance transformation programs. A deep understanding of business processes, technical issues in financial modules, and experience working directly with the CFO and his team is crucial. Having participated in a minimum of 1-2 major CFIN module implementations, experience in design and architecture, and knowledge of integrating with other core modules such as SD, MM, PP, and PS are important. IT consulting experience would be a distinct advantage for this role.,

NTT DATA is looking for an Offshore Integration Lead to join the team in Bangalore, Karnataka (IN-KA), India. In this role, you will be responsible for ensuring that all integrations of HBI AMS application are operational. This includes incident resolution, root cause analysis, handling enhancement and problem requests to minimize incidents, and managing MQ, FTP, and Informatica integrations. NTT DATA is a global innovator in business and technology services with a trusted reputation and a commitment to helping clients succeed in the long term. With a presence in over 50 countries and a diverse team of experts, NTT DATA offers services such as business and technology consulting, data and artificial intelligence solutions, industry-specific offerings, and the development, implementation, and management of applications, infrastructure, and connectivity. As a top employer globally, NTT DATA is dedicated to innovation and transformation, supported by a robust partner ecosystem. As part of the NTT Group, NTT DATA invests significantly in research and development to facilitate a confident and sustainable transition into the digital future for organizations and society. If you are looking to be part of a forward-thinking organization that values inclusivity and innovation, apply now to join NTT DATA and contribute to our mission of driving digital and AI infrastructure globally. Visit us at us.nttdata.com to learn more about our work and impact.,

As a Cloud Managed Services Engineer (L2) at NTT DATA, you will be responsible for providing a managed service to clients, ensuring the operational continuity of their Cloud infrastructure. Your role involves proactively monitoring, investigating, and resolving cloud-based incidents, service requests, and alerts to maintain client satisfaction within service level agreements. Your primary objective will be to review client requests or tickets, applying your technical expertise to resolve them efficiently. You will provide second-line support for incidents and requests of medium complexity, focusing on the smooth operation and optimization of clients" cloud infrastructure and services. Additionally, you may contribute to project work when required. Key Responsibilities: - Monitor work queues proactively and resolve incidents/requests within agreed SLAs. - Update tickets with resolution tasks performed and log incidents promptly. - Provide second-level support, identify root causes of incidents, and communicate effectively with teams and clients. - Execute changes, escalate tickets when necessary, and collaborate with automation teams for task optimization. - Coach Service Desk and L1 teams, establish monitoring for client infrastructure, and contribute to change management processes. - Produce trend analysis reports, identify areas for automation, and contribute to project work as needed. - Implement Disaster Recovery functions and tests, and perform any other related tasks as required. Knowledge and Attributes: - Effective communication and adaptability across different cultures. - Strong planning skills, positive work attitude, and ability to thrive under pressure. - Active listening techniques, adaptability, and client-focused interactions. - Bachelor's degree in Information Technology/Computing or equivalent work experience. - Relevant certifications like Microsoft Certified: Azure Administrator Associate, AWS Certified: Solutions Architect Associate, etc. - Moderate level of managed services experience and ticketing tool knowledge. - Experience in managing platforms such as Windows/Linux Server Administration, Virtualization, etc. Workplace Type: - On-site Working NTT DATA is an Equal Opportunity Employer, promoting diversity and inclusion in the workplace. Join us to grow your career and make a difference in the world of cloud infrastructure management.,

Founded in 1993, Greystar offers top-notch service in the residential rental housing industry. The company's innovative business model integrates management, development, and investment disciplines on international, regional, and local levels. Greystar's international platform leverages economies of scale, financial expertise, institutional-quality reporting, and strong capital relationships. Local city offices bring market knowledge and execution capabilities. With a global team of over 28,000 employees, Greystar's executive team, with an average of 23+ years of industry experience, provides a diverse perspective. This position plays a crucial role as a Level 3 Help Desk escalation point, handling complex system issues. The analyst is responsible for coordinating and managing technical escalations with vendors, bridging internal stakeholders and Funnel CRM. This ensures that daily operational support and long-term strategic improvements are in line with business requirements. Key Responsibilities: - Serve as the final internal escalation point for support requests related to the Funnel CRM platform and associated systems. - Investigate, troubleshoot, and resolve advanced technical issues that cannot be addressed by Tier 1 or Tier 2 support. - Conduct in-depth root cause analysis and create knowledge base articles to mitigate future escalations. - Collaborate with IT support teams to ensure seamless incident resolution and communicate effectively with users during critical incidents.,

The Associate Salesforce Service Cloud Developer will be responsible for participating in the definition, implementation, and support of Elevate's Customer Agent service center platform. Working closely with the tech lead, project leads, organizational units, and subject matter experts, you will identify, configure, deploy, and maintain business processes. A demonstrated background in Salesforce Development with a specialization in Service Cloud is essential for this role. Your responsibilities will include handling administrative Salesforce functions such as user management, security, configuration and customization, workflow and approval management, process builder, custom views, dashboards, reports, AppExchange, data management, audits, and managing various environments. You will develop programs and procedures required to integrate and implement the necessary requirements while advising on the design, installation, configuration, maintenance, and upgrades of the Salesforce platform for the organization. Collaboration with other Salesforce application administrators, tech leads, developers, and IT team members is crucial to help solution business requests and absorb product and technical capabilities. You will partner with stakeholders to identify how business requirements can be delivered to ensure improved user experiences, reduced cost, and time impacts. Utilizing and championing agile techniques to deliver on competing requirements will be part of your daily tasks. Representing the IT team in the execution of test plans, ensuring quality software delivery, and confirming that the implementation aligns with the business need by coordinating release documentation and communication are key aspects of this role. Additionally, you will provide ongoing application support, including change management, incident resolution, enhancements requests, and general end-user support. To be successful in this role, you must have a Bachelor's Degree in Computer Science, software engineering, or a closely related field, or equivalent experience. Two to three years of experience in systems design, analysis, and programming with specific experience working on the Salesforce Service Cloud platform is required. Experience with Salesforce APIs, APEX, triggers, batch Apex, Lightning, Visualforce, reports, and dashboards is essential, as well as a basic understanding of Salesforce architecture, API capabilities, and constraints of the Salesforce Service Cloud application. Experience in creating business cases for technology-related solutions, the ability to build and maintain effective working relationships with stakeholders, and experience in Service Cloud related business processes like Case Management, Knowledge, CTI/Voice Integrations, custom designing Communities, Omni channel case distribution, Lightning App/Page Management, Salesforce chat, and Email to Case are highly beneficial. Proven experience in best practices for Salesforce deployments, working with change sets, and deployment tools such as Microsoft DevOps and/or GearSet is desirable. You should be able to accurately estimate work within an Agile framework, distill loosely defined problems, identify potential approaches, and execute solutions. Understanding business requirements and translating them into solutions in Salesforce, along with a keen understanding of how Salesforce fits into the larger technology landscape, are important aspects of this role. Confidence, excellent communication skills, strong analytical skills, attention to detail, and time management skills are essential for success in this position.,

As a Project Manager, you will be responsible for managing project planning with vendors and associated departments. This includes finalizing project budgets, timelines, and operating plans. Your role will involve generating a comprehensive detailed operating plan and establishing continuous progress monitoring strategies to ensure adherence to timelines and budgets. You will implement project management methodologies and tools to track progress and facilitate communication among project stakeholders. Monitoring the usage of implemented projects and coordinating with business users to ensure the delivery of committed business value will be a key aspect of your responsibilities. Alongside the Program Manager, you will monitor the environmental health of implemented technology to ensure smooth business operations. You will also evaluate and validate the resolution of incidents and service-level issues. In this role, you will enhance incident response and problem resolution processes, with a focus on minimizing service disruptions on a global scale. You will drive the management of critical issues, level 2, and level 3 escalations, ensuring swift resolution and sustained quality customer service. Additionally, you will be responsible for generating monitoring systems to track the solution's health and performance, with automated alerts initiating action for potential issues.,

Position Name: Infrastructure Engineer - IT Monitoring Engineering Please find the Job Description: Responsible for workplace related 24/7 incident resolution and interacts closely with other organizational units and suppliers. Proactive monitoring and ensuring a high quality across all workplace services. the candidate should be able to follow-up and troubleshoot issues identified by monitoring abnormalities. Take full responsibility to solve issues identified via monitoring end-to-end. If interested please share your resume at nmscareer17@gmail.com

As an End User Support Engineer at our company, you will be responsible for providing technical support to end users, ensuring seamless operations and resolving a variety of issues related to EUC, software installations, and OS support. With a minimum of 2 to 4 years of experience in a customer-focused environment, you will play a crucial role in incident resolution, service requests, and problem-solving activities while adhering to agreed SLAs. Your key responsibilities will include responding to technical queries via email, managing operations delivery through team readiness, ensuring high business satisfaction, and addressing user tickets promptly. You will be expected to guide users in installing applications and peripherals, offering workarounds as needed, and possess strong customer service skills with a keen attention to detail. To excel in this role, you must have excellent communication and troubleshooting abilities, the willingness to work under pressure, and the confidence to challenge existing processes when necessary. Familiarity with modern ITSM tools, adherence to quality standards, and proficiency in documentation are also essential aspects of this position. By joining our team, you will be part of a dynamic environment that values continuous learning, innovation, and simplicity. Together, we strive to engineer experiences that create value for our global customers, contributing to the future of technology with passion and dedication. Join us on this exciting journey and be a part of building the digital transformation landscape with Sterlite Technologies Limited and STL Digital.,

For more than 40 years, Accelya has been your partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether we partner with IATA on industry-wide initiatives or enable digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in your hands so you can move further, faster. You will be responsible for providing second-line support for complex technical issues escalated from L1 support, including troubleshooting software, hardware, network, and system problems. Additionally, you will investigate and resolve service requests related to desktop/laptop configurations, software installations, operating systems, network connectivity, and other IT-related issues. Your duties will also involve assisting with the configuration, deployment, and installation of software and hardware, ensuring that all systems meet the organization's technical requirements and standards. In the event of unresolved or critical issues, you will escalate them to L3 support or other relevant technical teams while ensuring proper documentation of all troubleshooting steps and actions taken. You will provide remote support to end-users for troubleshooting and issue resolution using remote desktop tools and other IT support software. Furthermore, you will perform detailed root cause analysis of recurring technical issues, identifying and implementing solutions to prevent reoccurrence. Your collaboration skills will be put to use as you work closely with L1 support teams, IT infrastructure teams, and other departments to ensure efficient incident management and resolution. It is essential to maintain accurate and up-to-date records of incidents, including detailed descriptions of issues, solutions, and follow-up actions in the ticketing system (e.g., ServiceNow, JIRA). You will also provide guidance and training to L1 support team members on troubleshooting techniques, tools, and processes and contribute to knowledge base articles and documentation for internal use. Monitoring system performance and alerts, proactively identifying potential issues before they impact end-users, and providing feedback on processes, procedures, and tools for continuous improvement initiatives aimed at increasing the efficiency and effectiveness of the support team are also part of your responsibilities. To be successful in this role, you should have a Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) along with 1-2 years of experience in IT support, troubleshooting, or a similar technical role. Strong knowledge of operating systems (Windows, macOS, Linux) and experience troubleshooting system performance, software issues, and networking problems are required. Familiarity with IT service management platforms (e.g., ServiceNow, JIRA) and ticketing systems is also essential. Excellent problem-solving and analytical skills, effective communication skills, organizational and time-management skills, as well as the ability to work well independently and as part of a team are crucial for this role. Preferred qualifications include IT certifications such as CompTIA A+, Microsoft Certified: Windows, Network+, or equivalent, experience with remote desktop and support tools, familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN), and experience supporting cloud-based applications and services. Accelya offers an open culture and challenging opportunity to satisfy your intellectual needs, flexible working hours, a smart working environment with hybrid remote/office setup, work-life balance, and an excellent, dynamic, and multicultural environment. About Accelya: Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers, and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya is trusted by industry leaders to deliver now and deliver for the future. The company's passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya is proud to deliver leading-edge technologies to customers including through partnerships with AWS and through the pioneering NDC expertise of the Global Product teams. Accelya enables innovation-led growth for the airline industry and puts control back in the hands of airlines. If you are looking to be a part of shaping the future of the air transport industry, whether you're an industry veteran or someone with experience from other industries, Accelya is where your ambitions can become reality. Visit www.accelya.com for more information.,

We are seeking a highly skilled ServiceNow developer with a solid background in ServiceNow ITSM. As a Specialist in Package Implementation, you will be responsible for most of the configuration work within the platform, focusing on enterprise and IT service management, advanced system administration, and database design schemas and data modeling. Your main responsibilities will include designing, developing, configuring, and customizing ServiceNow applications and services to meet business requirements. You will be involved in the entire development lifecycle, from requirement analysis to deployment and maintenance. Additionally, you will collaborate with the platform administrator to resolve incidents and ensure the smooth operation of systems. You will play a key role in database design schemas and data modeling to ensure the system's robustness and reliability. Advanced system administration tasks will also fall under your purview, where you will be responsible for maintaining system efficiency and security. Continuous learning is essential in this role to keep up to date with the latest ServiceNow updates and optimize platform utilization. Your expertise in ServiceNow ITSM, software development, Scripting, and Application Creation will be critical to your success in this position. To qualify for this role, you should have 5-8 years of experience in ServiceNow ITSM, a strong background in software development, and proficiency in scripting and database design schemas. You must possess excellent problem-solving skills, strong communication abilities, and a bachelor's degree in Computer Science, Information Technology, or a related field. Join our innovative team and leverage your ServiceNow ITSM skills to make a significant impact on the organization. If you enjoy working in a challenging, fast-paced environment and are passionate about technology's impact on business, we encourage you to apply for this exciting opportunity.,

As a Security Managed Services Engineer (L2) at NTT DATA, you will be responsible for delivering a managed service to clients to ensure the continuous operation of their Security Infrastructures and systems. Your role involves proactively monitoring, investigating, and resolving technical incidents and problems to restore service to clients, all while maintaining service level agreements (SLAs). You will primarily focus on second-line support for incidents and requests of medium complexity and may also contribute to project work when required. Your key roles and responsibilities will include: - Monitoring work queues and resolving incidents/requests within agreed SLAs - Updating tickets with resolution tasks and capturing all relevant information for immediate resolution - Providing second-level support, identifying root causes, and communicating with other teams and clients for support extension - Executing changes with risk identification and mitigation plans, following the shift handover process, and escalating tickets when necessary - Collaborating with automation teams for task optimization and working across various resolver groups - Providing assistance to L1 Security Engineers, managing client escalations, and contributing to change management processes - Planning and executing maintenance activities, auditing incident and request tickets for quality, and producing trend analysis reports for automation tasks - Implementing Disaster Recovery functions and tests as required Your knowledge, skills, and attributes should include the ability to communicate across diverse cultures, plan activities effectively, maintain a positive outlook, work well under pressure, and apply active listening techniques. You should also prioritize client needs, adapt to changing circumstances, and deliver positive client experiences consistently. In terms of academic qualifications and certifications, a Bachelor's degree in IT/Computing or equivalent work experience is required. Certifications relevant to supported services, with a focus on CCNA certification and additional certifications like CCNP in Security or PCNSE, are advantageous. The ideal candidate will have a moderate level of experience in managed services handling Security Infrastructure, familiarity with ticketing tools like ServiceNow, working knowledge of ITIL processes, and experience collaborating with vendors and third parties. This role is based on-site and offers equal opportunities for all applicants.,

Oracle EBS & Hyperion Level 3 Support Engineer (Enterprise Financial Systems & Database Management) Job Summary Synechron is seeking a highly experienced Level 3 Support Engineer with deep expertise in Oracle Financials, Oracle E-Business Suite (EBS), Hyperion, and associated tools to serve as a critical escalation point within our support services. The successful candidate will provide advanced technical support, incident resolution, system management, and project assistance for enterprise-level financial systems. This role ensures the stability, performance, and security of vital financial applications, directly contributing to the organizations operational excellence and compliance objectives. Software Requirements Required Software Skills: Oracle E-Business Suite (including modules like General Ledger, AR, AP, Fixed Assets, Project Accounting) Oracle Hyperion (HFM, Planning, FCCS, ARCS) Oracle Database Management (SQL, PL/SQL, RMAN) Operating systems: UNIX and Linux Support tools: Diagnostic and monitoring tools specific to Oracle environments Patch management and deployment tools Incident and problem management platforms (ServiceNow or equivalent) Version control systems (GIT preferred) Backup and recovery utilities Preferred Software Skills: Oracle WebLogic Server and Application Server Administration Oracle Enterprise Manager (OEM) Cloud integrations (Oracle Cloud, AWS, Azure) Additional Oracle tools such as Fusion Middleware, SOA Suite Overall Responsibilities Serve as the Tier 3 escalation support for complex incidents within Oracle Financials, EBS, Hyperion, and related modules, ensuring timely resolution Manage, configure, and optimize Oracle EBS and Hyperion environments across Production, UAT, and Development databases and instances Perform patches, upgrades, and system enhancements, ensuring minimal downtime and disruption Conduct performance tuning, capacity planning, and system health monitoring for Oracle applications and databases Support month-end, year-end, and budgeting/forecasting activities in Hyperion Lead root cause analysis and implement permanent solutions for recurring issues Maintain detailed documentation of configurations, incidents, and activities for audit purposes Collaborate with cross-functional teams, including development, infrastructure, and business units, to deliver seamless support and projects Ensure compliance with organizational security policies and audit requirements Support disaster recovery planning, testing, and execution Technical Skills (By Category) Programming Languages: Essential: SQL, PL/SQL Preferred: Shell scripting, Python (for automation) Databases/Data Management: Oracle Database (including RAC, Data Guard) Experience with database backups, restores, and performance tuning Cloud Technologies: Basic familiarity with Oracle Cloud Infrastructure or other cloud platforms (preferred) Frameworks and Libraries: Oracle middleware components and tools (WebLogic, SOA Suite) Development Tools and Methodologies: Oracle Utilities: RMAN, Data Pump, Enterprise Manager Version control setup and change management practices ITIL-based incident, problem, and change management processes Security Protocols: User access control, audit logging, and adherence to security best practices in finance systems Experience Requirements Minimum of 8+ years supporting Oracle Financials, Oracle EBS modules, and Hyperion in enterprise environments Proven expertise in troubleshooting complex issues across applications, databases, and system layers Experience managing patches, upgrades, and system performance tuning Strong understanding of financial modules: General Ledger, AP, AR, Fixed Assets, Project Accounting, FCCS, ARCS Working knowledge of Unix/Linux scripting and system administration Prior experience in financial services, manufacturing, or other regulated industries desirable Relevant Oracle certifications (e.g., OCP, Hyperion certifications) are a plus Day-to-Day Activities Resolve escalated technical incidents related to Oracle Financials, EBS, Hyperion, and databases Conduct system health checks, performance assessments, and capacity planning Apply patches, upgrades, and fixes in multiple environments (Prod, UAT, Dev) Lead month-end, year-end processing, and financial close activities in Hyperion Collaborate with development teams to implement fixes, enhancements, or new workflows Document activities, configurations, and resolutions accurately for audits and team knowledge sharing Provide proactive monitoring, identify potential issues, and recommend improvements Support disaster recovery and business continuity initiatives Communicate technical issues effectively to stakeholders, managing expectations and providing updates Qualifications Bachelors degree or higher in Computer Science, Information Technology, or related field Proven ability to support, troubleshoot, and enhance complex enterprise systems Relevant Oracle certifications are preferred Strong understanding of Oracle architecture, system administration, and database management Professional Competencies Strong analytical and problem-solving skills for complex system issues Effective communication skills with the ability to convey technical concepts clearly Ability to work collaboratively within a team and with cross-functional stakeholders Adaptability to rapidly changing priorities and technical environments Attention to detail and process adherence Ability to manage multiple tasks efficiently and meet deadlines

As a Senior Release Manager & Business Analyst, you will play a crucial role in planning, coordinating, and managing software releases across various teams and environments. Your primary responsibility will be to ensure smooth and timely deployments by aligning development, testing, and operations teams, all while upholding high standards for quality, stability, and compliance. Your key responsibilities will include managing the end-to-end release lifecycle, coordinating release planning, scheduling, and deployment activities, and ensuring that all release components meet quality, security, and compliance requirements. Additionally, you will be tasked with identifying and managing release-related risks, dependencies, and issues, as well as driving the adoption of release automation, CI/CD practices, and standardized deployment processes. To excel in this role, you should possess 6 to 9 years of overall career experience in the Technology or a related field, with proven experience in release management or a similar role within software delivery. Experience working as a Business Analyst will be beneficial, along with a strong understanding of software development lifecycles, DevOps practices, and CI/CD pipelines. As a Senior Release Manager & Business Analyst, you should be adept at building bridges and finding solutions in complex environments. Your can-do attitude, coupled with strong communication, analytical, and stakeholder management skills, will enable you to build cross-functional relationships and work effectively under pressure with teams from diverse backgrounds and cultures. You should have a solid grasp of software development processes and methodologies, along with excellent listening, written, and verbal communication skills to explain complex topics clearly. Problem-solving skills, a focus on stability and process improvement, and the ability to manage multiple releases across complex environments with attention to detail are essential for success in this role. Familiarity with tools such as Jenkins, Git, Azure DevOps, or Jira will be advantageous as you strive to drive continuous improvement, maintain release documentation, and support incident resolution and post-release reviews. Collaborating closely with Change Management to align releases with governance policies will also be part of your responsibilities.,

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA. The Incident Response Analyst is a mid-level role that is responsible for monitoring the overall performance of Cosm's infrastructure and systems to ensure Site Reliability for Cosm's Live Entertainment Venues and Live Broadcasts. This includes identifying and resolving high visibility incidents and escalations, contributing to the strategic planning to prevent incidents, and playing a pivotal role in shaping the overall operating framework. Responsibilities - Independently monitor and manage Cosm's technical operations, including incident resolution. - Lead the diagnosis, prioritization, and documentation of critical incidents. - Act as a primary point of contact for high-level impact incidents and escalations. - Collaborate with engineering to implement incident remediations and follow-up. - Generate and deliver regular incident and operational reports to stakeholders. - Coordinate upgrades, outages, and planned activities with cross-functional teams. - Provide mentorship and guidance to less-tenured team members. - Contribute to refining and enhancing Ops Center tools, processes, and procedures. - Work closely with field services teams to gather feedback and improve reliability. - Collaborate with B2C Customer Service to monitor incidents affecting customer experience. - Ability to be a part of an on-call rotation, occasionally working nights and weekends to support high-priority business events. Experience - Bachelor's degree in Computer Science, Information Technology, or a related field. - 5+ years of experience in an Ops Center, incident management, or a similar role. - Proficiency in incident management tools and systems (e.g., Grafana, ServiceNow). - Experience supporting infrastructures and configuring SaaS applications. - Strong analytical, communication, and problem-solving skills. - Ability to lead and work effectively in a team environment. - Experience with automation tools and platforms. - Knowledge of ITIL or similar incident/service management frameworks. - Demonstrated ability to manage high-pressure situations and multiple incidents. - Previous experience in a 24/7 operations center. Work Environment Available for overtime and weekends as the schedule varies depending on site operational needs, flexibility required. Cosm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.,

Job Title Dynamics F&O Support ConsultantExperience 5-10 YearsLocation Bangalore : As the worlds largest independent D365 systems integrator, DXC and Microsoft have excelled as partners for over 30 years, modernising solutions to connect people, data and processes across the entire Microsoft Business Applications suite. By working with one of the biggest technology providers in the world, you will be growing your own knowledge and expertise status in an ever changing digital first landscape. Years of experience needed 5+ Years Of Experience in Microsoft Dynamic Functional and Operational Consultant Technical Skills: A minimum of three years experience working with Microsoft Dynamics Finance and Operations. Proven functional experience in the resolution of Production and Warehouse incidents plus other AX modules, SCM and Finance. AX2012 and AX2009 experience is desirable Microsoft Dynamics accreditation preferable, with exposure to the management and resolution of D365 F&SC tickets being essential. Project Management and/or Delivery experience would be beneficial to the role. Proven ability to deliver high quality support to customers in line with SLAs. Strong written and verbal communications skills. Proven ability to pick up new concepts and technologies. (Experience in Power Platform and Azure integrations will be a key part of the role going forward. Experience in Dynamics ISVs and working with third part support teams is desirable ITIL knowledge and accreditation is desirable. Internal training course content can be provided as part of ongoing learning and personal objectives Business and requirements analysis. Effective problem solving and analysis skills. Excellent telephone manner and both verbal & written communications skills. Effective listening skills with a high level of attention to detail. High degree of insight and practical skill. Team-oriented; willing to align work with teams priorities and goals. Able to assist Team Leaders in the co-ordination of issues and Onboarding activities. Able to influence, negotiate and build consensus. Strong time management skills and multitasking abilities. Being able to work on own initiative with a minimum of guidance. Ability to think clearly under stress. Clear and effective communication. Responsibilities Investigate and resolve Incidents and Problems relating to the Dynamics 365 Finance and Supply Chain product (and all related Microsoft Dynamics F&O and AX systems as required). Communicate and trouble-shoot Incidents and Problems alongside third party providers where required in a timely and professional manner through to resolution. Provide Consultancy as required for customers including the provision of advice and Change where required. Ensure support calls are logged and the resolution is documented on the support site. Take ownership of user problems and be proactive when dealing with the issues. Redirect or escalate support requests to the appropriate member of staff or Microsoft Provide support to existing clients and internal users. Proactively provide information to users on the progress of outstanding support calls in a professional and timely manner. Develop effective relationships with the companys customers, suppliers, partners and internal stakeholders. Work on investigating and providing resolutions to customer and internal support cases and effectively manage and prioritise these using support systems. Adhere to the Change Control policy. Be available to assist outside of UK working hours where required for high priority Incidents Provide support for the P1 Out of Hours process as part of an on-call support rota

For more than 40 years, Accelya has been your partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in your hands so you can move further, faster. You will be responsible for: - Providing advanced troubleshooting as second-line support for complex technical issues escalated from L1 support, including troubleshooting software, hardware, network, and system problems. - Investigating and resolving service requests related to desktop/laptop configurations, software installations, operating systems, network connectivity, and other IT-related issues. - Assisting with the configuration, deployment, and installation of software and hardware, ensuring that all systems meet the organizations technical requirements and standards. - Escalating unresolved or critical issues to L3 support or other relevant technical teams while ensuring proper documentation of all troubleshooting steps and actions taken. - Providing remote support to end-users for troubleshooting and issue resolution, using remote desktop tools and other IT support software. - Performing detailed root cause analysis of recurring technical issues, identifying and implementing solutions to prevent reoccurrence. - Collaborating with L1 support teams, IT infrastructure teams, and other departments to ensure efficient incident management and resolution. - Maintaining accurate and up-to-date records of incidents, including detailed descriptions of issues, solutions, and follow-up actions in the ticketing system (e.g., ServiceNow, JIRA). - Providing guidance and training to L1 support team members on troubleshooting techniques, tools, and processes. Contributing to knowledge base articles and documentation for internal use. - Monitoring system performance and alerts to proactively identify potential issues before they impact end-users, following established protocols. - Providing feedback on processes, procedures, and tools and contributing to continuous improvement initiatives aimed at increasing the efficiency and effectiveness of the support team. You should have: - A Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience). - 1-2 years of experience in IT support, troubleshooting, or a similar technical role. - Strong knowledge of operating systems (Windows, macOS, Linux) and experience troubleshooting system performance, software issues, and networking problems. - Familiarity with IT service management platforms (e.g., ServiceNow, JIRA) and ticketing systems. - Excellent problem-solving and analytical skills with a methodical approach to diagnosing and resolving issues. - The ability to effectively communicate technical concepts to both technical and non-technical users. - Strong organizational and time-management skills, with the ability to handle multiple tickets and prioritize tasks effectively. - The ability to work well independently and as part of a team, collaborating with cross-functional teams as needed. - Strong attention to detail and documentation skills. Preferred qualifications include: - IT certifications such as CompTIA A+, Microsoft Certified: Windows, Network+, or equivalent. - Experience with remote desktop and remote support tools. - Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN). - Experience supporting cloud-based applications and services. Accelya offers an open culture and challenging opportunity to satisfy your intellectual needs, flexible working hours, smart working in a hybrid remote/office environment, work-life balance, and an excellent, dynamic, and multicultural environment. About Accelya: Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers, and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya is trusted by industry leaders to deliver now and for the future. The company's passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya is proud to deliver leading-edge technologies to customers including through its partnership with AWS and through the pioneering NDC expertise of its Global Product teams. Accelya enables innovation-led growth for the airline industry and puts control back in the hands of airlines. Visit www.accelya.com for more information.,

You will be responsible for supporting Cisco UCCE / UCCX / PCCE solutions and 3rd party Call recording platforms. You should have a strong understanding of Cisco ICM/CCMP/CVP/CUIC and troubleshooting. Knowledge of VOIP protocols like SIP, H.323, and MGCP is essential, along with familiarity with ITIL processes. Understanding Cisco Voice network deployment models and the functioning of voice network devices is crucial. Experience with VOIP and Performance Management Tools, as well as integration with other tools, is required. You must have expertise in Telecom infrastructure protocols such as ISDN and analog signaling. The role involves working in a 24/7 business support environment. Ideal candidates should possess 4-7 years of experience on Cisco Voice platforms and have worked with CUCM/UCCE/UCCH/CVP platforms. Strong verbal and written communication skills are necessary to work and coordinate with Third Party Providers and OEMs for problem resolution. As an L2 Cisco UCCE Engineer, you will perform advanced remote/on-site troubleshooting activities, including system design issues, upgrade plans, technical product documentation creation, and site coordination. You will act as a point of contact for service delivery issues, pending work, and escalations. Providing team support, contributing to process improvements, maintaining/updating the Knowledge Base and documentation, and initiating/implementing process improvements are key responsibilities. Key Skills required for this role include proficiency in Cisco ICM/CCMP/CVP/CUIC and troubleshooting, as well as MACD creation knowledge in Cisco UCCE & IPT platforms. Excellent communication and conversation skills (Verbal and Written) are essential, along with strong analytical and problem-solving abilities. This position is based in PUN and requires a minimum of 3 years of relevant experience. If you meet these qualifications and are ready to take on a challenging and rewarding role, please reach out to RMG at RMG@SERVION.COM for further details.,

Project Manager Educational Qualification BE/B.Tech/ MCA/M.Tech/ MSC IT Work Location ---Navi Mumbai , Belapur 24/ 7 Shifts 6 Days a week ( Monthly Twice) Work from customer Site Banking industry experience (Optional) Documents required for BV purpose ( Must have EPFO Service History records with supporting documents for the past 5 years is mandate) Exp - 12- 18 Yrs B.E/B. Tech/MCA/M.Tech/ME/ MBA IT only LOCATION - Navi Mumbai Belapur Must have minimum 14 Years working experience as Technical Support Manager Must have detailed understanding of Managed Services Business Model Must have experience in Managing environment like Linux, AIX, Middleware etc, Storage & Backup Admin roles Must have expertise to perform Disaster Recovery Design Planning, HA Design Planning Must have expertise in to manage technical staff and Infra Hardware and Software equipment's related to Cloud, Virtualization, Server, Network, Security, Databases etc. Must have effective abilities to maintain strong relation CIO, Vendors, Security and Other Support Teams Must have expertise handling technical escalation, technical analysis, Risk Management, Issue Management Must have expertise to plan/review/approve and deploy system-wide changes to reduce interruptions and server downtime Must have expertise to plan/review/approve maintenance tasks to reduce interruptions and server crashes Must have expertise to resolve escalated issues, Major incidents, Priority activities with good problem solving abilities. Must have expertise to review error logs and user-reported errors and identify stable and reliable solutions Must have expertise to perform system capacity planning to reduce interruptions and server crashes Must have expertise to perform system backups and restoration according to company or industry standards Must have expertise to perform system security by noticing faults and vulnerabilities within the server's architecture Must have expertise to conduct training and perform interviews to hire candidates of domain skills Must have expertise to analyze issues and good problem solving abilities to avoid repeated failures Must have knowledge on ITIL process like Incident Management, Change Management, Business Continuity Planning, Information Security process Must have good communication abilities to drive teams on effective problem management, Change Management Must have documentation capabilities to provide RCA, Tracking of Open Issues, Risk Must have documentation capabilities SOP, Knowledge Articles required in providing technical support and guidance to users Must have effective communication skills to present also discuss issues with Vendors and Customers. Must have leadership skills to guide and drive the team to achieve goals as part project requirements Must be self-motivated and have abilities to work in 24*7 Data Center environment Must have effective knowledge to prepare and understand LLD, HLD Documentation Must have abilities in identifying, tracking and reporting Incident, Requests, Changes, Hardware Inventory, Risks, Issues.,

As an AMS/SRE Lead, within the Oracle Banking Cloud Services (OBCS) SaaS team, you will assist in designing building, deploying, and operating a micro services-based cloud native SaaS services with extremely high availability and scalability requirements. You will work as a lead member of our OBCS site reliability engineering team who provides guidance to SRE team. You will work in collaboration with product engineering and SaaS DevOps teams to evolve systems/products for better scalability, reliability and enable developer velocity. You will be responsible to ensure our services and systems are designed and build from the start with reliability, scalability, and observability as a critical feature. You will also author, review and maintain operational run books to help reduce incident resolution time and be responsible for managing and triaging operational tickets pertaining to the OBCS services. Emphasis on driving prioritization and execution of work based on business impact is a must. Responsibilities displayed in the job posting Responsibilities: Providing leadership, direction, and strategy to the AMS/SRE team Deploy software to SaaS environments with the key goals of improving the availability, scalability, and efficiency of Oracle products and services. Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning. Work as a member of the development team and share full stack ownership of a collection of services and/or technology area. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Articulate technical characteristics of services and technology areas and guide development teams to engineer and add capabilities to internal Oracle services. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and the dependencies required to troubleshoot issues and define mitigations. Understand and explain the effect of product architecture decisions on micro services-based cloud native SaaS services. Understand and explain SaaS application availability, RTO (Recovery Time Objective) and RPO (Recovery Point Objective) and its impacts as part of incidents and system down time Serve as part of a 24x7 On Call rotation in support of the OBCS SaaS Suite Professional curiosity and a desire to a develop deep understanding of services and technologies. Mandatory Qualifications: Minimum 6+ years of experience in the banking and financial services industry Minimum 3+ years of experience working with cloud (IaaS/PaaS) / SaaS based application deployments, monitoring and production support including Kubernetes / Docker based deployments Experience working with fully managed fault tolerant, highly available, high throughput, multi-tenant, scalable systems Execute, with excellence, delivery of interim patches and hotfixes as required High level Oracle database administration / operations knowledge Experience with Monitoring and Observability technologies like Prometheus, Grafana, OCI Logging or equivalents like ELK Experience with CI/CD pipelines including GitLab Multi Fault Domain (FD), Availability Domain (AD) and Availability Region (AR) based SaaS services deployments Familiarity with security practices in web application delivery and general knowledge of network topology SaaS environment capacity management Experience in working with Agile development frameworks Aptitude to be a good team player and the desire to learn and implement new Cloud technologies as needed,

You should have a minimum of 12+ years of relevant experience in SAP PP / QM and be well-versed in ECC with good analytical skills. Knowledge of Variant Configuration, PP-PI, and S/4 HANA will be an added advantage. You should have experience in at least 2+ Implementations, 3 to 4 Roll Out projects, along with Support Projects. In-depth knowledge in Integration with Other Modules Like FICO, MM, and SD is required, and knowledge of EWM integration will be an added advantage. Your expertise should include Master Data such as Bill of materials, Work centers/ Resources, Routings/ Recipe, Production versions, Inspection Plan, Master inspection, Characteristics, Catalogues, and Code groups. You should also be familiar with SOP, Long Term Planning Material Requirement Planning, and DIR (Document Info record). Your responsibilities will include Configuration and Integration with Procurement, Sales and Distribution, New strategy definition. You should be well-versed in Production Order Execution including Order confirmation, Goods issue, Goods receipt, and Backflushing. Quality Management tasks will involve Quality in Procurement, Quality in Production, In-process inspection, Calibration, and Quality in Sales. Interfaces and Knowledge of Integration with Third-Party System using Web services will be an added advantage. You must have experience in SAP PP-QM integration with third-party tools, writing BBP documents, and Gap analysis documents. Moreover, you should have the ability to write Functional specifications, coordinate with the ABAP team, and test new functionalities. Excellent Communication skills are essential as the role will require extensive meetings with all stakeholders and you will be a single point of contact. You will need to contact SAP or other 3rd party vendors for resolving SAP and other issues. In-depth knowledge in functional testing Like Unit, Integration, and UAT in systems is also required. Support Project experience is a must. Your role will involve analyzing, implementing, and taking overall responsibility for implementing normal/emergency changes required for Incident resolution. You will provide support to analyze & fix issues, investigate, diagnose, and resolve recorded Incidents assigned, and implement effective workarounds to mitigate the effects of Incidents. Providing resolution expertise in case of Major Incidents will be part of your responsibilities. You will interact with teams in other domain areas e.g. development/interfaces teams, security, infrastructure, legacy support teams, etc. for cross-functional/team issues. Coordination with an internal team, process teams, and business users is also required.,

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User Account Management: Create, modify, and delete user accounts. Reset passwords and unlock accounts. Manage user permissions and access rights. Group Policy Management: Create, modify, and deploy Group Policies to enforce security settings and software configurations. Troubleshoot Group Policy-related issues, such as slow logon times and policy failures. Active Directory Administration: Perform routine maintenance tasks, such as backups, updates, and security audits. Monitor Active Directory performance and identify potential issues. Troubleshoot complex Active Directory issues, such as replication problems and domain controller failures. Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User Account Management: Create, modify, and delete user accounts. Reset passwords and unlock accounts. Manage user permissions and access rights. Group Policy Management: Create, modify, and deploy Group Policies to enforce security settings and software configurations. Troubleshoot Group Policy-related issues, such as slow logon times and policy failures. Active Directory Administration: Perform routine maintenance tasks, such as backups, updates, and security audits. Monitor Active Directory performance and identify potential issues. Troubleshoot complex Active Directory issues, such as replication problems and domain controller failures. Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote

Position Overview: We are seeking a skilled and experienced Mainframe Developer to join our team. As a Mainframe Developer, you will play a crucial role throughout the software development lifecycle by designing, developing, coding, debugging, maintaining, testing, and implementing applications. You will leverage your broad understanding of various programming languages and architectures to contribute to complex projects and ensure successful application delivery. Key Responsibilities: - Software Development Lifecycle: Work across the software development life cycle, from analyzing and designing applications to coding, debugging, testing, and validating applications in a utility capacity. - Application Design & Development: Analyze existing applications, create logic for new applications, and design procedures and flowcharts for coding and debugging programs. - Documentation: Maintain and utilize application and programming documents to aid in the development of code, ensuring all deliverables are well-documented throughout the life cycle. - Code Testing & Validation: Perform testing, validation, and unit testing for moderately complex code changes, resolving deficiencies and proposing corrective actions as necessary. - Collaboration & Walkthroughs: Participate in major walkthroughs and discussions, providing valuable input to enhance the development process. - Standards & Compliance: Assist in enforcing business and infrastructure application standards, including controls, procedures, and monitoring to ensure compliance and data accuracy. Apply PCI security compliance and industry best practices. - Estimation & Guidance: Accurately estimate initiatives, projects, and issues, and assist with on-the-job training to guide and mentor junior software engineers. - Cross-Functional Collaboration: Collaborate with developers, testers, product owners, and business analysts to ensure smooth communication and successful project execution. - Incident Management & Support: Provide analysis for incident tickets, fix abends, coordinate with Mainframe Ops, and provide on-call support when needed. Qualifications: - Education: MCA, B.Tech, or B.E (four-year college degree) or equivalent. - Experience: Typically, 5.5 to 8 years of professional experience in coding, designing, developing, and analyzing data. - Technical Expertise: Advanced knowledge in IBM Mainframe technologies including COBOL, DB2, JCL, IMS DB, VSAM, TSO/ISPF. - Tool Proficiency: Working experience with IBM File Manager, Debug Tool, CA7/11, and Endevor. - SDLC Understanding: Strong understanding of the complete Software Development Life Cycle (SDLC), with experience working in Agile methodologies. - Problem-Solving: Ability to analyze incident tickets, perform abend fixes, and collaborate effectively with cross-functional teams. - Collaboration Skills: Experience in working with product owners, business analysts, and other developers, with a collaborative approach to problem-solving. - Passion & Commitment: A passion for doing what is right for the team, the company, and the customers. Preferred Skills: - Experience working in Agile environments and familiarity with Agile methodologies. - Strong problem-solving and incident resolution skills, including abend fixes and coordination with operations teams.