221 Incident Resolution Jobs

As a leading IT & Consulting services provider specializing in delivering innovative, efficient, and reliable solutions to the BFSI sector, we are currently looking for professionals who are passionate about working with BFSI clients and want to be part of a dynamic team. Below are the roles we are hiring for: **Data Scientists:** - Expertise in statistical analysis, machine learning, AI techniques, and data modeling - Proficient in Python, SQL, Pandas, TensorFlow, Scikit-learn - Experience with large datasets, data pipelines, and delivering actionable insights - Cloud experience (Azure preferred) **IT Support Engineers:** - Strong understanding of IT infrastructure and support systems - Exp...

Job Description: As a member of our team, you will be responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. You will install, maintain, patch, upgrade, and continuously improve the operating environment. Key Responsibilities: - Provide maintenance and support for all systems in scope - Install, configure, and test operating systems - Troubleshoot and conduct incident resolution - Liaise with other IT teams and 3rd party vendors - Develop and execute plans for patching - Identify opportunities for improvements and efficiencies Qualifications Required: - Proficiency in operating system maintenance - Strong troubleshooting skills - Abi...

As an experienced IT Help Desk Manager in Ahmedabad, you will play a crucial role in leading our IT support team. Your responsibilities will include: - Manage and lead a team of IT Help Desk Engineers and Coordinators (L1/L2). - Oversee day-to-day IT support operations, including ticket management, incident resolution, and request fulfillment. - Ensure SLA adherence, timely response, and high-quality service delivery. - Develop and implement help desk policies, procedures, and best practices (ITIL framework preferred). - Monitor team performance, conduct regular reviews, and provide training/coaching. - Act as an escalation point for complex technical issues and client concerns. - Coordinate...

As an Incident Response Analyst at Cosm, your role is crucial in monitoring the overall performance of Cosm's infrastructure and systems to ensure Site Reliability for Cosm's Live Entertainment Venues and Live Broadcasts. You will be responsible for identifying and resolving high visibility incidents, contributing to strategic planning to prevent incidents, and playing a pivotal role in shaping the overall operating framework. **Responsibilities:** - Independently monitor and manage Cosm's technical operations, including incident resolution. - Lead the diagnosis, prioritization, and documentation of critical incidents. - Act as a primary point of contact for high-level impact incidents and e...

In your role as an Application Support Engineer at JIFFY.ai, you will be responsible for ensuring operational excellence across customer-facing applications and backend services built on a modern microservices architecture. This hands-on position will require strong technical troubleshooting skills, familiarity with observability tools, and the ability to collaborate effectively with cloud infrastructure, SRE, and engineering teams. **Key Responsibilities:** - Act as the first responder for production issues raised by customers or monitoring systems. - Troubleshoot full-stack issues involving UI, APIs, backend microservices, and AWS cloud services (EKS, RDS, S3, etc.). - Participate in incid...

Role Overview: As an On-site Technology Support Specialist at EY, your mission is to provide a fit-for-purpose support service to customers within the country or site. You will be responsible for facilitating various technology support activities, demonstrating the ability to prioritize tasks and work with multiple software and hardware technologies in a fast-paced environment. Key Responsibilities: - Facilitate and support the deployment of hardware and software to end users, including installation, configuration, and testing of firm hardware. - Assist in provisioning and deprovisioning processes, setting up hardware/software for new hires, and receiving hardware from separating employees. ...

As a Security Remote Field Service Engineer (L2) at NTT DATA, your role involves providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. Your responsibilities include: - Maintaining the support process and handling support requests according to procedures. - Using service assurance software and tools to investigate and diagnose problems, collect performance statistics, and create reports. - Identifying and resolving problems following agreed procedures. - Carrying out agreed maintenance tasks. - Ensuring the usage of knowledge articles in incident diagnosis and resolution. - Monitoring service delivery against service...

Overview This role is within the Global Systems & Platforms Team in GHROps. GHROps is a complex organization with global scope over both operational and innovation activities. This role will report to the the GHROPs Systems & Platforms HR Operations Support Sr Manager and will provide operations support and fulfill HCM system requests in accordance with the established global governance process. The objective of this role support including acitivites related to: Operations Support/Environment Execute incident resolution - systems and integrations (BOOMI, CPI, Integration Center) - partnership with PepsiCo IT Employee data mass loads (including load validation) Solve incident tickets and docu...

Role Overview: You have the exciting opportunity to join the Data Organization within Volvo Digital & IT as a Digital Product Owner for Data Operations. In this role, you will be responsible for leading, developing, and growing a high-performing Data Operations team that consistently delivers value and excellence to internal stakeholders. Your main mission will be to align operational service delivery with strategic goals, operational efficiency, continuous improvement, and internal customer satisfaction. Key Responsibilities: - Supervise day-to-day Data Operations activities to ensure adherence to agreed service levels (SLAs) and quality standards. - Prepare detailed reports and dashboards ...

As an IT Operations Executive at Lambodra Group, you will play a crucial role in managing the end-to-end lifecycle of service contracts, supporting product operations, and coordinating the Annual Maintenance Contract (AMC). Your responsibilities will involve bridging customer engagement, internal operations, and service delivery teams to ensure seamless renewals, optimized workflows, and high customer satisfaction. Key Responsibilities: - Proactively manage renewals for various software licenses, firewall, WHMCS tool handling, support contracts, AMC subscriptions, and product maintenance agreements. - Collaborate closely with sales and account management teams to ensure timely renewals and i...

As a member of the Investigation Department at our company, your main role will be to ensure the smooth processing of day-to-day activities. This includes handling various information requests, managing the return of funds according to set procedures, and overseeing accounting breaks. Additionally, you will be responsible for processing daily operations in compliance with provided procedures and rules, as well as participating in efforts to combat fraud and money laundering. Your contribution to detecting and resolving incidents, as well as informing management of any difficulties faced during incident resolution, will be crucial. You will also play a key role in training new team members an...

Role Overview: You will be responsible for managing PostgreSQL database administration and performance tuning, including end-to-end database migrations from on-premises to public cloud, preferably GCP. Additionally, you will lead migrations, develop stored procedures, ensure high availability, and handle backup and recovery tasks. Your primary core competency will be PostgreSQL, with secondary expertise in Oracle and SQL databases. You will also troubleshoot complex performance issues and investigate database-related incidents. Key Responsibilities: - Strong proficiency in PostgreSQL database administration and management - Lead end-to-end database migrations from on-premises to public cloud...

As an Operations and Maintenance Specialist, you will be responsible for the smooth running and upkeep of On Premise or client dedicated computing platforms and servers. Your duties will include installing, maintaining, patching, upgrading, and continuously enhancing the operating environment. Key Responsibilities: - Provide maintenance and support for all systems within the defined scope - Install, configure, and test operating systems - Troubleshoot and resolve incidents effectively - Collaborate with other IT teams and 3rd party vendors - Develop and implement patching plans - Maintain security measures, backup procedures, and redundancy strategies - Stay updated on emerging technologies ...

The Site Reliability Engineer(SRE) will assist with ongoing maintenance and support of a cloud hosted application platform, assist with projects related to the setup of the application environment, and collaborate with internal and external customers to resolve data, connectivity and performance issues. The SRE is also required to assist with the build of new Application projects, support of the Development and QA departments as they work on hosted application models, and other application administration tasks. Work Experience/roles And Responsibilities Follow strict change control policies to inline with LSEG and client requirements. Support, monitor, test and resolve issues reported by end...

Responsibilities Ensure ecosystem availability and performance in production environments, Pro-actively preventing P1, P2, potential P3s. Engage & influence product and engineering teams during the design and development phases to embed reliability and operability into new services defining & enforce events, logging, monitoring, and observability standards across applications. Accountable to institute non-functional requirements (NFRs) are embedded early including SLA/SLO/SLI and error budgets into the products offerings as part of the engineering solution. Leads the team diagnosing any anomalies prior to any user and driving the necessary remediations across the teams involved in end-to-end...

This role is within the Global Systems & Platforms Team in GHROps. GHROps is a complex organization with global scope over both operational and innovation activities. This role will report to the the GHROPs Systems & Platforms HR Operations Support Sr Manager and will provide operations support and fulfill HCM system requests in accordance with the established global governance process. The objective of this role support including acitivites related to: Operations Support/Environment Execute incident resolution systems and integrations (BOOMI, CPI, Integration Center) partnership with PepsiCo IT Employee data mass loads (including load validation) Solve incident tickets and documents solutio...

Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creatio...

Responsibilities and Duties : Possess 3 to 8 years of hands-on involvement in delivering end-to-end Oracle Cloud Security assessments, designing solutions, and executing implementations. Additionally, adeptness in comprehending prevailing best practices concerning ERP security is required. Exhibit a nuanced comprehension of business process designs, cloud security risks, Oracle application security, and proficiency in Oracle Risk Management Cloud (RMC). Proficiency in managing Oracle cloud security console, including the customization of roles by tailoring Oracles pre-defined roles to suit specific business needs. This entails overseeing user administration tasks such as adding/modifying use...

As a System/Network Support Engineer in our company, your role involves providing IT support and managing network infrastructure. Your responsibilities will include: - Hands-on experience in IT support and Network management - Managing Desktop hardware/software, OS imaging, and patch management - Configuring and troubleshooting Printers and peripherals - Handling Network devices such as routers, switches, firewalls, Wi-Fi APs - Recording and auditing all IT assets - Utilizing Asset management systems and ticketing tools - Implementing change management and incident resolution processes - Analyzing hardware BOM - Demonstrating strong analytical and problem-solving skills - Exhibiting excellen...

As a Security Managed Services Engineer (L2) at NTT DATA, you will play a crucial role in providing a managed service to clients to ensure the continuous operation of their Security Infrastructures and systems. Your responsibilities will involve proactive monitoring, investigating, and resolving technical incidents and problems to restore service to clients efficiently. Key Responsibilities: - Proactively monitor work queues and perform operational tasks to resolve incidents/requests within agreed SLAs. - Update tickets with resolution tasks and log all incidents in a timely manner. - Provide second-level support, identify root causes of incidents and problems, and communicate effectively wi...

Role Overview: As the Cybersecurity Lead for Risk & Compliance IT, you play a crucial role in supporting the Chief Information Security Officer (CISO) for Enterprise Technology as part of the 1st Line of Defence (1LoD). Your main focus will be on strengthening cybersecurity governance, enabling risk-based decision-making, ensuring compliance, and supporting remediation initiatives for the Risk & Compliance IT landscape. Additionally, you will provide cybersecurity oversight across various areas of Enterprise Technology and support broader CTO CISO team initiatives. The ideal candidate for this role will have deep expertise in cybersecurity risk management, governance, regulatory compliance, ...

As an Incident Response Analyst at Cosm, your role will involve monitoring and managing Cosm's technical operations to ensure Site Reliability for Cosm's Live Entertainment Venues and Live Broadcasts. You will play a crucial part in identifying and resolving high visibility incidents, collaborating with engineering teams for incident remediations, and contributing to strategic planning to prevent future incidents. **Key Responsibilities:** - Independently monitor and manage Cosm's technical operations, including incident resolution. - Lead the diagnosis, prioritization, and documentation of critical incidents. - Act as a primary point of contact for high-level impact incidents and escalation...

As an Area Service Manager at this company, your role is to manage and oversee field service operations in Noida with the flexibility for some work-from-home options. You will be responsible for job assignments, field agent coordination, and ensuring adherence to SLAs. Your key responsibilities include ensuring high-quality customer service, efficiently addressing escalations, and analyzing operational performance to optimize processes. Collaboration with cross-functional teams, inventory management, and fostering relationships with clients and partners are also crucial aspects of your role. Key Responsibilities: - Manage and oversee field service operations - Assign jobs and coordinate with...

Overview This role is within the Global Systems & Platforms Team in GHROps. GHROps is a complex organization with global scope over both operational and innovation activities. This role will report to the the GHROPs Systems & Platforms HR Operations Support Sr Manager and will provide operations support and fulfill HCM system requests in accordance with the established global governance process. The objective of this role support including acitivites related to: Operations Support/Environment Execute incident resolution - systems and integrations (BOOMI, CPI, Integration Center) - partnership with PepsiCo IT Employee data mass loads (including load validation) Solve incident tickets and docu...

As a PEGA Support Engineer at Mizuho Global Services Pvt Ltd, you will be responsible for providing day-to-day support for Pega applications, monitoring application performance, investigating and troubleshooting issues, collaborating with development and QA teams, documenting support procedures, and ensuring compliance with SLAs and security policies. You will also be required to communicate effectively with stakeholders and end users. **Key Responsibilities:** - Provide day-to-day support for Pega applications, including incident resolution and service request fulfillment. - Monitor application performance and system health using tools like PDC, logs. - Investigate and troubleshoot issues r...