Client Relations Senior Administrator

As a Client Relations Senior Administrator at S&P Global, your role involves handling inbound queries via email and phone calls from both internal and external clients. You will be responsible for resolving these queries promptly and accurately, ensuring client satisfaction. Additionally, you will triage billing issues and problems related to client access to our products. Answering inbound calls and following defined processes to resolve or redirect them is also part of your responsibilities. It is expected that you handle each request within the department SLA and close it after client confirmation. **Qualifications Required:** - Strong communication skills to interact effectively with external and internal clients - Ability to work under pressure and prioritize tasks accordingly - Previous experience in customer service or client relations is preferred At S&P Global, our mission is to advance Essential Intelligence and build a more prosperous future. With a team of over 35,000 worldwide, we focus on integrity, discovery, and partnership to provide the Essential Intelligence our clients need to make confident decisions. We offer benefits such as health care coverage, generous time off, continuous learning opportunities, and family-friendly perks to support our employees" well-being and growth. Join us in creating critical insights that truly make a difference. If you are looking to thrive in a connected and engaged workplace where opportunities are based on skills, experience, and contributions, S&P Global is the place for you. Our commitment to fairness, transparency, and merit ensures that we attract and retain top talent, driving innovation and powering global markets. For more information on benefits by country, you can visit: [S&P Global Benefits](https://spgbenefits.com/benefit-summaries),