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S&P Global Market Intelligence
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Client Relations Senior Administrator

Client Relations Senior Administrator

S&P Global Market Intelligence

3 - 7 years

4 - 8 Lacs

noida

Posted:1 week ago| Platform:

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Skills Required

sla inbound calls client relations contact center billing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Grade Level (for internal use):

The Team: Client Relations is responsible for handling inbound queries received via email and phone calls, resolving them and or triaging to the appropriate department as and when needed. The team is the primary contact center for internal clients and the face of S&P Global for the external clients.

The Impact: This role would involve a high level of interaction with external & internal clients and co-ordination with the right stakeholders to ensure prompt and accurate resolution for the requesters. This role demands exceptional accountability and the attitude to ensure client satisfaction

Client Relations Senior Administrator would be responsible for:

You would be responsible for resolving queries received via emails & phone calls from both internal and external clients.
Your additional responsibilities will include triaging billing issues and problems related to client access to our products
You are required to answer inbound calls and resolve/redirect them as per defined processes.
We expect you to ensure that the request is handled within the preset department SLA and closed after client confirmation.

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S&P Global Market Intelligence

Financial Services

New York

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Client Relations Senior Administrator