Service Team Lead

You will be responsible for managing a team of Service Field Service Engineers (FSEs) ranging from 15-20 individuals. Your key responsibilities will include: - Ensuring SLA Management by ensuring timely closure of tickets for both Proactive and Reactive Merchant issues, specifically related to devices. - Handling Material Management from the Hub to FSE, including both Forward and Reverse Logistics. - Utilizing Upselling Skills to maximize business opportunities. - Being proficient in Analytics and Data Management to drive informed decision-making. - Demonstrating a Trainer Mindset to enhance the skills and knowledge of the team members. To excel in this role, you should meet the following criteria: - Possess a strong service background. - Have experience in industries such as DTH, Broadband, Consumer Electronics, etc. - Demonstrate knowledge of the local market. - Exhibit a strong understanding of stock handling and inventory management. Please note that our recruitment process may involve the use of artificial intelligence (AI) tools to support various stages, such as application reviews and resume analysis. These tools are designed to aid our recruitment team but do not replace human judgment. Ultimately, all hiring decisions are made by humans. If you have any questions regarding the processing of your data, feel free to reach out to us.,