Team Lead - Service One97 Communications Limited

15.0 - 20.0 years

0 Lacs

ghaziabad, uttar pradesh

On-site

Role Overview: You will be responsible for managing a team of 15-20 Service Field Service Engineers (FSEs) and ensuring efficient service delivery to both proactive and reactive merchants for device-related issues. Your role will involve overseeing SLA management, material management from hub to FSE (including forward and reverse logistics), upselling, data analysis, and training. Key Responsibilities: - Manage a team of Service FSEs and ensure their performance meets expectations - Ensure timely closure of tickets for both proactive and reactive merchant issues - Handle material management from hub to FSE, including forward and reverse logistics - Utilize upselling skills to maximize revenu...

Posted 1 month ago

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Service Team Lead (QR Sales) One97 Communications Limited

15.0 - 20.0 years

0 Lacs

faridabad, haryana

On-site

You will be responsible for the following tasks: - Managing a team of Service FSEs, with a minimum of 15-20 members. - Ensuring SLA Management by timely closure of tickets for both Proactive and Reactive Merchant issues, particularly those related to devices. - Handling Material Management processes from the Hub to FSE, including both Forward and Reverse Logistics. - Utilizing Upselling skills to enhance sales opportunities. - Demonstrating strong Analytical and Data Management abilities. - Adopting a Trainer Mindset to facilitate the growth and development of the team. To qualify for this role, you should meet the following criteria: - Possess a strong service background. - Have experience ...

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Service Team Lead One97 Communications Limited

15.0 - 20.0 years

0 Lacs

lucknow, uttar pradesh

On-site

You will be responsible for the following tasks in this role: - Managing a team of Service FSEs, with a minimum of 15-20 members. - Handling SLA Management by ensuring timely closure of tickets related to both Proactive and Reactive Merchants" issues, especially those related to devices. - Managing Material Logistics from the Hub to FSE, including both Forward and Reverse Logistics. - Utilizing Upselling skills to enhance business opportunities. - Using analytical skills to manage data effectively. - Having a mindset oriented towards training and development. To qualify for this position, you should meet the following criteria: - Possess a strong background in service management. - Have expe...

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Service Team Lead - Lucknow Paytm

15.0 - 20.0 years

0 Lacs

uttar pradesh

On-site

The ideal candidate will be responsible for managing a team of 15-20 Field Service Engineers (FSEs) for efficient service delivery. You will be in charge of ensuring SLA management by resolving both proactive and reactive issues faced by merchants related to devices. Additionally, you will handle material management from the hub to FSE, including forward and reverse logistics. Your role will also involve utilizing upselling skills, being analytical, and managing data effectively. A trainer mindset is essential for this position. To qualify for this role, you should have a strong background in service management within industries such as DTH, Broadband, Consumer Electronics, etc. Local market...

Posted 3 months ago

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Service Team Lead One97 Communications Limited

15.0 - 20.0 years

0 Lacs

kanpur, uttar pradesh

On-site

The job involves managing a team of Field Service Engineers (FSEs) ranging from 15-20 individuals. You will be responsible for ensuring timely closure of tickets for both proactive and reactive merchant issues related to devices. Additionally, you will oversee material management processes from the hub to the FSEs, including both forward and reverse logistics. Utilizing upselling skills, analytical abilities, and data management expertise will be essential in this role. A mindset focused on training and development is also crucial. To excel in this position, you should have a solid background in service-oriented roles and experience in industries such as DTH, Broadband, or Consumer Electroni...

Posted 3 months ago

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