1891 Sla Management Jobs - Page 20

The ideal candidate will be responsible for managing a team of 15-20 Field Service Engineers (FSEs) for efficient service delivery. You will be in charge of ensuring SLA management by resolving both proactive and reactive issues faced by merchants related to devices. Additionally, you will handle material management from the hub to FSE, including forward and reverse logistics. Your role will also involve utilizing upselling skills, being analytical, and managing data effectively. A trainer mindset is essential for this position. To qualify for this role, you should have a strong background in service management within industries such as DTH, Broadband, Consumer Electronics, etc. Local market knowledge and a deep understanding of stock handling and inventory management are also key criteria for this position.,

A career in our Advisory Acceleration Centre is the natural extension of PwC's leading-class global delivery capabilities. We provide premium, cost-effective, high-quality services that support process,

Key Skills & Competencies : Agile-Scrum project management SDLC process & documentation PMO governance and tools DevSecOps principles & CI/CD frameworks Git version control & branching strategies Test automation & telemetry practices Customer support & SLA management Innovation management & process improvement Strong collaboration and problem-solving Reporting & analytical skills Job Responsibilities : Ensure on-time delivery by managing sprints & story points. Run transformation projects using Agile-Scrum & PMO standards. Facilitate Agile ceremonies & resolve cross-team blockers. Enforce SDLC, PMO, Git & DevSecOps processes. Prepare quarterly process reports & maintain delivery documentation. Drive adoption of DevSecOps, Git, test automation, telemetry, RBAC & crypto-fw by all teams. Monitor SLAs to ensure timely response & resolution for internal and external customers. Ramp up freshers & new joiners to be productive with support in 1 month, independently in 3 months. Train on PMO tools & sprint ownership. Promote a culture of continuous learning, process & product innovation.

Job Description: Essential Job Functions: Good understanding of Banking Functional Requirements Specifications and Software Requirements Specifications. Banking experience in handling of core banking solution and development of solutions. Assist in support management tasks, ensuring deliverables are met, and contributing to SLA management Analyse and interpret data to inform solution design and client engagement strategies. Collaborate with the team to design innovative, effective, and customized solutions that address clients technology challenges. Support building and maintaining client relationships, understanding their requirements, and contributing to solution delivery. Conduct in-depth analysis, translate data into insights, and contribute to solution recommendations. Data fetching from internal system, staging and concatenating Work closely with cross-functional teams to ensure seamless systems uptime and resolve issue in a timely manner. Carry out the advance level of troubleshooting on Linux OS and application Responsible for the uptime of the various client projects being managed / monitored. Ensure that tickets raised per shift are closed as per SLA & if not escalate per escalation Basic Qualifications: Bachelors degree in engineering or Btech in a relevant field or equivalent combination of education and experience Typically, 8+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role in consulting Proven experience: Proficiency in consulting with some demonstrated skills Proficiencies: Basic understanding of Banking systems methodologies and industry trends A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: Advanced degree in a relevant field is a plus (e.g., MBA) Relevant certifications related to the field are a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

This role involves installation, troubleshooting, maintenance and operations of the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project administration is also included in this role - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own tasks independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

We are looking forward to hire Salesforce Professionals in the following areas : Experience 0-1 Year Provide quality deliverables. Analyzing and understanding the requirements, develop the technical solution to the requirements. Analyze requirements and develop technical solutions aligning to Salesforce best practices. Required Technical/ Functional Competencies Platform Development: Basic knowledge of APEX Coding, Trailhead completion w. r. t. APEX, Lightening Super badge Completion of Trailheads & Badges related to Salesforce Platform Development Skills. Sales Cloud: Basic knowledge of Sales Cloud Modules & Functionalities like: Salesforce Declaratives & Configurations, Account Management, Contact Management, Lead Management, Web to Lead, Opportunity Management, Order Capture, Forecasting, Territory Management, Reports, Dashboards Completion of all the Sales Cloud Trailheads & Badges. Experience Cloud: Basic knowledge of Experience Cloud Modules & Functionalities like: Salesforce Declaratives & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, Opportunity Management, Case Management, Article & Content Management, Standard & Custom Template Usage, Reports, Dashboards. Completion of all Experience Cloud Trailheads & Badges. Service Cloud: Basic knowledge of Service Cloud Modules & Functionalities like: Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, Omnichannel, Entitlements & SLA Management, Article & Content Management, Reports, Dashboards. Completion of all the Service Cloud Trailheads & Badges. Any Industry Clouds: Basic Understanding of any of the Salesforce Industry Clouds: B2B eCommerce, B2C eCommerce, Marketing Cloud (B2C Marketing), Pardot (B2B Marketing), Field Service Lightening/ServiceMax, HealthCloud, FinanceCloud, CPQ, Consumer goods Cloud etc. Completion of Trailheads & Badges for any of the Salesforce Industry Clouds. Required Behavioral Competencies Accountability: Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership. Agility: Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization. Collaboration: Participates in team activities and reaches out to others in team to achieve common goals. Communication: Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees. Drives Results: Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets. Certifications Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Role- Operations Manager Looking for 8+ years of experience in International BPO(Customer service) Must have 2+ years of Managerial Experience Location- Bangalore and Pune WFO| Rotational shifts CTC - 16 LPA Contact - 9214334811 Aman

Role: Service desk Manager Designation: Service desk Operations Manager Location: Pune Years of experience: 1 year of experience as a Manager Entity :- Daksh Number of Position:- 1 Client Name (Pesudo):- Laptop technical process Job Location:- Pune Process Domestic or International :- Pan India (domestic) Notice Period :- Immediate joiner preferred CTC :- Max up to 14.5 lpa Shift Timings :- Day shift Working Days :- 6 days , 1 week off Transport Availability :- N/A Education :- Graduate mandatory *Role and Key Responsibilities:* The Service Desk Manager is responsible for overseeing the daily operations of the service desk team to ensure the timely and effective resolution of technical issues and support requests. This role involves managing the team, improving processes, and ensuring high levels of customer satisfaction through excellent service. The Service Desk Manager will also play a critical role in defining and implementing best practices, optimizing ticket management systems, and collaborating with other departments to ensure IT service delivery aligns with the overall business objectives.Service Desk Operations: Oversee and manage daily operations of the service desk, ensuring efficient handling of all support requests. Monitor key performance indicators (KPIs) to ensure timely resolution of incidents and service requests. Ensure proper escalation procedures are followed for critical issues. Manage service desk ticketing systems and workflows for improved efficiency. Team Management: Lead and mentor a team of service desk professionals, providing guidance, coaching, and performance evaluations. Set clear goals and performance standards for team members, encouraging continuous improvement. Ensure the team is adequately trained in technical skills, service desk tools, and customer service techniques. Coordinate staff schedules to provide adequate coverage during business hours. Customer Satisfaction: Adopt a customer-centric culture within the service desk team, ensuring a high level of customer satisfaction. Analyse customer feedback and service reports to identify areas for improvement. Act as an escalation point for complex or unresolved issues, maintaining a professional relationship with key stakeholders. Process Improvement: Review and improve service desk processes to align with ITIL or other service management frameworks. Develop and maintain documentation for service desk procedures, ensuring they are regularly updated. Collaborate with IT and business teams to develop service level agreements (SLAs) and ensure compliance. Implement and manage tools for monitoring service desk performance and identifying trends in issue resolution. Reporting and Analysis: Prepare and present regular reports on service desk performance, trends, and areas for improvement. Provide recommendations for optimizing service delivery and operational efficiency based on data analysis. Track and analyse support tickets to identify recurring issues and implement preventative solutions. *Key skills and knowledge:* Leadership and team management Customer-focused mindset Strong technical knowledge Analytical and reporting skills Communication and interpersonal skills Process improvement and change management *Education:* Bachelors degree in information technology, Computer Science, or a related field (or equivalent experience). 7+ years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial position. Proven experience managing a customer-facing service desk or IT support team. Strong understanding of IT service management (ITSM) frameworks such as ITIL. Excellent problem-solving and decision-making abilities. Strong leadership, communication, and team management skills. Familiarity with service desk tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk). Ability to work in a fast-paced environment and manage multiple priorities. Stay up to date with emerging technologies and industry trends to continuously improve service desk functions. *Preferred Qualifications:* ITIL Foundation and other relevant certifications. Proficient in utilizing ticketing tools such as Service Now for efficient incident management, service request handling, and workflow optimization Experience with cloud-based solutions, enterprise software, and network management. Strong knowledge of the MS Office Suite and expertise in creating reports following best practices for effective presentation. Experience in change management and continuous improvement initiatives

About the team E-Commerce is a top priority and growth area for Walmart, all set to further accelerate with the growing internet penetration and smartphone adoption. As a member of US Omni tech, you would be working on improving Catalog data quality. It would involve building products through software engineering in the domain of Catalog management, machine learning, big data etc. What Youll Do Process expertise in category/product details validation in retail business Analyse data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions with ops, tech and product teams. Manage stakeholders through effective written and oral communication. Contribute to building SOP and Template Management, Documentation and Quality Process Adherence. Identify opportunities to eliminate process redundancy. Process expertise in category/product validation process within retail business Proactively resolve all the Item related issues reported by Merchants and Suppliers. Coordinate with all cross-functional teams and independently own and resolve all complex issues. Follow standards and best practices to bring operational efficiencies, stability, and availability of the system. Provide regular feedback for the issues reported, applications and products associated with Suppliers/Merchants and improve the TAT for item setup and resolve recurrence of issues What Youll bring Any bachelor’s degree or equivalent with 0-3 years’ work experience in Retail/e-Commerce Industry and a Proficient in understanding of e-commerce Operations Strong English comprehension and Communication with active listening skills. Excellent Email Etiquettes. Flexible to work in multiple shifts Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint; Proficiency with Visio a plus Strong Analytical skills: Has problem solving skills and attention to detail. Ability to understand scenario and deep-dive and highlight opportunities to eliminate process redundancy. Technical Capabilities In addition to the minimum qualifications, the ideal candidate should also demonstrate: Technical Skills & Knowledge: Basic understanding of system administration concepts such as user account management, permissions, and system monitoring. Familiarity with ticketing systems (e.g., JIRA, ServiceNow) and incident management workflows. Exposure to SQL or data querying tools to extract and analyze operational data for issue resolution and reporting. Basic scripting knowledge (e.g., Python) to automate repetitive tasks and improve operational efficiency. Understanding of APIs and data flows between systems to help troubleshoot integration issues. Experience with cloud platforms (e.g., AWS, Azure, GCP) or SaaS tools used in retail/e-commerce environments is a plus. Technical Collaboration & Communication Ability to translate business issues into technical requirements and vice versa when working with engineering and product teams. Comfortable participating in UAT (User Acceptance Testing) and providing feedback on system changes or new features. Experience in documenting technical processes and creating knowledge base articles for internal and external stakeholders. Tools & Platforms Familiarity with catalog management systems, exposure to data visualization tools (e.g., Tableau, Power BI) for reporting and insights generation. Understanding of version control systems (e.g., Git) and basic software development lifecycle concepts. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Flexible, hybrid work We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives. Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Belonging We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Looking for immediate joiners, Service Desk Team Leader/Assistant Manager, Pune (Fix day shift) International Voice Process CTC UPTO 7.5 LPA LPA Require min 1 Year relevant experience as service Desk Team Leader Experience Strong in Operations Matrices like Attrition, Shrinkage, CSAT Fix day shift Any graduate Interested, Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Dear Aspirant, ReSource Pro Operational Solutions Private Limited, Bangalore About ReSource Pro: About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 4,700+ ReSource Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders Contact : HR Karthik - 9008042208 | | Mail Id: Karthik_Venkat@resourcepro.in Job Description - Assistant Manager, SDU, India I. Basic Information Job Title : Assistant Manager Service Delivery Report to Manager - Service Delivery Department Service Delivery Unit Location Bangalore, India II. Purpose of the Position ReSource Pro is a fast growing company, recognized by Inc.500|5000, Fastest Growing Private Companies: 2009-2014 and IAOP Global 100: 2009-2015. Our growth is accelerating, with a goal to expand from 3,000 to 5,000 employees in 5 years across our delivery centers in China, India and the US. As a recognized leader providing innovated and integrated solutions to the insurance industry, we are in the process of transforming into a world-class service organization and well on our way. And thats why this role is so important to our organization. In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead department, division or company level projects to realize corporate goals and strategies. III. Principal Responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1) Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. 2) Client Services Oversee the daily operations of each client teams to ensure client satisfaction; manage email, phone or in-person interactions with clients to maintain and enhance client relationship; execute company-wide client related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. 3 Business Growth Proactively seeks opportunity to improve client experience and drive business growth. Support US based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. 4 Problem Solving Resolve high impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5 Managing Projects Stay well informed of corporate goals and strategies; identify and lead department, division or company level projects. Lead assigned cross-function or company-wide activities and projects. 6 Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction and business development needs. Manages priorities and budgets to meet company, department and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Contact Scope Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments V. Minimum Qualifications Experience Minimum 9 years experience, 3-5 years management experience Education Background Bachelor Degree (Major) Skills Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors Manages for effective performance and develop staff Builds effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do Learn Learning is a lifelong process and you will have ample opportunities to develop Advance Real time promotions on business needs. Earn Our total reward strategy is much more than the base salary Contact Scope: Contact : HR Karthik - 9008042208 | | Mail Id: Karthik_Venkat@resourcepro.in

We are seeking a proactive and client-focused professional to manage and grow key client accounts. The ideal candidate will act as the primary point of contact for assigned clients, ensuring high-quality service delivery, driving account growth, and strengthening long-term relationships. This role plays a crucial part in aligning internal delivery efforts with client expectations to achieve measurable business outcomes. Key Responsibilities: Client Relationship Management: * Serve as the main point of contact for assigned clients, maintaining strong and trusted partnerships. * Gather detailed job requirements and hiring needs from client stakeholders. * Share regular status updates, performance metrics, and hiring progress through weekly/monthly reports. * Address and resolve client issues, complaints, and escalations promptly and effectively. * Confirm successful onboarding of candidates and track client satisfaction post-placement. * Consistently work to strengthen the client relationship and maximize account value. Account Growth & Performance: * Identify opportunities for revenue growth and account expansion through upselling and cross-selling. * Monitor and improve key performance indicators such as client satisfaction, fill rate, and account retention. * Ensure all job orders are prioritized according to client needs and business impact. * Provide client-side insights and market feedback to guide sourcing and recruiting strategies. * Collaborate closely with internal delivery and recruiting teams to ensure alignment with client expectations. Operational Excellence: * Ensure adherence to client-defined SLAs, compliance requirements, and contractual obligations. * Review and validate the quality of candidate shortlists before submission to the client. * Track hiring performance metrics and contribute to continuous improvement in delivery execution. Qualifications: * Any Bachelor's degree; MBA is a plus. * 6+ years of experience in client relationship management, account management, or staffing/recruitment services. * Strong communication, negotiation, and problem-solving skills. * Proven ability to manage multiple client relationships and drive account growth. * Experience working with CRM or ATS platforms is preferred. Key Metrics for Success: * Client satisfaction and retention * Revenue and account growth * Time-to-fill and fill rate * SLA compliance and delivery quality

As a Transport Manager at Manyata Tech Park in Bangalore, you will be responsible for overseeing vendor operations, conducting audits, managing compliance documentation, and implementing best practices to ensure safe, efficient, and legally compliant transport services across all company locations. Your role will involve ensuring full compliance of employee transport operations with company policies, legal regulations, and safety standards. You will conduct periodic audits of transport services, including vehicle fitness, driver credentials, route adherence, and safety equipment. It will be your responsibility to monitor and evaluate transport vendor performance against contractual SLAs and compliance KPIs. Collaboration with cross-functional teams including Admin, HR, Security, and Legal will be essential to ensure integrated compliance efforts. You will investigate transport-related incidents, accidents, or complaints and implement corrective actions. Additionally, conducting regular training and awareness programs for drivers and transport staff on safety, compliance, and behavioral protocols will be part of your responsibilities. You will be required to maintain and regularly update transport compliance documentation, SOPs, and audit reports. It will also be crucial to prepare and present compliance dashboards and reports to senior management and stakeholders. Staying updated with changes in transport laws, labor regulations, and industry best practices will be essential to your role. As a qualified candidate, you should possess a Bachelor's degree and have at least 5 years of experience in employee transport operations or compliance roles. Strong knowledge of transport regulations, safety standards, and vendor management is required. Excellent analytical, communication, and problem-solving skills are essential for this role. Proficiency in MS Office and transport management systems (TMS) is also necessary. You should have the ability to manage multiple locations and work independently under minimal supervision. In addition to managing compliance for special transport needs such as night shifts, female employee safety, and differently-abled employee access, you will also track and manage transport-related insurance, permits, and renewals in coordination with vendors. Leading initiatives to digitize and automate compliance tracking and reporting processes will be part of your responsibilities, as well as developing and implementing emergency response protocols for transport-related contingencies and ensuring compliance with data privacy and confidentiality standards in transport operations. By supporting sustainability initiatives through monitoring fuel usage, emissions, and promoting eco-friendly transport options, you will play a crucial role in the efficient and compliant transport operations of the company. Your role as a Transport Manager will be pivotal in ensuring the smooth and safe transportation of employees across various locations while upholding the highest standards of compliance and safety.,

You will be joining SystemsPlus as an L1 Service Desk Support in Pune - Magarpatta with a hybrid work model. As an immediate joiner with 1-3 years of experience in IT Service Desk - Helpdesk, you will demonstrate excellent communication skills including active listening, empathy, technical proficiency, and professionalism both verbally and in writing. Your responsibilities will include providing in-depth Technical Support, advanced troubleshooting for Desktop, Active Directory, Outlook Configuration, O365 Applications, Printers, Scanners, DL, Shared Mailbox, etc. You will handle Remote Support Services, Desktop Support, and Technical Support while utilizing knowledge of ITIL V3, V4, and ticketing tools such as CA Service desk, Service Now, Jira, Azure DevOps, Fresh desk, etc. It will be essential for you to have a good understanding of SLA, ticket triaging, and handling escalations, along with experience in dealing with International clients or customers. Your role will involve providing remote customer service support and collaborating with Global IT teams within established timelines. You should be capable of working without direct supervision, be open to 24X7 rotational shifts, and available to work on weekends in rotational shifts. Additionally, you must have the ability to comprehend the urgency and priority of reported issues or given situations, and be willing to work from both the office and home in a Hybrid model. If you meet these requirements and are interested in this opportunity, please drop your CV at madeleine.mehta@systems-plus.com.,

A career in our Advisory Acceleration Centre is the natural extension of PwC's leading class global delivery capabilities. We provide premium, cost-effective, high-quality services that support process quality and,

Unlock your potential with Dassault Systmes, a global leader in Scientific Software Engineering as a Network Security Specialist in Pune, Maharashtra! In our APAC IT organization, we are looking for a motivated Network Security Specialist who will be technically spearheading the firewall/remote user access/micro-segmentation domain. You will primarily be part of the global firewall technology team to plan and implement evolutions in terms of internal and perimeter firewalling. You will also be part of the Remote User Access technology group and work on technologies like Zero Trust Network Access etc. We also expect you to be leading/participating in all Firewall & Remote User Access projects and operations at APAC/WW level and contribute significantly. Lead the WW/APAC firewall/remote user access/micro-segmentation projects and make sure that the global standards are defined and implemented. Own the firewall/VPN L2/L3 ticket pools globally and make sure that defined Pool SLAs are met. Work on external & internal firewall tickets by engaging with the ticket owners from different geos to understand their business requirements. While doing firewall openings make sure that all defined security policies are followed in terms of security validations and the ports to be whitelisted. Understand the global IP routing and components involved in it to have a better understanding of firewall openings. Understand the global SD-WAN architecture and the failover mechanisms to serve the user VPN tickets in an efficient way. Use the 3DS internal ticketing tool to manage, track, update and close the tickets. Make sure that tickets are updated with all the relevant information periodically. Patch/Upgrade firewall firmware periodically across APAC. Work with remote IT teams to install/replace new firewall appliances as and when it's required. Be part of the implementation team for any new firewall-related projects. Create periodic reports on the firewall logs and see if there is any scope for fine-tuning in terms of security policies. Keep monitoring the firewall performances and proactively intimate the management if there is any upgrade/replacement required. Help the automation team with feedback on how to automate the recurring operational tasks and if possible, contribute code in that front. Be part of the on-call Process across APAC which include being available on the phone during the week nights and weekends as per a pre-defined shift roster which will have additional monetary benefits. B.Tech / B.E (CS / IT / E&TC) from premier institutions with good academic track records. Overall Industry experience of 7-8 years in the firewall/micro-segmentation domain. 5-6 years of hands-on experience on corporate firewalling solutions like Checkpoint/Cisco/Fortinet. 3-4 Years of hands-on experience on Zscaler Private Access and Zscaler Internet Access. 2-3 years of hands-on experience on micro-segmentation tools like Illumio, NSX-T etc. Good understanding of different firewall blades and their functionalities. Experience in some SD-WAN Solution will be an added advantage. An Evangelist in terms of cyber security and its latest happenings around the globe. Good understanding of routing protocols like BGP, OSPF etc. Basic understanding of Python, rest API, etc. Experience in working in an international team. Experience on an SLA-oriented ticketing tool. Strong Problem-solving skills and ability to troubleshoot complex firewall issues. Adaptability, ability to learn faster, independent, responsible, and diligent. Good team spirit and interpersonal skills. Excellent written & verbal communication skills and analytical skills. Achieves performance goals and objectives in line with the team strategy. Work for one of the biggest software companies in Europe. Work in a culture of collaboration and innovation. Opportunities for personal development and career progression. Chance to collaborate with a multinational and multidisciplinary team. As a game-changer in sustainable technology and innovation, Dassault Systmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it's our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.,

The ideal candidate should have 4-6 years of experience in Fund accounting/ Financial Reporting for hedge funds or mutual funds with a solid understanding of the capital market. A strong accounting background is essential along with knowledge of the Mutual Fund and Hedge Fund industry. The candidate should possess expertise in derivatives, equities, and fixed income securities. Previous experience in working on Financial Reporting profiles, preparing various financial statements in compliance with IFRS, US GAAP, Lux GAAP, and Irish GAAP is required. Experience in BPO/captive on capital markets back office processes is preferred. The candidate should also have experience in Business Areas such as Middle Office Processing, Financial Reporting, and Fund accounting. Experience in process set-up/migration of work from onshore is a plus. Key responsibilities include the preparation and review of financial statements/regulatory reports, acting as a subject matter expert, following different GAAPs, assisting seniors with performance data, process documentation, ensuring process initiatives and quality improvement, providing process training, meeting SLAs, and being a good team player. The candidate should hold a degree in B. Com, M. Com, or a Postgraduate Degree majorly in Accounting or Finance from a recognized business institute/university. Professional qualifications like CA, CFA, and CPA will be an added advantage. Required skills include good communication and domain skills, interpersonal skills, and proficiency in MS Office (MS Excel and MS Word). The candidate should be a quick learner, willing to work in shifts, and have flexible work hours as per process requirements. This is a full-time position in the Operations - Transaction Services job family, specifically in Fund Accounting. If you have a disability and require accommodation to use the search tools or apply for a career opportunity, please review Accessibility at Citi.,

As a seasoned and dynamic Director of Production Support, you will play a vital role in leading and enhancing our production support operations. Your responsibilities will include ensuring system stability, facilitating rapid issue resolution, and driving continuous service improvement for our enterprise applications. As a senior leader, you will be responsible for overseeing the end-to-end production support function, managing a team, and serving as a key liaison between operations, engineering, and executive leadership. We are particularly interested in candidates who possess strong people management skills, technical expertise, and a profound understanding of the ITIL framework. Key responsibilities for this role include leading the Production Support function, overseeing a high-performing team of 10+ engineers across various geographies and time zones. You will take charge of Incident Management, Break-Fix Operations, and Problem Management in alignment with ITIL best practices. Your role will also involve ensuring minimal disruptions to business-critical systems through proactive monitoring, rapid incident response, and analyzing production data to identify trends, recurring issues, or areas for optimization. Collaboration with cross-functional teams, such as Engineering, QA, Infrastructure, and Product, will be essential to ensure seamless issue resolution and root cause analysis. You will be expected to drive continuous improvement initiatives, automation, and operational efficiencies while managing and optimizing support SLAs, KPIs, and reporting metrics. Providing regular CxO-level reporting, dashboards, and communication on incident trends, risk mitigations, and system health will also be part of your responsibilities. In addition, fostering a culture of accountability, collaboration, and customer-centricity within the team, as well as ensuring compliance with governance and audit processes, will be crucial. The ideal candidate should have 12+ years of overall IT experience with a significant focus on Production Support leadership roles. A proven track record of building and managing large-scale support teams in high-availability, high-performance environments is required. Strong expertise in ITIL processes, particularly in Incident, Problem, and Change Management, is essential. Excellent communication skills, with the ability to interact and influence stakeholders at all levels, including CXO executives, are a must. The ability to lead teams under pressure and in fast-paced, evolving environments is also required. Experience working in a product-based company is highly preferred, and familiarity with support tools like Opsgenie, Sumologic, Jira, ServiceNow, and Dynatrace is considered a plus for this role.,

The job involves managing a team of Field Service Engineers (FSEs) ranging from 15-20 individuals. You will be responsible for ensuring timely closure of tickets for both proactive and reactive merchant issues related to devices. Additionally, you will oversee material management processes from the hub to the FSEs, including both forward and reverse logistics. Utilizing upselling skills, analytical abilities, and data management expertise will be essential in this role. A mindset focused on training and development is also crucial. To excel in this position, you should have a solid background in service-oriented roles and experience in industries such as DTH, Broadband, or Consumer Electronics. Local market knowledge and a strong understanding of stock handling and inventory management are key criteria for success.,

The ideal candidate should have 4-6 years of experience in Fund accounting/ Financial Reporting for hedge funds or mutual funds with a good understanding of the capital market. Knowledge of Mutual fund and Hedge Fund industry, derivatives, equities, and fixed income securities is essential. Experience with N-PORT / NMFP / NCEN filing and preparation of financial statements as per IFRS, US GAAP, Lux GAAP, and Irish GAAP is required. Prior experience in BPO/captive on capital markets back office processes is preferred. Key Responsibilities include the preparation and review of financial statements/regulatory reports, acting as a subject matter expert, following applicable GAAPs, assisting seniors with performance data, process documentation, ensuring process initiatives and quality improvement, training new members, meeting SLAs, and being a good team player and quick learner. The candidate should be willing to work in shifts and flexible hours as per process requirements. Education requirement includes a B. Com, M. Com, Postgraduate Degree majorly in Accounting or Finance, with professional qualifications like CA, CFA, and CPA being an added advantage. Desired Skills include good communication and domain skills, interpersonal skills, and proficiency in MS Office (MS Excel and MS Word). This role falls under the Operations - Transaction Services job family, specifically in Fund Accounting. This is a full-time position. For additional details on the most relevant skills and any complementary skills, please refer to the requirements listed in the Job Description above or contact the recruiter. If accommodation is needed to use search tools or apply for the role due to disability, review the Accessibility at Citi policy. To understand EEO policies at Citi, please view the EEO Policy Statement and the Know Your Rights poster.,

The Fund Accounting Manager position at NAM involves overseeing financial reporting within the Fund Services Function, specifically focusing on the preparation of financial statements for key clients. As an intermediate management level role, you will be responsible for reviewing and preparing financial statements and regulatory reports such as Balance sheet, P&L, SOI, and Notes to financial statements. It is essential to have a solid understanding of regulatory disclosures to SEC and other EMEA Regulatories, while ensuring compliance with US GAAPs, IFRS, Lux GAAPs, and IRISH GAAPs. You will act as a subject matter expert for the team, identifying opportunities for process improvements and recommending enhancements for system, service, and process efficiency. Collaboration with business and onshore teams is crucial to ensure alignment with key stakeholders in Business, Ops, and Technology. During Confluence migration, the focus should be on transparency, timely escalation, cross-site collaboration, and shared learnings. Successful implementation of key client onboarding initiatives on Confluence, developing a strong governance and control structure, supporting audits, interfacing with auditors, and closing process gaps are key responsibilities. Additionally, acting as a Confluence system SME when required, supporting the testing and rollout of applications across the FR, and actively participating in Productivity workgroups are vital for the role. The ideal candidate should possess 8-12 years of experience in Fund accounting/Financial Reporting for hedge funds or mutual funds, along with a post-graduation degree majoring in Accounting or Finance from a recognized business institute/university. Professional qualifications like CA, CFA, and CPA would be advantageous. Experience with Confluence Unity financial reporting platform/DFIN-Publishing and Workbook functionality is a plus, and having 3-5 years of people management experience is preferred. Demonstrating leadership and management skills, the ability to work in a team-oriented environment, and a sound understanding of Derivatives, Equities, and Fixed income securities are essential. Prior working experience in BPO/captive on capital markets back-office processes would be beneficial. The candidate should be willing to work in shifts and flexible hours as per process requirements and have advanced experience working with Microsoft Office applications, specifically Excel. This position falls under the Operations - Transaction Services job family group, specifically within the Fund Accounting job family. It is a full-time role that requires excellent communication, domain skills, interpersonal skills, and proficiency in people management. Being a good team player, having quick learning abilities, and contributing to project deliverables are essential aspects of the role.,

ROLE: - Team Leader Designation: - Team leader LOCATION: - Mumbai YEARS OF EXPERIENCE: - 6 Years Role and Key Responsibilities: Daily team huddles and work allocation Monitor productivity and SLA/KPI performance daily / monthly • Support in production as required • QC of team members work on sample basis • Resolving team queries and coaching • Daily and weekly status updates to client on email and calls • Regular training and SOP documentation with the team • Monthly performance management of team members • Liaise with different client stakeholders as required • Encourage team and self to participate in soft skills training • Create a healthy and motivating team environment Key skills & knowledge: • Ability to manage a team of 8 -10 team members GL Accounting, AP/AR • Reconciliation of vendor and customer balances • Month close, Accruals Experience of vendor payments will be helpful but not mandatory Should understand SLA and Volume Management • Internal and Client governance • Able to handle escalations • Analytical skills • Training and SOP documentation Educational Qualification: • Graduate / post-graduate Looking for immediate joiners

Here are our day-to-day job responsibilities: Client Relationship Management: Develop and maintain strong relationships with clients, acting as the primary point of contact for all technical matters. Understand the client's business goals, challenges, and technical needs to align company solutions effectively. Technical Expertise: Acquire a deep understanding of the company's products, services, and technical capabilities. Stay updated on industry trends, best practices, and emerging technologies to provide valuable insights to clients. Needs Assessment: Collaborate with clients to gather their technical requirements and translate them into actionable plans. Identify potential gaps or areas for improvement in the client's current setup and propose appropriate solutions. Solution Delivery: Work closely with internal technical teams to design, implement, and customize solutions that meet the client's needs. Ensure the successful deployment and integration of products or services, providing technical guidance throughout the process. Need to manage projects for up to 10 seats. Create and manage those project timelines, deliverables, and milestones to ensure timely and successful solution implementation. Monitor project progress, identify potential risks, and proactively address any issues that may arise. Issue Resolution: Serve as a technical escalation point for any issues or challenges that clients encounter. Coordinate with technical teams to troubleshoot and resolve technical problems, minimizing downtime and disruptions. Training and Support: Provide training sessions to clients on how to use and maximize the benefits of the company's products and services. Offer ongoing technical support, guidance, and recommendations to help clients optimize their use of the products. Performance Tracking and Reporting: Define key performance indicators (KPIs) and metrics to measure the success and effectiveness of the solutions provided. Regularly report to clients on their solution's performance, highlighting achievements and suggesting areas for improvement. Customer Advocacy: Act as a voice of the customer within the company, providing valuable feedback to drive product improvements and enhancements. Advocate for the client's needs and interests to ensure their satisfaction and loyalty. Renewal and Upsell Opportunities: Renewal and Upsell Opportunities: Identify opportunities for upselling additional products, features, or services that align with the client's evolving needs. Support contract renewals by demonstrating the value and ROI of the company's solutions. Continuous Improvement: Continuously assess and refine the process to enhance client satisfaction and streamline operations. Need to review MSA and SOW as well to find scope of improvement. Seek feedback from clients and internal teams to improve service quality and effectiveness. In Crux, a Manager plays a pivotal role in ensuring that clients receive the utmost value from a service provider company's technical offerings. They act as a trusted advisor, guiding clients through technical challenges, fostering strong relationships, and contributing to the overall success of both the clients and the company.

Sodexo Food Solutions India Pvt. Ltd. ces is looking for Executive - QHSE to join our dynamic team and embark on a rewarding career journey. Assist in the development, implementation, and maintenance of QHSE management systems in accordance with relevant standards and regulations. Support the monitoring and reporting of key performance indicators (KPIs) related to quality, health, safety, and environment. Conduct regular inspections and audits to identify hazards, unsafe conditions, and non - compliance with regulations, and recommend corrective actions. Assist in the investigation of incidents, accidents, and near misses, and participate in root cause analysis to prevent recurrence. Help in the development and delivery of QHSE training programs for employees to raise awareness and promote a safety culture. Support the coordination of emergency response procedures and participate in drills and exercises to test preparedness. Assist in the maintenance of documentation and records related to QHSE activities, including policies, procedures, permits, and licenses.

4-6 years' 1. Knowledge of accounting principles, Journal Entries and Reconciliation - Inter- Company-SGA- Revenue and Inventory- Fixed Assests- Closing and Reporting 2. Able to handle tasks allocated independently as per the specific client process and ensures compliance in terms TAT and accuracy after training 3. Excel knowledge 4. SAP knowledge preferred 5. Review of activities and reconciliation 1. Ability to understand client expectations and requirements 2. Strives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution 3. Ability to maintain relationships with relevant line manager / counterparts / stakeholders 1. Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these 1. Understands and works towards the common goals of the organization rather than getting confined to own silo 2. Resolves conflicts at his / her level; escalates if required.3. Displays good collaborative spirit4 Does not resist change management5. Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required.1. Identifies anomalies, errors and aberrations in output3. Proposes and implements process improvements.1. Participates actively in team meetings; articulates thoughts clearly2. Listens with attention and builds own understanding3. Demonstrates strong verbal and written communication skills ' Qualifications B.com/ M.com/ MBA Finance Job Location